Sprint Reviews

Updated October 30, 2014
Updated October 30, 2014
2,306 Reviews
3.2
2,306 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Marcelo Claure
107 Ratings

Review Highlights

Pros
  • PTO Free phone service and not extremely stressful as a technical consultant (in 164 reviews)

  • The best thing about Sprint is the work/life balance that working there provides (in 149 reviews)


Cons
  • Weird drink the Koolaid mentality when the upper management is scheduled to visit (in 97 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges (in 38 reviews)

More Highlights

Employee Reviews

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  1.  

    Now's not the time to be a Tech...or pretty soon, maybe ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Consultant
    Current Employee - Technical Consultant

    I have been working at Sprint full-time (more than an year)

    Pros

    Get to work with some cool people. (Peers not management, if you're not making them money they don't care about you).
    Customer interaction is limited(compared to sales reps)
    Learn about cellular phones tablets, embedded devices, and the networks they run on inside and out.
    Learn to service and repair all major manufacturers smartphones. Software/Hardware.

    Cons

    Techs don't make the company money so you tend to get forgotten about. The weekly meetings are almost always irrelevant, you're never included in any sales competitions; however, you're still expected to sell $750 in accessories a month. (Used to be $0 then was $500 now $750).. what next right? They only pay you 4% commissions on what you sell and even after you hit your goal it only goes up in increments of 2% per $500 you sell on top of that. And when are you going to have time to do that? Never. So let's do the math. Say you sell 400 dollars in accessories. That's $17 pre tax you'll see in commission. Yeah wow... Then you get graded on how good of a job you did selling your self on customer experience. You get paid for CSAT, but ONLY if the entire store hits goal???? What ??? Are you kidding me??? No please. Stay away. Lol its so bad right now, and sadly I can't say half of the techs I started with just a year ago are still here.

    Advice to ManagementAdvice

    If you want to convert the Technicians into to ad hoc or Cross Utilized sales forces, just be up front about it. Don't try to save the company money on paying unemployment or whatever by weeding out the good techs forcing them to meet quotas like the reps just because they don't sell 'well enough'. Include service and repair in your competitions and engage the entire team undivded. Thanks for the training anyway, it will come in handy when we get laid off. "When your network sucks you have to compete on price..."

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    A great learning environment where you are encouraged to come up with new and innovative solutions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Telecom Design Engineer in Overland Park, KS
    Current Employee - Telecom Design Engineer in Overland Park, KS

    I have been working at Sprint full-time (more than 8 years)

    Pros

    A very cooperative atmosphere where you are allowed to learn and innovate.

    Cons

    Office culture can be difficult to cultivate because many of your co-workers are in different parts of the country/world.

    Advice to ManagementAdvice

    Familiarize yourself more with other cultures.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Project/Program Manager III

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project/Program Manager III in Overland Park, KS
    Current Employee - Project/Program Manager III in Overland Park, KS

    I have been working at Sprint full-time (more than an year)

    Pros

    Flexibility, telecommuting and lots of opportunities for growth or trying out different disciplines within the company. With all of the re-orgs and layoffs that occur, you can count on a change every year or two. A lot of great people work there with very deep experience.

    Cons

    Negative culture that comes with sustained difficult economic times. There is a definite caste system in some groups, and very old school attitudes as to how people should act in front of and treat upper management. But the real con is the lack of leadership. Too many people don't follow leadership and change things, which causes an infinite amount of rework, cost overruns, etc. They wonder why they can't dig themselves out of the hole they have been in for 12 years.

    Advice to ManagementAdvice

    Number One: Get over yourselves and talk to your people that have boots on the ground. Implement strong top-down leadership - Claure is headed in the right direction. The recent 'changes' to upper management have been good, but not enough. Continue to kick out the old dinosaurs and bringing in fresh blood. Change the culture to something that resembles a 21st Century corporation. Improve the Network - DO NOT be penny wise and pound foolish. Treat individual contributors as more than just minions and empower groups to make smart mistakes so actual progress can be made.

    Positive Outlook
    Approves of CEO
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  5.  

    Steer Clear of Sprint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at Sprint full-time (more than 10 years)

    Pros

    Professional Environment, some positions offer flexibility of schedule (work from home),

    Cons

    Since their merger with SoftBank they have been laying off people left and right. Company is unstable right now

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Great Atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Kansas City, MO
    Current Employee - Project Manager in Kansas City, MO

    I have been working at Sprint full-time (more than 10 years)

    Pros

    Sprint encourages adult learning through basic and advances classes and drives innovation.

    Cons

    Nepotism and favoritism stifles the growth of well deserving employees.

    Advice to ManagementAdvice

    Promote individuals base on skill sets and hard work, not because they are a member of the "Click" or "Good Ole Boys Club"

    Recommends
    Negative Outlook
    No opinion of CEO
  7.  

    Compensation structure is terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at Sprint full-time (more than 3 years)

    Pros

    I made great money while at Sprint.

    Cons

    I was capped on my monthy pay over and over again. The comp structure changed almost every year and sometimes it seemed like they made up their own rules to their convenience whenever they wanted.

    Advice to ManagementAdvice

    Quit treating your top performing sales people like kids who are always on a need to know basis.

    Recommends
    Negative Outlook
    Approves of CEO
  8.  

    I have a great team that I work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Executive in Atlanta, GA
    Current Employee - Account Executive in Atlanta, GA

    I have been working at Sprint full-time (more than 10 years)

    Pros

    Stay up on new technologies.

    Cons

    Commodity sale, your just taking business back and forth.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    People make this company great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Sprint full-time (more than 10 years)

    Pros

    Lots of opportunity to learn new skills and try new positions within the company. Pays well.

    Cons

    Leadership never deselects projects even with multiple resource constraints. Always expected to do more and more and more with less. Too much "flavor of the day" chasing what is important that week. Constantly redoing and adding iterations of the same project with a new twist.

    Advice to ManagementAdvice

    Find your focus and trust your high performing employees - that's what's left - to do the job you gave them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    bad company bad cell service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sprint Regional Manager in Los Angeles, CA
    Former Employee - Sprint Regional Manager in Los Angeles, CA

    I worked at Sprint full-time (more than 10 years)

    Pros

    its a job that pays you money

    Cons

    lots of pros, long hours many customer complaints

    Advice to ManagementAdvice

    get real

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Quite a "Use to Was" company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise Project/Program Manager in Overland Park, KS
    Current Employee - Enterprise Project/Program Manager in Overland Park, KS

    I have been working at Sprint full-time (more than 8 years)

    Pros

    Can work from home.
    Non-existent management.
    Cheap phone service.

    Cons

    Absolutely no focus on Shareholders' Value.
    Negative value programs.
    CONSTANT layoffs, or threats of layoff.
    Extremely weak Managers.
    Constant in-fighting and politics between Directors in the same program.

    Advice to ManagementAdvice

    Stop laying everyone off. Every employee creates more than he/she costs. If they do not, it is a MANAGEMENT ISSUE. Not an employee issue. If the company focus changes, simply close the negative value programs, and redeploy the staff to other programs. Do you seriously think you can GROW the shareholder value while reducing the assets that create the services? The new focus is on pre-paid. That is a great space...good growth potential, etc. There was no need for a second layoff this year (and a followup layoff to follow soon.) These people should have been re-assigned to areas which are part of your new direction.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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