Staples

www.staples.com

Staples Reviews

Updated January 31, 2015
Updated January 31, 2015
2,313 Reviews
2.9
2,313 Reviews
Rating Trends

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Staples Chairman and CEO Ron Sargent
Ron Sargent
1,206 Ratings

Review Highlights

Pros
  • Good compensation provided and has a good work-life balance as well (in 49 reviews)

  • Good benefits for part time employees and they offer a chance to move up in the company (in 85 reviews)


Cons
  • When "back to school" season hits there is a lot more expected from the employees (in 35 reviews)

  • Upper management trickles down horrible attitudes with their horrifying expectations (in 81 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    Sinking ship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Staples full-time (more than 5 years)

    Pros

    The only pro I can think of is that it pays the bills, or at least some of them. It used to be a great place to work about 4 years ago.

    Cons

    Low wages, company is always restructuring and a lot of people end up losing their jobs, little or no notice on store closures or lay offs, company will fire you or force you to quit so you don't draw unemployment or severance, upper management doesn't care about its employees.

    Advice to ManagementAdvice

    Care more about your employees

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 3 people found this helpful  

    Staples Advantage is a great place to work, with great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Staples full-time (more than 5 years)

    Pros

    Great work - life balance

    Cons

    They have completely changed the expectations of the role. Many expectations are unrealistic.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 3 people found this helpful  

    Decent company, but needs to focus on the basics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager
    Current Employee - Sales Manager

    I have been working at Staples full-time (more than 10 years)

    Pros

    Good stores do well and get good attention from higher ups.
    Management pay is decent.
    If you have good local managers, the job is great

    Cons

    The company needs to focus its strategy on its core business, and stop nailing jello to the wall with new initiatives.
    Constant management restructuring.
    Unstable industry

    Advice to ManagementAdvice

    Focus on long term, profitable areas of the business -- Copy and Print, EasyTech Services, etc. Get out of mobile and the newest "thing" to come along. Motivate employees and build the business by investing in people. Costco pays higher, gets lower turnover, and has higher sales.. Learn from that.

    Recommends
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Production manager, 1 1/2years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Staples

    Pros

    Great ppl, great pay.. $10.40 per hour

    Cons

    Budget cuts=Hour Cuts, district manager is perfectionist.

    Advice to ManagementAdvice

    More hours, less employees.

  6.  

    Great place to get a 1st time job experience as sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Resident Easy Tech/Sales in Brooklyn, NY
    Current Employee - Resident Easy Tech/Sales in Brooklyn, NY

    I have been working at Staples part-time (more than a year)

    Pros

    I started as sales rep and later moved into resident tech because of my advance technical knowledge.
    Lucky for me, i had a slick sales manager, he taught me a lot of great sales skills and forced me to go to lengths to make sales that i would have never gone before.
    it was like learning from the devil lol.
    However, the weekly sales goals are nearly impossible to hit without breaking some moral rules, and you don't get compensated for the amount of business you bring as you become a better sales rep and a harder worker.
    I would consider it as an internship if your interested in going into sales.

    Cons

    bad company value
    low growth ratio
    bad salary

    Advice to ManagementAdvice

    as a business grad, i know there's nothing i can say that wouldn't lower your roi so nvm.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    I find it very fun.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staples Easy Tech
    Current Employee - Staples Easy Tech

    I have been working at Staples

    Pros

    I work in a high volume store so its fast paced. Vacation hours for part time.

    Cons

    Can only work 25 hours because of Obama care. Lots of work for not the right pay.

    Recommends
    Positive Outlook
  8.  

    Great experience, great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY

    I worked at Staples

    Pros

    lots of room for growth and advancement

    Cons

    I had no complaints there.

    Advice to ManagementAdvice

    better raises

    Recommends
    Positive Outlook
    No opinion of CEO
  9.  

    staples

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Staples

    Pros

    Laid back position, easy work.

    Cons

    Poor management, low ball hourly pay.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Tech Sales Associate, normal retail environment stocking, cashier, etc. upselling, handling customer computer issues.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - EasyTech Associate
    Former Employee - EasyTech Associate

    I worked at Staples part-time (less than a year)

    Pros

    Good office culture, bingo board. Scheduling and finding someone to cover was easy. Work wasn't very strenuous, except on truck days of course. Each employee assigned specific sections of store to make sure where kept in proper order. Actually helping a customer find the solution they need. Technology manager great at job, great coaching, just not enough assigned hours for proper training and store maintenance. Good pay for the job well above minimum wage in the tech department if you could prove yourself, several performance based raises, and yearly raise given for experience. Great tuition program offer a good incentive if you're in school no matter what field.

    Cons

    Constantly upselling warranties that would sometimes be more expensive than the items use over six months. Somewhat high standards, training wasn't done properly. Understaffed and not the kind of staff you would need in the technology department only two people where certified to actually work on computers. One left for a better job, one was fired for inappropriate behavior. Technology manager was great, really knew what they where doing though. Not enough hours for proper training and the store maintenance so hard to find a balance and keep everyone on the same page. Promotions not always given on merit, my experience was a part-time worker at clothing store was made tech sales supervisor despite having inadequate knowledge of products and services offered, previous one had the same issue, just more selling experience. Usually Assistant Managers are better to talk to and offer advice, the General Manager seems to be more of an enforcer and didn't really communicate with staff much.

    Advice to ManagementAdvice

    Hire people and properly train them before setting them out on their own, have them shadow for a few days following computer training. Give promotions job responsibilities to those best suited for it. Example maybe not promoting experience in sales, instead promote someone knowledgeable and adaptive to technology who would better be able to meet customers needs and offer recommendations with more credibility rather than selling them something you don't have much experience with. If sales is the key properly train the new tech supervisors to work in the technology department, get all techs certified for offsite installations so there is never an issue with missing an appointment. This would definitely improve customer service.

    Cross-training is valuable in some respects techs should know the store and most products on top of technological expertise. All team members should know cost/benefit of warranties. Have some techs cross-trained in print shop since they already have tech experience should be an easy addition or transition. Schedule people for hours though so they can become experts in their departments, just like education specialization speeds up productivity and performance, so long as store is properly staffed. Cross-training is a budget cutting measure, but if it leads to ineffective sales and unhappy employees who aren't knowledgeable; sales and customer service will go down it is a repeating cycle. Putting a little more in with new staff members and giving them proper compensation raises for good sales/service numbers will increase retention. In addition during my experience there was no commission on upsells, bringing this back in may give employees more of an incentive to increase sales numbers. Giving one particular person a reward instead of rewards across the board seemed to make one employee stand out take on more responsibility and others to slack off.

    MORE STAFF MEETINGS, young people (Millenials, etc.) like to be informed, give them the information show bad versus good, talk about incentives and plans for the future. Upcoming Planogram changes and a more efficient scheduling system. Like all retail it would be nice to know ahead of time what department/sub-department you are going to be working and what needs to be done that day so an employee can plan ahead. Of course this changes with store needs, but having rough outlines ready shouldn't be an issue. Make checklists so employees can track their progress on responsibilities, this will also help new hires adjust to the work environment.

    Recommends
    Negative Outlook
    Approves of CEO
  11.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Framingham, MA
    Former Employee - Intern in Framingham, MA

    I worked at Staples full-time (less than a year)

    Pros

    -People willing to help
    -Friendly Environment
    -Great Headquarters

    Cons

    -Could be more organized
    -Need workout facilities at HQ

    Advice to ManagementAdvice

    Be more involved with interns

    Recommends
    Neutral Outlook
    Approves of CEO

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