Sprint Reviews

Updated October 24, 2014
Updated October 24, 2014
2,284 Reviews
3.2
2,284 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Marcelo Claure
95 Ratings

Review Highlights

Pros
  • PTO Free phone service and not extremely stressful as a technical consultant (in 164 reviews)

  • The best thing about Sprint is the work/life balance that working there provides (in 148 reviews)


Cons
  • Weird drink the Koolaid mentality when the upper management is scheduled to visit (in 91 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges (in 35 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in Kansas City, MO
    Current Employee - Project Manager in Kansas City, MO

    I have been working at Sprint full-time (more than 10 years)

    Pros

    The employees are very helpful. Mangers are interested in your development

    Cons

    I don't have any cons.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    It worked in a pinch.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Retail Consultant in Orange, CA
    Former Employee - Lead Retail Consultant in Orange, CA

    I worked at Sprint full-time (more than an year)

    Pros

    Clearly laid out expectations. A good starting point for those in college. Room for advancement.

    Cons

    Pushy sales expectations, predatory. I didn't like having to attempt to get people to sign-up for insurance on their devices. I think TEP is a racket.

    Advice to ManagementAdvice

    Go the route of no-haggle car sales or Tesla. Enough with the push for add-ons.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Business Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Customer Service Representative in Atlanta, GA
    Former Employee - Business Customer Service Representative in Atlanta, GA

    I worked at Sprint full-time (more than 5 years)

    Pros

    Very nice culture and very friendly people to work with.

    Cons

    Not a lot of opportunities to move up unless you leave and come back. It sometimes has a slave mentality where management will walk the floor to see if employees are talking.

    Advice to ManagementAdvice

    Look into the skills of your current team before you look outside the company to fill a position.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good hours, too many changes with commissions

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint

    Pros

    Hours, benefits, days off were good

    Cons

    Poor management, too many compensation changes

  6.  

    Can be fun but a whole lot of stress but what's there to expect when your at a sales jobs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sprint Sales Representative in Union City, CA
    Current Employee - Sprint Sales Representative in Union City, CA

    I have been working at Sprint full-time (more than 3 years)

    Pros

    Ok pay it's not a lot but not minimum either. Hours can almost be regular business hours but for the most part an ok time. Commission is where you decide how much you will earn

    Cons

    Expected to sell on a quota that may not be as fair as you may think. Management not very structured and little coverage with reps

    Advice to ManagementAdvice

    Please have full staff and make sure you keep your best employees happy and satisfied. If not they will leave and without obtaining those with the experience you will be in an endless cycle of training new people

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Abilene, TX
    Current Employee - Retail Sales Consultant in Abilene, TX

    I have been working at Sprint (more than an year)

    Pros

    Pay is really good and nice

    Cons

    None except I want longer breaks

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Retention Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Specialist in Fort Worth, TX
    Former Employee - Retention Specialist in Fort Worth, TX

    I worked at Sprint full-time (more than an year)

    Pros

    It had evening hours and flexible schedules

    Cons

    You were hooked up to a system that wouldn't allow you any time in between calls

    Advice to ManagementAdvice

    Have IT add a 5 second pause at least in case someone needs to step away from their area

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst IV in Overland Park, KS
    Current Employee - Systems Analyst IV in Overland Park, KS

    I have been working at Sprint full-time (more than 8 years)

    Pros

    Great work Life balance, nice friendly culture in the team

    Cons

    Company needs to do better in the market to retain talent.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Good professional job in KC area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Overland Park, KS
    Current Employee - Anonymous Employee in Overland Park, KS

    I have been working at Sprint full-time (more than 5 years)

    Pros

    Depending on the team you'll be surrounded by people who want to do great things and are willing to learn and change to get there.

    Cons

    Confusing internal culture that varies greatly between teams and departments. Conflicting success metrics can mean frustrating interaction with other groups.

    Advice to ManagementAdvice

    Look to your digitally-connected and always on marketing teams for both strategy and culture to be competitive in the new telecom arena. You'll find speed, innovation, relevance and drive.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Fast paced, constant change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Sprint full-time (more than 10 years)

    Pros

    In all of my years at Sprint, I found that the people were what made Sprint a great place to work. The vast majority of the folks there were eager to do a good job and find a way to make our projects successful. The reporting and tools available were exceptional.

    Cons

    The leadership varies by department. Some leaders are very interested in helping their people grow and succeed while others are old fashioned and expect their teams to figure it out on their own. Some were very flexible with work anywhere arrangements while others expected everyone to be in the office M-F no matter what. Training was a thing of the past with all the cost cutting measures. They did offer tuition reimbursement so you could do this on your own time and get some decent compensation from the company.

    Advice to ManagementAdvice

    Be aware of what is actually going on down in the ranks of your department. Don't believe what your directors are saying but reach down to the manager level and below. Everyone is afraid to share the truth about deliverables so they just say what they think you want to hear.

    Recommends
    Neutral Outlook
    No opinion of CEO

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