Staples Reviews

Updated September 30, 2014
Updated September 30, 2014
2,012 Reviews
2.9
2,012 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Staples Chairman and CEO Ron Sargent
Ron Sargent
1,080 Ratings

Review Highlights

Pros
  • Good compensation provided and has a good work-life balance as well (in 44 reviews)

  • This is a decent job if you are post-high school, or need something part-time while in college (in 80 reviews)


Cons
  • When "back to school" season hits there is a lot more expected from the employees (in 34 reviews)

  • Upper management had no idea what the needs of the stores needs were (in 79 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Thanks but no thanks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Staples full-time for less than a year

    Pros

    that I left before I got in too deep

    Cons

    Took 7 weeks to get first paycheck and HR was of no help in trying to resolve my pay!

    Advice to ManagementAdvice

    Blow it up and start over

    Doesn't Recommend
    Negative Outlook
  2.  

    Great company for advancement worldwide.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Easy Tech  in  Ontario, OR
    Current Employee - Senior Easy Tech in Ontario, OR

    I have been working at Staples full-time for more than a year

    Pros

    Great chance to move up.

    Cons

    Unless you change positions there are no certificates or knowledge you can get to get raises in salary. They have a cost of living raise every year, but it is limited. So do your research about the positions you can advance to and ask for the higher wage right at the interview when you get promoted.

    Advice to ManagementAdvice

    Make more consistent schedules if possible, but what can you expect for retail and sometimes flaky employees. Otherwise most management actually listen to all our your concerns and if they don't you can go up the chain and even the CEO will listen to you. The CEOs actually go store to store to see what works and what doesn't. A very good company for rising the ranks and getting your ideas implement. Very positive place to work overall. Best place I have worked for yet.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Staples Advantage B2B Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - B2B Account Consultant  in  Philadelphia, PA
    Current Employee - B2B Account Consultant in Philadelphia, PA

    I have been working at Staples full-time for more than 5 years

    Pros

    There is always something to do, never boring

    Cons

    New position so lots of learn by trial and error.

    Advice to ManagementAdvice

    Allow more time for practices to become measureable as it relates to compensation subsidy period.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5.  

    Awesome Managers and Great Coworkers, Beware of Copy and Print

    Former Employee - Copy and Print Associate  in  Springfield, IL
    Former Employee - Copy and Print Associate in Springfield, IL

    I worked at Staples part-time for less than a year

    Pros

    The managers were super helpful, very social, and never intimidating. I'm still good friends with my old manager.

    You will be challenged, which is a good thing.

    Cons

    The Copy and Print department is beyond hectic, and we were frequently understaffed. No more than 2 people working at a time with print orders and jobs sitting on hold for sometimes days at a time. This is a customer facing role, so expect to get chewed out A LOT. People assume you're a printing wizard, and that you can do anything they want. Lots of unrealistic demands, and sometime managers will make promises you can't deliver, and you take the heat for it from customers.

    The training process took FOREVER.

    Advice to ManagementAdvice

    Hire more people for copy and print. Two people working at a time during peak hours is just not cutting it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    team supervisor

    Former Employee - Team Supervisor  in  Bronx, NY
    Former Employee - Team Supervisor in Bronx, NY

    I worked at Staples part-time for more than a year

    Pros

    opportunity for growth in the company

    Cons

    too many expectations and responsibilities for low pay

    Advice to ManagementAdvice

    give your employees better wages and show them that they are valued and appreciated

  7.  

    Business-to-Business Sales Consultant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business-to-Business Sales Consultant  in  Orlando, FL
    Current Employee - Business-to-Business Sales Consultant in Orlando, FL

    I have been working at Staples full-time for more than 3 years

    Pros

    Excellent management, good training, good support, work in office 2/wk, work from home or in field remaining 3 days

    Cons

    Very large company, sometimes ball is dropped when projects are handed off. Supply chain is extensive. But, sometimes procurement of non-stock products is challenging.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Slow change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Financial Analyst  in  Boston, MA
    Current Employee - Senior Financial Analyst in Boston, MA

    I have been working at Staples full-time for more than 3 years

    Pros

    Great work environment; Mentorships available; Established company with experienced upper management.

    Cons

    Duality between new generation and old; eCommerce groups brought fresh thinking & a refreshed work environment, however is somewhat resisted by established and aged leadership. Slow to change and bureaucratic processes create delays and frustration.

    Advice to ManagementAdvice

    Adapt more closely to the new generations - customer age demographic for Staples is aging and furthermore retail continues to diminish as a further shift to mobile and eCommerce. While the company is making shifts, they are not fast enough and the resistance to change is a barrier.

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Loved everything about it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Milford, CT
    Current Employee - Sales Associate in Milford, CT

    I have been working at Staples part-time for less than a year

    Pros

    When you have amazing people in your work area that are amazing it is hard not to enjoy your job. My old GM left and the person who replaced him was amazing and I loved working for him.

    Cons

    Difficult pay for the lots of work you do.

    Advice to ManagementAdvice

    Increase pay

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    My experience at Staples has been nothing but great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Easy Tech Sales Associate  in  Glastonbury, CT
    Current Employee - Easy Tech Sales Associate in Glastonbury, CT

    I have been working at Staples part-time for more than a year

    Pros

    Great working environment, helpful managers, feel like you're being pushed to better yourself and the store

    Cons

    The occasional bad customer, annoying operations

    Advice to ManagementAdvice

    Always push your associates and appreciate them. I love working there

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Staples

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchant Specialist  in  Framingham, MA
    Current Employee - Merchant Specialist in Framingham, MA

    I have been working at Staples full-time for more than 5 years

    Pros

    Great environment, Develop their employees, many perks, community involved.

    Cons

    Sometimes there are so many people you can get lost in the crowd

    Advice to ManagementAdvice

    Be more open to employee ideas

    Recommends
    Positive Outlook
    Approves of CEO

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