Starbucks Reviews

Updated April 21, 2015
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3.4
173 Reviews
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Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
102 Ratings

173 Employee Reviews

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  1. i have definitely learned how to be patient..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista/Barista Trainer in Homewood, IL
    Current Employee - Barista/Barista Trainer in Homewood, IL

    I have been working at Starbucks full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    benefits. pay. tips. high paced=time flies. mostly good people to work with.

    Cons

    physically/mentally exhausting. demanding customers. most of the managers don't care for the team, mine is just mean and cares about nothing but sales. not a very professional work environment due to the inappropriate conversations i constantly hear. i've been "in the process of being a shift supervisor" for the past year and a half, there is just always something to postpone the promotion. the paneling process is pointless.

    Advice to Management

    stop making it so stressful to become a shift supervisor by making people panel. don't make it so obvious who your favorites are. be professional on and off of the floor.

  2. Excellent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Sales Executive in Chicago, IL
    Current Employee - Senior Sales Executive in Chicago, IL

    I have been working at Starbucks full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits, great work-life balance, great company culture. Great stock options. Good working conditions in the field, field offices and at the corporate HQ

    Cons

    Pay is generally below the industry for sales
    Advancement can be slow
    Difficult to move across lines of business

    Advice to Management

    Look at overall compensation and look particularly close at base pay, particularly in city-centers and metro areas where the cost of living is very high (NY, Chicago, LA, etc.)

  3. Starbucks Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Chicago, IL
    Current Employee - Store Manager in Chicago, IL

    I have been working at Starbucks full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Paid vacation, 401K, stock investment plan, quarterly bonus eligibility, personal days, sick time, easy to grow from hourly to salary positions, EAP and CUP fund. What's not to feel proud about working for a globally respected brand.

    Cons

    Salary cap, hard to achieve bonus metrics based on aggressive sales targets, high hourly turnover, not enough labor given to adequately run the business the way the company expects, professional development stops at the store manager level, If you have a bachelors degree, you are not eligible for free tuition. The company will state that there is transparency but it is not true. Technology has major hiccups. It takes sometimes four times longer than it should to do work because of our technological issues.

    Advice to Management

    Live the culture that the company was based on. Empathize and help solve problems instead of ignoring issues. Care for the people who have given 10+ years of their lives to you. Tenure is absolutely not respected here and it brings down morale. Show more appreciation instead of always bullying us into being "perfect". You want to keep asking more and more of us... give us the labor hours to run the business effectively.

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  5. Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Chicago, IL
    Current Employee - Barista in Chicago, IL

    I have been working at Starbucks full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Money and great coffee yes!

    Cons

    People are very very annoying

    Advice to Management

    Do great

  6. Good company, nice benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Arlington Heights, IL
    Former Employee - Barista in Arlington Heights, IL

    I worked at Starbucks part-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    nice company to work for

    Cons

    bad employee environment
    low pay
    unpredictable hours

    Advice to Management

    none

  7. Exhausting

    Current Employee - Barista - Starbucks in Edwards, IL
    Current Employee - Barista - Starbucks in Edwards, IL

    I have been working at Starbucks part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The people you work with are friendly which makes it more enjoyable to come to work.
    you get free coffee whenever you want

    Cons

    You do a lot for the company and I feel like it goes unseen. The customers can be very picky and sometimes even make you cry when you mess up. It is always busy

    Advice to Management

    Train employees much better and slower. Some people have such good potential but do not get the right training

  8. Great for college students, individuals who need insurance on part-time hours. Great company benefits and incentives.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista Trainer in Chicago, IL
    Current Employee - Barista Trainer in Chicago, IL

    I have been working at Starbucks

    Recommends
    Positive Outlook
    Disapproves of CEO
    Recommends
    Positive Outlook
    Disapproves of CEO

    Pros

    Benefits, cup fund, all the free coffee and now food, too. Partners are given free stock and discounts via "partner perks".

    Cons

    The company is having issues with direction--Starbucks corporation seems to want to pull away from its current niche: decent, quickly made, customizable coffee beverages. They want to be the neighborhood coffee shop where you can go and enjoy free wifi and a panini for a few hours, but the overall climate, especially within each store, as determined by DM's, is treating the baristas like replaceable machines, focus on speed of service and upsales rather than morale, customer service, and **quality training**. On paper, Starbucks is great. But my experience has been that far too much responsibility, demands, and stress is dumped on the hard working baristas, who are not given the money and respect they earn and deserve.

  9. It's all about whom you work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Naperville, IL
    Former Employee - Barista in Naperville, IL

    I worked at Starbucks part-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    When you've got a good manager, you love your job.

    Cons

    Having worked for Starbucks for many years, I would say the company pays lip service to the core values (with the exception to returning profits to the shareholders). The management can flatter itself all it wants about how much the company "inspires" the souls of its customers, but really it only cares about 30 second drive-thru window times and pushing seasonal offerings. Many district managers I've known are cowards with Adolf Eichmann-like complexes which are reflected in the their pitiful exuberance to follow duties no matter how *uninspiring*—or worse, demoralizing—the result.

    Advice to Management

    Fire the cowards who are too scared to challenge the directives from above. Recognize the humblest managers and promote them.

  10. Great Experience working for Starbucks

    Former Employee - Shift Supervisor in Chicago, IL
    Former Employee - Shift Supervisor in Chicago, IL

    I worked at Starbucks full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    They provided flexible hours to me as both a barista and a supervisor.
    Starbucks provides greats training and development and really takes care of their people.

    Cons

    Its easy to get stuck in a long line of people wanting to move forward in their careers.

    Advice to Management

    Provide accurate timelines for employee promotions.

  11. Good part-time job if you're a student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in Naperville, IL
    Current Employee - Barista - Starbucks in Naperville, IL

    I have been working at Starbucks

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Starbucks provides you with health insurance and gives you a start on setting aside for retirement.

    Cons

    Limited hours, either understaffed or overstaffed, working drive through also adds to stress

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