Sprint
3.2 of 5 1,965 reviews
www.sprint.com Overland Park, KS 5000+ Employees

Sprint Reviews

Updated Jul 9, 2014
All Employees Current Employees Only

3.2 1,965 reviews

                             

79% Approve of the CEO

Sprint CEO Dan Hesse

Dan Hesse

(1,311 ratings)

57% of employees recommend this company to a friend
1,965 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "Free phone service and discounted plans for family is a plus"
    in 137 reviews
  • "Work life balance is good depending on which area of the business you are working in"
    in 109 reviews
Cons:
  • "Also upper management NEVER comes to the stores even though it's part of their job"
    in 73 reviews
  • "The company didn't have a great reputation for customer service & devices"
    in 56 reviews
  • Show more review highlights

Reviews

    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

    1 person found this helpful  

    Challenge

    Retail Sales Consultant (Current Employee)
    Las Vegas, NV

    ProsCan get promoted faster than other companies and you can make good money with your high school diploma , also good benifits

    ConsTrying to raise sales while dealing with lots of customer complaints and system issues

    Advice to Senior ManagementManagers need to motivate their sales people instead putting them down

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Good Company

    Anonymous Employee (Current Employee)

    ProsMoney is nice for entry level sales
    Can move up easily at the store level
    Great Tech

    ConsCommissions are lacking compared to others in the industry.
    Not a lot of stores or Business positions nationwide.

    Advice to Senior ManagementOpen more store.
    Continue to fix the network.
    Make commissions higher

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Could have been a lot better

    Retail Store Manager (Current Employee)
    Boston, MA

    ProsFlexibility of hours
    Free products
    Constant learning of new devices
    Access to devices before release
    Rewards
    Connections

    ConsLittle room for raises. Useless 8am calls for managers. Micromanagement for upper level. Quotas to hit with products that simply don sell because Sprint lacks quality of service..

    Advice to Senior Managementjust quit please

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Application Support Analyst II

    Applications Support Analyst II (Current Employee)
    Overland Park, KS

    ProsGreat work schedules, good pay for the work required, fun place to work

    ConsHard to move up without moving groups

    Advice to Senior Managementpromote from within groups

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Good place to work if you can avoid being selected for the yearly layoffs.

    Anonymous Employee (Current Employee)

    ProsFlexible work environment and the option to work remote in several positions. Free phone service for employee and heavy discount for family. Training is good if you choose to take advantage of it. In some departments there are many opportunities for advancement.

    ConsDuring the 10 years I worked there, we had to worry about layoffs almost every year. Very difficult to get a a decent raise in pay, even with good performance reviews.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Long Time Employee -- Good Place

    Anonymous Employee (Current Employee)
    Overland Park, KS

    ProsI've been with the company over 15 years and my career has significantly progressed during that time. In general, the company treats its people well (pay, salary, benefits, work/life balance, time off, etc.). Telecom is truly a dynamic, exciting space that's an integral part of everyone's lives.

    ConsA LOT depends upon the group you work in. Right now, the company is facing a challenging battle in the marketplace. Often times, direction can change on a dime and that can create challenges.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Supervisor

    Supervisor (Current Employee)
    Englewood, CO

    ProsInnovation is a part of the company culture. Benefits are good, and PTO allotments are awesome. Also there are other perks that are exclusive to Sprint employees. There are a lot of opportunities to move around in the company. Current CEO, Dan Hesse, has really turned this company around.

    ConsDepending on the department, the top down approach can be a pain to deal with some times. As with any large company the higher you go the more out of touch you can be with your front line.

    Advice to Senior ManagementEmpower those below you to do more rather than tightening everything. You will be surprised how well people preform with the extra responsibility as long as they are given all of the tools and training that they need to succeed.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Sprint was a dynamic, energetic, and over all great company to work for.

    Manager of Implementation Specialist (Former Employee)
    Maitland, FL

    ProsLeadership was group
    Growing and Changing Industry always kept us on our toes
    Work from home options for some positions was great
    Company Perks were wonderful

    Consnegotiate the salary when you are offered a position first

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Mixed Sentiments

    Anonymous Employee (Former Employee)

    ProsGreat health insurance and other employee health programs and base pay is on par.
    Direct Supervisors can really help your career.

    ConsOffice politics after purchase by Softbank are fierce. Lots of insecurity after successive rounds of layoffs for last 18 months. Stay anonymous and you can keep your job.
    Direct Supervisors can really hinder your career.

    Advice to Senior Managementneed to better condense the various metrics used to 'define' a good employee from one not so good.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Was a great place to work

    IPM (Former Employee)

    ProsAfter over ten years they were providing great compensation, good work environment, and great people to work with.

    ConsNow that they have been bought by Soft Bank they are changing their whole business structure which is not good for the customer or the employee.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Sprint? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Sprint reviews and ratings — including employee satisfaction and approval rating for Sprint CEO Dan Hesse . All 1,965 reviews posted anonymously by Sprint employees.