StarTek Reviews

Updated June 27, 2015
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157 Employee Reviews

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  1. A positive workplace with supportive leadership.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Mansfield, OH
    Current Employee - Anonymous Employee in Mansfield, OH

    I have been working at StarTek full-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    StarTek Mansfield is better than other call centers. People there care about me and want me to have a good day.

    Cons

    Sometimes the calls are difficult or you deal with an angry customer, but I haven't had a job yet where that isn't the case. And dealing with an angry customer over the phone us a lot easier than dealing with an angry table when you're working at a restaurant!

    Advice to Management

    Keep up the community involvement! More businesses around here should do the kind of stuff you're doing here, sponsoring parades, saving the Christmas Lights display at the fairgrounds, all that stuff. Way to go!


  2. CONTROL CONTROL CONTROL,

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Myrtle Beach, SC
    Current Employee - Customer Service Representative in Myrtle Beach, SC

    I have been working at StarTek

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    FULL TIME PERMANENT EMPLOYMENT. NOT AN EASY THING TO FIND IN MYRTLE BEACH S.C. AND BELIEVE ME, THEY KNOW THAT AND TAKE FULL ADVANTAGE OF IT

    Cons

    They control everything you do. From your breaks. your shifts, what you can keep on your desk, when you can call back a customer in need and even when you can pee ! If you have to use the bathroom outside of a predetermined scheduled break time, you get in trouble. You have to ask permission for everything like a kindergartener and are constantly threatened with a first and final warning. They dont let their employees think for themselves and everything you do is coded in aux time through your phone. They treat us as incompetant sheep and think we are robots, not people. Their business model may look good on paper but it is not realistic and doesnt take any human element into the equation. Its a very unorganized place ran by incompetant supervisors. Very clicky as well.

    Advice to Management

    Lead by example. Hyprocracy is not a leadership quality. Stop threatening the entire site with a first and final warning every time one person does something wrong. Talk to the employee about the issue and stop the threats to all agents. We all got threatened to get fired because one agent put their foot up on their desk. REALLY PEOPLE ? Be adults and just tell that agent to put foot down as it is rude and unprofessional. Dont threaten the entire call center !


  3. Really bad management!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at StarTek full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The only pros are that it is full time, indoors, and you can sit.

    Cons

    Asking for help is met with sighs and eye rolls from the supervisors. Once you're out of training you are on your own. You don't know week to week what your schedule will be. Quality control is inconsistent. You are told to do one thing in training and then another on the floor. Pizza and a pretty new building don't make up for a bad environment. You are constantly monitored. Lord help you if you have to pee. Instead of asking if you need help on a call taking a long time you are sent a chat message telling you to hurry up. The threat of a first and final is always hanging over your head. Cliques and favoritism are obvious. If a call escalates and the customer asks for a supervisor you have to stall until they hang up. I don't remember a supervisor ever taking a call.

    Advice to Management

    Be consistent, fair,and patient.Take the time to actually communicate with employees instead of using threats or demeaning then.


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  5. It's a job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative II in Colorado Springs, CO
    Current Employee - Customer Service Representative II in Colorado Springs, CO

    I have been working at StarTek full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    I get some experience that I can put on a resume,
    I get a regular paycheck

    Cons

    The advencement opportunities are not worth what they pay, The phone queue keeps getting messed up and sending calls that agents can't comlete because of lack of training/access for call type, Nearly impossible to get schedule changed

    Advice to Management

    Offer raises and/or bonuses for high performers, Pay more attention to employee safety (close on snow days), Request and follow employee feedback


  6. Don't care about their employee's

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent
    Former Employee - Customer Service Agent

    I worked at StarTek full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Very easy job, really nice people. Steady paycheck guaranteed full time.

    Cons

    This company does not care if you have kids or not they will give you points and say that they have a "no fault attendance policy" doctors notes do not excuse you if you are one minute late you get some points for that so it is very easy to accrue points. You will get calls from angry people who have been transferred 2-3-4 times because no one knows what they are doing the female supervisors are just lazy, they fire good people and go off of hear say. They pick and choose who they hold the system to if you're not their favorite then you can pretty much forget about any kind of advancement. The managers never call the members back all they care about is their "clients" who have tons of workers without access to system that are necessary for the job the clients are not trying to fix any of the glitches they make us lie to the member saying someone will call them back even though no one does. They penalize you for any little detail they nit pick at you and expect you to be a perfect human being they should just hire robots

    Advice to Management

    Learn your job and start caring about peoples families. Stop putting business in front of actual humans especially when it comes to medical causes.


  7. Horrible work place! Don't work here unless you have too!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Colorado Springs, CO
    Former Employee - Customer Service Representative in Colorado Springs, CO

    I worked at StarTek full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Lockers
    Some friendly people
    Good lunch area (TV's computers)
    Clean
    Free locks
    Sometimes they made feed you lunch
    A tee shirt

    Cons

    Horrible mangers [supervisors]
    You can't even use the bathroom
    Can't talk at you work station
    Feels like a high school instead of work

    Advice to Management

    Honestly you should get on the phones and understand a call center environment. You guys only do your job when upper management is around or your clients . You all do not care about people and treat grown adults as adolescents. Horrible place to work .


  8. Messy management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at StarTek

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    the coworkers were great hard working people

    Cons

    the management was messy. It was a new contract so knowledgeable supervisors were nowhere to be found.

    Advice to Management

    Don't hire supervisors that aren't qualified or knowledgeable.


  9. Continual chaos

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Englewood, CO
    Former Employee - Anonymous Employee in Englewood, CO

    I worked at StarTek

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There is an opportunity to really make a difference.

    Cons

    Missing a lot of critical skills at the corporate level; inability to maintain a focused strategy and build on momentum; alarming high level of turnover in corporate office.

    Advice to Management

    Bring in some effective leadership - the 'friends and family' approach to assembling a management team is not working.


  10. Good not great

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at StarTek

    Pros

    Set schedule with clear tasks to complete that day. Good training

    Cons

    Became tedious and monotonous after a while

    Advice to Management

    N/A


  11. Alright Company That Needs Improvements

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Colorado Springs, CO
    Current Employee - Member Service Representative in Colorado Springs, CO

    I have been working at StarTek full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Full-time employment,
    Call Center work 8 hr shift sitting at a computer ,
    A steady pay-check,
    Weekly accumulate paid time off (PTO)

    Cons

    There are certain leaders/ managers who notate in a customer account to do a follow-up call, but fail to actually call customer back. If or when customers call to speak with that particular manager, then that manager has an excuse not to speak directly to the customer at that moment or manager refuses to speak with customer at all.

    The starting hourly pay might be $10.00, or $10.50. This is barely enough with the net pay/ take home pay for a single person, without any dependents.

    I have been employed with this company for 7 months, as of currently.

    Advice to Management

    Please start to practice INTEGRITY starting this new year of 2015.



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