Squirrel Systems
3.1 of 5 7 reviews
www.squirrelsystems.com Burnaby, Canada 50 to 149 Employees

Squirrel Systems Reviews

Updated Jun 18, 2014
Squirrel Systems – Burnaby – “Squirrel Systems staff”

All Employees Current Employees Only

3.1 7 reviews

                             

60% Approve of the CEO

(no image)

Bob Mackett

(5 ratings)

60% of employees recommend this company to a friend
7 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Okay

    Anonymous Employee (Former Employee)

    ProsDoing Tech Support for Squirrel Systems is much more than that. You learn pretty advanced DBA and Network config skills

    ConsNot much flexibilty with regards to Work/Life balance

    Advice to Senior ManagementHigher compensation to improve employee retention. Pension benefits and improve culture. There is a lot of disintegration between teh Solutions Centre, and all other departments. Corporate events are organized for everbody in the company MINUS the solution centre

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    A great company with great people!

    Solution Centre Agent ( Tech Support) (Former Employee)
    Burnaby, BC (Canada)

    Pros-Generous compensation package with little to lose as there is no " quotas" you must meet.
    -Paid sick days ( which is rare for a company of this size!!!)
    - Casual culture
    - Great supervisors who are easy to approach and talk to, both on and off the floor.
    - Pleasant Human Resource Generalist who is friendly, easy to approach, and very dedicated to solving any problems that may arise
    - Great monthly incentives for those who work hard.
    -Big BBQ at every quarter
    - Friendly staff : the people who work here are ambitious, motivated and most importantly fun to be around.

    ConsNo major cons for this company.
    Perhaps they could have a career development plan in place for those who wish to move within the company.

    Advice to Senior ManagementOpenly communicate with staff and obtain constructive feedback to continue to move the company in the right direction. For example, maybe do annonymous surveys, face to face meetings with current employees to get their input on important matters that effect employees on a day to day basis.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review

     

    Fantastic Company

    Anonymous Employee (Current Employee)

    ProsPeople, wage, benefits, ability to advance. They are competitive but you have to work for it.

    ConsAt times, I wish that there was more interdepartmental communication, however, it is quite a bit better now than before.

    Advice to Senior ManagementContinue with the great direction. Peddle to the metal.

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    Support Agent

    Support Agent (Current Employee)
    Burnaby, BC (Canada)

    Prosregular full time hours
    some awesome people to work with
    Good location, near skytrain and on a main transit bus line

    ConsNo communication from management to employees
    there were 3 HR changeovers in the year that I worked there
    Supervisors have their own agenda, and bully employees
    Complaints are ignored

    Advice to Senior ManagementTreat the employees you have well. They are working extremely hard and for that, they get 'not fired'. In the last few months, muttiple employees have been fired for no reason, and nobody is picking up the slack. Get new people in, or hire some back.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    If you value the moments of your life, do NOT work here.

    Marketing/Sales (Former Employee)
    Burnaby, BC (Canada)

    ProsLine-level colleagues were great. Once a week the company got free fruit. Seriously, that is it.

    ConsThis company has no leadership whatsoever. Instead of providing training and leadership, they prefer to micro-manage and "monitor time-sheets". I have never seen anything like this in my twenty plus years of work experience.

    I can't overemphasize nearly enough how much you need to avoid working for this place. Do yourself a favor and never apply.

    Advice to Senior ManagementFocus on leading your team, not worrying about time-sheets. Try instituting some proper training. Treat your colleagues and subordinates like people, not puppets.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    A great family

    Anonymous Employee (Current Employee)

    ProsThe work culture is great. Despite the large size, all teams are very close to each other. In general, everyone goes that extra mile to get to know you and befriend you. When they call it a family, it's actually quite literal. Aside from that, there are some really smart and passionate people leading the company on all levels.

    ConsSquirrel is a true innovator in the hospitality industry; as such, there are always a million things on the go. It's easy to get lost in the amount of things going on.

    Advice to Senior ManagementYou are building a great company.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    Good for getting experience, dead end for long term carrier

    Tech Support (Former Employee)
    Burnaby, BC (Canada)

    ProsHard to get fired once pass probation. If you follow the rules and do your job, then you get job security.
    Working around fun people. Perfect for getting experience in extremely past-paced environment. Steady paycheck without fail. Never got affected by any economic crisis. Pay is guaranteed regardless of work amount.
    It's possible to go from $11 per hr to 18-19 in 1-2 years by passing internal exams.
    Looks amazing on the resume.

    ConsNot enough training. Have to figure out things as you go without proper manuals.
    Always lacking people, as a result few are doing the job of many.
    Dead end job with not being able to exercise much of training\experience.
    Company's policy about support employees - "we can hire more". Despite steady & secure employment, constant feeling of being disposable.
    No incentives whatsoever for working more\harder\showing initiative.
    Although there is a system of getting higher wage with moving through Tiers, most of the time there is no way to do that even if you really want because the person responsible checking\developing exams is doing thousand other things and has no time.
    Individual good performance almost never gets any praise. Numbers oriented management, despite all other areas have to suffer for it like employee satisfaction and customer service.
    Very high turnaround rate.
    Praise from upper management is a joke - has nothing to do with complexity of the task or effort used to resolve it.

    Advice to Senior ManagementRaise starting wage.
    Provide day to day incentives for harder work
    Start thinking overall about making people stay and not use company as a stepping stone

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Squirrel Systems? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Squirrel Systems reviews and ratings — including employee satisfaction and approval rating for Squirrel Systems CEO Bob Mackett. All 7 reviews posted anonymously by Squirrel Systems employees.