Sprint Reviews

Updated September 18, 2014
Updated September 18, 2014
2,152 Reviews
3.2
2,152 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Marcelo Claure
37 Ratings

Review Highlights

Pros
  • You get free phone service and family gets phone discount perks also (in 154 reviews)

  • Work life balance is good depending on which area of the business you are working in (in 121 reviews)


Cons
  • Be prepared to be extremely fake to upper management if you want to get promoted (in 81 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Sprint - A great place to work for me

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project/Program Manager III  in  Denver, CO
    Current Employee - Project/Program Manager III in Denver, CO

    I have been working at Sprint full-time for more than 10 years

    Pros

    Most managers respect work life balance. Benefits overall are good. Pay reasonable. Working remote is accepted practice. Culture allows you to work your job and not be micro managed.

    Cons

    Sprint is still trying to get back on its feet and in a growth mode. Network issues have not been fully resolved but is making steady progress.

    Advice to ManagementAdvice

    Continue reductions in force are hugely demoralizing. Look at other cost reduction impacts before sending large numbers of employees out the door.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    I've been with Sprint for over 7 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Key Holder  in  Lynnwood, WA
    Current Employee - Key Holder in Lynnwood, WA

    I have been working at Sprint full-time for more than 8 years

    Pros

    As long as you are producing and doing what needs to be done you can easily move up in the company. The work environment and culture of the company really is about putting the customer first and giving the employees tools to make both parties satisfied. Right now the company is positioning itself to actually be the strongest wireless competitor.

    Cons

    I do feel as though the pay could be better or at least have more opportunities to make more money

    Advice to ManagementAdvice

    Help provide ideas to show employees how to make moremoney. Thoughts of outside the box.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    fast paced, retail environment that promotes working together

    Former Employee - Technical Consultant  in  Ann Arbor, MI
    Former Employee - Technical Consultant in Ann Arbor, MI

    I worked at Sprint full-time for less than a year

    Pros

    great benefits, free cell service. flexible schedules and open communication. i had an awesome manager and lead

    Cons

    rude customer interactions, compensation not the best, can be understaffed at times

    Advice to ManagementAdvice

    continue being open to feedback and making the best decisions for your store and company as a whole

    Recommends
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  5.  

    Senior Manager, Product/Pricing

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Manager  in  Overland Park, KS
    Current Employee - Senior Manager in Overland Park, KS

    I have been working at Sprint full-time for more than 10 years

    Pros

    Pay is fair, work is fulfilling

    Cons

    Decisions are made too slowly

    Recommends
    No opinion of CEO
  6.  

    Good place to learn, pay scale is pathetic, work culture is a bit laid back and thus requires patience.

    Current Employee - Telecom Design Engineer II  in  Reston, VA
    Current Employee - Telecom Design Engineer II in Reston, VA

    I have been working at Sprint full-time for more than a year

    Pros

    Explore new things, learn new things

    Cons

    pay is poor, work culture is laid back. Lack of engineering staff.

  7.  

    Used to be btter much worse now

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Account Services Specialist  in  Rancho Cordova, CA
    Former Employee - Customer Care Account Services Specialist in Rancho Cordova, CA

    I worked at Sprint full-time for more than 8 years

    Pros

    Salary was good relative to area , benfits have dwindled over the years, free cell phone service ,

    Cons

    Inconsistant management , poor network for many years have chased away and continue to chase away customers .making retention of customers harder. Very poor attendance policies.

    Advice to ManagementAdvice

    Dont forget its a collective effort and to not discount loyalty

    Recommends
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Greta place to work if your manager is secure in his/her management style.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Project/Program Manager  in  Overland Park, KS
    Current Employee - Technical Project/Program Manager in Overland Park, KS

    I have been working at Sprint full-time for more than 10 years

    Pros

    Good benefits, better than average pay for Kansas City market, work from home if your manager isn't insecure. The Overland Park campus is a wonderful work environment: covered parking, medical clinic, fitness center, restaurants, C-Store/pharmacy.

    Cons

    Layoffs! If you don't get laid off you get to do the work of two people! That also kinda kills the advancement opportunities.

    Advice to ManagementAdvice

    Get a decent marketing program going! Hamsters? WTF? We're not in the telecommunications business. We're a marketing company that markets/sells telecommunications!

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Every year it got worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - LRCC  in  Detroit, MI
    Former Employee - LRCC in Detroit, MI

    I worked at Sprint full-time for more than 5 years

    Pros

    If you are into high pressure selling you can make money. Great benefits, free phone service. There are always opportunities to win free phones or get a free phone by becoming and "advocate" which is supposed to be a person that learns everything about a new device and teaches it to the team but really you don't have to do anything and you get a free phone

    Cons

    Very high pressure stressful selling environment. Its retail..retail is retail. Service has decreased. more dropped calls and the speed of the internet is embarrassing so it can be a tough sell even with them having the cheapest plans out of the big 3, which is needed because of the lack of quality of the service. Also just about every month the quotas go up or you get paid less for your sales. Every year they restructure the commission structure so that you have to sell more stuff and still make less money

    Advice to ManagementAdvice

    They just do what they have to in order to keep a job really.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Sales Support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Support  in  Bristol, VA
    Former Employee - Sales Support in Bristol, VA

    I worked at Sprint full-time for more than 3 years

    Pros

    Decent pay. Pick your own schedule 2 months at a time

    Cons

    Changes that make the job harder then it has to be

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Technical support representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Las Vegas Town, NM
    Current Employee - Customer Service Representative in Las Vegas Town, NM

    I have been working at Sprint full-time for less than a year

    Pros

    Great ideas for customers Nd growth

    Cons

    Management has no experience. And no assistance w calls

    Recommends
    Positive Outlook
    Approves of CEO

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