Sprint

www.sprint.com
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Employee Reviews

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  1.  

    Fast pace environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Intern in Dallas, TX
    Former Intern - Intern in Dallas, TX

    I worked at Sprint as an intern (less than a year)

    Pros

    I learned so much in the little time I was there.

    Cons

    Some workers weren't as helpful as others.

    Advice to ManagementAdvice

    Nothing

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Good job, Bad customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Consultant in Ocoee, FL
    Former Employee - Technical Consultant in Ocoee, FL

    I worked at Sprint part-time (more than a year)

    Pros

    1. The benefits:
    Discounted accessories, free employee line, 401k, part time healthcare, paid time off, rolling vacation days.

    2. Fair compensation for part time and full time positions.

    3. Great communication with upper management (easy to know who is the point of contact).

    4. There is a lot of room for growth within Sprint. Saw many moving up the corporate ladder while working there.

    Cons

    As a Technical Consultant, we were paid on customer satisfaction. If the customer was unhappy with Sprint and not our work, we got dinged. That being said, the technical side of Sprint soon became a sales side. At the end of my time there, technicians were required to sell a specific quota, all while fixing older phones that may not have available accessories.

    The worst part about working for Sprint was customer entitlement. Everyone has a dying mother, an autistic child, etc. that they need to remain in contact with, it seemed. If we were unable to fix the issue with the phone, then we would order another. Even with that being done, they expected a resolution then and there. This was not a company policy nor had it ever been. The entitlement of these customers was almost too much to handle.

    Advice to ManagementAdvice

    Keep allowing for the growth of your employees, and continue to put the employee first. If you continue to that, the work force will pay you back with great customer experiences and labor output.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Getting better - no longer a dump

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at Sprint full-time (more than 5 years)

    Pros

    New CEO is changing the company culture and aggressively launching sales driven promotions. Pay and perks are very good compared to other carriers.

    Cons

    Always feels like the company is broke. Last CEO was too heavy on finance and never got aggressive. Also, company is too heavy on reporting and treats employees like they do not trust that employees are doing there job. Very "big brother" micromanaged feeling. Always (always) a fear of being laid off. Every six months more layoffs and business shrinking. HR is a lapdog for upper management. No work/life balance. Directors have too much control and can hide their actions from executive leadership team.

    Advice to ManagementAdvice

    Make middle management more accountable for employee development through collaboration NOT fear of losing job. Back off the constant duplication of efforts and micromanaging employees. Have anonymous skip level meetings to find out what employees think about their directors. I promise it will stun you to find out how they treat your employees and how the employees really feel. Make it the real anonymous - not the way it's done now where you ask which market, which position and how long employed and then you give the responses to the manager of each market. It takes management 2 seconds to figure out which employee said what and there is usually retaliation against that employee... Regardless of what HR says.

    Positive Outlook
    Approves of CEO
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  5.  

    I loved every minute of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager II in Irving, TX
    Former Employee - Project Manager II in Irving, TX

    I worked at Sprint full-time (more than 10 years)

    Pros

    The best part about working for Sprint was the people. You would occasionally run into one real jerk, but most everyone was a pleasure to work with. When I finally got laid off, I was well compensated. I can't say anything bad about Sprint.

    Cons

    Watching them downsize. No one was immune to being let go.

    Advice to ManagementAdvice

    They will miss the knowledge that was laid off someday soon, when new people make mistakes that would not have been made by a seasoned professional.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Knoxville, TN
    Current Employee - Assistant Manager in Knoxville, TN

    I have been working at Sprint full-time (more than 3 years)

    Pros

    Hours, pay, coworkers, location, cell phone bill

    Cons

    Each day brings its on challenges and stress

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Always a learning experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in Overland Park, KS
    Current Employee - Sales Manager in Overland Park, KS

    I have been working at Sprint full-time (more than 10 years)

    Pros

    The people were genuinely hard workers and cared about the company, great money to be made in sales, felt like a family.

    Cons

    Work/life balance was difficult to achieve in the later years.

    Advice to ManagementAdvice

    Appreciate the people who have been loyal for many years. Just because there is new management doesn't mean you need to restructure every time.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Bittersweet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Technical Consultant in Kansas City, MO
    Former Employee - Lead Technical Consultant in Kansas City, MO

    I worked at Sprint full-time (more than 3 years)

    Pros

    Great benefits. Plenty of opportunity for a promotion. Can make quite a bit of money if you exceed sales quotas.

    Cons

    Corporate politics. Some of the managers are unfair. Favoritism and drama are frequent. The commission structure fluctuates throughout the year. Lots of sales pressure. The stores surveys are part of your pay.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Retail Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Sales Consultant in Hopkins, MN
    Former Employee - Retail Sales Consultant in Hopkins, MN

    I worked at Sprint full-time (less than a year)

    Pros

    Great benefits, great coworkers, GREAT Management, great environment.

    Cons

    Eventually you need to clean up messes from other stores. Some other sales people in other stores are not straight forward with customer. Then the customer finds out Hopkins has great service and they will come to get help.

    Advice to ManagementAdvice

    The cleanest and clearest the phone contracts are, the more customers Sprint will get.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology Analyst
    Current Employee - Technology Analyst

    I have been working at Sprint full-time (more than 3 years)

    Pros

    Lots of great people to work with, if you do your job managers just are there to help you. Lots of great opportunities to become an expert in your field. Great work life balance.

    Cons

    some people find the size of the company challenging because of the red tape. Employees who don't pull their weight can slip by management.

    Advice to ManagementAdvice

    sometimes management can get locked in power struggles, that ultimately don't benefit the company.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Network Business Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint full-time (more than 10 years)

    Pros

    Lots of opportunities to learn new technologies

    Cons

    Constant change, upper management seems to be a good old boy's club

    Recommends
    Neutral Outlook
    No opinion of CEO

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