Stanley Steemer International Reviews

Pros

Great Management Staff. Bonus potential

Cons

Too many hours at times. More communication from top to bottom

Advice to Senior Management

Keep working hard

Pros

-You can work at your own pace
-You can make good money if you have big cleaning jobs and you can make even more if you sell services under the table.
-You can clean your house and friends houses.
-Flexible hours when going to school.
-No boss standing over your shoulder.

Cons

-No healthcare
-No vacation pay for part time
-Can be long hours
-Manual labor
-No advancement opportunities except if you consider a crew chief and advancement.
-The biggest con is that you work for commission only. So if you're sitting in the shop cleaning out your truck at the end of the day you're doing it for free.

Advice to Senior Management

Pay workers at least minimum wage plus commission and don't make us hang around the shop working for free either.

Pros

You can make money enough to support yourself on a very low budget with no experience.

Cons

The management does not care one bit about you. The positions above my shop supervisor (who was a nice guy with his hands tied) cared only about maximizing sales and profits at WHATEVER cost to the time and effort to the technicians, without fair compensation. They don't care how long they work you (but will pay you less than you deserve for overtime) and put immense pressure on you to sell, even after changing the pay structure to your Disadvantage. If you work here, don't do it for long. It is ok for an inbetween, but don't let yourself give up on something better.

Advice to Senior Management

Take a closer look at the corrupt practices of your District Managers, and the morale-destroying lengths they go to in order to ensure subservience and fear-for-job-security in the technicians.

Pros

-Great hourly wage without a degree
-Fairly laid back hands off management if you can perform
-Occasional perks like free food or coffee
-Very busy, time can go by fast and if not busy you might get to go home early (but since most aren't salary you won't get paid)

Cons

-Bad benefits since they like to keep you part time forever
-Management only cares about money
-Mostly all male managers
-They work you a LOT (but that can be good if you being busy)
-Managers ignore their cell phones on weekends and the typical employee is not authorized to solve real problems
-You will have to work weekends
-Commission based pay which leads to fights between managers, technicians, and sales since they all get a slice of the pie
-Private company so they don't stand up to public scrutiny as much
-Lying is encouraged and accepted sales method (they are getting better about this however, but they still inherently encourage some lies while discouraging others)
-Almost no opportunity to advance, most employees are cleaning technicians or customer service/sales on the phones

Advice to Senior Management

Let employees do their own thing like a few years ago before you started micromanaging everything at corporate. You keep asking employees to do more and more while raising prices but pay isn't being increased. Most of the best people I knew have since quit for other jobs due to their dissatisfaction at Steemer.

Pros

Everyday is different. Your not stuck in a office all day. You meet all kinds of people and it helps you stay in good shape.

Cons

The pay really is not to good. The workers got 25% to split between two, the work is really physical. It's up to you to hard sell so you can make a couple of bucks more.

Advice to Senior Management

Maybe offering higher pay or some other type of incentives. Insurance would be nice. Have better managers with people skill would also be good!

Pros

Good money, for a entry level job.

Cons

crazy hours, you never know when you are getting off work.

Advice to Senior Management

Try to make it fun again. They stress over money so much that it isn't any fun to work there.

Pros

location
reputation
consistency of management
benefits
employees
commitment to the community
customer care
great marketing and advertising
informative web-site
great agent support

Cons

low starting pay in some positions
not every location is on the same data base
can acknowledge front-line agents more

Advice to Senior Management

Continue to protect the brand by making sure customers are always #1 in franchised locations as well as the branches.

Pros

Great Pay
Diverse working group
Very Organized
Well maintained Equipment
Understanding Management
Acquire health knowledge about carpets and upholstery
Good workout

Cons

Long Hours
Some partners refrain from teaching assistants
GPS sometimes fails
Customers rarely, but sometimes abuse Re-do requests
Seasonal ups and downs

Advice to Senior Management

My advice for management is just to keep vigilant about equipment repairs, new assistant in training, and team member cycling.

Pros

Family oriented, hard work recognized(in the beginning), fair to great benefits, accommodating of personal issues, fair pay, controlled growth, ongoing training/education

Cons

Poor communication between departments, resulting in duplicated efforts and supporting departments ignorance. Lack of leadership, seriously unprofessional behavior by a few goes not only unchecked, but almost to the degree of being welcomed, even when informed of by multiple parties, many times over.

Pros

Potential to make money. Employees and supervisor are nice.

Cons

They train you for less than a week about all of the services and complicated & 20 years old software and stick you on the phones. They don't tell you the job is a sales intensive job. You make literally minimum wage, and at the 0.05% to 2% on each job you book. They expect people to leave the job eventually, they know no one sees a career in it and a high turnover rate. There are no promotions or raises. If you desparately need a job, you can make money here if you hustle customers into getting more services then they need and overcharging.

Advice to Senior Management

Stanley Steemer has been around for a long time, but from the way you're going about it, it won't be soon. They've already closed a couple of the call centers across the US. Start treating all of your employees better, and not like disposable napkins. Maybe other competitors like Sears wouldn't be taking all or your business.