Sprint Reviews

Updated August 30, 2015
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3.5
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Marcelo Claure
713 Ratings

Pros
  • Free phone service for one device (in 169 reviews)

  • The best thing about Sprint is the work/life balance that working there provides (in 153 reviews)

Cons
  • Inconsistent direction from upper management (in 102 reviews)

  • Terrible work-life balance if working in a retail store (in 39 reviews)

More Pros and Cons

3,585 Employee Reviews

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  1. Helpful (1)

    Technical Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Technical Consultant in Atlanta, GA
    Former Employee - Technical Consultant in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sprint (More than a year)

    Pros

    Good pay for the work, but ~$15/hr is still not enough to keep the best people. Benefits were really good.

    Cons

    Pay is too low for quality employees. Quotas are more important than interactions. Employees not empowered to do what SHOULD be done to help customers.

    Advice to Management

    Care about the customers as much as the people who deal with them every day. Give employees the resources they need to learn and to help customers.


  2. Sprint Store Management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Store Manager
    Current Employee - Retail Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sprint full-time

    Pros

    Good company lots of opportunities to make extra money via commission of the store. Free cellular service for yourself and very large discounts for friends and families.

    Cons

    Upper management is increasing sales targets higher and higher and not considering that the network needs more improvement before those numbers can be obtained. The high sales goals are hurting all employees pay checks and this creates disdain between them and the company.

    Advice to Management

    Lower goals to a more responsible amount for the product being offered. Focus on one task and see it thru with all of the companies efforts until its complete. Complete the network upgrades quicker then sales goals could increase because customers would rush to Sprint. Also Store Management literally handles everything offer us better pay because the competitors pay they managers better.


  3. Payment specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Payment Specialist in Las Vegas, NV
    Former Employee - Payment Specialist in Las Vegas, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sprint (More than 8 years)

    Pros

    Good pay, benefits and great people to work with.

    Cons

    Too many shift changes and seniority counts for nothing. Poor work/life balance.

    Advice to Management

    Be more flexible for better work/life balance.


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  5. Business Wireless Technical Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Technician in Atlanta, GA
    Former Employee - IT Technician in Atlanta, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Sprint full-time (More than 3 years)

    Pros

    Constant pertinent training.Great work environment. Fast upward mobility. Great Benefits

    Cons

    Very focus oriented. Stressful at times. Taking a day off.


  6. Sales Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Evergreen Park, IL
    Former Employee - Sales Consultant in Evergreen Park, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Free service and great commissions.

    Cons

    Friday morning meetings and trainings.


  7. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Overland Park, KS
    Current Employee - Project Manager in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Team-oriented atmosphere Great benefits Fun and exciting events Beautiful HQ in Overland Park

    Cons

    Raises are very minimal Consistent layoffs


  8. Call center

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Decent compensation. Plenty of work.

    Cons

    Not given enough time off phones to follow up on customer issues.


  9. Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sprint Sales Representative in New York, NY
    Former Employee - Sprint Sales Representative in New York, NY
    Recommends

    I worked at Sprint full-time (More than 10 years)

    Pros

    It was a great company to work for especially before the merger when I worked for Nextel.

    Cons

    Better before we merged with Sprint


  10. A solid job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    free phone service for employees and discounted service for fam and friends

    Cons

    schedules can vary for new employees


  11. Great place to work?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Org in Overland Park, KS
    Current Employee - Finance Org in Overland Park, KS
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sprint (More than 10 years)

    Pros

    Great work/life balance, empowered to make decisions and no micro- management.

    Cons

    Stressful due to so many layoffs. Upper management making these decisions without realizing impact to the rest of the business. Contractors making decisions that waste a LOT of money on projects! (not visible to upper execs)

    Advice to Management

    We have enough Chief officers! Focus on the individual contributors.



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