StarTek Reviews

Updated April 19, 2015
15 reviews filtered by
  • Mansfield, OH
  • Any Job Title
4.0
15 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
StarTek CEO Chad Carlson
Chad Carlson
4 Ratings

15 Employee Reviews

Sort: Popular Rating Date
  1. Technical support Trainer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Trainer in Mansfield, OH
    Current Employee - Technical Trainer in Mansfield, OH

    I have been working at StarTek full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    fun work place and people

    Cons

    would like to see better pay

  2. Up-Trainer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mansfield, OH
    Current Employee - Anonymous Employee in Mansfield, OH

    I have been working at StarTek full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    culture is amazing and fun place to work

    Cons

    the only negative is pay isnt the best

  3. Little room for compassion in collections

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative in Mansfield, OH
    Former Employee - Collections Representative in Mansfield, OH

    I worked at StarTek full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Steady hours per week
    Full-time job

    Cons

    company policies that have to be followed allow for little to no compassion for customers who have fallen on hard times or had extreme circumstances.
    Angry, cursing, threatening, screaming customers make up at least 80% of the calls you receive.

    Advice to Management

    Allow perspective hires to preview irate calls and see if it's really the job for them.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Fun work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Mansfield, OH
    Former Employee - Customer Service Representative in Mansfield, OH

    I worked at StarTek

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    great money, easy job fun people and awesome benefits

    Cons

    changing schedule And change in business

    Advice to Management

    staying consitant

  6. A positive workplace with supportive leadership.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mansfield, OH
    Current Employee - Anonymous Employee in Mansfield, OH

    I have been working at StarTek full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    StarTek Mansfield is better than other call centers. People there care about me and want me to have a good day.

    Cons

    Sometimes the calls are difficult or you deal with an angry customer, but I haven't had a job yet where that isn't the case. And dealing with an angry customer over the phone us a lot easier than dealing with an angry table when you're working at a restaurant!

    Advice to Management

    Keep up the community involvement! More businesses around here should do the kind of stuff you're doing here, sponsoring parades, saving the Christmas Lights display at the fairgrounds, all that stuff. Way to go!

  7. Love my job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mansfield, OH
    Current Employee - Anonymous Employee in Mansfield, OH

    I have been working at StarTek full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    People work together to always find a way to make the environment better for all employees. Growing faster than any other business in the Mansfield area.

    Cons

    Can be a very demanding job. Time is money and attendance is key. As long as you have a good work ethic there is no issues. No one ever calls a call center to tell them how awesome they are so you can have a tough day with a lot of negative people. Just have to know it is not you, but the situation and find out how to move forward.

    Advice to Management

    Remember what it was like to be an agent.

  8. Have seen a lot of changes in my career. Most of them for the better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Advanced Technical Support in Mansfield, OH
    Current Employee - Advanced Technical Support in Mansfield, OH

    I have been working at StarTek

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    My pay, no other jobs around here with this pay. Paid time off. Insurance. Friendly. Fun. Holiday pay. Some holidays off.

    Cons

    Stressful. Can be hard to move up or stay moved up in leadership. Management not always honest. Can't always get the days off you need.

    Advice to Management

    Be honest and open with people. Build your relationships better with your supervisors and make them ready to take your job some day.

  9. Helpful (1)

    Startek MANSFIELD

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Mansfield, OH
    Former Employee - Customer Service Representative in Mansfield, OH

    I worked at StarTek full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Overtime is plentiful, however even if you volunteer for 20 extra hours per week, they will still ask you to do more.

    Cons

    Next to none on the training for job you are about to do in which you are expected to excel in.

    Advice to Management

    No more favorites, No more passive-aggressive threats to retain employment, No more harassing hourly employees after their shift is over, No more promises you cannot keep, Follow the dress code (we don't want to see your cleavage), Let employees write down their passwords on systems they have to change monthly, Quit showing up to work drunk/stoned.

  10. Positive momentum

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager in Mansfield, OH
    Current Employee - Operations Manager in Mansfield, OH

    I have been working at StarTek full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I like the leadership, I like the management, I like the friendliness and competitiveness atmosphere. I had heard a LOT of negative things about this place before starting here, but I try not to let the opinions of others become my own reality, so I am giving it a shot!

    Cons

    Compensation is a little lower than I would hope, but not unreasonable for the area here in Mansfield. There are higher paying jobs coming with some additional clients though, targeting for 4th quarter 2014!

    Advice to Management

    Continue to make tweaks and changes and improvements

  11. Helpful (1)

    They have mandatory overtime, if you don't stay they find some way to get rid of you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Mansfield, OH
    Former Employee - Customer Service Representative in Mansfield, OH

    I worked at StarTek full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good training and time with trainers to learn system

    Cons

    need to have background in office machines (computer, typing skills, and multi-line phone system.)

StarTek Photos

Company building
outside the building

+ Add Photo

Work at StarTek? Share Your Experiences

StarTek

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.