Starbucks Reviews

Updated June 24, 2015
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3.6
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Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
75 Ratings

Pros
  • Excellent benefits even for part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)

Cons
  • No existence of work life balance (in 131 reviews)

  • District managers in the Dallas area are amazingly susceptible to engaging in this gossip - it would be comical if it weren't just sad (in 140 reviews)

More Pros and Cons

98 Employee Reviews

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  1. Great Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Philadelphia, PA
    Current Employee - Assistant Store Manager in Philadelphia, PA

    I have been working at Starbucks full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits(health, 401k, coffee mark outs weekly etc.), opportunities for advancement, and partners are amazing. Great company culture, good pay

    Cons

    Stressful, lots of changes being made, ambiguity in roles. I wish there was more clarity in what higher ups wanted us to deliver

    Advice to Management

    Really need to work on clarification of roles, what is it that you are supposed to be doing in the ASM role. From what I've gathered you basically are to take on all the new responsibilities and then work on training? Seems backwards


  2. Store Manager with limited opportunities for growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Pittsburgh, PA
    Current Employee - Store Manager in Pittsburgh, PA

    I have been working at Starbucks

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    If you put a lot in you will earn the respect of the team you manage, but unless you kiss a lot of butt and "speak when spoken too" your path will be halted.

    Cons

    I watched great store manager lose their momentum and drive because of politics and an insecure district management team.

    Advice to Management

    My big piece of advice would be to get over themselves and humble themselves before the people they lead.


  3. Barista

    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista in Selinsgrove, PA
    Current Employee - Barista in Selinsgrove, PA

    I have been working at Starbucks full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Mostly Friendly co-workers
    Great community to work in
    Friendly Customers
    Close to my home
    Responsible co workers

    Cons

    Not many young people
    lack of diversity in staff
    lack of flexible scheduling for a retail store

    Advice to Management

    process the schedule a few days before you sit down to finalize it instead of three weeks, this way if we have a doctors appointment or last minute oppertunity, we can take time to go. Having to plan 5 weeks in advance is just unrealistic for a retail store.


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  5. Great Opportunity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in Philadelphia, PA
    Current Employee - Barista - Starbucks in Philadelphia, PA

    I have been working at Starbucks part-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    They are very willing to work with you and your schedule, and it is a very friendly and familial environment.

    Cons

    If you cannot be quick on your feet and quick to learn, it can easily swamp you. I would not recommend this job for people who have a hard time learning or stress easily.

    Advice to Management

    I believe a part of training should be to show your employees where everything is and how everything is done, not throw them into it and expect them to just find things and hold everything up.


  6. Store Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Phila, PA
    Current Employee - Store Manager in Phila, PA

    I have been working at Starbucks full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Benefits, Competitive, Great Coworkers, Positive atmosphere, creative environment...

    Cons

    Salary is not as competitive as it should be for amount of responsibility.

    Advice to Management

    Great Time Management skills are essential for this position, very fast paced and challenging,


  7. Shift supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Manager in Drexel Hill, PA
    Former Employee - Shift Manager in Drexel Hill, PA

    I worked at Starbucks full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The benefits were great, flexible scheudle and good insurance

    Cons

    Too many changes, pay wasn't good very inconsistent


  8. Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Barista in Greentree, PA
    Former Employee - Barista in Greentree, PA

    I worked at Starbucks full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Fun coworkers, fun environment, Starbucks treats its employees well. Your regulars become like good friends, and make up for all the ones who come in and are grumpy

    Cons

    Pay isn't that great, even including tips. As with any job, there are good days and bad days, and this is exacerbated when working in a service kind of job. Sometimes you're going to get customers who are having a bad day and they'll take it out on you.


  9. The culture is truly gone.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Starbucks Store Manager in Pittsburgh, PA
    Former Employee - Starbucks Store Manager in Pittsburgh, PA

    I worked at Starbucks full-time (More than 8 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You learn how to physically handle 200 degree liquids spilling on your body like a champ. "oh, there's coffee pouring on my hand.. eh"

    Cons

    They've 'monkey-fyed' everything and made systems complicated. The culture is gone from what Starbucks was every meant to be. Now, it's just fast food and doesn't impress on a resume like it used to. There's never enough time to get everything done no matter how hard you try. Expectations are unrealistic. Be prepared to be in a circus of jumping through hoops to get anywhere.

    Advice to Management

    Give stores more hours for bringing on staff that can support the work that actually needs done. For how much this company makes in revenue, compared to the amount of money you pay employees, you can definitely afford to do so.
    Pay the baristas better (tips are scraps for many stores) and not worry about your bank accounts (which are doing fine).
    Give Store Managers more TIME to run their stores (actual hours dedicated to doing managerial and administration work). Connecting with customers and working on the floor is great, but 95% of the time is spent like this. You're not letting managers do their jobs effectively by doing barista work. This should be included in the 40 hours a week they work, not 50 - or pay them time in a half if you want to preach work/life balance.


  10. The pay was good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Jennersville, PA
    Former Employee - Cashier in Jennersville, PA

    I worked at Starbucks part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The pay is pretty good thats about it though. I liked working there at the start then I hated it. But you live and learn.

    Cons

    It was just way to hard working there everyday. Things always had to be a perfect way all the time. But o well

    Advice to Management

    Stop being so picky


  11. Barista

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Barista - Starbucks in Philadelphia, PA
    Current Employee - Barista - Starbucks in Philadelphia, PA

    I have been working at Starbucks part-time (Less than a year)

    Pros

    Employee Discount, Benefits for Part-time workers, decent compensation

    Cons

    Early morning hours, customers are rude, "Just Say Yes" policy is demeaning/

    Advice to Management

    Listen to your baristas. Without them, you wouldn't have a company.



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