Sprint

  www.sprint.com
  www.sprint.com

Sprint Reviews

Updated December 21, 2014
Updated December 21, 2014
2,451 Reviews
3.2
2,451 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Marcelo Claure
160 Ratings

Review Highlights

Pros
  • You get free phone service and family gets phone discount perks also (in 169 reviews)

  • The best thing about Sprint is the work/life balance that working there provides (in 153 reviews)


Cons
  • Weird drink the Koolaid mentality when the upper management is scheduled to visit (in 102 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges (in 39 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It was a great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Warner Robins, GA
    Former Employee - Retail Sales Consultant in Warner Robins, GA

    I worked at Sprint part-time (more than an year)

    Pros

    Learn more on how to be an organized, proficient, and productive worker. You are your own "business". If you do your research and are proactive then you will do well.

    Cons

    It can get very busy and there may not be enough staff to help during those times. The hourly wage was not good at all. It feels like you are working like a slave for all that you do. Too many new procedures and changes constantly.

    Recommends
  2.  

    Nice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Dedicated Customer Care in Norcross, GA
    Current Employee - Dedicated Customer Care in Norcross, GA

    I have been working at Sprint

    Pros

    Good insurance and retirement benefits

    Cons

    Company continues to decline. Layoffs happen often

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Co-workers=Thumbsup...Company=some good, some bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Sales Consultant in Gilbert, AZ
    Former Employee - Lead Sales Consultant in Gilbert, AZ

    I worked at Sprint full-time (more than an year)

    Pros

    My co-workers were almost all awesome people. The company has a high focus on continuing education and improving sales skills.

    Cons

    Meetings every Saturday morning before store opening were unnecessary. The meetings could have been held less or via tele-conference. 99% of the information could be covered in a brief email as opposed to requiring every employee to be present every Saturday morning. Company also focuses on some unnecessary areas and uses corrective action too much. Turnover rate was very high.

    Advice to ManagementAdvice

    Not sweat the petty things and understand retaining employees is better than recycling employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    High pace, stressful environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager in Portland, OR
    Former Employee - Retail Store Manager in Portland, OR

    I worked at Sprint full-time (more than 3 years)

    Pros

    You meet wonderful people and can make decent money.

    Cons

    Retail is a fast industry

    Advice to ManagementAdvice

    Listen, keep up with software and technology

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Sprint has unrealistic hopes for its quality of service, therefore it is difficult to work with customer disputes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager in Stony Brook, NY
    Former Employee - Retail Store Manager in Stony Brook, NY

    I worked at Sprint full-time (more than 3 years)

    Pros

    There are very specific support teams within Sprint to support all channels of customer needs. This allows for the best resources such as training and knowledgeable sales management to sell into small to medium businesses. Since Nextel was primarily supported by corporate level accounts, this culture has transferred to Sprint in a modern and constantly evolving way. The new branding of Sprint is fresh and its aggressive promotions when compared to the postpaid competition makes it easier to acquire new customers and successfully drive more traffic for existing customers interested in learning more of what the fresher looking Sprint now has to offer.

    Cons

    The most disappointing voice and data service among the major postpaid carriers. Goals of planned growth of network is often off target and delayed. Throughout 2014, Sprint has deployed and retracted several sets of rate plans and equipment pricing options which causes confusion with customers and agents. Although the aggressive offers of Sprint, the taxes, surcharges and upgrade fees are substantially greater than the other postpaid carriers, to the effect that a direct comparison makes Sprint appear shady in this practice. These fees when raised as an issue with customer care, is difficult for an irate customer feeling "bamboozled' to get calmed down with an appropriate solution.

    Advice to ManagementAdvice

    The continued education of methods in sales and management is impressive because of the personal way you're treated regardless of experience. There is a very friendly, personal and family type of feeling beginning at the new hire training. This does translate well through the entire company so conveying this as management is a must. Sprint is set aside from the bigger companies for this reason, because customers that come into the Sprint store should feel as though they're coming over to a friend's house. There is a certain career ladder available, yet Sprint has been a roller coaster in terms of customer churn and future growth mostly related to choices in network technology and methods of expansion.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Extensive experience in technology development and network operations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Kansas City, MO
    Current Employee - Manager in Kansas City, MO

    I have been working at Sprint full-time (more than 10 years)

    Pros

    A great opportunity to work for a Fortune 500 company that once was a leader in the telecommunications industry.

    Cons

    The previous CEO's focus was on selling the company or merging with another company - T-Mobile being the most recent attempt. The current CEO is focused on reducing the size of the company while leveraging the expertise of SoftBank personnel to keep the company competitive.

    Advice to ManagementAdvice

    Please start caring about the employees who work so hard to make the company successful.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Struggling Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Tulsa, OK
    Former Employee - Manager in Tulsa, OK

    I worked at Sprint as a contractor (more than 5 years)

    Pros

    Sprint tries, really they do. And they have made progress. They have some excellent people who do great work. They are very good at measuring performance and setting goals now, which is important, and their quality has improved in Customer Care, Sales Support, and many other areas.

    Cons

    Verizon and AT&T are just too strong. Sprint could not keep up with their network and had many dropped calls and poor data speeds. The unlimited plans just filled up the towers, so no one could get a good connection. The result was upset customers who did not trust us.

    Advice to ManagementAdvice

    Find a niche and stick to it. Or if you really want to compete with AT&T and Verizon, fix the network.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Network is a Mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project/Program Manager III in Miami, FL
    Former Employee - Project/Program Manager III in Miami, FL

    I worked at Sprint full-time (more than 8 years)

    Pros

    Most employees were professional and great to work with.

    Cons

    Constant changes resulting in mass layoffs. A lot of exceptional talent was laid off.

    Advice to ManagementAdvice

    Get network "enhancements" 4G/LTE in place.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Mis-directed Management and Unfulfilled Promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Sprint full-time (more than an year)

    Pros

    Aside from some of the nice people I had a chance to work with, there is little else to list here.

    Cons

    Misled and promised many things that never came to fruition. HR greeted me with an offer below what management stated they requested and it was only the tip of the iceberg. One of the worst experiences in my professional career.

    Doesn't Recommend
  11. 1 person found this helpful  

    Great, but we suffered from network issues at the time and money was very hard to make.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Regional Sales Manager in Ontario, CA
    Former Employee - Regional Sales Manager in Ontario, CA

    I worked at Sprint

    Pros

    Great management and training. Totally loved the team of employees from Sprint.

    Cons

    Distance, pay, etc. Network issues trickled down into sales pipeline growth which caused very low commision possibility.

    Advice to ManagementAdvice

    None.

    Recommends
    Neutral Outlook
    No opinion of CEO

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