Staples Reviews

Updated September 19, 2014
Updated September 19, 2014
1,983 Reviews
2.9
1,983 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Staples Chairman and CEO Ron Sargent
Ron Sargent
1,066 Ratings

Review Highlights

Pros
  • Good compensation provided and has a good work-life balance as well (in 42 reviews)

  • This is a decent job if you are post-high school, or need something part-time while in college (in 77 reviews)


Cons
  • When "back to school" season hits there is a lot more expected from the employees (in 30 reviews)

  • Upper management had no idea what the needs of the stores needs were (in 68 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Decent company, same general ups and downs as most retail chains.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronics Associate Then EasyTech (II Different Stores)  in  Roseville, CA
    Former Employee - Electronics Associate Then EasyTech (II Different Stores) in Roseville, CA

    I worked at Staples full-time for more than 3 years

    Pros

    Decent customer base (most of the time), usually high quality product, company cares about the presentation and quality of the store without forgetting customer service, mostly helpful coworkers and even managers at times

    Cons

    The other side of the coin is that when the manager isn't very good, it's usually VERY VERY VERY bad. Uncaring about the customers, employees, or the store, very self interested. I experienced managers like this both in store and at the district level. The district manager hardly knew anything about the company it seemed. Great managers do exist in Staples, but when they're bad, they're bad.

    Advice to ManagementAdvice

    Create a more strict manager training program. Don't promote someone to manager (assistant, store, district, any really) then let them have free reign. Hold managers more accountable.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    team supervisor

    Former Employee - Team Supervisor  in  Bronx, NY
    Former Employee - Team Supervisor in Bronx, NY

    I worked at Staples part-time for more than a year

    Pros

    opportunity for growth in the company

    Cons

    too many expectations and responsibilities for low pay

    Advice to ManagementAdvice

    give your employees better wages and show them that they are valued and appreciated

  3.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Framingham, MA
    Current Employee - Project Manager in Framingham, MA

    I have been working at Staples full-time for more than 10 years

    Pros

    Very happy working for Staples - great people and lots of opportunity to climb the corporate ladder. Many people in leadership positions willing to mentor others.

    Cons

    Too much to do, too little time.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Too much pressure

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Pittsfield, MA
    Former Employee - Cashier in Pittsfield, MA

    I worked at Staples part-time for less than a year

    Pros

    Fellow employees and management were generally nice.

    Cons

    I didn't like the pressure to sell, especially when I wasn't really knowledgeable on whatever it was.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Staples

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Staples full-time

    Pros

    Co-workers and learned many things about retail.

    Cons

    Compensation and occasionally mean customers.

  7.  

    Use to be a decent place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Copy Center Specialist  in  Mesa, AZ
    Former Employee - Copy Center Specialist in Mesa, AZ

    I worked at Staples full-time for more than 5 years

    Pros

    Open Hours, management, ability to move up in the company, good full time benefits, bonus opportunities, exciting and constant change

    Cons

    Lack of company support, negative reinforcement instead of encouraging coaching, too many conference calls during peak business hours, lack of associates working at one time, customer to associate ratio is unacceptable to run a business where you can actually have satisfied customers.

    Advice to ManagementAdvice

    Invest in labor to help grow the profits of the business, focus on better training of all positions, positive coaching not negative reinforcement

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Good part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Supervisor
    Former Employee - Team Supervisor

    I worked at Staples part-time for less than a year

    Pros

    God hours, okay pay. Enjoyed the people I was working with as well as the upper management.

    Cons

    A lot of changing hours, difficult to get in touch with certain upper management about specific parts.

    Advice to ManagementAdvice

    No advice

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    The Company itself is alright to work for>

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Price Auditor  in  Ukiah, CA
    Current Employee - Price Auditor in Ukiah, CA

    I have been working at Staples full-time for more than 5 years

    Pros

    There are always things to do at the store level... from stocking, assisting Customers as well as fellow associates and making sure all products are labeled and are all in the right spot. My first store the training was quick and easy. Managers are very friendly and knowledgeable.

    Cons

    One con working here is that new associates are not trained the way they should be and they make many mistake.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    great place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Staples

    Pros

    great people to work with

    Cons

    need to improve on communication

  11.  

    A transitional position.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Executive  in  Hartford, CT
    Former Employee - Business Development Executive in Hartford, CT

    I worked at Staples full-time for more than a year

    Pros

    Solid financial standing, strong branding, large organization.

    Cons

    A mature business model, looking for growth opportunity by enlarging the # of sku's carried. Difficult to break into business by selling solutions.

    Advice to ManagementAdvice

    The business development team is a revolving door, with people being brought in to call on their rolodex. "Sell or move on," not a great incentive to move up.

    Recommends
    Neutral Outlook
    No opinion of CEO

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