Sprint

  www.sprint.com
  www.sprint.com

Sprint Reviews

Updated November 20, 2014
Updated November 20, 2014
2,370 Reviews
3.2
2,370 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Marcelo Claure
136 Ratings

Review Highlights

Pros
  • PTO Free phone service and not extremely stressful as a technical consultant (in 164 reviews)

  • The best thing about Sprint is the work/life balance that working there provides (in 149 reviews)


Cons
  • Weird drink the Koolaid mentality when the upper management is scheduled to visit (in 97 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges (in 38 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Making it impossible for me to quit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Sprint full-time (more than 10 years)

    Pros

    I get lots of time off. They pay is very good and so are the benefits

    Cons

    The hours and awful. Retail is a tough job and the customers can be incredibly mean

    Advice to ManagementAdvice

    We need to have more closed days like banks. National holidays like Memorial Day, and especially LABOR day

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Right place, wrong time?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CM - RSD
    Former Employee - CM - RSD

    I worked at Sprint full-time (more than an year)

    Pros

    Great benefits, plenty of work to be done, good people, fair pay, flexible work environments in some groups, proper mission, new leadership.

    Cons

    Conflicting agendas, build self-perform model one year to take control of network improvements. Next year lay people off and lean back to model where network development is managed by others, as quantity of work is vast and not closing as quick as consumers demand?

    Advice to ManagementAdvice

    Dig into the details of efficiency under CNO / CTO, have KC work with and for the markets. If centralizing efforts, make sure it is in a way that helps, not hinders. Promote culture that sponsors open dialogue and problem-solving vice turf protection, pursed lip, swim lane management and subsequently, politics. Let people know their jobs are secure if they collaborate, lead, communicate and improve!

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Houston, TX
    Former Employee - Retail Sales Consultant in Houston, TX

    I worked at Sprint full-time (more than 3 years)

    Pros

    Fast paced environment and fun for all

    Cons

    Slow mobility due to regional management being indifferent to employees

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    Retail Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Overland Park, KS
    Current Employee - Retail Sales Consultant in Overland Park, KS

    I have been working at Sprint full-time

    Pros

    Good vacation and time off benefits. Nice health package, but other wireless benefits confusing and constantly changing.

    Cons

    Sucks to work in retail for the worst carrier. I get yelled at all the time.

    Advice to ManagementAdvice

    Respect retail. Don't give bonuses to corporate employees based on how well sales do if we dont qualify for the benefit.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Spent 10+ years at Sprint

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sprint

    Pros

    Great people, good benefits, flexible work environment, salaries were competitive

    Cons

    Telecom industry can be very challenging

  7.  

    Business Account Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Account Executive in Denver, CO
    Current Employee - Business Account Executive in Denver, CO

    I have been working at Sprint full-time (more than 3 years)

    Pros

    Great place to work. Management is very helpful and drives competition. Very strong focus on work life balance. Great benefits.

    Cons

    Difficult job to sell a network that is in transition. Overall would recommend the job to anyone who wants to be involved in the wireless industry.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Midwestern values and friendly company with good communication

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Sales Manager in Dallas, TX
    Current Employee - Regional Sales Manager in Dallas, TX

    I have been working at Sprint full-time (more than 10 years)

    Pros

    Management supports workers. Opportunities exist to create change. Paid fairly for good work. Confident in leadership. New ownership provides deep pockets.

    Cons

    Several reorganizations have been required to compete with much larger traditional phone companies (Verizon and ATT). Strategy has shifted due to reorganizations - Change is everywhere, but, it feels like a constant at Sprint.

    Advice to ManagementAdvice

    Maintain current employment policies and benefits to retain and recruit well. Focus on opportunities to differentiate and leverage experience from Parent Company, Softbank.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Retention Rep.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retintion Representative in Maitland, FL
    Former Employee - Retintion Representative in Maitland, FL

    I worked at Sprint full-time (more than 8 years)

    Pros

    Great benefits, able to move up in the company. Good bonus plan.

    Cons

    Layoffs, scheduling changes. management did communicate with staff to often.

    Advice to ManagementAdvice

    listen to your staff.

    Recommends
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    Company pays well, with great benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager II in Overland Park, KS
    Former Employee - Project Manager II in Overland Park, KS

    I worked at Sprint full-time (more than 10 years)

    Pros

    Great opportunity for internal promotions and positions.

    Cons

    Repeat lay-offs- rehires of the same employees

    Advice to ManagementAdvice

    Some managers seems to look out for themselves versus looking out for those who work from them.

    Recommends
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Fast paced tech-support environment focused on customer satisfaction and issue resolution.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teir II Techsupport Specialist in Oklahoma City, OK
    Former Employee - Teir II Techsupport Specialist in Oklahoma City, OK

    I worked at Sprint full-time (more than an year)

    Pros

    Good environment and advancement opportunities for hard workers.
    Salary is fair and the benefits package was very good for the job level.
    The training is also very thorough for each level of support and each team has weekly training to sessions.

    Cons

    Time constraints to solve customer issues can make for a very stress full atmosphere at times.

    Advice to ManagementAdvice

    Focus less on call handle times and more on issues resolved.

    Recommends
    Neutral Outlook

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