Starbucks Reviews in New York, NY

Updated August 23, 2014
Updated August 23, 2014
4,471 Reviews

3.7
4,471 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,044 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 401 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 200 reviews)


Cons
  • Work/life balance was preached corporately but ignored in the field (in 109 reviews)

  • Store Managers and District Managers are disconnected from hourly partners (in 114 reviews)

More Highlights

124 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Customer connections

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor  in  New York, NY
    Current Employee - Shift Supervisor in New York, NY

    I have been working at Starbucks full-time for more than 5 years

    Pros

    Builds leadership skills, multitasking, time management skills. Flexible hours even at the shift level. Great to make networking with co-workers and baristas alike. Health care benefits for part time employees is a plus, as well as long time 401k, paid vacation and stock options. The company credo treats their partners with respect and dignity, and promotes the third place culture, where customers and partners alike can feel at home.

    Cons

    Can be physically demanding. Sometimes support from upper management can be erratic, not existent. The idea of hiring outside of the company at management level positions, especially store managers doesn't help the company. These hires don't have a balanced view of what their partners experience day in and day out and are not as involved as much as tenured managers.

    Advice to ManagementAdvice

    Care about the connections we make with the customers. Just don't treat them like numbers, Every situation is different. One person, one cup at a time.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Overall, great company to work for, lots of perks.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor  in  New York, NY
    Current Employee - Shift Supervisor in New York, NY

    I have been working at Starbucks part-time for more than 5 years

    Pros

    Lots of opportunities to advance within the company, great values when it comes to ethical growing practices, free pound of coffee or tea a week= awesome. Plus if you want to go to college, there are many tuition reimbursement or assistance programs, plus health, dental and vision as long as you average 25 hours a week.

    Cons

    Can sometimes be a lot of work that isn't really in your job description. Managers play a huge role in the negative aspects of the job.

    Advice to ManagementAdvice

    Appreciate the people who work the hardest in your store, instead of expecting so much from them that any minor mistake feels like the world is ending and hild everyone to the same standards.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    This was a great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Floor Manager  in  New York, NY
    Former Employee - Floor Manager in New York, NY

    I worked at Starbucks part-time for more than a year

    Pros

    Great Benefits. Great People. Alright pay.

    Cons

    If you qualify... They purposefully keep you from meeting the requirements for any kind of benefit program.

    Advice to ManagementAdvice

    Don't hire so many people!

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Overall good company one can be proud to (and is required to) work very, very hard to support!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager  in  New York, NY
    Current Employee - Store Manager in New York, NY

    I have been working at Starbucks full-time for more than 8 years

    Pros

    Attention to product quality. 401k match for part time employees. Health insurance for part time employees. Tuition reimbursement program is expanding. Vacation grants for tenured employees.

    Cons

    Compensation generally low for New York City cost of living. Challenging to get experience in other departments if you start in operations. Very physical job.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good job if compared to fast-food and decent pay. Depending on who you work with they can make your job easy or hell.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks  in  New York, NY
    Current Employee - Barista - Starbucks in New York, NY

    I have been working at Starbucks part-time for more than 3 years

    Pros

    Getting to know the employees and regular customers. You can forge good relationships with both. Great place to grow your personal network connections and help in your career job search. Just ask customers "what do you do"? You might meet someone in your field and exchange a resume or contact info.

    Cons

    It can get very busy, depending on your location. Its repetitive work and employees tend to call out at various times during the week. As a result, this leads to the rest of the team having to pick up the slack ! ! ! Plan on working with little to no support at that point while the customers stare at you trying to move the line by yourself ! ! !

    Advice to ManagementAdvice

    I feel like if a partner was scheduled to work but misses his/her shift, this leaves the team to do double the work to make up. Since labor was tallied for the week and accounted for, the pay should be divided among the employees picking up the slack!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Good if it's your first job, otherwise look elsewhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista  in  New York, NY
    Former Employee - Barista in New York, NY

    I worked at Starbucks full-time for less than a year

    Pros

    Free drinks, discounted food items, tips and benefits

    Cons

    Poor management, constant micromanagement, boring, rude guests, have to clean public bathroom

    Advice to ManagementAdvice

    Look more closely at the culture being created by management. It all trickles down from those in charge and during days when the management was being difficult (most of them) there would be a very negative attitude amongst all employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Worked for Starbucks in multiple cities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor  in  New York, NY
    Former Employee - Shift Supervisor in New York, NY

    I worked at Starbucks full-time for more than 5 years

    Pros

    I worked as a barista and shift manager for several years with this company. The chance for promotion and training are great.

    Cons

    When I worked there Starbucks went through a period of creating more and more products and more and more add-ons. Although I understand why it is important to marginal revenue the level of product at time was saturated and not of great quality.

    Advice to ManagementAdvice

    Stick to a set of select products of high quality, otherwise it overwhelms and disappoints the customer.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Great experience until la boulange

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks  in  New York, NY
    Former Employee - Barista - Starbucks in New York, NY

    I worked at Starbucks full-time for more than 3 years

    Pros

    * Part time company that offers benefits (RARE!)
    * Flexible scheduling
    * Great pay
    * Room for promotion
    * Tuition reimbursement

    Cons

    * 5 AM opening shifts (some stores)
    * Midnight/1 AM closing shifts (some stores)
    * Workload is simply too much (My last store was small so sometimes I had to prep coffee and run the oven and make drinks, while making sure the milk carafes are within temp and the sugars are stocked in the lobby)

    Advice to ManagementAdvice

    Ensure enough bodies on the floor to not burn out and discourage employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Satifiying job that challenges you to work together with those beginning and at the veteran level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks  in  New York, NY
    Current Employee - Barista - Starbucks in New York, NY

    I have been working at Starbucks part-time for less than a year

    Pros

    To be able to deliver a memorable starbucks experience and see happy returning customers.

    Cons

    At times there are chanllenges with work ethic of others, but its an opportunity to teach and help build my team.

    Advice to ManagementAdvice

    No current advice im well adviced and Taken care of as well as made aware of my benefits.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Starbucks provides excellent opportunities, if you are looking for a retail career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks  in  New York, NY
    Current Employee - Barista - Starbucks in New York, NY

    I have been working at Starbucks part-time for more than 5 years

    Pros

    Benefits and pay are great, given the market it occupies. You get to meet interesting people everyday, and develop lasting friendships.

    Cons

    Shifts are sometimes beyond fast-paced, approaching impossibly brutal.

    Advice to ManagementAdvice

    Find a way to make sure your "guiding principles" are really adopted all the way through the organization. Hold everyone to the same standard, from baristas through VPs.

    Recommends
    Neutral Outlook
    Approves of CEO

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