Sprint Reviews

Updated March 31, 2015
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3.2
2,743 Reviews
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Recommend to a friend
Approve of CEO
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Marcelo Claure
280 Ratings

Pros
  • You get free phone service and family gets phone discount perks also (in 169 reviews)

  • The best thing about Sprint is the work/life balance that working there provides (in 153 reviews)

Cons
  • Weird drink the Koolaid mentality when the upper management is scheduled to visit (in 102 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges (in 39 reviews)

More Pros and Cons

Employee Reviews

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  1. Great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Gardena, CA
    Former Employee - Retail Sales Consultant in Gardena, CA

    I worked at Sprint full-time (more than a year)

    Pros

    I loved working for sprint. the company culture was great and the benefits were awesome.

    Cons

    No diversity. My Co-workers were mainly hispanics. As an African American, I found it intimidating. Managers had their favorites, Manager/ASM were mostly hispanics. So you can imagine that picture.

    Advice to ManagementAdvice

    Hire different people. just not hispanics.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. It's a Decent living. There's a lot of room to grow in the ranks. They also offer great recognition and compensation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in New York, NY
    Current Employee - Assistant Store Manager in New York, NY

    I have been working at Sprint full-time (more than 3 years)

    Pros

    401K, Great Employee and Family Wireless Discounts, Employee Contests for Prizes, great promotion opportunities.

    Cons

    Discount off Accessories for Employees can't even beat Amazons prices. Retail hours, little to no flexibility. Commission structure makes it hard to take vacations.

    Advice to ManagementAdvice

    Not much. The company is still rebuilding itself.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Average company, Verizon and AT&T pay significantly more for almost all positions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Sprint

    Pros

    Great discount on service and there a lot of employee-only deals. Pretty descent pay in comparison to some companies

    Cons

    Extreme micro managing from district managers, you get plenty of PTO but no time to take it. Constant lay offs and HUGE changes related to transferring employees between stores, relocations, etc.

    Advice to ManagementAdvice

    My advice to upper management would to be to treat all employees equal, sales reps get away with doing too much "shady" business. As long as the store is making money, the higher ups do not care what the consumer thinks!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 4 people found this helpful

    It's what you make of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Account Executive in Chicago, IL
    Current Employee - Senior Account Executive in Chicago, IL

    I have been working at Sprint full-time (more than 3 years)

    Pros

    Sprint has a culture of internal promotion and advancement. From day one it's very clear how you can advance to the next level in your career. Pay is very, very competitive and management negotiates with HR on your behalf for raises and the like. You can have a great sales career at Sprint with the right manager and market.

    Cons

    Sprint is suffering some major brand perception challenges that makes winning new accounts uncontrollably difficult. On top of poor perception is actual poor product performance (in some areas). On the business side you're selling the network. Sprint has been consistently rated on the bottom in terms of performance so it seems like you're constantly just selling bottom dollar.

    From a career standpoint, you hit a ceiling for advancement if you don't want to go into management. (AE1 > AE2 > ???) Some have spent years in the same role. If management is your thing you can easily leverage decent sales performance to hurdle into a a management role.

    Advice to ManagementAdvice

    The internal promotion and recognition gets out of hand sometimes. People get caught doing things not because it's what's best but because of wanting to be on some committee or recognition board. Focus on results and move on.

    Recommends
    Positive Outlook
    Approves of CEO
  6. Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sprint

    Pros

    Sprint is a good company to work for

    Cons

    They should of never partnered with xerox

    Recommends
    Disapproves of CEO
  7. Great learning experience. Fun atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Implementation Specialist II in Englewood, CO
    Former Employee - Implementation Specialist II in Englewood, CO

    I worked at Sprint full-time (more than a year)

    Pros

    Work from home. I learned a lot during my time there and it has set me apart at my current sales position
    .

    Cons

    No motivation. Nowhere to go from your current position. Felt like i had accomplished everything i could.

  8. Great benefits and a lot of opportunities to learn.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Overland Park, KS
    Former Employee - Manager in Overland Park, KS

    I worked at Sprint full-time (more than 10 years)

    Pros

    Good comparative compensation. Family friendly. Eco-sensitive. Ethical. Encourages alternate points of view.

    Cons

    Highly functionalized environment. Can be difficult to get collaboration.

    Advice to ManagementAdvice

    Avoid temptation to manage quarter by quarter.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. Not the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Fairfax, VA
    Current Employee - Retail Sales Consultant in Fairfax, VA

    I have been working at Sprint

    Pros

    Excellent benefits best managers cool people

    Cons

    They write you up quickly

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. Great opportunity

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint

    Pros

    The pros include FREE cellular service, great benefits, 401k matched up to 6% and for the ones who know how important this is...100% vested the first day.

    Cons

    None that I can think of. The company is staying competitive with the other major companies. Continue to work on the networks and all will be great.

    Advice to ManagementAdvice

    Keep up the good work!

  11. Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Oceanside, CA
    Former Employee - Retail Sales Consultant in Oceanside, CA

    I worked at Sprint full-time

    Pros

    Management is great, they would guide you to the right direction, money money money.

    Cons

    Lead reps think that they are managers and try to make you look bad

    Advice to ManagementAdvice

    verify all transactions and discount given to customers there are a lot of discrepancies

    Recommends
    Neutral Outlook
    No opinion of CEO

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