Staples Canada Reviews

Updated September 11, 2014
Updated September 11, 2014
125 Reviews
3.1
125 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Staples Canada President Steve Matyas
Steve Matyas
60 Ratings

Review Highlights

Pros
  • Open/accepting work environment (in 11 reviews)

  • Great teamwork - if there are good people working there (in 10 reviews)


Cons
  • Low pay as compared to similar jobs outside of Staples (in 7 reviews)

  • While there is no commission, there is extreme pressure to deliver sales (not unreasonable though for a sales job) (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Staples is a business focused on Sales and Service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Staples Canada full-time for more than 10 years

    Pros

    Very flexible schedule allows you to enjoy your time with others when it is required. You can learn new skills and are not tied to just one position.

    Cons

    Performance evaluations are generic. Very cut and paste. There is tremendous pressure to deliver add on sales.

    Advice to ManagementAdvice

    The fun part of the job is no longer a focus for the store. It is all about getting more. More sales, more add ons, more Easy Care, more surveys.

    Recommends
    Negative Outlook
  2.  

    Low Morale, Wages are not competitive for the location, but good company values overall

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - SSR  in  Toronto, ON (Canada)
    Current Employee - SSR in Toronto, ON (Canada)

    I have been working at Staples Canada full-time for more than 3 years

    Pros

    Good people, strong leadership, easy to move within if you are focused, company values and goals are heading in the right direction.

    Cons

    High stress environment, technological, policy and process changes are a must for future growth of this division to remain competitive with other online retailers.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Could be a lot better, but could also be a lot worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technology Sales Associate  in  Saint John, NB (Canada)
    Current Employee - Technology Sales Associate in Saint John, NB (Canada)

    I have been working at Staples Canada part-time for more than a year

    Pros

    Flexible schedule, co-workers are easy to get a long with, managers are very helpful and knowledgeable.

    Cons

    Sales quotas/attachment amounts/ and warranties are a little unrealistic. Managers spend way too much personal time on the phones. Inventory system is archaic - Citrix..Really? Stock levels are totally out of whack - Receiving only one item of a popular selling item, and then being out of stock on it for upwards of 5+ months on some items. Impossible to really advance in the company as a part time associate, for the most part.

    Advice to ManagementAdvice

    Quit talking on the phone so much about personal stuff. Set more realistic sales goals for attachments and warranties.

    Recommends
    Negative Outlook
    Disapproves of CEO
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  5.  

    Use this job while looking for another. Try not to stay too long. It is a waste of time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Laval, QC (Canada)
    Current Employee - Customer Service Representative in Laval, QC (Canada)

    I have been working at Staples Canada full-time for more than a year

    Pros

    We get to work from home.
    -no gas
    -no work clothes
    -no spending on fast food lunches
    -no commute

    Cons

    The management needs help to make improvements, and do not take the employees requests seriously. They seem to have no logic in decisions taken. They spend too much money with horrible suppliers, but when it comes to salaries they give excuses. In the few years I have been there my salary increases are lower than inflation. If we look at inflation, I am making less than when I first started there. It seems like many of my fellow employees feel the same. Some have even complained that management is sexist, but as a woman, I have not seen this problem.
    Since the time I have been here, our workload has been increasing so drastically the rise in stress is incredible.

    Advice to ManagementAdvice

    Someone with logic needs to run the place. Positive changes are few and far between. Listen to your employees.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Cool place for students to work

    Former Employee - Cashier  in  Scarborough, ON (Canada)
    Former Employee - Cashier in Scarborough, ON (Canada)

    I worked at Staples Canada part-time for more than 3 years

    Pros

    The managers are really helpful and do their best to make sure you know what you're doing and are comfortable in your environment. The scheduling system is flexible so it's great for students, but sometimes there are slow periods with less hours available.

    Cons

    The only thing negative I can think of the number of hours. It might be great for some students, but not people who depend on part-time income.

  7.  

    Great people and place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Computer Technician  in  Saskatoon, SK (Canada)
    Current Employee - Computer Technician in Saskatoon, SK (Canada)

    I have been working at Staples Canada full-time for less than a year

    Pros

    Coworkers are like family, supportive and approachable management, I am comfortable talking to them about anything. For the most part, customers are also very nice and I'm happy to help them out with technology issues

    Cons

    Just the wage, that's really it

    Advice to ManagementAdvice

    Nothing to add here, really

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Good, Flexible Part-Time Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Copy Centre Associate  in  Waterloo, ON (Canada)
    Former Employee - Copy Centre Associate in Waterloo, ON (Canada)

    I worked at Staples Canada part-time for more than 5 years

    Pros

    Coworkers are typically great people
    Good allowance for work-life balance, especially for part-timers
    My ideas were valued in my department
    Coworker camaraderie was encouraged

    Cons

    Pay raises were fairly small
    Changes made at head office did not seem to be realistic for retail stores sometimes
    Hard to advance in the company

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Copy Centre Associate
    Current Employee - Copy Centre Associate

    I have been working at Staples Canada part-time for more than a year

    Pros

    Flexible hours, great team, benefits

    Cons

    Office politics, low pay, expected to do way more than you're paid for

    Advice to ManagementAdvice

    Treat all of your sections well or you will see people leave!

    Recommends
    No opinion of CEO
  10.  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technology Consultant  in  Whitby, ON (Canada)
    Former Employee - Technology Consultant in Whitby, ON (Canada)

    I worked at Staples Canada part-time for more than 3 years

    Pros

    Easy to get along with management, simple goals and on-going training to improve sales skills. Wage was average for retail with compensation for hard work. Easy to work schedule with some of the management.

    Cons

    Retail, so sometimes difficult to meet expectations with slow days. Sometimes hard to compete due to limited technology in comparison with other large tech stores. A lot of technology to know as associates covered the entire tech department and often aided the other sections.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    It's a good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Copy Centre Representative  in  Scarborough, ON (Canada)
    Current Employee - Copy Centre Representative in Scarborough, ON (Canada)

    I have been working at Staples Canada part-time for less than a year

    Pros

    You have chance to meet with many people.

    Cons

    It's a really stressful position.

    Recommends
    Positive Outlook
    Approves of CEO

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