Sprint Reviews

Updated September 30, 2014
Updated September 30, 2014
2,196 Reviews
3.2
2,196 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Marcelo Claure
55 Ratings

Review Highlights

Pros
  • PTO Free phone service and not extremely stressful as a technical consultant (in 164 reviews)

  • The best thing about Sprint is the work/life balance that working there provides (in 138 reviews)


Cons
  • Be prepared to be extremely fake to upper management if you want to get promoted (in 87 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges (in 34 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great Experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Consultant  in  Yonkers, NY
    Former Employee - Retail Consultant in Yonkers, NY

    I worked at Sprint full-time for more than a year

    Pros

    Pay, Benefits, general work environment. This company does a great job at consistently pushing you to do better. When you do well, you get recognized, and in many cases, rewarded. Rewards include free phones(High end ones), free food, sometimes even paid trips if you do really well all year round. All in all when you make the effort and take constructive criticism with stride, its a very rewarding position.

    Cons

    The hours and stress that comes with sales goals and quotas. At times, especially during the holiday season, it gets very stressful to try and hit your goals. Especially when(depending on your management) managers are pressuring you to do better if you're behind. Though, it's better to take this as a positive stress, as a challenge to yourself. It is very satisfying when you make your numbers after a stressful month and get that nice check. It is also very nice that you get recognized.

    Advice to ManagementAdvice

    I'm very glad Dan Hesse was replaced. I feel his decisions were putting Sprint in a big hole.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Business Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Customer Service Representative  in  Atlanta, GA
    Former Employee - Business Customer Service Representative in Atlanta, GA

    I worked at Sprint full-time for more than 5 years

    Pros

    Very nice culture and very friendly people to work with.

    Cons

    Not a lot of opportunities to move up unless you leave and come back. It sometimes has a slave mentality where management will walk the floor to see if employees are talking.

    Advice to ManagementAdvice

    Look into the skills of your current team before you look outside the company to fill a position.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Good hours, too many changes with commissions

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint

    Pros

    Hours, benefits, days off were good

    Cons

    Poor management, too many compensation changes

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  5.  

    Can be fun but a whole lot of stress but what's there to expect when your at a sales jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sprint Sales Representative  in  Union City, CA
    Current Employee - Sprint Sales Representative in Union City, CA

    I have been working at Sprint full-time for more than 3 years

    Pros

    Ok pay it's not a lot but not minimum either. Hours can almost be regular business hours but for the most part an ok time. Commission is where you decide how much you will earn

    Cons

    Expected to sell on a quota that may not be as fair as you may think. Management not very structured and little coverage with reps

    Advice to ManagementAdvice

    Please have full staff and make sure you keep your best employees happy and satisfied. If not they will leave and without obtaining those with the experience you will be in an endless cycle of training new people

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Fast paced, constant change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Sprint full-time for more than 10 years

    Pros

    In all of my years at Sprint, I found that the people were what made Sprint a great place to work. The vast majority of the folks there were eager to do a good job and find a way to make our projects successful. The reporting and tools available were exceptional.

    Cons

    The leadership varies by department. Some leaders are very interested in helping their people grow and succeed while others are old fashioned and expect their teams to figure it out on their own. Some were very flexible with work anywhere arrangements while others expected everyone to be in the office M-F no matter what. Training was a thing of the past with all the cost cutting measures. They did offer tuition reimbursement so you could do this on your own time and get some decent compensation from the company.

    Advice to ManagementAdvice

    Be aware of what is actually going on down in the ranks of your department. Don't believe what your directors are saying but reach down to the manager level and below. Everyone is afraid to share the truth about deliverables so they just say what they think you want to hear.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst IV  in  Overland Park, KS
    Current Employee - Systems Analyst IV in Overland Park, KS

    I have been working at Sprint full-time for more than 8 years

    Pros

    Great work Life balance, nice friendly culture in the team

    Cons

    Company needs to do better in the market to retain talent.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Good professional job in KC area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Overland Park, KS
    Current Employee - Anonymous Employee in Overland Park, KS

    I have been working at Sprint full-time for more than 5 years

    Pros

    Depending on the team you'll be surrounded by people who want to do great things and are willing to learn and change to get there.

    Cons

    Confusing internal culture that varies greatly between teams and departments. Conflicting success metrics can mean frustrating interaction with other groups.

    Advice to ManagementAdvice

    Look to your digitally-connected and always on marketing teams for both strategy and culture to be competitive in the new telecom arena. You'll find speed, innovation, relevance and drive.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  Abilene, TX
    Current Employee - Retail Sales Consultant in Abilene, TX

    I have been working at Sprint for more than a year

    Pros

    Pay is really good and nice

    Cons

    None except I want longer breaks

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Retention Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Specialist  in  Fort Worth, TX
    Former Employee - Retention Specialist in Fort Worth, TX

    I worked at Sprint full-time for more than a year

    Pros

    It had evening hours and flexible schedules

    Cons

    You were hooked up to a system that wouldn't allow you any time in between calls

    Advice to ManagementAdvice

    Have IT add a 5 second pause at least in case someone needs to step away from their area

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11.  

    Sprint, its a new day . . . finally!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales  in  New York, NY
    Current Employee - Sales in New York, NY

    I have been working at Sprint full-time for more than 10 years

    Pros

    The people are great. There are plenty of good opportunities to move up. Softbank ownership seems to finally be driving change. It took a year but most employees are glad to finally see changes. Compensation and benefits are decent and there is a lot of interest taken by management to ensure competitive pay. Bi-annual employee surveys are taken seriously. Overall, Sprint is a very good company to work for and getting better by the day.

    Cons

    Still to much analysis paralysis coming out of headquarter. Does seem our new CEO and ownership are making changes. Hopefully continued improvements will occur here. Work force always under the cloud of fear from workforce reduction.

    Advice to ManagementAdvice

    Continue to listen and communicate. Recent shift to drive needed change quickly is working. Employee morale is much improved and customer satisfaction continues to rise. Just don't slip back to the old ways and we will be good.

    Recommends
    Positive Outlook
    Approves of CEO

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