StarTek Reviews

Updated October 15, 2014
Updated October 15, 2014
103 Reviews
2.5
103 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
StarTek CEO Chad Carlson
Chad Carlson
33 Ratings

Review Highlights

Pros
  • Decent managers, work from home in some positions (in 9 reviews)

  • Generally, with any call center it depends on the client (in 5 reviews)


Cons
  • Call center work is always tough, but that atmosphere of we are in this together helps a lot (in 5 reviews)

  • EGO, EGO, EGO, not a good combination with customer service and sales (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    Really great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at StarTek full-time (less than an year)

    Pros

    training was great. Great pay and good job for college student

    Cons

    No advance path, no plan of advancement for employee

  2.  

    Decent but needs improvement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Account Executive (Comcast) in Grand Junction, CO
    Former Employee - Customer Account Executive (Comcast) in Grand Junction, CO

    I worked at StarTek full-time (less than an year)

    Pros

    Ive worked at several call centers. StarTek was the best one I had worked at. Generally, with any call center it depends on the client. One client might have it good, while others have it bad. I worked for Comcast, so I had it much better than people who did AT&T. It was very relaxed, the environment was considerably friendly (for the most part), there was alot of freedom, good pay (compared to other call centers), and decent flexibility with schedule. The work was incredibly easy as well.

    Cons

    Startek and their clients really do not care about the employees. That is something that becomes obvious after working there for some time. They see you as easily replaceable commodities, and only easily replaceable commodities. They will train you on something then say "oh nevermind you have to do this now". They started adding considerably more work on us and not paying us any more money. The job I had in technical support, now has to do billing AND sales. They almost tripled our work. They were constantly changing policy and rules. The whole thing was in a constant state of flux and they would constantly lie to us and give us false information about what was actually going on.

    They made us all work Christmas and Thanksgiving after promising we would get those off. They didn't give people bonuses they were supposed to get. We were supposed to get paid more for working late, that didn't happen. When I was there, the call grading system needed alot of improvement. My manager was very immature and had it out for me and someone else who worked with me, as a sort of weird vendetta. Still, to this day we do not know why that was. It was really hard to deal with to say the least. She would just catch us, make things up about things we did on a call, and threaten to fire us regularly. You saw ALOT of this kind of high school mentality there.

    There was also alot of sex going on. This is something that happens at any call center. This particular call center however, had at least one supervisor involved who never got in trouble. He would constantly make sexual comments and advances to girls under him. I probably heard a dozen girls complain to me, and I'm a guy. The fact those girls felt comfortable telling me this makes me think there were actually much more of them. There were guys flirting and constantly trying to pick up girls, lots of sleeping around, etc.

    Advice to ManagementAdvice

    Be more professional. Do not let your personal issues interfere with the people under you. Actually care about those people. Don't give information about what will happen or is happening if you don't actually know, and don't make promises you are going to break. Don't be rude to your employees.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Maintaining/Troubleshooting Avaya VoIP call centers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Telecom Administrator in Greenwood Village, CO
    Former Employee - Telecom Administrator in Greenwood Village, CO

    I worked at StarTek as a contractor (less than an year)

    Pros

    Virtual Office. Experience in callflow vectoring,VDN's

    Cons

    Was A contract to hire but during contract, StarTek outsource the voice portion out to Spoken Technologies that had shortened what I thought was a great opportunity

    Advice to ManagementAdvice

    Have no complaints

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    I love startek

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tech Support Representative in Greeley, CO
    Current Employee - Tech Support Representative in Greeley, CO

    I have been working at StarTek full-time (less than an year)

    Pros

    Good bonus matrix if you meet your goals and have good attendance expect a nice bonus.

    Cons

    Hard to get weekends off

    Positive Outlook
    Approves of CEO
  6.  

    Its not a bad company to work for. The pay could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Universal Agent in Cincinnati, OH
    Current Employee - Universal Agent in Cincinnati, OH

    I have been working at StarTek full-time (more than an year)

    Pros

    Opportunity for advancement is a plus but as I stated the company has too many employees and your more consider just a number than a value employee.

    Cons

    The pay isn't that great for the amount of work ask to do.I feel I should be making much more on the hour.

    Advice to ManagementAdvice

    I feel like I'm being micro manage at this company because of the turnover.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Leaves a lot to be desired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Decatur, IL
    Former Employee - Anonymous Employee in Decatur, IL

    I worked at StarTek full-time (more than 3 years)

    Pros

    Promote from within. Pay is competitive for the job markets they exist within. Offer benefits; PTO, Health, Dental. Holiday Pay

    Cons

    Will embellish on possibilities in order to get what they want from employees. Very Political environment- just like high school only worse. Change company policies like the wind in order to hire and fire and demote as they please

    Advice to ManagementAdvice

    Treat others as you wish to be treated. You can start with Respect

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    So many things wrong here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Universal Representative in Cincinnati, OH
    Current Employee - Universal Representative in Cincinnati, OH

    I have been working at StarTek full-time (more than an year)

    Pros

    You can work at home...at least until they say you have to come in then you can start looking for a new job.

    Cons

    Very high turnover (reps and managers),pay issues, constant changes, lies broken promises. Cult-ish atmosphere. crap pay.

    Advice to ManagementAdvice

    Get it together.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    Contractual Work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - VBA Programmer in Shelbyville, TN
    Current Employee - VBA Programmer in Shelbyville, TN

    I have been working at StarTek as a contractor (less than an year)

    Pros

    The employees are very good people. They are positive and easy going. They are knowledgeable about their company and its needs. Compensation is good and prompt. the allow you to work remotely.

    Cons

    They need a little more organization when specifying the needs of a particular project and its technical parameters. The remote access of working has a little bit of a time delay, but not much.

    Recommends
    Positive Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Working from home is not enough incentive to stay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - WAH Universal Agent in Cincinnati, OH
    Current Employee - WAH Universal Agent in Cincinnati, OH

    I have been working at StarTek full-time (more than an year)

    Pros

    Working from Home is the only positive thing about this job.

    Cons

    The rules change on a daily bases.You cannot get a clear answer from management. Don't even bother with the HR dept in Cincinnati. They have no idea on what they are doing. The computer and phone systems keeps crashing. My system has been down for days at times and I don't get paid for their problems. They have shift bids about every 4 months and make up new rules on how you can qualify for a better work shift. There is nothing positive to say about this company. I doubt if they will be around much longer. Run the other way if they offer you a job!

    Advice to ManagementAdvice

    Start treating your employees like intelligent beings.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    They have mandatory overtime, if you don't stay they find some way to get rid of you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Mansfield, OH
    Former Employee - Customer Service Representative in Mansfield, OH

    I worked at StarTek full-time (more than an year)

    Pros

    Good training and time with trainers to learn system

    Cons

    need to have background in office machines (computer, typing skills, and multi-line phone system.)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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