StarTek Reviews

Updated August 21, 2015
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2.5
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StarTek CEO Chad Carlson
Chad Carlson
55 Ratings

Pros
  • Decent managers, work from home in some positions (in 10 reviews)

  • Generally, with any call center it depends on the client (in 5 reviews)

Cons
  • EGO, EGO, EGO, not a good combination with customer service and sales (in 6 reviews)

  • This is something that happens at any call center (in 5 reviews)

More Pros and Cons

172 Employee Reviews

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  1. Account Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Service Representative in Lynchburg, VA
    Former Employee - Account Service Representative in Lynchburg, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at StarTek full-time (More than 5 years)

    Pros

    It is a good company with opportunities to grow and move up to higher positions. My last year of employment was 2010 but it is not giving me the date above.

    Cons

    The department that I worked in is no longer apart of the company which was Qwest,


  2. Cheap company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jeffersonville, KY
    Current Employee - Anonymous Employee in Jeffersonville, KY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at StarTek full-time (More than a year)

    Pros

    There are only pros if your work as a customer service agent "brand Warrior". If you are any step higher, it is not very good.

    Cons

    The company is sooooo cheap, and the technology is so bad.

    Advice to Management

    Invest money in technology


  3. Low Cost provider strategy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at StarTek full-time

    Pros

    Stable company, job security, great culture.

    Cons

    Dramatically low pay, around 10th percentile of the market. To the point of being offensive. The company does not really care about attracting solid talent because they aren't willing to pay for it. They will hire the lowest of the low employees and pay them dirt... Then complain about attrition.

    Advice to Management

    Pay all positions in the company at a minimum 50th percentile of the market for starters. That way you can be more selective with your hiring decisions and you will then build loyalty amongst your staff.


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  5. Ugh!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative (CSR) in Lynchburg, VA
    Former Employee - Customer Service Representative (CSR) in Lynchburg, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at StarTek full-time (Less than a year)

    Pros

    The break room, discounts at stores in shopping center, pool table, cold atmosphere, that's all I can really think about for pros

    Cons

    Rude customers, rude supervisors,systems were temperamental, not enough money for the work, back to back to back calls.

    Advice to Management

    Treat your employees like actual human beings and not little robots that do your dirty work.


  6. Inexperience and Double Standards at the Senior Levels

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Greenwood Village, CO
    Former Employee - Anonymous Employee in Greenwood Village, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good mid-Level Management, they really care

    Cons

    Poor Senior Leadership, very top down Communication is terrible Low pay, no recognition

    Advice to Management

    I have never worked at a company where the senior leadership team is not held to the same standards of excellence that others in the company are held to. I would not recommend working here if you want to bring fresh ideas to the workplace. You will get very tired of the phrase "that's not the way we do it here". The stock price over the past year is reflective of the ability of the senior management.


  7. Going nowhere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Greenwood Village, CO
    Current Employee - Director in Greenwood Village, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Every opportunity for someone with endless patience and no pride.

    Cons

    Senior leadership team absolutely out of ideas. Most have worked together for years, and are unwilling to hold each other accountable. A revolving door for mid and mid-senior managers who continually pay the price for a talentless senior team. An absolute career killer if you're not careful.

    Advice to Management

    Look at your metrics as a leadership team. Would you accept that kind of performance from your lowest paid entry level agent? Enough said . . .


  8. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at StarTek full-time

    Pros

    Flexible Schedule, Decent training curriculum.

    Cons

    Ridiculously lower salaries for all levels of operation versus competition.

    Advice to Management

    You get what you pay for.


  9. Operations Manager

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at StarTek full-time (Less than a year)

    Pros

    Good people; good ideals;

    Cons

    Business Process Outsourcing (BPO) is not for everyone.


  10. Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Account Executive in Lynchburg, VA
    Former Employee - Customer Services Account Executive in Lynchburg, VA
    Doesn't Recommend
    Negative Outlook

    I worked at StarTek full-time (Less than a year)

    Pros

    Great pay for an easy job

    Cons

    Constant changes with short notice


  11. Where can I start???

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lynchburg, VA
    Former Employee - Anonymous Employee in Lynchburg, VA
    Doesn't Recommend
    Negative Outlook

    Pros

    Because the turnover rate is soooo high, you're constantly being asked to work more hours.

    Cons

    Where can I start... Management DOES NOT HELP when customers call in asking to speak to a manager. You can spend 10 minutes on the phone trying to deescalate a conversation with an irate customer and it still wont work. Your supervisor will still blame YOU. Also, Startek expects you to make it to work even if the weather is so bad your car can't even make it out of the driveway, all because they refuse to shut down the site, despite every other business being closed in the shopping center it is located in.

    Advice to Management

    Actually do your job instead of snap-chatting each other in your cubicles.



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