Sprint Reviews

Updated September 13, 2014
Updated September 13, 2014
2,148 Reviews
3.2
2,148 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Marcelo Claure
36 Ratings

Review Highlights

Pros
  • You get free phone service and family gets phone discount perks also (in 154 reviews)

  • Work life balance is good depending on which area of the business you are working in (in 121 reviews)


Cons
  • Be prepared to be extremely fake to upper management if you want to get promoted (in 81 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges (in 26 reviews)

More Highlights

Employee Reviews

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  1.  

    May be on the verge of renewed growth, or... may remain stagnant.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at Sprint full-time for more than 10 years

    Pros

    Worked with great people at Sprint. Loved being on the cutting edge of technology, and the ability to really understand customer issues and how to help solve them through technology.

    Cons

    At Sprint, you always felt that you were just 1-2 years out from being caught up with the competitors and on the verge of doing great things. But you never quite caught up that year or two. We were always behind and had to work twice as hard to overcome our disadvantages in network, financial strength, product selection or leadership. Limited career growth in business leadership segments.

    Advice to ManagementAdvice

    Pick two or three key categories you can compete and be an industry leader and focus on those.

    Recommends
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Greta place to work if your manager is secure in his/her management style.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Project/Program Manager  in  Overland Park, KS
    Current Employee - Technical Project/Program Manager in Overland Park, KS

    I have been working at Sprint full-time for more than 10 years

    Pros

    Good benefits, better than average pay for Kansas City market, work from home if your manager isn't insecure. The Overland Park campus is a wonderful work environment: covered parking, medical clinic, fitness center, restaurants, C-Store/pharmacy.

    Cons

    Layoffs! If you don't get laid off you get to do the work of two people! That also kinda kills the advancement opportunities.

    Advice to ManagementAdvice

    Get a decent marketing program going! Hamsters? WTF? We're not in the telecommunications business. We're a marketing company that markets/sells telecommunications!

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Mentally draining and frustrating

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant  in  Denver, CO
    Current Employee - Retail Sales Consultant in Denver, CO

    I have been working at Sprint full-time for more than 3 years

    Pros

    Sprint is always trying to get better by building new towers and trying to bring the best value in the market. Sprint sees if something isn't working they don't wait, they change it.

    Cons

    Sprint makes it very hard to have a personal life they have you come in for late meetings at 8 o'clock at night and they always make changes that tend to short your paycheck. Sprint has change the plan so much that it's hard to keep up with the changes and along with that it's hard to tell the customer the best value when We keep changing the plans Sprint wants us to be happy but they always take your time on your days off and always request things that consume your personal time. Favoritism is huge if you're willing to take care of the customer but it doesn't sell them the products that make sprint money you will not move up in the company but if you're willing to be shady you will move up quickly in the company.

    Advice to ManagementAdvice

    Management and Sprint is very much like high school they promote the people who are your friends not the people who deserve the promotions. I have watched many people get passed up for genuine promotions because the manager promotes their friend not the person who busted the hump to prove they are the best for the position

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Sprint Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Network Engineer
    Current Employee - Network Engineer

    I have been working at Sprint full-time

    Pros

    Ability to work virtual for some roles. Great pay and benefits.

    Cons

    Layoff threats loom almost every year. Hard to get stuff done because of bureaucracy and financial constraints. Sometimes there is too much thinking and not enough doing.

    Advice to ManagementAdvice

    Decide direction and then execute. Too much analysis and not enough decision making paralyzes this company while other commercial carriers advance.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  6.  

    At first challenging and education, then inspirational and motivational, but lastly frustrating and demotivating.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint full-time for more than 5 years

    Pros

    Working here, you will be surrounded by talented, hard-working individuals. Benefits are competitive except the health plan has gotten worse and worse over time. Now is substandard.

    Cons

    Working here you will also see more skating/milking, etc than one would hope for. Once you reach a certain point, progress is nearly impossible within the company so many of the best have unfortunately found opportunities outside of the company.

    Advice to ManagementAdvice

    Stop promoting people for talking fast and having large egos. Look more at the soundness of their decisions and what they do to prevent problems instead of rewarding for how they dealt with problems that really could have been minimized or avoided altogether with more forethought and planning.
    Focus on the network - duh.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Been with Sprint eight years

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint

    Pros

    Great people willing to work hard. Great ideas.

    Cons

    Huge disconnect between executives and field teams. No work/life balance. Unrealistic expectations. Goals unreasonable which affects commissions. No brand identity -- always trying to adapt based on competition. Reinventing the wheel every week gets extremely frustrating -- progress is impossible when you're always being pointed in a new direction.

    Advice to ManagementAdvice

    Stop promoting people to management positions who have obvious, major personality disorders. I.e. Sociopaths who like to hear themselves speak, and cares nothing about anyone but themselves. There should be a better interview process to weed out these people before they get this level. Good employees are leaving solely because of these people.

  8.  

    The Sprint experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Consultant  in  Houston, TX
    Current Employee - Technical Consultant in Houston, TX

    I have been working at Sprint full-time for more than 10 years

    Pros

    PTO Free phone service and not extremely stressful as a technical consultant

    Cons

    Complete lack of consistency. I have been with this company 10+ years and I have seen it change direction more then I change underwear. Every few months we go in a completely different direction. Pay is the lowest out of all the other carriers. No employee appreciation. Zero extras such as thanksgiving or christmas dinner. When you hit 10 years they give you a certificate.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Good experience, very minimal training and support from management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Store Manager  in  Mishawaka, IN
    Former Employee - Retail Store Manager in Mishawaka, IN

    I worked at Sprint full-time for more than 5 years

    Pros

    Pay was decent, but raises were infrequent, Management let us do as we pleased and there was very little micro managing.

    Cons

    Cell service was poor and we constantly had customer complaining about lack of service, Sprint has loose credit restrictions we encountered a large number of charge backs.

    Advice to ManagementAdvice

    Management cared very little about personal growth or training, it was all about sales goals,

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Getting better but perception will lag reality for years to come.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sprint full-time

    Pros

    Great working with new technology, excellent co-workers, ever-changing business environment.

    Cons

    Customers have been misled so many times they will be hard to keep or win back. Network performance is awful and the company doesn't acknowledge the impact that has or address comp issues when sales are lost due to performance outside the control of sales.

    Advice to ManagementAdvice

    Culture in the business sales channel is not good and senior leadership is not effective. The company would benefit from a lot of new faces in the executive suites.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Retail Communications Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant  in  Laurel, MD
    Former Employee - Retail Sales Consultant in Laurel, MD

    I worked at Sprint full-time for more than 3 years

    Pros

    Great hourly base salary, great employee perks an they always have contests going to win new products or accessories

    Cons

    Low commission struture. You get taxed so heavily on it, there's almost no incentive to sell MORE then your monthly quota now.

    Recommends
    Neutral Outlook
    Approves of CEO

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