Squarespace Reviews

Updated August 30, 2015
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3.8
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Anthony Casalena
24 Ratings

33 Employee Reviews

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  1. Tech Support

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in New York, NY
    Former Employee - Tech Support in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Squarespace (More than a year)

    Pros

    I worked telecommute from home. Great company. Felt small and like a family.

    Cons

    They are now a huge company and require you to work in NYC. They offered me a position there but I declined because I did not want to move to NYC.


  2. Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Advisor in New York, NY
    Current Employee - Customer Care Advisor in New York, NY
    Positive Outlook
    No opinion of CEO

    I have been working at Squarespace full-time (More than a year)

    Pros

    Amazing benefits and perks. Ability to work from home. Unlimited PTO.

    Cons

    Open work enviornment means a lot of distractions. Its almost like people don't have respect for one another. Weekly meetings that aren't even worth having. Most of the topics brought up in meetings could have been addressed in an email. Managers promote transparency, but the lack of communication is ridiculous. 1:1's with supervisors and other team meetings are pointless most of the time, Id rather be doing something more constructive.

    Advice to Management

    Improve your level of communication. Don't drop things on your subordinates last minute. How can you promote transparency when there is almost no communication?


  3. Helpful (3)

    Unprofessional leads, no growth, inmature attitude

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Advisor in New York, NY
    Former Employee - Customer Care Advisor in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Squarespace full-time (More than a year)

    Pros

    - good benefits, 401K, free lunch, snacks and gifts - chilled environment (too relaxed, so this can also be a con) - good training - If you're a recent college grad or just need a job to pay the bills, this is a good place to be. - you don't need much intelligence, skills or experience to perform "well" - feedback is handled pretty easy: "everything and you are doing awesome" (can also be considered as an annoying con) - you don't work much over time and if you do you get paid better

    Cons

    - absolutely no growth for smart, creative and dedicated people - promotions are handled by and with sympathy, favoritism and just by having a cheerleader attitude (remember to repeat frequently that all is f*** awesome) - schedule is annoying and doesn't provide a good life-work balance (you are demanded to work weekends, early or late hours, your needs are not being taken into consideration) - team leads are inefficient and lack of people leading expereince, skills and don't know how to provide useful feedback. - all kind of feedback is handled by filling in annoying surveys - customer care department is like the third world country of the company: the ugliest office, the dirtiest facilities (fridge can be considered a zoo for fungus and microorganisms and the restrooms are shabby, leaking, etc.), the snacks are ok but compared to the other offices in CS are the cheapest and not well stocked) - atmosphere is cold and borderline unfriendly (people don't consider greeting as common sense), with a lot of fake behavior to pretend that all is just oh so awesome - the biannual review is not even based on your performance, rather than you just get per default a raise after 6 months - it's still nice but if you work hard it's a joke (so just don't work more than you have to, which can be a pro) - high turnover - annoying meetings where it's more cheerleading than productive information

    Advice to Management

    Treat all your departments equally, promote people that have the skills and experience to lead people, punish nepotism and buddyship-promotions. Learn from feedback rather than from turnover. Stop pretending that everything is awesome but then start saying all the time that there is this and that to be changed.


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  5. Helpful (3)

    fammunity is a lie - no loyalty, no security

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Advisor
    Former Employee - Customer Care Advisor
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Squarespace full-time (More than a year)

    Pros

    working from home before that was phased out - some of the most talented, amazing people you will ever meet

    Cons

    restructured customer care and became a revolving door - pushing dedicated talent out like they are nothing. some customer care cared about the people they were writing to but mgmt prioritized numbers and metrics over quality and satisfaction - an email could go 20 rounds with quick incorrect responses annoying a customer to fury and if someone takes longer to answer it the right way and soothe that person they are admonished for slow pace. also we were allowed to speak a certain way and received feedback on anything that was not said in the company "voice." very stressful to feel constantly critiqued and ridden on top of trying to do what's best for your customer because doing just that is not good enough. the hours also became super unpredictable and miserable by the time I left. and favoritism.

    Advice to Management

    quit preaching fammunity when there is no love and no loyalty as you tear amazing people down and push them out the door.


  6. Helpful (2)

    Rampant favoritism

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great benefits and perks here

    Cons

    Favoritism is rampant, have to be a certain way to get promoted


  7. Helpful (2)

    Very Happy Here

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Helpdesk Administrator in New York, NY
    Current Employee - IT Helpdesk Administrator in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great and brilliant people, great benefits and perks, challenging work.

    Cons

    Until they move into their long term headquarters in 2017 the office spaces leave something to be desired.

    Advice to Management

    pay more attention to the younger talent at the bottom of the ladder and create more paths of advancement for them to encourage employee loyalty.


  8. Helpful (4)

    Great experience, lots of changes.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Advisor
    Current Employee - Customer Care Advisor
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Squarespace full-time (More than a year)

    Pros

    Amazing benefits, everyone genuinely loves what they do. Free lunch and regular team outings.

    Cons

    Favoritism is through the roof. They hire for personality, but you have to fit the personality mold to move up in the company.

    Advice to Management

    Keep up the forward motion, but don't leave employees behind.


  9. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead in Portland, OR
    Current Employee - Shift Lead in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    laid back, lots of opportunities to advance

    Cons

    lots of favoritism, lots of change, a bit disorganized


  10. Helpful (1)

    Great Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor in New York, NY
    Current Employee - Advisor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    All the typical perks of a start up / tech company. Young, vibrant and fun environment!

    Cons

    Leadership is still in a growing phase.


  11. Helpful (2)

    Incredible workplace with fun and kind people, and a nurturing environment for growth in the organization

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in New York, NY
    Current Employee - Customer Care Specialist in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Squarespace full-time (More than a year)

    Pros

    - Consistent contact with your manager that actual is able to vouch for your interests - Consistent workload that only gets more challenging in content, not in actual work. Your knowledge increases, you're able to assist customers with more specific requests, and your title increases. - Visible paths to positions with more responsibility. - Full health and dental benefits for full-time employees - Free lunch everyday. - One hour of break for lunch in the middle of your shifts, allows you to sit and chat with coworkers, play some FIFA in the game room, go for a walk, etc. The way the shifts are setup allows for a complete hour break. Do your work for your shift and it is mandatory to stop for an hour. There is no pressure from the org or your coworkers to work during break for any reason, like there may be with other companies. Then you are back on, ready to work again. - Fully stocked kitchen.

    Cons

    - Newer employees come into a rapidly growing organization can feel overwhelmed by the content of the workload and the style of work. It is difficult for some to acclimate to an environment like this. - Office in New York is decentralized and requires walking outside to go to meetings in other offices. There is an inevitable, but sometimes weird split between the departments in different buildings with different amenities. E.G. One office in New York has private stalls, the other has communal bathrooms. Small change stuff.

    Advice to Management

    Continue listening and discussing how the experience of working at Squarespace can be improved for the quickly growing Customer Operations org. The system set in place for learning the platform and assisting customers sets your employees up for success in assisting customers. Management is accessible and open about mistakes made in the past. They have nothing to hide, because they are real people with ambitions to make Squarespace an incredible product inside and outside of the organization.



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