Sprint Reviews

Updated October 30, 2014
Updated October 30, 2014
2,300 Reviews
3.2
2,300 Reviews
Rating Trends

Recommend to a friend
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Marcelo Claure
101 Ratings

Review Highlights

Pros
  • PTO Free phone service and not extremely stressful as a technical consultant (in 164 reviews)

  • The best thing about Sprint is the work/life balance that working there provides (in 149 reviews)


Cons
  • Weird drink the Koolaid mentality when the upper management is scheduled to visit (in 97 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges (in 38 reviews)

More Highlights

Employee Reviews

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  1.  

    Fast paced tech-support environment focused on customer satisfaction and issue resolution.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teir II Techsupport Specialist in Oklahoma City, OK
    Former Employee - Teir II Techsupport Specialist in Oklahoma City, OK

    I worked at Sprint full-time (more than an year)

    Pros

    Good environment and advancement opportunities for hard workers.
    Salary is fair and the benefits package was very good for the job level.
    The training is also very thorough for each level of support and each team has weekly training to sessions.

    Cons

    Time constraints to solve customer issues can make for a very stress full atmosphere at times.

    Advice to ManagementAdvice

    Focus less on call handle times and more on issues resolved.

    Recommends
    Neutral Outlook
  2.  

    People make this company great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Sprint full-time (more than 10 years)

    Pros

    Lots of opportunity to learn new skills and try new positions within the company. Pays well.

    Cons

    Leadership never deselects projects even with multiple resource constraints. Always expected to do more and more and more with less. Too much "flavor of the day" chasing what is important that week. Constantly redoing and adding iterations of the same project with a new twist.

    Advice to ManagementAdvice

    Find your focus and trust your high performing employees - that's what's left - to do the job you gave them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Compensation structure is terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Sprint full-time (more than 3 years)

    Pros

    I made great money while at Sprint.

    Cons

    I was capped on my monthy pay over and over again. The comp structure changed almost every year and sometimes it seemed like they made up their own rules to their convenience whenever they wanted.

    Advice to ManagementAdvice

    Quit treating your top performing sales people like kids who are always on a need to know basis.

    Recommends
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Kansas City, MO
    Current Employee - Project Manager in Kansas City, MO

    I have been working at Sprint full-time (more than 10 years)

    Pros

    Sprint encourages adult learning through basic and advances classes and drives innovation.

    Cons

    Nepotism and favoritism stifles the growth of well deserving employees.

    Advice to ManagementAdvice

    Promote individuals base on skill sets and hard work, not because they are a member of the "Click" or "Good Ole Boys Club"

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    A great place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager in Lancaster, PA
    Current Employee - Retail Store Manager in Lancaster, PA

    I have been working at Sprint full-time

    Pros

    Excellent training. Customer focused.

    Cons

    Corp and Dealer channels compete instead of work together. Customer care doesn't know which store is Corp owned and whioch is dealer and leads to frustration on both customer and employees behalf.

    Advice to ManagementAdvice

    A One Sprint approach would be beneficial. Consolidate communication amongstchannels.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Project/Program Manager in Overland Park, KS
    Former Employee - Technical Project/Program Manager in Overland Park, KS

    I worked at Sprint full-time (more than 10 years)

    Pros

    Plenty of advancement and personal growth opportunities. Excellent team environment. The benefits are good and pay is fair.

    Cons

    Employees are expendable given all the layoffs.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sprint full-time

    Pros

    Flexible, casual work environment. Good people to work with.

    Cons

    Telecom pretty unstable environment with many re-orgs and layoffs

    Recommends
    Approves of CEO
  9.  

    Wonderful, Open, and Inclusive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Customer Service Representative in Las Vegas, NV
    Former Employee - Business Customer Service Representative in Las Vegas, NV

    I worked at Sprint full-time (less than an year)

    Pros

    The company has a great positive outlook on itself, its employees and its customers. Benefits are pretty decent as is the phone service discount. Very well done on the requested time off and attendance policies. Company gives plenty of attendance leeway before termination. Good staff, great atmosphere and comfortable settings.

    Cons

    Ongoing changes due to Softbank purchase and the ongoing layoffs throughout the year. Some management staff may not be fully trained in techniques or duties that they are overseeing you in. Also, retention offers and attempts are somewhat inconsistent and may need some improvement.

    Advice to ManagementAdvice

    Keep doing what you do and remain a positive force for your teams. They sure do notice and appreciate when you stay positive despite any problems.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Great job!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Lancaster, PA
    Former Employee - Retail Sales Consultant in Lancaster, PA

    I worked at Sprint full-time (more than 3 years)

    Pros

    No phone Bill. Great pay. A lot of hours. I love working with people so if you do great :)

    Cons

    Sometimes they schedule weird hours but not too much of a problem. There's rude customers of course but you have too know how to talk to them.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Store Manager
    Current Employee - Retail Store Manager

    I have been working at Sprint full-time (more than 3 years)

    Pros

    Ton of room for growth

    Cons

    Long term culture change is difficult

    Advice to ManagementAdvice

    Would like to see rep-level compensation become more inline with our competitors in order to keep our best sales people from looking at other opportunities.

    Recommends
    Positive Outlook
    Approves of CEO

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