Staples Reviews

Updated June 22, 2015
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2.6
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Recommend to a friend
Approve of CEO
Staples Chairman and CEO Ron Sargent
Ron Sargent
24 Ratings

Pros
  • The work / life balance is generally pretty good (in 49 reviews)

  • Part time employees get some benefits (in 85 reviews)

Cons
  • When "back to school" season hits there is a lot more expected from the employees (in 35 reviews)

  • Upper management will not allow GM to make management decisions (in 81 reviews)

More Pros and Cons

46 Employee Reviews

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  1. hours

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Picker/Packer in Lithia Springs, GA
    Current Employee - Picker/Packer in Lithia Springs, GA

    I have been working at Staples

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    it's a job and money

    Cons

    it's not enough money for the job

    Advice to Management

    more money and hours


  2. customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austell, GA
    Former Employee - Anonymous Employee in Austell, GA

    I worked at Staples (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Coworkers, benefits, opportunities, pay, rewarding

    Cons

    Commute, challenging, difficult customers, schedule, constant changes

    Advice to Management

    None


  3. Assistant Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Snellville, GA
    Current Employee - Anonymous Employee in Snellville, GA

    I have been working at Staples full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    You have opportunities to move up. They have different program to help you, if needed

    Cons

    You have to do more for less


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Cool place to work

    Former Employee - Sales Associate in Lithonia, GA
    Former Employee - Sales Associate in Lithonia, GA

    I worked at Staples

    Pros

    flexible schedules, Great Team, supportive management team

    Cons

    There were no full time positions available for sales associate.


  6. A good place with good benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Material Handler in Austell, GA
    Former Employee - Material Handler in Austell, GA

    I worked at Staples full-time (More than 8 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The pay is good, the people you work with are cool. I'm talking about their warehouse jobs.

    Cons

    Overtime may be required, hard work is required. The money is there, but the schedule can be demanding. Talk to your supervisor about what you're getting into.

    Advice to Management

    Continue to hold it down. Most of you guys are pretty decent people. And don't get cocky, changes do come and the snakes do end up with nothing.


  7. Good company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Atlanta, GA
    Current Employee - Account Executive in Atlanta, GA

    I have been working at Staples full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Stable company, growing rapidly, expanding in many categories of business

    Cons

    Too much bureaucracy. Too many silos which contributes to the bureaucracy.


  8. EasyTech Employee for about a year.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EasyTech Associate in Cartersville, GA
    Former Employee - EasyTech Associate in Cartersville, GA

    I worked at Staples part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good folks, prompt training, their precesses seem well thought out.

    Cons

    Low pay barely over min wage for PC repair, store hours generated by tech sales alone, sales not repair priority

    Advice to Management

    Be up front with new hires, recognise their certified skills and pay accordingly, for us its not a retail job


  9. General manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Atlanta, GA
    Current Employee - General Manager in Atlanta, GA

    I have been working at Staples full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Build business relationships with BDP and b2b customers as well as benefits for full time employees. Part-time flexability available for department associates.

    Cons

    Poor upper management, direction and priorities change on a weekly basis. No connection to many of its other services like kiosk or staples advantage which put you in a bad situation with customers on a daily basis. Way too many processes for the same actions very repeatitive, without any clear result. Very disorganized as far as goals or potential to move up. Recently changed staffing model and recruit much lower quality of candidates than in the past.

    Advice to Management

    Best of luck with the merger, focus ofn associates and doing right by them, they are a direct result of what you can achieve. If you are constantly degrading and belittling your part timers which make up most of your building that will be the type of result you get.


  10. Micromanaged, unclear direction, inconsistent program rollouts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staples General Manager in Atlanta, GA
    Former Employee - Staples General Manager in Atlanta, GA

    I worked at Staples full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Benefits are good for full time only, available to any full time after 90 days. Somewhat standard. Flexible scheduling available to part time associates

    Cons

    As a GM I was advised to do many unethical things in regards to part time associates and "managing out" people at their discretion. Poor leadership/upper management direction resulting in a bit of chaos. Priorities change weekly, severely misappropriating funds away for stores to push omni/online division directly effecting customer satisfaction. HR department is a joke, scared of their own shadow repeatedly direct managers to go against policy when it's to their benefit.

    Advice to Management

    Figure out a direction and stick with it, do not under value your associates or managers. Figure out how to properly run a HR department, emails get lost between your "business partners", dedicate a business partner to give better direction.


  11. Started in 1997 as order processor, then customer, trans admin and receptionist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Lead in Austell, GA
    Former Employee - Customer Service Lead in Austell, GA

    I worked at Staples full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Easy going team players, keeping CSR in the loop with sales to increase profits

    Cons

    Very few employers with attitude but that is everywhere you go

    Advice to Management

    Best place I ever worked at.



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