Starbucks Reviews

Updated August 30, 2015
211 reviews filtered by
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3.6
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Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
116 Ratings

Pros
  • Excellent benefits even for part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)

Cons
  • No existence of work life balance (in 131 reviews)

  • District managers in the Dallas area are amazingly susceptible to engaging in this gossip - it would be comical if it weren't just sad (in 140 reviews)

More Pros and Cons

211 Employee Reviews

Sort: Popular Rating Date
  1. great benefits

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Barista Trainer in Chicago, IL
    Former Employee - Barista Trainer in Chicago, IL
    Recommends
    No opinion of CEO

    I worked at Starbucks (More than 3 years)

    Pros

    Offer amazing benefits, even to part time employees. Loved my coworkers (most of them). Meet some great customers through the job and still have friendships with a select few even after leaving.

    Cons

    Can be stressful. Often understaffed. My store had a high turnover rate.

    Advice to Management

    Pay attention to your employees, listen to what they say.


  2. View from a tough town

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Starbucks Shift Lead in Glencoe, IL
    Current Employee - Starbucks Shift Lead in Glencoe, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Its a large company, have opportunities to learn at many stores, opportunities to move up in the business are available

    Cons

    They work you very hard and expect a lot from individuals that cant always be expected.


  3. Helpful (1)

    Tremendous company, great moral compass, excellent vision!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Niles, IL
    Former Employee - Store Manager in Niles, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks (More than 3 years)

    Pros

    If you have a high energy, high tolerance attitude, Starbucks can be an incredibly rewarding place to be. The benefits are amazing, considering they apply to every employee over 20 hours per week. You can struggle with work/life balance as a manager or above, but again if you are the right mindset and stay organized, you won't have it be a problem.

    Cons

    As a store manager, it felt as if they were really squeezing and micro managing us in order to maintain what I found to be impossible sales and labor targets. I think they should take into consideration the vast range of stores when they determine salaries for SM's. A manager running a packed, slammed store makes the same as a manager running a quiet, small neighborhood store if they have the same experience. But there is great support all around, you just have to ready to get micro managed.

    Advice to Management

    Adjust pay scale to work required. Allow more flexibility for labor and sales targets. Provide SM's the hours needed to complete their admin work.


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  5. Barista / Team member

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista - Starbucks in Chicago, IL
    Former Employee - Barista - Starbucks in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks part-time (Less than a year)

    Pros

    Good environment, worked with some really good people. There is great benefits that come after being there for some time. Its great to have as a side job. Free pound of coffee every week.

    Cons

    You have to be an early riser, for most locations. Its very hard to get full time unless you are a supervisor. When the store gets busy its definitely stressful. Not only does it get busy, but you also have to deal with rude customers when its busy which is the worse, since you have to refrain from speaking your mind.

    Advice to Management

    Focus on customer more and less, on trying to up sell the whole menu to them. Most customers just go there for coffee and if they want something else they will tell you.


  6. Shift Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Chicago, IL
    Former Employee - Shift Supervisor in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at Starbucks full-time (More than 3 years)

    Pros

    great baristas to work with:)

    Cons

    Managers don't really help

    Advice to Management

    Have managers contribute more to the team


  7. Barista

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Orland Park, IL
    Former Employee - Anonymous Employee in Orland Park, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great benefits, good schedule, good environment.

    Cons

    Store manager micro managed everything and made the work environment tense.

    Advice to Management

    Utilize shift managers and assistant managers as intended.


  8. Cool

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shifty in Chicago, IL
    Current Employee - Shifty in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Starbucks (More than 10 years)

    Pros

    Great Fun Benefits Connections Flexibility Free coffee Friends.

    Cons

    Management Corporate BS Mean people Mean DM's Bad partner development Turnover Gossip

    Advice to Management

    Do better


  9. Starbucks Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Chicago, IL
    Current Employee - Barista in Chicago, IL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    They treat their employees really well while caring about the customers. Fun/fast paced environment. Good team building culture.

    Cons

    Poor training, too much emphasis on sales, the occasional rude customers.


  10. Shift supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Tinley Park, IL
    Former Employee - Supervisor in Tinley Park, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Starbucks full-time (More than 3 years)

    Pros

    Good benefits, fast paced environment

    Cons

    Lack of structure for promotion; promotions done on whims rather than talent; also take the ability to BS more than actual work performance

    Advice to Management

    Help get the people who deserve the promotion promoted


  11. Mid-Range Neighborhood Store

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Chicago, IL
    Current Employee - Store Manager in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Starbucks full-time (More than 3 years)

    Pros

    Improve business acumen, corporate experience, great benefit package

    Cons

    Corporate structure can be stifling, inconsistent upper management

    Advice to Management

    Value your Store Managers and improve their knowledge of managing people and not just numbers



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