SquareTrade
3.8 of 5 34 reviews
www.squaretrade.com San Francisco, CA 150 to 499 Employees

SquareTrade Reviews

Updated Apr 10, 2014
All Employees Current Employees Only

3.8 34 reviews

                             

86% Approve of the CEO

(no image)

Steven Abernethy

(28 ratings)

73% of employees recommend this company to a friend
34 Employee Reviews
Relevance Date Rating
in
  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

1 person found this helpful  

Going places...

Anonymous Employee (Current Employee)
San Francisco, CA

I have been working at SquareTrade full-time

ProsGreat culture and environment, smart and hard working co-workers, lots of opportunities for advancement at all levels for talented people. Good business model that is very successful.

Conshard work sometimes gets under-recognized
changing priorities can lead to chaos

Advice to Senior Managementget better about sharing the overall strategy with the team

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

3 people found this helpful  

Amazing People and Core Values

Anonymous Employee (Current Employee)
San Francisco, CA

I have been working at SquareTrade for less than a year

ProsYou get to shape your own successes and see the impact and results directly
You get to watch a company transition to scale
The people you work with on a daily basis are very humble and talented
cool perks (like subsidized gym membership at ClubOne next door and paid Volunteer days)
Fun company-wide social events

ConsAggressive accountability = Aggressive workload/goals

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

3 people found this helpful  

Not Perfect....But I LOVE SquareTrade!

Anonymous Employee (Current Employee)
San Francisco, CA

I have been working at SquareTrade full-time for more than a year

ProsAwesome people. They are passionate and delightful.
Great team of leaders. They are approachable and thoughtful.
Great sense of a community. From ping pong to Friday Happy Hour to company lunches.
Financial success. Great working at a growing company.

ConsFor my specific position, opportunities might be somewhat limited. People do get promoted or transferred to other department. I am hopeful.
I have 3 managers in 18 months. Harder to build strong relationships due to rotation.

Advice to Senior ManagementContinue to build our brand

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

3 people found this helpful  

Lots of sweat and Lots of laughs

Anonymous Employee (Current Employee)
San Francisco, CA

I have been working at SquareTrade full-time for less than a year

ProsAll-star (and nice) coworkers, challenging problems to sink your teeth into, and the reward of being able to provide amazing services to people.
Collaborative culture - we learn and sweat together. We recognize failure and learn from it.
On my teams people have a great sense of humor.
Having a manager who believes in you defining the vision, execution, and testing for a project.
Open and very candid company culture.

ConsAs the company gets bigger the management is becoming more top-down, resulting in some products or teams not getting enough internal traction to make impact.
Priorities are constantly changing, so it's important to remain flexible.

Advice to Senior ManagementAllow more space for individual ideas to flourish

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

3 people found this helpful  

Best Experience!

Anonymous Employee (Current Employee)
San Francisco, CA

I have been working at SquareTrade full-time for more than a year

ProsEveryone here has a chance to make a BIG difference and own the success of the company.
You can see the commitment to building a truly great company in the little details, such as organizing ongoing “Lunch and Learn” sessions to help everyone gain a deeper understanding of our business, and the CEO invites people to lunch and chat from time to time.
We have an amazing product that literally "Wows" customers everyday, that would explain why we have 225k+ fans on Facebook esp for a warranty company
Smart and passionate people. Not sure how they do this, but there isn't a rude or super cocky person that works at Squaretrade. They don't get hired and if they find their way in, they won't survive.

ConsStarted moving more towards the corporate world. Some teams have too many processes - things should move faster at our size. Engineering and QA are not fully aligned sometimes.

Advice to Senior ManagementFight bureaucracy wherever you can. Limit meetings and time spent working on internal processes.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Marketing leadership was awful

Anonymous Employee (Former Employee)

I worked at SquareTrade full-time for more than a year

ProsGreat location, great views from the office, some nice colleagues.

ConsThey are cheapskates, watching every penny and trying to squeeze every last hour out of their employees. You get what you pay for.

Also, marketing leadership didn't know much about marketing.

Advice to Senior ManagementCEO is decent, all other top management is difficult to work with and in some cases disrespectful to employees, particularly women.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

All the good reviews are SOOO FAKE!

Claims Agent (Former Employee)
San Francisco, CA

I worked at SquareTrade full-time for more than a year

ProsCheez-its, coca cola, shuffle board, mandarins

ConsWork-life balance does not exist at this company.
They promote people who are not capable of doing their job correctly
There is absolutely no room for growth, regardless of them advertising that.
Customer service is NOT their first priority just an FYI
They are penny pinchers to the MAX
They change policies like crazy, which equals angry customers
Flexible schedule? I think not...
The culture at this place has been flushed down the toilet & the toilet overflowed from so much sh*t

Advice to Senior ManagementHire people who know how to do their job effectively and have good personalities

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

1 person found this helpful  

Very smart people, aggressive hours

Anonymous Employee (Former Employee)
San Francisco, CA

I worked at SquareTrade full-time

ProsFriendly people, smart people, lots of free food, pretty often team-building events

ConsSome departments allow for much more growth than others, remote managers make for interesting/lax hours, "get it done" mentality

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

 

A company that truly cares about the customer experience

Anonymous Employee (Current Employee)

I have been working at SquareTrade

ProsSquareTrade is one of the few companies that truly puts the customer first. They will go above and beyond to create a great customer experience. SquareTrade understands/utilizes all avenues of Social Media well.

ConsDefinitely growing pains of going from a small company to a medium sized company. They need to determine how to make growth fit with values/needs of the associate.

Advice to Senior ManagementContinue to keep the customer first, but do not forget about the associates who make the company run.

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

4 people found this helpful  

minor growing pains, but still a great place to work

Customer Service (Current Employee)
San Francisco, CA

I have been working at SquareTrade full-time for more than a year

ProsAside from the food/event/office perks (typical startup), there is a big focus on making sure employees have opportunities for growth here. Even coming from customer service. I think it says a lot about the importance of culture and employee retention that management makes sure to open up positions internally, like in marketing and biz dev. I feel like I'm important and valued.

ConsWe've grown quickly, so some of the rules have changed. It's hard to go from being 100 people to 300 in a couple of years, so of course the culture has changed a little bit.

Advice to Senior ManagementKeep the opportunities coming! It's so encouraging and important to see (and have the opportunity) for promotions. I feel like my performance impacts my experience and potential here...keep encouraging that mentality!!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for SquareTrade? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at SquareTrade reviews and ratings — including employee satisfaction and approval rating for SquareTrade CEO Steven Abernethy. All 34 reviews posted anonymously by SquareTrade employees.