Sprint Nextel Reviews in Kansas City, MO Area

Pros

- good pay, benefits, and work environment compare to most places in Kansas City
- nice people though not all are competent
- OK management

Cons

- lack of vision
- bad decision making and afraid to make tough decisions at Sr. Mgmt level
- lack of collaboration between departments

Advice to Senior Management

- think on your own rather than following orders to save your job

Pros

Great work to work and very flexible to let you work from home when necessary. Some managers allow work from home multiple days a week.

Cons

Too much unknown and felt like constant layoffs quarter after quarter. It seems to be getting better now. They are hiring a lot of people from outside of the company.

Advice to Senior Management

Recognize talent and reward the ones that deserve it.

Pros

The Sprint campus is a nice place to work with good pay, good benefits, and good people to work with.

Cons

Improvements are needed to management. Sprint needs to get away from the good ol' boy network and work on developing its managers and employees.

Advice to Senior Management

Need to improve management. Focus on employee engagement.

Pros

Free phone is nice. Nice campus, work from home, good benefits

Cons

The whole lay off thing. Total drag.

Pros

This is a great place to work, especially if you are just starting a career. Great training and advancement opportunities.

Cons

Nothing negative to speak of. They are a large company with lots of overhead and red tape. They are working hard.

Pros

Sprint is a great place to work if you desire a work life balance. Their work from home program really great when you have a sick kid or a snow day.

Cons

The company is extremely vertically challenged. And managers are often subject matter experts without any management training.

Advice to Senior Management

Train the managers to be leaders of people, trust your staff, communicate the entire story not just what you think they need to know.

Pros

OK pay, good benefits, decent PTO. It is a large company and that comes with a goodside as the benefit package (used to be gold plated) is still at least silver plated.

Cons

Here's the thing. There have been so many layoffs that it is difficult to move up. It felt like running up the down escalator. People above you are being layed off and demoted. It makes it difficult to move up. Also, the metrics are insane. The one that finally got me was "issue resolution." On the face of it that seems fine but here is how it is administered. "Mr Customer, did our employee resolve your issue?" If the answer from the customer is "No." then you are screwed even if the customer gave the answer because you followed company policy. "Sorry, the charges are valid so I can't give you that credit." (but stated even nicer and in an ass kissing fashion to the customer) Customer calls the Waambulance and I now I don't get a bonus or ability to move up? Ridiculous.

Pros

Really like working in Overland Park, it is a great location. Love the products that we sell. Didn't have a hard time working with anyone or trying to be successful. Had adequate support and it paid well.

Cons

Constant layoffs meant that it is a very uncertain environment. Everyone is new and doesn't know what's going on. Very difficult to find your way.l

Advice to Senior Management

Work on keeping people and their experience. Laying off one person to hire someone with less experience is going to cost you more in the long run.

Pros

great benefits
great products
fun environment to work in
challenging work place
Great pay for the industry you are working in

Cons

as an small employee your dedication to making them successful means nothing
Constantly looking for ways to make you feel useless

Advice to Senior Management

Some of the management teams in the store's do not respond to customers, and it put's the floor managers in tough spot and impossible to succeed

Pros

I worked for Sprint for several years under several managers. In all cases but one I found them to be people I enjoyed having as managers and very respectful and people oriented. Similarly, fellow employees were good to work with - smart, motivated, good hearted. The benefits at Sprint seemed good to me - not great, but nice.

Cons

One week after I was hired there was an all-employee conference to talk about the recent massive layoff that occurred just before I was hired. This turned out to be a good intro. Throughout my tenure at Sprint there were major layoffs every few years. This reflects on the senior management of Sprint, which drove the company down with one bad decision after another. Time and again I listened as employees disparagingly talked about these right after they were announced. I note that every CEO made out like a bandit when they left, in spite of their incompetence. I pray that Hesse turns out to be different, and he has gotten customer satisfaction way up.

Advice to Senior Management

Actually, I do not believe I am competent to give leadership at Sprint Nextel advice. I would suggest you change your advertising agency, though. I watch/read Sprint ads and have always thought they were some of the worst for getting a point across.