Square Reviews

Updated April 12, 2015
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4.4
124 Reviews
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Square Founder & CEO Jack Dorsey
Jack Dorsey
109 Ratings

Pros
  • Work-Life balance is perfect, mainly because I don't dread coming to work (in 8 reviews)

  • Square's a great place to get your career started as a software engineer (in 7 reviews)

Cons
  • The company is growing very quickly, so it's becoming more challenging to maintain complete transparency (in 8 reviews)

  • There are some growing pains with a company growing so big so fast (in 9 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Helpful (3)

    I've been at Square for more than three years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Square full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Square has been a great place to work for the past few years. It's provided me the opportunity to grow in my career and learn new skills, while simultaneously witnessing a rapidly growing company adjust on the fly to new challenges.

    Working at a company that grows and changes so rapidly has been one of the best ways to learn quickly. The amount of experiences that I feel like I've faced in the few years I've been here seems much higher than my peers at slower moving companies. I think this can only benefit me.

    There are a lot of great people here to work with and learn from. I have real friends here, not just co-workers.

    Leadership has become much stronger on account of some key hires.

    Cons

    Growing pains come with the territory when you move quickly in an industry that is constantly changing. We are going up against behemoths that have deeper pockets and more resources than us. In my opinion, that makes it a bit more fun, but it does make for some thrash as the priorities evolve and shift with the changes in the environment.

    Advice to Management

    Maintain transparency.

  2. I work on the business team as a business associate.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Associate in San Francisco, CA
    Current Employee - Business Associate in San Francisco, CA

    I have been working at Square full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Changing the world, empowering small business owners and individuals globally, great team and culture

    Cons

    Compensation a bit lower than what you would earn at a comparable company

    Advice to Management

    Need to re-visit compensation (both cash and equity) across the board.

  3. Creative, open, fair, exciting, inspiring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - California in San Francisco, CA
    Current Employee - California in San Francisco, CA

    I have been working at Square

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Surrounded by really sharp, design-oriented people. Everybody is open to learn, everybody wants to help the little guys. It's an inspiring place to be.

    Cons

    Sometimes decisions and priorities change, but it's all a part of the process.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. prefer to not say

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Square

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    You get to work on products and services that impact the most passionate business owners in the world. You can leave your fingerprints on commerce and help an important sector of the global economy flourish.

    Cons

    The company changes focus too often, slowing work through reorgs and leadership shifts.

    Communication is controlled. You can get a slap on the wrist for speaking your mind, which is counter to said values of transparency.

    The company touts that it is supportive of women, however, the male to female ratio is abhorrent.

  6. Best company I've ever worked for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in San Francisco, CA
    Current Employee - Operations in San Francisco, CA

    I have been working at Square full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The team is amazing and I love that I get to learn from people across the organization

    Cons

    Personal growth is up to you to figure out, which can be stressful.

  7. Helpful (7)

    Train wreck in progress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer
    Former Employee - Software Engineer

    I worked at Square full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    - Great perks, food and environment in the SF office.
    - Company likes to contribute to open source.
    - Engineering org is strong (but other orgs are much less strong by comparison).
    - Products you care about, helping sellers grow.

    Cons

    - Intensely political environment.
    - Constant re-orgs and management changes, like every month, to the point of being an internal joke.
    - Scandal central. Every high level manager sleeping with every other high level manager's girlfriend.
    - Company is run by high functioning alcoholics. You will be expected to DRINK.
    - Company has wasted hundreds of man years of effort (see Square Wallet, Pay by Name, Square Order, etc.) and now lacks direction.
    - Payments space is a race to the bottom, competition from PayPal, Amazon etc. is fierce.
    - Sky-high valuation is not justified by company's fundamentals.
    - Tech stack is disliked by many engineers and is burdened by years of tech debt mostly accumulated during the Starbucks launch.
    - High attrition, especially in the remote offices, and very especially in New York (>30%/yr).

    p.s. most of the glowing reviews here were written by HR

    Advice to Management

    The company needs a sensible, sane and realistic plan, implemented by a stable, high functioning management team.

  8. Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Square full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Lovely benefits and room to grow in the company. The work life balance is on point and it's great knowing if life happens, someone's always there to cover for me.

    Cons

    Too much good food and snacks. I've gained weight since being hired here!

    Advice to Management

    thanks for the solid effort. You are all doing a great job. The producers are awesome and they take care of everything. Just so I could focus on the task at hand.

  9. Helpful (5)

    Grew too big and has rewarded mediocrity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Square full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - still a fairly transparent company despite the aggressive growth
    - many small, disruptive products that are performing phenomenally, i.e. Capital
    - great food, benefits, etc.

    Cons

    - grew way too fast, making tangential acquisitions and not making substantial progress on our core product
    - still unable to shake the perception that we do more than the "little plastic credit card reader"
    - feels like working at a slow incumbent, with smaller and more agile competitors carving off pieces of our business they can focus completely on and do better
    - overinflated valuation ($6B+) that renders stock options of very questionable worth
    - frivolous spending on ridiculously fancy office space build-outs, expensive food, etc.; not what you want to see as an owner of the company
    - morale crushed every time a product is spun down, most recently Wallet and Order; not sustainable, and makes everyone question what executive guidance led us down these expensive forays in the first place

    Advice to Management

    My goodness, we need to focus on taking care of the people who are here today, before more of our best colleagues leave.

  10. A great learning experience!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Square full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    -You're surrounded by some of the most intelligent people you've ever worked with
    -There are many valuable skills you'll learn from being in this environment
    -Fast-paced, ever changing
    -Working for economic equality and supporting small/medium businesses which is a great vision to stand behind

    Cons

    -Depending on what team you're working on--not as many opportunities for growth compared to a few months ago
    -Less transparency over time
    -Dealing with some growing pains
    -Shift in culture accounts for a shift in overall attitude/work environment

    Advice to Management

    Consider individual growth based on merit and not just seniority.

  11. Uncomfortable Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business in San Francisco, CA
    Current Employee - Business in San Francisco, CA

    I have been working at Square

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Very nice office space, great in office perks.

    Cons

    Works employees too hard, poor leadership/team lead selection seems quite arbitrary. Lack of diversity, focuses on hiring junior talent and compensating below market value.

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