Sprint Nextel Reviews

Pros

great training program, good benefits, fast pace and lots of change

Cons

lack of upward mobility after being in store management

Advice to Senior Management

inspect what you expect from your upper management

Pros

Great Benefits; Friendly co-workers; Nice facility

Cons

Total disconnect between what the job is and what it is purported to be by the hiring HR associates & the Training team.

Advice to Senior Management

Empower the Retention Specialists to actually make real offers to retain loyal customers. Stop playing games; don't try to appease only callers who are likely to receive a "customer satisfaction" quality call.

Pros

great benefits and ability to communicate and help a vast variety of customers. friendly and outgoing coworkers

Cons

the company does not spend the resources on training and development; consequently, management lacks various skills and abilities necessary to grow staff

Advice to Senior Management

staff turn over must be brought under control and therefore the resources needed to develop management and leadership staff must be invested

Pros

The health benefits are some of the best that I've ever had. Between medical, dental, vision, and flexible spending accounts Sprint does a great job.

Cons

In my position there were certain things that I could not control-like a cell phone outage or an error in the billing system. The best you can do is attempt to calm down the customers and assure them that those issues are being taken care of.

Advice to Senior Management

Make sure that metrics don't conflict with each other so that good employees aren't penalized for excelling in a metric that requires sacrificing another metric.

Pros

Work from Home, Nice People

Cons

No long term career advancement

Advice to Senior Management

define and share a better short term and long term strategy

Pros

the day goes by fast, decent benefits, if you don't like sitting at a desk all day you might enjoy selling phones, there is never a dull moment

Cons

the pay stinks! they don't give raises, they start you at an hourly rate and that's it. They just cut pay by a dollar an hour for techs, thinking they will make it up on commission, but in Texas your commission is taxed at 30%, the stores and customer care on the phone are NOT on the same page, it's like we are on two separate teams competing against each other

Advice to Senior Management

pay better and make the entire company cohesive

Pros

Good solid company now that most of the layoffs and outsourcing of certain network functions appear to be done. Growth potential as a wireless provider I believe is most optimistic out of all the wireless companies in the U.S.

Cons

Mid level management runs their divisions like mini empires, and have been there for 15-20 years. Minimal innovation and they do not listen to their engineers on how to run their operations (even when these same engineers have similar experience in networking arena).

With all the layoffs and outsourcing of last few years, minimal pay raises, there has been few promotion opportunities. Sprint is likely to lose a lot of its best talent as soon as the economy recovers and more job opportunities arise.

Advice to Senior Management

Follow you lean sixth sigma philosophy. LISTEN and IMPLEMENT what the personnel doing the jobs on a daily basis tell you what is wrong with processes and procedures. The company needs a mid level management enema. Move them around, get younger more innovative managers!

Pros

Good health benefits
Great employees
Promotional opportunities
The Sprint Campus is amazing
Onsite health club on campus
High pay compared to most KC companies

Cons

Long, long hours
Office politics
People promoted beyond their ability simply because of years of service
Still a "good ole boys" club
A lot of favoritism
Too much focus on cost cutting

Advice to Senior Management

Promote people based on skills and worth ethic, not on who they know
Stop the commercials with Dan Hesse; most people don't care about the CEO

Pros

Hometown Fortune Business. Beautiful campus. Campus amenities. On site doctors office, pharmacy, walgreens, multiple dining options, coffee shops, gym and locker rooms.

Cons

Fear of down sizing, too many senior executives, no budget, too many big debts, low merit increases (if any) for advancements or annual reviews.

Advice to Senior Management

Too many senior executives within Care organization create a poor customer and rep experience, driving extra operating cost with redundant positions and conflicting priorities.

Pros

Good communication, great benefits, clear career pathing, relatively easy movement from one department to another, professionalism in senior management.

Cons

uncertainty about company's existence, not a market leader, competitive disadvantages.

Advice to Senior Management

The company has overlooked how many subscribers are not attainable because of the weak coverage in rural areas that other providers cover.