Staples

www.staples.com
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Staples Reviews

Updated March 2, 2015
Updated March 2, 2015
2,372 Reviews
3.0
2,372 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Staples Chairman and CEO Ron Sargent
Ron Sargent
1,238 Ratings

Review Highlights

Pros
  • Good compensation provided and has a good work-life balance as well (in 49 reviews)

  • Good benefits for part time employees and they offer a chance to move up in the company (in 85 reviews)


Cons
  • When "back to school" season hits there is a lot more expected from the employees (in 35 reviews)

  • Upper management trickles down horrible attitudes with their horrifying expectations (in 81 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Remote Technician in Florence, KY
    Current Employee - Remote Technician in Florence, KY

    I have been working at Staples full-time (more than 8 years)

    Pros

    I get to work from home as I'm part is the staples matrix program. I'm a remote technician that works on customers' computers.

    Cons

    Having to deal with stores that do not train enough tech sales people to at least get PCs on the matrix. Having to deal with techs and managers that are plain rude. We're all on the same team and we're all trying to get the work done. Only way to do that is work together.

    Advice to ManagementAdvice

    Store managers should make sure to always share communications with their techs over matrix processes and what tools they can and can't use. Make sure everyone is off their high horse and let's get this work done for the customer. Stop with the pettiness.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Things to be mindful of

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - EasyTech Associate in Lithonia, GA
    Former Employee - EasyTech Associate in Lithonia, GA

    I worked at Staples

    Pros

    Paid weekly
    Store closes at 9

    Cons

    Dealing with management
    Sometimes unruly customers
    Pressure for sales goals

    Advice to ManagementAdvice

    Better wages
    Be more respectful to workers and customers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Not a bad place to Work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY

    I worked at Staples full-time (more than 3 years)

    Pros

    Vacation Time and Personal Time
    Okay pay for what you do

    Cons

    Benefits not the Best
    Management sometimes lacking knowledge of Job over view

    Advice to ManagementAdvice

    Promote from within the company rather then from outside

    Recommends
    Neutral Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Fun Culture in the Agency, but still corporate bureaucracy

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Staples

    Pros

    -Decent pay for corporate
    -Lots of opportunities for movement with the company
    -Overall supportive group in the internal agency

    Cons

    -Lots of corporate bureaucracy in terms of politics, decision makers from all areas, lack of cohesion in overall company vision and strategy
    -Not a lot of growth past a certain mid-point career level
    -Although there are really great smart people here there are also many that are horrible at their jobs and have you wonder how they got to where they are.
    -No transparency from management
    -high staff turnover

    Advice to ManagementAdvice

    -hire more smart people
    -better support for growth within the company (instead of keeping some people at the same level for many many years beyond what is appropriate).
    -Better annual increases

  6.  

    Salary

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Aurora, CO
    Current Employee - Customer Service Representative in Aurora, CO

    I have been working at Staples full-time (more than a year)

    Pros

    Good environment room for promotion in 3 months.

    Cons

    Not much room for growth after that. Some departments work load deserves better pay.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Lack of focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Staples

    Pros

    Lots of good hard working people and flexible work schedules

    Cons

    Lack of direction and prioritization at an enterprise level. Trying to do too much and failing as a result.

    Advice to ManagementAdvice

    Say no more often, get in sync with key initiatives and do them well.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Friendly staff, but the copy and print shop is severely understaffed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Copy and Print Supervisor in Brighton, MA
    Former Employee - Copy and Print Supervisor in Brighton, MA

    I worked at Staples full-time (less than a year)

    Pros

    Team based environment, decent pay for copy and print knowledge

    Cons

    Understaffed, creating more stress, and pressure on employees to stay later and try to complete more work

    Advice to ManagementAdvice

    Help copy and print area during peak hours

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    Not enought training.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Easy Tech Expert in Beloit, WI
    Former Employee - Easy Tech Expert in Beloit, WI

    I worked at Staples part-time (less than a year)

    Pros

    Technology. Customers. Co workers. The environment. Good job to start your career.

    Cons

    No benefits. Poor hours. Could use more coaching. Definitely a place to remodel.

    Advice to ManagementAdvice

    Stay open later.

    Recommends
    Negative Outlook
    No opinion of CEO
  10.  

    Staples Account Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Staples Account Manager in Framingham, MA
    Former Employee - Staples Account Manager in Framingham, MA

    I worked at Staples (more than 3 years)

    Pros

    If you try to go and push beyond the responsibilities of your role as a "SAM" you will be recognized and fostered into their Leadership Track program.

    Cons

    You will find yourself with limited opportunity to explore other areas of the company.

    Advice to ManagementAdvice

    Offer some sales goal flexibility when an associate is impacted by uncontrollable factors, like snowstorms, bereavement and other extenuating circumstances that would impact an associates ability to meet all the various requirements to qualify for commission.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Reasonable pay, reasonable expectateions

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Easy Tech Associate in Portland, OR
    Former Employee - Easy Tech Associate in Portland, OR

    I worked at Staples part-time (more than a year)

    Pros

    As an Easy Tech I was afforded the ability to excercise personal judgement and problem solving when addressing customer problems with their computers. I also liked that work was done when I went home, which was important to me since I was going to school at the same time.

    Cons

    It's a retail job which requires you to be able to effectively manage your time to meet a variety of operational tasks. I had to divide my time between selling products and service plans and addressing computers on our bench.

    Advice to ManagementAdvice

    Provide more time for sales training and educating on customer service. Communicate the reasons behind new initiatives and make corporate decision making less opaque.

    Recommends
    Neutral Outlook
    No opinion of CEO

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