Staples

  www.staples.com
  www.staples.com

Staples Reviews

Updated November 24, 2014
Updated November 24, 2014
2,148 Reviews
2.9
2,148 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Staples Chairman and CEO Ron Sargent
Ron Sargent
1,148 Ratings

Review Highlights

Pros
  • Good compensation provided and has a good work-life balance as well (in 48 reviews)

  • Good benefits for part time employees and they offer a chance to move up in the company (in 84 reviews)


Cons
  • When "back to school" season hits there is a lot more expected from the employees (in 35 reviews)

  • Upper management had no idea what the needs of the stores needs were (in 81 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Staples is a good starter job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Certified Tech in New York, NY
    Current Employee - Senior Certified Tech in New York, NY

    I have been working at Staples part-time (more than an year)

    Pros

    The associates that I work with are talented and hard working, they try to improve everyday.

    Cons

    advancement in staples are limited. You can grow but there is no guarantee

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Haphazard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in North Wales, PA
    Current Employee - Account Manager in North Wales, PA

    I have been working at Staples full-time (more than an year)

    Pros

    Great people to work with.
    Good pay for kids in college.
    Flexible for busy school schedules.
    Lots of opportunities for advancement if you look for them.
    10% off everything.

    Cons

    Open on almost every holiday.
    Poor rewards system to keep associates satisfied with their jobs.
    Antiquated systems that typically crash multiple times a day.
    IT department wastes time and is not at all helpful for store staff.
    Crummy health care.

    Advice to ManagementAdvice

    *Advice to Corporate*
    1. They need to reward their long term hard workers. I get that everyone starts at a base pay, but when you see a good worker that you value, you need to reward their efforts and offer them a reason to stay.
    2. District level management needs to grow up and admit that there are some rotten apples in their GM positions. Until that's solved, too many stores with great associates are going to suffer because their management staff is being led by someone who a) spends at most 20 hours in the building a week and/or b) doesn't care about their associates.
    3. Stop with the scare tactics. The roots of a company won't grow if they're being threatened all the time - they'll just die.
    4. Stick to your word. If you offer a bonus program, DON'T change the rules the day before a store is about to win because you don't want to pay out. That's unfair and it's unethical.
    5. Stop always being behind the eight ball by ten years. Catch up, spend the money necessary to get to where we need to be, and be willing to take that risk for the outlook of the reward. Once your associates, managers & sales team have the proper skills to perform the jobs they've been hired for, the profit will come naturally. Right now, all levels of the company are dealing with old software, broken systems, and too many hands in the pot. Streamline your systems, get rid of the dead weight, and straighten everything out to make it efficient.
    6. GO INTO THE STORES OUTSIDE OF MASSACHUSETTS. Take a field trip, visit the stores, and see what the other places outside of the corporate office are dealing with. Every area has their own clientele. Some of your ideas up at the corporate office don't work in other states. TALK to your people. LISTEN to your associates. ASK those that have been in multiple roles & stores what their opinion is and don't get mad if they say something you don't like. Don't retaliate and don't fire them. Everyone is scared to tell the truth for fear of getting canned - and that's not a good way to run a company. You'll never know what's really going on in your districts and in your regions until you talk to those that are in the trenches.
    7. Stop letting the good GMs and Assistant managers get bullied & fired. I've seen multiple managers get fired and/or verbally & mentally abused by their upper management while other freeloading managers have continued to stay in the system and never get reprimanded EVEN when caught red handed. You're losing your strong leaders.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Dying Industry, but okay as a stepping stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Development Executive in New York, NY
    Former Employee - Business Development Executive in New York, NY

    I worked at Staples full-time (more than 3 years)

    Pros

    - Work from home office
    - My manager didn't micro-manage me
    - Decent pay and generous subsidy your first year in a new role

    Cons

    - Very low commissions
    - Poor quality in the management ranks
    - No innovation
    - Slow to make changes and usually poor direction once the changes are finally implemented
    - Training and meetings are usually a waste of time
    - Staples is moving jobs to their home office and decreasing pay significantly
    - Continuous erosion of benefits while the CEO is paid heftily
    - Dying industry with low margins

    Advice to ManagementAdvice

    Hire some new blood to reinvigorate the sales culture. Trim the fat even further and reward your top sales reps. First year reps shouldn't be making more on their subsidy then tenured sales reps meeting quota make in commission.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Good management, customers are great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Electronics Lead in Orlando, FL
    Former Employee - Electronics Lead in Orlando, FL

    I worked at Staples full-time (more than 5 years)

    Pros

    Room to grow with in each store. Management likes to promote with in.

    Cons

    Have to be good at sales, and talking with customers.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good place to work as technician but salary could be raised for certified technicians.

    Former Employee - Easy Certified Technician in Yonkers, NY
    Former Employee - Easy Certified Technician in Yonkers, NY

    I worked at Staples part-time (more than an year)

    Pros

    The company will work a schedule around you if needed.

    Cons

    Most of the time you are left to work alone and no one to ask questions to.

    Advice to ManagementAdvice

    District technician should have more availability to technicians in stores.

  7.  

    The place I worked

    Former Employee - Cashier in Huntersville, NC
    Former Employee - Cashier in Huntersville, NC

    I worked at Staples part-time (more than 5 years)

    Pros

    I think it was a very good place to learn
    I had a good life
    I was cool with everybody

    Cons

    I think it was a very bad place for growth
    Not much money to realy be made at al.
    I didn't complain much tho

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Neutral Outlook
  8.  

    Typical retail environment with copy center being the better department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Copy Center Associate in Owensboro, KY
    Former Employee - Copy Center Associate in Owensboro, KY

    I worked at Staples part-time (more than 3 years)

    Pros

    Copy Center always has something new to learn. If organized, can be a well paced work environment. As a part-timer, I got the days I needed, but at a small location, once I needed a full-time position, there was none available.

    Cons

    If the department is unorganized, it can be hectic as large jobs will be waiting for you where the time-frame needed to complete it is not able to be accomplished.

    Advice to ManagementAdvice

    The company last year makes everyone work on Thanksgiving now (used to be closed), this needs to be changed.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    It's a paycheck

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Staples full-time (more than 5 years)

    Pros

    Some very knowledgeable colleagues, flexible schedule, decent pay. Good bonus program when it's paid out. Executive group is trying to turn things around. Windows of opportunity to move up if you play the game well.

    Cons

    Benefits are not great, lots of store closings this year with more coming. Not much transparency. Number of middle management associates not excited about future of the company. Constant worry of being laid off.

    Advice to ManagementAdvice

    Be more open if possible. Like any place, rumors are constantly swirling and should/could be put to rest if management would simply address. I have personally heard a member of upper management deliver bold faced lies to a room of hourly associates. Should have been some accountability for that display.

    Neutral Outlook
    Approves of CEO
  10.  

    It was a nice family store

    Former Employee - Sales Associate in Englewood, NJ
    Former Employee - Sales Associate in Englewood, NJ

    I worked at Staples part-time (more than 3 years)

    Pros

    I had fun working at stalpes

    Cons

    I did not like how some costumers get when you not able to help them at the moment

  11.  

    Excellent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Manager in San Francisco, CA
    Current Employee - Sales Manager in San Francisco, CA

    I have been working at Staples full-time (more than 3 years)

    Pros

    people benefits for full time

    Cons

    benifits for part time and the 25 hour work rule

    Advice to ManagementAdvice

    get rid of bad apples quickly

    Recommends
    Positive Outlook
    Approves of CEO

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