Stanley Security Solutions

  www.stanleysecuritysolutions.com
  www.stanleysecuritysolutions.com

Stanley Security Solutions Reviews

Updated December 22, 2014
Updated December 22, 2014
55 Reviews
2.3
55 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Brett Bontrager
22 Ratings

Review Highlights

Pros
  • Great Pay, Great Co-Workers, Good Benefits, and Nice Discounts (in 4 reviews)

  • Good pay, strong brand recognition (in 3 reviews)


Cons
  • Customer service is not an objective for upper management and they do not have a clue as to how to provide it (in 3 reviews)

  • No training, I was expected to just know the ins and outs of the company upon my hire date (in 3 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Used to be grteat

    Former Employee - Territory Account Manager in Jacksonville, FL
    Former Employee - Territory Account Manager in Jacksonville, FL

    I worked at Stanley Security Solutions full-time (more than 5 years)

    Pros

    There really are not to many since they bought Best Access. They have decent benefits, name recognition, and a bigger footprint

    Cons

    Numerous cons, They cannot seem to figure out what they want to be, a security integrator or a manufacture? Seemed like every time they made an acquisition they changed management

  2.  

    SMS Senior Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SMS Senior Analyst in Indianapolis, IN
    Current Employee - SMS Senior Analyst in Indianapolis, IN

    I have been working at Stanley Security Solutions full-time (less than an year)

    Pros

    There are employees on the ground level who know their job well and is respectful. Indianapolis is laid back.

    Cons

    Blame culture, too many cliques at all levels of the organization, there is no training or process for anything. After moving to the area, I found out that this company has a reputation of treating employees bad. No wonder competition is kicking them to the curb. Anyways, I have accepted a great offer at another company.

    Advice to ManagementAdvice

    Culture needs to change. Allow employees to own and care about their jobs rather than command, control and blame. I was at this company for about 6 months.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Monitoring Specialist

    Former Employee - Monitoring Specialist in Santa Ana, CA
    Former Employee - Monitoring Specialist in Santa Ana, CA

    I worked at Stanley Security Solutions full-time (more than an year)

    Pros

    Branch manager helpful and willing to adjust hours when needed. Some of the customers were grateful when contacted about an alarm. The benefits were okay, medical and vision not so great, but excellent dental.

    Cons

    Northern branch was paid considerably more money per hour for the same job title. Each supervisor had different rules about unresolved signals, understaffed often and rarely prepared when natural disasters occurred even though the news had been forecasting for days. Employees would put in the days they wanted off the first week in January because only one person/shift could take the day off, so that made it difficult to take a vacation day if something not planned 12 months in advanced came up. The plus side so many young employees took too many sick days in the first part of the year it made it easy to take time off at the end of the year because they ran out of vacation days by June.

    Advice to ManagementAdvice

    Make a guide/ instruction/ training manual that everybody follows. The departments need to work together so the monitoring center doesn't take all the heat caused by sales, service and data entry. Monitoring seems like uncaring bullies because their hands are tied and unable to make the simple changes that the customer is asking because it's 'not our department.' To the customer it just sounds like the buck being passed. Hire more CAMs and data entry to help the customers, before they go else where like so many have already done and when they cancel their accounts, make the account non active so police and fire aren't being dispatched making Stanley look even more incompetent.

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  5.  

    Collections Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Specialist in Indianapolis, IN
    Current Employee - Collections Specialist in Indianapolis, IN

    I have been working at Stanley Security Solutions full-time (more than 5 years)

    Pros

    Great employees to work with, great benefits, decent pay. Cafeteria on site taken out of your pay.

    Cons

    Direct manager was horrible when I was there, but I've heard that has changed...good choice!

    Advice to ManagementAdvice

    Sounds like you already took care of it. Have no idea how new mgmt is though.

    Recommends
    No opinion of CEO
  6.  

    It started out well but has gone down hill since

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stanley Security Solutions full-time (more than 8 years)

    Pros

    Our customers are the Best part of our company

    Cons

    Business model & salaries are always changing. Never have a clear picture of job description.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Started off well but slowly going south

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at Stanley Security Solutions full-time (more than 3 years)

    Pros

    Great learning atmosphere, co-workers who are very knowledgeable, flexible work times, parent company is very reputed and holds large value when put on ones resume, discounted rates on power tools

    Cons

    Almost zero recognition of employees talent, projects almost never get completed on time, sometimes the work given to you has absolutely no relationship to what your job title says, no raise in spite of showing results, the company is focused on improving numbers but doesn't care about employees.

    Advice to ManagementAdvice

    Think about the people who make the company move forward. Being in upper management and throwing huge parties while not giving a raise to the people who work hours together doesn't help the company save money.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8.  

    Transitions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee in Plymouth, MN
    Former Employee - Anonymous Employee in Plymouth, MN

    I worked at Stanley Security Solutions full-time (more than 8 years)

    Pros

    Great Pay, Great Co-Workers, Good Benefits, and Nice Discounts

    Cons

    A lot of changes that we thru and the training was not the greatest.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Positive, Challenging Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Indianapolis, IN
    Current Employee - Director in Indianapolis, IN

    I have been working at Stanley Security Solutions full-time (more than 5 years)

    Pros

    Positive, Challenging Experience, Lots of avenues for growth while have thing visibility with upper management.

    Cons

    Work / Life Balance, constant battling for growth while balancing business results and revenue

    Advice to ManagementAdvice

    Stay focus on the future

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good Company, Not Ready For SMB Market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous in Irving, TX
    Former Employee - Anonymous in Irving, TX

    I worked at Stanley Security Solutions full-time (less than an year)

    Pros

    Seems to be a solid company. I was located in the Irving, TX office and it was run well and the people were nice. There were opportunities to move around within the company.

    Cons

    There are too many segments of the business with different business models. I would find that chaotic as a C-level exec The small business group I was in was an experiment and little did I know it would be shut down six months later. The pay wasn't what I expected and I would've been forced to find a new gig anyway.

    Advice to ManagementAdvice

    None at this time

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Stanley Security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Engineer in Indianapolis, IN
    Current Employee - Project Engineer in Indianapolis, IN

    I have been working at Stanley Security Solutions full-time (more than an year)

    Pros

    great coworkers and good experience

    Cons

    Can end up traveling 3/4 of the time.

    Recommends
    Neutral Outlook
    Disapproves of CEO

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