Staples UK

www.staples.co.uk
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Staples UK Reviews

Updated February 13, 2015
Updated February 13, 2015
9 Reviews
2.4
9 Reviews
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Recommend to a friend
Approve of CEO
Staples UK CEO Ronald Sargent
Ronald Sargent
1 Rating

Employee Reviews

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  1.  

    Product Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Product Manager
    Former Employee - Product Manager

    I worked at Staples UK full-time (more than 3 years)

    Pros

    Great place to "cut your teeth" as a starting role. Varied and intense workload providing multi-channel experience. Office Products is still quite a friendly industry so not as aggressive as some. In my time there there were a number of people who had been with the organization a long time and were happy to help you learn and advance, However, with a number of consolidations, re-locations and masses of redundancies I think the majority of these people have now moved on.

    Cons

    Poor work/life balance with a heavy workload. Much of this was driven by a resistance to change and masses of bureaucracy that one had to go through to get anything implemented. Also it felt like every decision had to be checked and ratified by commission and there was little scope for creativity. This meant most simple tasks took much longer than they should/could. Also it meant that we were unable to react quickly to changing micro and macro circumstances. There was also a lack of ambition to discuss and embrace new ideas.
    Staples also paid poorly for the area/industry, especially when you consider their location, and there appeared to be a ceiling to internal promotion making it difficult to advance your career beyond a certain level or move horizontally to different departments.

    Advice to ManagementAdvice

    Sort out your supply chain and instead of having a warehouse full of stock try putting more into the stores. Even now, several years after leaving I often see empty shelves or no replenishment stock in Staples stores. Consider price matching major competitors and shout about it, including certain online giants! Empty shelves and high prices are a massive disincentive for people having to go all the way to a store. Improve the functionality of the website. People don't necessarily want masses of choice, they want to use a site that's easy to navigate, well laid out with the correct information and reviews. Staples have never been at the cutting edge, but appear to be being left behind quicker than ever these days and risk becoming irrelevant.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    It was very bad, the people were not nice and management couldn't do anything.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in London, England (UK)
    Current Employee - Associate in London, England (UK)

    I have been working at Staples UK

    Pros

    Sometimes customers were nice and that was good to get know more people

    Cons

    Staff can be very unfriendly and mean

    Advice to ManagementAdvice

    Try harder to know what's actually going on in the stores and be fair to staff

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    boring bad training bad support

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Staples UK part-time (more than a year)

    Pros

    Easy work and majority of people nice to work with and a well known company.

    Cons

    Wages are not good and especially for the work you do

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Decent part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Associate
    Former Employee - Store Associate

    I worked at Staples UK part-time (less than a year)

    Pros

    Lots of support, good culture, friendly staff

    Cons

    Can get very busy, pay could have been better

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Its has been a smooth and rough ride so far but i have enjoyed every bit of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Copy and Print Specialist in Manchester, England (UK)
    Current Employee - Copy and Print Specialist in Manchester, England (UK)

    I have been working at Staples UK full-time (less than a year)

    Pros

    good for freshers . Good culture and very much flexible approch. Very organised and ethical values with a very international culture.

    Cons

    Slow growth rate and sometimes too much to handle on your plate.

    Advice to ManagementAdvice

    Being a part of management i think more communication and sometimes more time spend with new managers in order to make them feel comfortable.

    Recommends
    Positive Outlook
  7.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - BDA in City of London, England (UK)
    Current Employee - BDA in City of London, England (UK)

    I have been working at Staples UK

    Pros

    Company provides career progression opportunities. Staples rewards performance. Good coaching system.

    Cons

    Low level of academic qualification at BDA/BDM level.

    Advice to ManagementAdvice

    Employ more graduates at entry level.

    No opinion of CEO
  8. 1 person found this helpful  

    Fast Paced, Result-led Staples

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Finance Analyst
    Current Employee - Finance Analyst

    I have been working at Staples UK

    Pros

    Easy accessible, free parking, life insurance, friendly but disciplined working environment, flexible hours available when agreed with line manager. Market leader, growing profitable company good senior leadership. Staples likes to nurture current staff promote from within where possible.

    Cons

    Low turnover staff in Middle Management posts making harder for staff under them to progress within the company, after a while they tend to leave. Bonus is only available to middle management and above. Pay is lower than industry standard. Training and development of employees needs much improvement.

    Advice to ManagementAdvice

    Employees need more than pay as incentive. Bonus structure needs reviewing. Training and development of staff needs to be looked at so they can continue adding more value to the company. Staff need to feel more valued at the moment they do not, they feel very expendable. Communication needs to be improved so relevant info gets filtered down to all levels.

    Approves of CEO
  9. 1 person found this helpful  

    McJob: low pay, poor conditions and disappointing expectations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Customer Service Assistant in Oxford, England (UK)
    Former Employee - Customer Service Assistant in Oxford, England (UK)

    I worked at Staples UK

    Pros

    To prevent homelessness and starvation. To exercise. To unite against a common enemy - regional, national and international management and administration. Those working at Staples generally have a common interest that leads them to apply for work there.

    Cons

    With three or more deliveries a week, work is never ending. Higher management dictates new floorplans every month and dictates a firm lack of understanding of staff and customers being able to firmly place items. Troublesome customers are more regular than you might expect from a stationery store, and Staples policy does very little to safeguard employees rights - tribunals are staged and right of appeal is limited to five days. The pay is seven pence above minimum wage and a pound above minimum wage for line managers. Understaffing is ripe due to budgetary allocations.

    I found a high incidence of bullying from senior line managers and an assistant manager, one of which (the line manager) was well sorted out. Assistant Managers and Managers receive a vastly greater payslip than the lower ranking staff who provide the muscle work and interaction that keeps the store going. In 2008, managers were treated to an all expenses paid trip to Las Vegas for a week as part of a 'training exercise'. This included flight costs, nights in a hotel and a personal spending budget totalling more than a standard full-time staffer makes in three months.

    Staffer training post-induction week is a joke. Though a computer training module exists, there is no time for this on the shop floor. The technology is often flawed, and staff are expected to complete it from home. Its generally Staples-exclusive, non transferrable and the certificates are placed on a wall leading to the staff room. Atypical modern staff room, filled to the brink with vending machines (costing more per item than on the shop floor), Staples posters and brochures. Peronal items such as photos of loved ones are frowned upon, and confined to personal locker space.

    Staff discount is an abysmal 10%, which is similar to the Customer Loyalty discount, which staffers may not apply to for. A number of cases of poorly accounted wages round-ups were reported there also.

    Advice to ManagementAdvice

    Decrease the gap between the salaries of junior and senior staffers, offer more respect and paid training. Look after staffers rights and institute policy to protect them from disruptive customers, including instituting a right to ban. Cut new plannograms down to three a year and allow a degree of improvisation based on what local management think works best with their stores and familiar clientele. Also, a proper staff discount should be introduced. Staff members cannot be expected to look as if they are glad to see customers under these conditions

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Good Job Crap Pay if your over 22

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Team Leader in Leeds, England (UK)
    Current Employee - Team Leader in Leeds, England (UK)

    I have been working at Staples UK

    Pros

    Easy Place to work, everyone can do anything, with right training. each shop is a close community and inturn so is each district.

    Cons

    Profit motivates this business over the staff. currently staples has cut all payroll down to less than what a shop can run. which in turn lets me down on my hours and overtime (which they expect for free) and nearly all promotions go on who you know and not what you know.

    Advice to ManagementAdvice

    Consider the lives of the people you are cutting hours back on. You get so much money, we don't. In the end a high volume of staff turnover will come your way, because people cant pay there bills at staples

    Recommends
    Approves of CEO

Staples UK Photos

Staples superstore, Chatham (Photo thanks to Geograph user N Chadwick, Some Rights Reserved)
Poole : Staples Office Superstore (Photo thanks to Geograph user Lewis Clarke, Some Rights Reserved)
Staples, Fountain Retail Park (Photo thanks to Geograph user N Chadwick, Some Rights Reserved)

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