Sprint

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Sprint Reviews

Updated August 17, 2014
Updated August 17, 2014
2,110 Reviews

3.2
2,110 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Marcelo Claure
6 Ratings

Review Highlights

Pros
  • You get free phone service and family gets phone discount perks also (in 154 reviews)

  • Work life balance is good depending on which area of the business you are working in (in 121 reviews)


Cons
  • Be prepared to be extremely fake to upper management if you want to get promoted (in 81 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    High Pay and High Stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager  in  Rio Rancho, NM
    Current Employee - Account Manager in Rio Rancho, NM

    Pros

    Realtively High Pay, 401K with 3% company match, accruable Paid Time Off , free mobile phone service, friendly coworkers

    Cons

    ever increasing stress levels, constantly changing goals, compensation/bonus plan changes regularly (in favor of the company), new employees make more hourly than tenured employees, if you over achieve you are investigated by the internal fraud team and possibly terminated, if you underachieve you are immediately threatened with possible termination of employment, almost impossible to achieve the highest bonus monthly and if you do the aforementioned investigation immediately follows. Paid Time Off increases each year until the 6th year then it doesn't increase again until the 10th year. You are held responsible for the customer's desire (or lack there of) to recommend the company to friends and family members regardless of how satisfied they indicate they are with you. company holds off giving raises and instead buys a $199 ping pong table... Very little opportunity to advance, there are x number of supervisor positions, and x number of supervisors who have been in these positions for 5-15 years each and no one is getting promoted unless someone dies or gets fired. Site director seems nice but makes snide remarks in center meetings, supervisors and managers will target specific employees if they simply don't like them, usually leads to termination for small offences. Workforce has been reduced by 50% in last 8 months. Company is more concerned with projecting a good image to the community than increasing employees satisfaction. They push for you to refer friends to work there, I have not recommended any to work there in the last 6 years for a reason, I like my friends :)

    Advice to ManagementAdvice

    Take better care of your long term customers and employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Its been a ride. Not a fun one but a ride....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The culture is a lot of fun. A lot depends on your manager what type of experience you have. Very good benefits.

    Cons

    No a whole lot of job growth right now. Opportunity is slim. Must be willing to move in most cases.

    Advice to ManagementAdvice

    Money is what drives your sales people. Pay your sales people.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    never again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    built great bonds until new management came along

    Cons

    management was horrendous, lack of backbone due to pressure from above.

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  5.  

    Very good....while it lasted!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Tax Analyst II  in  Overland Park, KS
    Former Employee - Tax Analyst II in Overland Park, KS

    Pros

    I was fortunate to work with a great and caring group of individuals. They were there to teach and support you at every turn. I still feel that Sprint is a good company, even with the recent turnover. Sprint is, and have been very good for Kansas City. The flex schedule they have was great, allowing for time off to take care of personal business.

    Cons

    Unsure of how long you will be working with the layoff history of the company. Compensation was lower than public accounting firms and there was very little room for growth with the company which resulted in the loss of some very key individuals.

    Advice to ManagementAdvice

    Offer employees more compensation in order to keep them around longer. Look for better ways, and offer other positions to retain employees, rather than laying them off. With 13+ years, and being a few years from retirement, I would have taken a different job with Sprint if one was offered!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6.  

    Potential to be a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pros:
    - Nice benefits
    - Pay is fair, but do not expect funds for continual raises
    - Work-life balance
    - Technology environment

    Cons

    Cons:
    - Growth potential extremely limited outside of HQ, with vision at top in flux due to turnover.
    - Weak direction, execution, and talent management at middle management level
    - Limited support and recognition of talent with very limited training sponsorship
    - Infested with people who routinely just can't hold a conversation about anything except the way they've always done things.
    - Champagne taste on a beer budget

    Advice to ManagementAdvice

    Consider closer evaluation cycles of middle management or under performing employees, instead of just waiting for lay-offs when it is too late. Complacency is a workplace killer. There should be more discipline of under performing employees keeping seats warm and more opportunity and recognition for dedicated employees with talent to drive change, instead of just avoiding the "paper work", conflict, or protecting FTE turf. Too many middleman PM types just communicating a message or filtering and not enough talented doers who can do more with less solving difficult and challenging problems. For example, bring in, retain, reward talented and educated employees, such as MBAs/MS, who can outperform a whole team of 12 or 15 who have meetings for the sake of meetings to fill their outlook calendars to provide the appearance of work or busy for the past 10-15 years without contributing true value.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Needs new leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vendor Manager  in  Overland Park, KS
    Current Employee - Vendor Manager in Overland Park, KS

    Pros

    Great benefits, campus working conditions, work-life balance

    Cons

    Lack of leadership and developmental opportunities
    Too many people, not enough work

    Advice to ManagementAdvice

    LEAD!

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    Great benefits, Laid back Work Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Consultant
    Former Employee - Technical Consultant

    Pros

    Pretty good benefits, plenty of time off. Majority of employees were fun to hang out with. Laid Back culture.

    Cons

    Because of most employee's relaxed nature, work wasn't as professional as I would like it. Many employee's were not trained in how to properly deal with customers. Many Managers were not trained in how to deal with employees.

    Advice to ManagementAdvice

    Have management have management background. Hire more enthusiastic people-persons. Too many managers were afraid of human interaction.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Loved my job for many years, but the last few have been difficult

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - National Account Manager
    Former Employee - National Account Manager

    Pros

    Great benefits, a decent work-life balance, excellent compensation package overall for most of the time I was working in business sales.
    Sales support was plentiful and professional.

    Cons

    Constant Network issues and processes driving business, versus meeting the needs of business clients. Merger rumors erode sales progress, and lack of marketing to big business means that sales are expected to overcome the lack of client awareness.

    Advice to ManagementAdvice

    Return to the root of Sprint's purpose, as the alternative to big telecom rivals. Focus on service and delivery of differentiated solutions and be the leader for that, as opposed to trying to be like everyone else.
    New products and services will win customers, create a culture that embraces uniqueness and originality.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Great benefits, poor upper management, poor network causing issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  New York, NY
    Current Employee - Manager in New York, NY

    Pros

    - health benefits
    - free phone
    - education assistance
    - 401k
    - love the immediate people I work with
    - paid time off, holidays, sick time

    Cons

    - Poor upper management
    - focuses change every week
    - poor cross channel communication
    - management do not understand the difficulties of dealing with customer facing complaints
    - management don't care about work life balance

    Advice to ManagementAdvice

    Network improvements are a must. Make up your mind with changes and stick with it. I understand the "please excuse the dust" excuse but I've been with the company for over ten years. Even I'm tired of the excuses, imagine the customers. Honestly, stop wasting money on endorsements and silly commercials on a network of the future and utilize it to ACTUALLY improve the network. You know how Sprint is quick to respond to customers issues on social media? Why are they not quick to respond to employee suggestions?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Good work/life balance. A technically savvy workplace with good mentors and training

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Technical solutions for Global customers

    Cons

    Company sponsored training could be improved

    Advice to ManagementAdvice

    Enhance employee development with targeted training & Industry certifications.

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