Sprint
3.2 of 5 1,972 reviews
www.sprint.com Overland Park, KS 5000+ Employees

Sprint Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.2 1,972 reviews

                             

78% Approve of the CEO

Sprint CEO Dan Hesse

Dan Hesse

(1,315 ratings)

57% of employees recommend this company to a friend
1,972 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "Free phone service and discounted plans for family is a plus"
    in 137 reviews
  • "Work life balance is good depending on which area of the business you are working in"
    in 109 reviews
Cons:
  • "Also upper management NEVER comes to the stores even though it's part of their job"
    in 73 reviews
  • "The company didn't have a great reputation for customer service & devices"
    in 56 reviews
  • Show more review highlights

Reviews

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    Account Services Supervisor

    Account Services Supervisor (Current Employee)
    Denver, CO

    ProsLearning something new every day and being an advocate for the company and our customers.

    ConsHonestly, I love where I work.

    Yes, I would recommend this company to a friend

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    Great to catch a company in growth mode.

    Manager (Current Employee)
    Overland Park, KS

    ProsThe last 15 years were solid, there were many advancement possibilities until the industry became saturated about 5 years ago. They pay pretty well and have good benefits. Good job life balance and being able to work remotely is a big plus.

    ConsGoing back 10 years or so they did not reinvest into the network enough and have been playing catch up since then. The work force gets cut annually for the last 5 years or so, resulting in new bosses about annually in most departments. Possibility of TM merger makes more cuts likely. Nearly no advancement happening corporately, with the downsizing most gigs are filled with folks coming from another area / disapline that are at that current level.

    Advice to Senior ManagementGe the best network ASAP (well on their way) Do not market it until it is ready. Realize that cultural differences between Japan and the US mean that often things that work in one country will not work in the other.

    Yes, I would recommend this company to a friend

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    Treats people well while it struggles to gain footing in marketplace

    Anonymous Employee (Current Employee)

    ProsBig company with lots of room for development. Transfers are easy to get. Making progress on legacy poor cost structure.

    ConsThreat of layoffs with rumored mergers

    Advice to Senior ManagementKeep up the good work

    Yes, I would recommend this company to a friend

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    Happy but Exhausted for 6 years

    Anonymous Employee (Current Employee)

    ProsI loved the atmosphere and the work.

    ConsThe management could use some improvement.

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    Good and Bad side of Sprint

    Business Analyst III (Current Employee)
    Overland Park, KS

    ProsGreat people - a lot of intellectual capital. If you get under good leadership they are willing to take innovative ideas and turn them into a reality.

    ConsPoor morale due to frequency of lay-offs. There is a fear about rocking the boat and introducing ideas, because failure may put a target on you back. People success by relationships over contribution.

    Advice to Senior ManagementMinimize proliferation of tribal knowledge. Have information/processes written down so that they can easily be shared and improved. Work on morale.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    It was good until softbank bought them.

    Anonymous Employee (Current Employee)

    ProsNice laid back company to work for

    Consthey changed the comp plan, they don't pay enough

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    Great people and purpose but their size gets in the way of success.

    Web Content Specialist II (Former Employee)
    Overland Park, KS

    ProsThe web team has many talented people to work with that value the work everyone does. They work hard to make a great customer experience and have many great ideas. The web team leadership is caught up in their own career success rather than that of the user, so decision were often based on internal perceptions rather than user experience.

    ConsThe company and teams are to large so red tape and team silos often make for a poor user experience. The company has the right mix of people but they are not enabled to make significant changes that would tremendously benefit the user.

    Advice to Senior ManagementTake more risks and stop being concerned about your own careers and the expense of the user experience and employee success.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    great pay, extremely demanding

    Retention (Former Employee)
    Rio Rancho, NM

    Prosgreat pay, great benefits, great coworkers

    Consextremely demanding, needs new chairs

    Advice to Senior Managementrelax a little

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Sprint is a decent place to work

    Assistant Store Manager (Current Employee)
    Hartford, CT

    ProsExcellent phone plan benefits, compensation plans designed to maximize commission potential for retail sales employees

    ConsArea senior leadership are so far apart from the store their directives are often counterproductive to whats successful for the stores. Additionally the misdirection creates significant pressure on management typically within a domino effect eventually creating a relatively disjointed and chaotic work environment.

    Advice to Senior ManagementBe more involved with the stores on a personal level versus giving impractical directives from a desk. Hiring freezes while stores are short staffed are significantly counterproductive to business needs. Stop expecting everything and providing no foundation for the store to be successful.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
           
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    Good Company

    Anonymous Employee (Current Employee)

    ProsGood benefits, decent salary, Good work environment.

    ConsUpward Mobility is difficult to make happen from entry level.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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