Staples Reviews

Updated August 29, 2014
Updated August 29, 2014
1,954 Reviews

2.9
1,954 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Staples Chairman and CEO Ron Sargent
Ron Sargent
1,069 Ratings

Review Highlights

Pros
  • Good compensation provided and has a good work-life balance as well (in 42 reviews)

  • This is a decent job if you are post-high school, or need something part-time while in college (in 77 reviews)


Cons
  • When "back to school" season hits there is a lot more expected from the employees (in 30 reviews)

  • Upper management had no idea what the needs of the stores needs were (in 68 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    The last 2 years have been the hardest in over 30 years of retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager  in  Salt Lake City, UT
    Former Employee - General Manager in Salt Lake City, UT

    I worked at Staples full-time for more than 8 years

    Pros

    The day off and getting away from the negative emails.

    Cons

    The lack of company direction. They do not know where they want to go.

    Advice to ManagementAdvice

    Stick with one direction and do not try to sell all the new product coming into the stores.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    It's staples. not much else to say.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Salisbury, MD
    Former Employee - Cashier in Salisbury, MD

    I worked at Staples part-time for less than a year

    Pros

    Overall nice people who worked there and it was easy enough.

    Cons

    Pay was terrible. Was often scheduled more hours than I was able to work (being a student, I really couldn't do more than 25-30 and I was constantly at that max or more.) They also seemed to hire whoever could get in, rather than people who knew what they were doing.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  3.  

    Promises...and more promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Burke, VA
    Former Employee - Sales Associate in Burke, VA

    I worked at Staples part-time for less than a year

    Pros

    All the associates are definitely Friendly coworkers
    you are always active, always something to do

    Cons

    I was told I would be hired to primarily be a cashier because I was having health problems, so front end. Instead first day, I was told to organize the back office supplies and that was not bad.. until that's all I was ever doing.
    I worked there for 2 pay periods before my health conditions took an extreme turn for the worse. I explained to in-store management that i could not continue on this path and wanted the day off to go to a doctors appointment, The manager told me, "it's your choice, but if this keeps happening I can't promise that you can continue working here."

    Advice to ManagementAdvice

    When you tell someone they will be a cashier it would be best to actually allow that. I explained up front what I had going on, the hiring manager told me that it would be okay to stay in the front end. After being hired, the same manager plus all the other ones changed their original agreement to something completely different. When you make an agreement, stick to it.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Unsupportive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Copy Center Expert  in  Colorado Springs, CO
    Former Employee - Copy Center Expert in Colorado Springs, CO

    I worked at Staples full-time for more than a year

    Pros

    Better Customers with more serious needs and requests, real business customers that wanted really projects worked on

    Cons

    no support on doing the job they hired you to do, I asked to try and shadow another copy center manager before i got promoted and they said no. nobody in the building could help our department at all when we got busy. heaven forbid we had to go to lunch

    Advice to ManagementAdvice

    not sit in the office all day every day

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Lot of work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Delivery Driver  in  Loris, SC
    Current Employee - Delivery Driver in Loris, SC

    I have been working at Staples full-time for less than a year

    Pros

    Being by myself and love talking with my customers

    Cons

    truck being late, making me work even harder, pay isn't good, and I need extra help loading my truck

    Advice to ManagementAdvice

    Make sure that the truck be on time

    Doesn't Recommend
    Neutral Outlook
  7.  

    A good start

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Staples

    Pros

    can be a good start in retail, can meet good people, but management is stuck in the past.

    Cons

    Retail stuck in the past brick and moor stores are losing out to amazon.com and quickly.

  8. 2 people found this helpful  

    it's a job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Kansas City, MO
    Current Employee - Anonymous Employee in Kansas City, MO

    I have been working at Staples full-time for more than 5 years

    Pros

    ok benefits. well established company, pays decent,

    Cons

    poor employeees, which means lots of overtime, horrible local hr dept. , changing all shifts basically to part-time to avoid paying benefits...very sad

    Advice to ManagementAdvice

    Try to put the employees first and they would try harder

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 2 people found this helpful  

    There's not always an easy button...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Staples part-time for less than a year

    Pros

    If you have a great team of co-workers with a 'can-do' attitude, not only do tasks get done, customers are also happy! Also, if you have a more experienced team, there are great opportunities for on-the-job training.

    Cons

    Customers. Not enough time for an everyday associate to finish training modules. Safety when getting rather heavy items (laser/all-in-one printers to envelope boxes) from a ladder is sometimes unreasonable.

    Advice to ManagementAdvice

    Standardize policies & procedures from top-down. There is not enough time in the day for any/all employees to complete required training unless they're in the copy center.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 2 people found this helpful  

    WOW, just WOW

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Staples full-time for more than 5 years

    Pros

    I worked with great people at the store. It supported being customer oriented. Promotes from within. Flexible hours for non-managers. New training modules seemed to come out every few months to keep you on your toes. Corporate officers and their minions were able to come and do a meet and greet.

    Cons

    A lot of pressure to push employees to their absolute limits. I listened to my superiors threatening people of their jobs in front of other people. If you don't enjoy sales, this is a bad place. Bonus programs were always changing. Performance appraisals changed year to year so it was difficult as an employee to know how you'd be scored come review time. No solid discounts for employees.

    Advice to ManagementAdvice

    Management needs to communicate in a clear and concise manner.

    When rolling out a new program, visit stores in a more mystery shopper way and ask associates what they'd think of the changes.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    Great company butin the Matrix still going through growing pains

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Matrix Agent  in  Brooklyn Park, MN
    Current Employee - Matrix Agent in Brooklyn Park, MN

    I have been working at Staples full-time for less than a year

    Pros

    Work at home, pay is good raises and vacation and great insurance plan

    Cons

    Management is hard to contact, The software we use could be updated using outdated tools to our competitor. Some employees skill level varies greatly.

    Recommends
    Positive Outlook
    No opinion of CEO

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