Sprint

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Sprint Reviews

Updated August 20, 2014
Updated August 20, 2014
2,117 Reviews

3.2
2,117 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Marcelo Claure
10 Ratings

Review Highlights

Pros
  • You get free phone service and family gets phone discount perks also (in 154 reviews)

  • Work life balance is good depending on which area of the business you are working in (in 121 reviews)


Cons
  • Be prepared to be extremely fake to upper management if you want to get promoted (in 81 reviews)

  • Multiple years of staff reductions continues to drive work/life balance challenges (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Potential to be a great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Pros:
    - Nice benefits
    - Pay is fair, but do not expect funds for continual raises
    - Work-life balance
    - Technology environment

    Cons

    Cons:
    - Growth potential extremely limited outside of HQ, with vision at top in flux due to turnover.
    - Weak direction, execution, and talent management at middle management level
    - Limited support and recognition of talent with very limited training sponsorship
    - Infested with people who routinely just can't hold a conversation about anything except the way they've always done things.
    - Champagne taste on a beer budget

    Advice to ManagementAdvice

    Consider closer evaluation cycles of middle management or under performing employees, instead of just waiting for lay-offs when it is too late. Complacency is a workplace killer. There should be more discipline of under performing employees keeping seats warm and more opportunity and recognition for dedicated employees with talent to drive change, instead of just avoiding the "paper work", conflict, or protecting FTE turf. Too many middleman PM types just communicating a message or filtering and not enough talented doers who can do more with less solving difficult and challenging problems. For example, bring in, retain, reward talented and educated employees, such as MBAs/MS, who can outperform a whole team of 12 or 15 who have meetings for the sake of meetings to fill their outlook calendars to provide the appearance of work or busy for the past 10-15 years without contributing true value.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Needs new leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vendor Manager  in  Overland Park, KS
    Current Employee - Vendor Manager in Overland Park, KS

    Pros

    Great benefits, campus working conditions, work-life balance

    Cons

    Lack of leadership and developmental opportunities
    Too many people, not enough work

    Advice to ManagementAdvice

    LEAD!

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    Great benefits, Laid back Work Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technical Consultant
    Former Employee - Technical Consultant

    Pros

    Pretty good benefits, plenty of time off. Majority of employees were fun to hang out with. Laid Back culture.

    Cons

    Because of most employee's relaxed nature, work wasn't as professional as I would like it. Many employee's were not trained in how to properly deal with customers. Many Managers were not trained in how to deal with employees.

    Advice to ManagementAdvice

    Have management have management background. Hire more enthusiastic people-persons. Too many managers were afraid of human interaction.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great benefits, poor upper management, poor network causing issues

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager  in  New York, NY
    Current Employee - Manager in New York, NY

    Pros

    - health benefits
    - free phone
    - education assistance
    - 401k
    - love the immediate people I work with
    - paid time off, holidays, sick time

    Cons

    - Poor upper management
    - focuses change every week
    - poor cross channel communication
    - management do not understand the difficulties of dealing with customer facing complaints
    - management don't care about work life balance

    Advice to ManagementAdvice

    Network improvements are a must. Make up your mind with changes and stick with it. I understand the "please excuse the dust" excuse but I've been with the company for over ten years. Even I'm tired of the excuses, imagine the customers. Honestly, stop wasting money on endorsements and silly commercials on a network of the future and utilize it to ACTUALLY improve the network. You know how Sprint is quick to respond to customers issues on social media? Why are they not quick to respond to employee suggestions?

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6.  

    Good work/life balance. A technically savvy workplace with good mentors and training

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Technical solutions for Global customers

    Cons

    Company sponsored training could be improved

    Advice to ManagementAdvice

    Enhance employee development with targeted training & Industry certifications.

  7.  

    Sprint

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Customer Service and Technical  in  Atlanta, GA
    Current Employee - Business Customer Service and Technical in Atlanta, GA

    Pros

    There are many different departments in the company. Depending on your personal work ethic and schedule needs, there is a department for everyone.

    Cons

    Not a lot of room for growth unless you do not mind staying in same position for 5 or more years or being an expert brown noser. WHo more than what you know will help you to get ahead. I had a lady in my training class that bypassed the year in a position before moving up go to a supervisor role a few months out of training. Raises are few and far between. Over worked at the moment.

    Advice to ManagementAdvice

    Shake up the management so that there is less favoritism on the job. Too many employees comfortable getting away with breaking policies under current management.

    Doesn't Recommend
    Neutral Outlook
  8.  

    The worst of both worlds.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retails Sales Representative
    Current Employee - Retails Sales Representative

    Pros

    Relatively easy to secure employment
    If sales goals are achieved, there is potential for advancement

    Cons

    Unrealistic goals for sub-par compensation. I have worked at several other wireless companies, specifically Cricket and Verizon. At Cricket, compensation was low but so was the pressure in terms of sales goals. On the other hand, Verizon has very high expectations of it's sales reps but compensates accordingly to justify the pressure. At Sprint, the pressure to perform and reach sales goals is comparable to Verizon while the compensation is comparable to that of Cricket. Not to mention, depending on location, goals can be unrealistic when considering traffic flow of that location. If you're seeking employment in the wireless industry and compensation is important, Sprint is not one of the better options.

    Advice to ManagementAdvice

    Fairly compensate what is one of the most important departments in the organization. A sales rep that produces the same volume of business for Verizon is compensated significantly higher than a sales rep producing the same volume of business for Sprint. No wonder Sprint has a 60%+ turnover rate for retail sales reps.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    Sprint was a bitter sweet experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Fort Worth, TX
    Former Employee - Customer Service Representative in Fort Worth, TX

    Pros

    great people to work with they were like my second family. The base pay was not what i was looking for but the bonuses made up for that.

    Cons

    The schedules was sometimes not that great. base pay was not that great for what all they had us to do. i hated shift bids every 6 months.

    Advice to ManagementAdvice

    Take into considerations of what your employees want. A happy employee is a productive employee.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    You're laid off....Merry Christmas!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Risk Prevention Analyst  in  New York, NY
    Former Employee - Risk Prevention Analyst in New York, NY

    Pros

    Prior to the merger with Sprint, I was hired by Nextel in 2005. Nextel was awesome! Great bosses, coworkers, subordinates, etc. What a great year with that company.....then the merger came. See cons below.....

    Cons

    Upon the merger with Sprint we were all led to the slaughter like sheep. It's the merger of equals? Really? Fellow Nextel peer goodbye emails were almost daily. It was an "us" against "them" attitude. As a RPA with Sprint, I traveled the greater NY/NJ area completing operational audits and did a superb job. Then one day after unloading my laptop and getting setup to do an audit after driving 2 hours to Connecticut, I received a phone call from my boss in Chicago. Seems like my $60K salary interfered with Dan Hesse's $11.3 million dollar salary so I had to be let go.....all 3 weeks before Christmas.

    Advice to ManagementAdvice

    Your decision to lay me off led to a wonderful career change that put me in a M-F, 9-5 job in sunny Florida. I have a boat, 2 jet skis, live on a lake and party like a rock star.........you should lay people off more often. :-)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    It’s ok for gaining experience but there aren’t any career paths available so recommend leaving after 2-3 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Decent benefits and perks and they offer decent training for those interested. Good place for someone just starting out that needs to get their feet wet and make a decent living.

    Cons

    Multiple cultures and lacks focus and direction. Constant shadow of when next workforce reduction is coming due to on-going poor profitability.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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