Starbucks Reviews

Updated March 24, 2015
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3.7
84 Reviews
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Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,802 Ratings

84 Employee Reviews

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  1. Customers made the job!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Philadelphia, PA
    Former Employee - Barista in Philadelphia, PA

    I worked at Starbucks part-time (more than a year)

    Pros

    Flexible hours, good way to meet people, hourly rate is low, but very few companies offer a benefits package for part-time employees like Starbucks does.

    Cons

    If you work with lazy partners, your job will be unbearable at times. Because of the nature of the job, it can be difficult to make friends with your peers if you don't "mesh" well with group.

    Advice to ManagementAdvice

    While personal relationships are inevitable with your subordinates at a job like this, be sure to not let that affect your treatment of partners. Remain fair and unbiased.

    Recommends
    Positive Outlook
    Approves of CEO
  2. LOVE THIS COMPANY!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Center Valley, PA
    Current Employee - Barista in Center Valley, PA

    I have been working at Starbucks full-time (less than a year)

    Pros

    Being a college student, they really work around my schedule. I also get great benefits as well.

    Cons

    The training is always constant.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Good company to work for with normal localized problems

    Former Employee - Barista - Starbucks in Pittsburgh, PA
    Former Employee - Barista - Starbucks in Pittsburgh, PA

    I worked at Starbucks full-time (more than a year)

    Pros

    Good benefits, great coworkers, free coffee weekly!

    Cons

    Good managers are hit and miss, understaffing isn't uncommon

    Advice to ManagementAdvice

    Work night shifts ever so often. It's only fair and your employees will appreciate you doing it.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. I enjoyed my daily experiences here and learned a lot from my work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Manager in Philadelphia, PA
    Former Employee - Shift Manager in Philadelphia, PA

    I worked at Starbucks

    Pros

    It's somewhat artistic and a lot of service industry. It can be wonderful and horrible on some days like any other job but this place seems somewhat honestly passionate. I felt like this job allowed for a much more social life than a traditional 9-5 job.

    Cons

    Because it's a strangely-houred service job, your opportunity to hang out with your coworkers is limited & sometimes you have to clopen.

    Advice to ManagementAdvice

    I feel management should try to be more mindful of individuals personal lives & schedules outside of work.

    Recommends
    Neutral Outlook
    Approves of CEO
  6. Perfect College Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in Philadelphia, PA
    Former Employee - Barista - Starbucks in Philadelphia, PA

    I worked at Starbucks

    Pros

    free coffee, never boring, fun coworkers, flexible scheduling

    Cons

    difficult customers, sometimes stressful, janitorial duties,

    Recommends
    Positive Outlook
    Approves of CEO
  7. The people I work with are my best friends, but the pressure from management and corporate really pushes people out.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Pittsburgh, PA
    Current Employee - Barista in Pittsburgh, PA

    I have been working at Starbucks full-time (more than 3 years)

    Pros

    Free drinks, 30% discount off shift, weekly tips, weekly coffee markouts, flexible schedule, health benefits, stock options, training bonus, opportunities for advancement. I've also made my best friends through this job.

    Cons

    Very slow pay raise schedule, experience very dependent on management/work environment, constant pressure to move faster, physically demanding, constantly changing rules, unorganized training, strict upper management. Also the new way of working that they call "playbook" does not work for most stores and makes things more difficult and annoying.

    Advice to ManagementAdvice

    Decide what kind of company you want Starbucks to be and stick to it. Ever since playbook was implemented a year and a half ago, there is new policy regarding speed and customer connection every other week. It is literally impossible to keep our drive thru window times under 45 seconds during the morning rush and have a connection with the customer. Also, there are many factors into the window time that are out of our control, like certain food taking over 2 minutes to cook and people not being able to figure out their Starbucks app/reload their card, etc. It has become ridiculous and it has made me feel like a fast food robot, which I thought was definitely not a part of Starbucks' philosophy.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. Store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Montgomery, PA
    Former Employee - Anonymous Employee in Montgomery, PA

    I worked at Starbucks

    Pros

    Good benefits, stock options, free pound of coffee or tea, affordable healthcare

    Cons

    No work life balance, not enough training, if your district do not care for you or want someone to take your place doing your developmental meeting he would eat, text, or work on his computer to keep from showing or help you with anythinh

    Advice to ManagementAdvice

    Support the store manager more

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. So far, so good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Tarentum, PA
    Current Employee - Barista in Tarentum, PA

    I have been working at Starbucks part-time (less than a year)

    Pros

    My work environment is fast-paced and my coworkers are a great crowd. I have a good relationship with my manager and am working on promotion.

    Cons

    Oftentimes the requirements for baristas seem unattainable. I believe this is designed to constantly push employees to be better. For some, this works. For others, it creates resentment.

    Advice to ManagementAdvice

    Treat your good people well. Those who respond to criticism and high standards well should be kept, compensated, and promoted. Those who do not should ultimately be let go. A more hands-on and consistent review process would improve many workplace tensions.

    Recommends
    Positive Outlook
    Approves of CEO
  10. Great company, not great management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Pittsburgh, PA
    Former Employee - Shift Supervisor in Pittsburgh, PA

    I worked at Starbucks full-time (more than 8 years)

    Pros

    Great benefits, seemed to be a corporation with a soul when I first started, has slowly been shifting toward a fast food mentality though

    Cons

    Hourly pay is low, although tips did help to even it out
    Poor store manager hiring, my store went through 7 different mangers in 8 years, 3 of which were good

    Advice to ManagementAdvice

    Upper management seems to be out of touch with individual stores and/or store managers. DSMs need to check in with there store managers more often and in person

    Recommends
    Neutral Outlook
    Approves of CEO
  11. It was fun while it lasted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Philadelphia, PA
    Former Employee - Store Manager in Philadelphia, PA

    I worked at Starbucks full-time (more than 8 years)

    Pros

    Starbucks was a great company to work for. On top of a weekly coffee markout and discounts, partners receive excellent health benefits and a stock bonus yearly. Store managers also have the opportunity to receive a cash bonus quarterly based on sales. It is very possible to build a career at Starbucks with a little motivation. I was hired as a barista and worked my way up to store manager. I know many other people who did this same thing. They believe in their partners and are not afraid to promote within.

    Cons

    High pressure and fast paced all the time. Often unrealistic expectations from upper management. Zero work-life balance. The work-life balance is what drove me to quit after 9 years with the company.

    Advice to ManagementAdvice

    Be more hands-on with your stores.

    Recommends
    Positive Outlook
    Approves of CEO

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