Sprint

  www.sprint.com
  www.sprint.com

Sprint Reviews

Updated November 26, 2014
Updated November 26, 2014
2,388 Reviews
3.2
2,388 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Marcelo Claure
144 Ratings

Review Highlights

Pros
  • You get free phone service and family gets phone discount perks also (in 169 reviews)

  • The best thing about Sprint is the work/life balance that working there provides (in 153 reviews)


Cons
  • Weird drink the Koolaid mentality when the upper management is scheduled to visit (in 102 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges (in 39 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Columbia, MD
    Former Employee - Retail Sales Consultant in Columbia, MD

    I worked at Sprint full-time (more than an year)

    Pros

    Free wireless service, competitive pay.

    Cons

    Long retail work hours and policies and plans change frequently.

    Advice to ManagementAdvice

    Stop changing policies so often.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 2 people found this helpful  

    Competitive environment - Call Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Account Services Specialist in Elmsford, NY
    Former Employee - Customer Care Account Services Specialist in Elmsford, NY

    I worked at Sprint full-time (more than 3 years)

    Pros

    Competative environment
    Above average benefits
    Above average pay
    Ability to almost double annual salary with metric driven incentives (3k/month possible)

    Cons

    every second of your day is recorded or monitored by management
    strict and confusing "point" system for time and attendance
    Company beliefs. --- you know how hard it is to tell a customer that you are a top tier CSR and in the same statement tell them that you are unable to simply activate a phone? forcing customer to go to store. not good strategy.

    there was a reason that they were given customer service awards in the past recent years, don't expect any awards now. when the customers call fort help half the time I have to tell them that I can't help them and that they need to go to a store.

    Advice to ManagementAdvice

    there was a reason that they were given customer service awards in the past recent years, don't expect any awards now. when the customers call fort help half the time I have to tell them that I can't help them and that they need to go to a store.

    Recommends
    Negative Outlook
    No opinion of CEO
  3. 2 people found this helpful  

    26 Years with Sprint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst II in Overland Park, KS
    Former Employee - Analyst II in Overland Park, KS

    I worked at Sprint full-time (more than 10 years)

    Pros

    Ability to learn many business units over the years. Training available and education reimbursement to grow your career. Paid Time off is good. Pay is acceptable.

    Cons

    Management was more concerned about keeping their own jobs vs. managing their teams for success. Upper management is more concerned with who is schmoozing who and those that work hard and don't socialize all day are considered outcasts and non team members even if you participate in team activities. The work from home program is viewed as non-productive in some groups. Even though statistics prove work from home programs prove very effective over and over. Not compensated for hard work or a job well done. If your group saves the company $36 million dollars off the budget, that is not shared with the entire team that produced the savings. Promotions are not common unless you are considered to be one of the chosen ones.

    Advice to ManagementAdvice

    The best advice I can give to the new CEO is the Network must be improved to gain market share or long time customers will continue to leave. Management needs a major overhaul! People need to be held accountable for objectives met or not met. Merit increases should be based on results, not a chart that states you are at 85% of a mid range salary. Recognition and promotions should be related to objectives met. Morale needs an overhaul as well. Since the numerous layoffs the team environment is non-existent. Keep your tribal knowledge. They know the business best and have a vested interest in making the Sprint brand succeed. Being a stake holder, it's important the company is successful.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    great, put learn people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RSC in Houston, TX
    Current Employee - RSC in Houston, TX

    I have been working at Sprint full-time (more than an year)

    Pros

    met some cool people and learned alot

    Cons

    if your not someones favorite you wont move up

    Advice to ManagementAdvice

    dont cheat others out of there jobs because you want to date half the sales team

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Sprint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sprint Sales Representative in Gaithersburg, MD
    Current Employee - Sprint Sales Representative in Gaithersburg, MD

    I have been working at Sprint full-time (more than an year)

    Pros

    The hours are very flexible
    Employee discount plans are great

    Cons

    Quotas are beginning to get too high to reach

    Advice to ManagementAdvice

    We need a Quota relief

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Opportunity for great money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint

    Pros

    Reachable commission
    Discount on personal phone plan
    Builds social skills

    Cons

    You have to really push sales
    Coworkers tend to be really ambitious
    The truth on plans/phones is distorted quite often

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Good but not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Lead Sales Consultant
    Current Employee - Lead Sales Consultant

    I have been working at Sprint full-time

    Pros

    Always changing environment, face paced

    Cons

    lack of training, quota too high

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Great company, many locations, good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Assistant in Atlanta, GA
    Current Employee - Executive Assistant in Atlanta, GA

    I have been working at Sprint full-time (more than 10 years)

    Pros

    Great benefits, lots of training options, flexible working locations.

    Cons

    Hard to move up without executive sponsorship, still going through changes at the top.

    Advice to ManagementAdvice

    Focus on lines of business that generate revenue, focus on helping business customers grow their business instead of sticking with "good old boy" club.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    PM on OP Campus

    Current Employee - Project Manager in Overland Park, KS
    Current Employee - Project Manager in Overland Park, KS

    I have been working at Sprint full-time (more than 10 years)

    Pros

    Flexible work schedules, committed people, opportunity to advance. Sprint has been a great place to build my career and has provided opportunities to many of my co-workers. It's not uncommon to work alongside someone who joined the company working in the mail room, climbing towers, etc.

    Cons

    Changes in senior level management, constant churn in Marketing, company not positioned well in telecom industry

    Advice to ManagementAdvice

    Provide guidance to remaining employees on viability of OP headquarters

  11. 1 person found this helpful  

    Working for Nextel was great, once the merger with Sprint, employee value was less.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Temple, TX
    Former Employee - Customer Service Representative in Temple, TX

    I worked at Sprint full-time (more than 8 years)

    Pros

    free cell phone service for employees.

    Cons

    multiple changes at corporate level

    Advice to ManagementAdvice

    value your employees better

    Recommends
    Neutral Outlook
    No opinion of CEO

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