Sprint Reviews

Updated October 20, 2014
Updated October 20, 2014
2,260 Reviews
3.2
2,260 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Marcelo Claure
86 Ratings

Review Highlights

Pros
  • PTO Free phone service and not extremely stressful as a technical consultant (in 164 reviews)

  • The best thing about Sprint is the work/life balance that working there provides (in 144 reviews)


Cons
  • Weird drink the Koolaid mentality when the upper management is scheduled to visit (in 90 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges (in 35 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fast paced, constant change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Sprint full-time (more than 10 years)

    Pros

    In all of my years at Sprint, I found that the people were what made Sprint a great place to work. The vast majority of the folks there were eager to do a good job and find a way to make our projects successful. The reporting and tools available were exceptional.

    Cons

    The leadership varies by department. Some leaders are very interested in helping their people grow and succeed while others are old fashioned and expect their teams to figure it out on their own. Some were very flexible with work anywhere arrangements while others expected everyone to be in the office M-F no matter what. Training was a thing of the past with all the cost cutting measures. They did offer tuition reimbursement so you could do this on your own time and get some decent compensation from the company.

    Advice to ManagementAdvice

    Be aware of what is actually going on down in the ranks of your department. Don't believe what your directors are saying but reach down to the manager level and below. Everyone is afraid to share the truth about deliverables so they just say what they think you want to hear.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Abilene, TX
    Current Employee - Retail Sales Consultant in Abilene, TX

    I have been working at Sprint (more than an year)

    Pros

    Pay is really good and nice

    Cons

    None except I want longer breaks

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Retention Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Specialist in Fort Worth, TX
    Former Employee - Retention Specialist in Fort Worth, TX

    I worked at Sprint full-time (more than an year)

    Pros

    It had evening hours and flexible schedules

    Cons

    You were hooked up to a system that wouldn't allow you any time in between calls

    Advice to ManagementAdvice

    Have IT add a 5 second pause at least in case someone needs to step away from their area

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst IV in Overland Park, KS
    Current Employee - Systems Analyst IV in Overland Park, KS

    I have been working at Sprint full-time (more than 8 years)

    Pros

    Great work Life balance, nice friendly culture in the team

    Cons

    Company needs to do better in the market to retain talent.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Consultant in Saint Louis, MO
    Current Employee - Retail Sales Consultant in Saint Louis, MO

    I have been working at Sprint full-time (more than an year)

    Pros

    Not as harsh as other carriers, while hitting your numbers is very important they are still reasonable.
    good work/life balance
    good pay

    Cons

    I wish there was more lower level employee involvement after all we are the ones dealing with customers day to day so we have the best suggestions so things run smoother.

    Advice to ManagementAdvice

    Get more people engaged

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Sprint, its a new day . . . finally!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in New York, NY
    Current Employee - Sales in New York, NY

    I have been working at Sprint full-time (more than 10 years)

    Pros

    The people are great. There are plenty of good opportunities to move up. Softbank ownership seems to finally be driving change. It took a year but most employees are glad to finally see changes. Compensation and benefits are decent and there is a lot of interest taken by management to ensure competitive pay. Bi-annual employee surveys are taken seriously. Overall, Sprint is a very good company to work for and getting better by the day.

    Cons

    Still to much analysis paralysis coming out of headquarter. Does seem our new CEO and ownership are making changes. Hopefully continued improvements will occur here. Work force always under the cloud of fear from workforce reduction.

    Advice to ManagementAdvice

    Continue to listen and communicate. Recent shift to drive needed change quickly is working. Employee morale is much improved and customer satisfaction continues to rise. Just don't slip back to the old ways and we will be good.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Not a bad place in all

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sprint full-time

    Pros

    Great Co-workers and nice city to work and have some fun

    Cons

    No clear direction and not too good benefits

    Recommends
    No opinion of CEO
  9.  

    Great Place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Tampa, FL
    Current Employee - Sales Associate in Tampa, FL

    I have been working at Sprint full-time (more than 8 years)

    Pros

    Great place to work, however, location is key. You need to work in a service center if you are looking to move up in to management. Sales goals are reasonable and attainable as a sales person you are looking at $9.50 to 10.00 an hour, but can make 2000 in commission a month. A lead position you can make up to 14.00 an hour.

    Cons

    Working retail hours is hard on family life, if you are at the wrong location it is very difficult to get in to the right one. There is limited room to grow unless you are willing to relocate, then there are endless opportunities. This is a great company for a college grad, single and looking to advance.

    Advice to ManagementAdvice

    With all the changes in the company it is difficult to understand the direction, too many big wigs covering their buts implementing plan of actions to appear they are doing something, when in reality all they are doing is congesting the sales process. Area Directors and District Managers should be the only people dictating what occurs in a store as they are the highest level of management that actually know what is going on.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Finance Manager in Overland Park, KS
    Current Employee - Finance Manager in Overland Park, KS

    I have been working at Sprint full-time (more than 10 years)

    Pros

    Great leadership, perks, benefits and training programs.

    Cons

    Size of company makes it challenging to get things done efficiently.

    Advice to ManagementAdvice

    Look for opportunities to expedite processes and eliminate the forms and paper pushing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  11.  

    Continuous reorganization and threat of layoffs cause distress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager, Project/Program Management in Overland Park, KS
    Former Employee - Manager, Project/Program Management in Overland Park, KS

    I worked at Sprint full-time (more than 10 years)

    Pros

    Fair salary and benefits, commitment to high integrity, and access to excellent training

    Cons

    Once considered a great place to work with everyone pulling together to launch Sprint PCS wireless service in 1996, Sprint was a fun place where everyone worked hard and innovation was a way of life. For the past 8 years there have been layoffs nearly every year and reorganizations are not given a chance to work before a new reorganization takes place with more layoffs.

    Advice to ManagementAdvice

    Give the new organization structure a chance to work and reward risk-taking with a purpose. Communicate the results of the employee surveys that are conducted every quarter.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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