Starbucks Reviews

Updated October 21, 2014
Updated October 21, 2014
4,765 Reviews
3.7
4,765 Reviews
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Recommend to a friend
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Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,235 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 434 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 219 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 123 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 133 reviews)

More Highlights

Employee Reviews

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  1. 56 people found this helpful  

    Great company if you can handle it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista
    Former Employee - Barista

    I worked at Starbucks part-time (more than an year)

    Pros

    The benefits are out of sight. I was offered Starbucks stock after my first year, as well as 401k through Fidelity, and a superb Blue Cross Blue Shield health insurance plan. You can cover your whole family with that plan, and it can include domestic partners. I got a pound of free coffee every week and free coffee all day (although I think that was specific to my store, which bent the rules). There's also an Employee Assistance Hotline which you can call if you're having issues in your personal life. And HR is really responsive--they won't see you as a troublemaker if you're legitimately having an issue. They will handle it.

    Also, sexual orientation and gender identity are included in their anti-discrimination policy. None of the gay or lesbian people on my staff got crap for it, even though about half the staff was quietly conservative Christian and Republican.

    If you're a people person, you develop relationships with the regulars and it's fun to make their day. I felt it was pretty rewarding to make drinks. I loved the artistic side of it. And again, the free coffee...just awesome.

    They're also usually pretty flexible about scheduling, so it's ideal for if you're working two jobs or are a student. I worked with people in their 50's who had their own careers, but worked part-time at Starbucks for the health insurance.

    The vacation time system is also pretty sweet. I worked with a guy who was there for 10 years and took like a month vacation to his home country.

    The staffs can be really tight...or they can be really vicious. But a spirit of teamwork is definitely encouraged. And exemplary work is recognized.

    In an 8-hour shift you get three breaks: one 30-minute clock-out lunch, and two 10-minute on the clock breaks.

    You'll also occasionally get those amazing customers and you live for seeing them. We had four customers who every year each put 100 bucks in our tip jar around Christmas. Sometimes those people can make your day with the things they say and do.

    Cons

    If you work at a store worth their salt they will work you to the bone. Especially in a large or high-volume store there is so much to do, so much to clean. A morning shift person will have the absolutely insanity of a morning rush, but an evening person should be expected to handle evening rushes with a limited staff as WELL as get the place spotless in what I believe is not a reasonable time. We could get the place clean by 10:45, all right--if we broke the health and corporate rules about when to tear things down. And of course if that was ever found out we were in deep. And if we went over 10:45 we were also in trouble. Management sometimes has some very unrealistic ideas about what the job actually entails and what rules and boundaries should go with that.

    The pay in my state starts near minimum wage. The ceiling for a barista is $10/hr, which you hit when you've been there about five years. But tips help, and some high-volume affluent stores will have tips up to $4/hr.

    There's also a tendency to have fanatical management. Other "kindly" corporations like Whole Foods have this too--the managers drink the Kool-Aid and worship the company. I once spoke with my manager because my schedule was being changed with less than 24 hours notice, and that was against state law. She got this crazed look in her eye and spat "Starbucks law goes above state law!" But that's only a tendency. There are some pretty cool managers out there. Mine was insane.

    The customers are spoiled rotten so they also get kind of unreasonable about their Starbucks. They will stand there and demand that you make a drink five times because there's still foam on that latte and they said NO foam, not LIGHT foam. This is a business model of Starbucks': everyone is special, and we will bend the rules for everybody. And I've had people scream at me and call me a (b) and promise me that they would make me lose my job. I've also had stuff thrown at me. But, that's also just customer service.

    These last few years Starbucks has been obsessed with selling, too. There's a lot of pressure on the staff to make sure people go home with $15 bags of coffee and sub-par espresso machines. It's hard to maintain the relationships they want us to maintain while trying to sell stuff.

    Overall, if you can put up with the customers and the physical demand, and if benefits are more important than income, do it. It's rewarding in its own way. Wear insoles.

    Advice to ManagementAdvice

    Drop the obsession with sales. You're damaging customer relationships and making yourself look like "Just another corporation."

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company, fabulous co-workers and customers who were passionate about our product.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Davenport, IA
    Former Employee - Barista in Davenport, IA

    I worked at Starbucks part-time (less than an year)

    Pros

    Starbucks enabled me to have a flexible work schedule. The culture was laid-back & friendly. The free coffee was great.

    Cons

    One or two of the co-workers were coffee snobs.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Being a Shift Supervisor at Starbucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in San Diego, CA
    Current Employee - Shift Supervisor in San Diego, CA

    I have been working at Starbucks part-time (more than an year)

    Pros

    -Great benefits (medical, dental, vision, 401K, stock options, tips, etc.)
    -Great company culture

    Cons

    -hard work
    -Can have some bad store managers and district managers

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great times with my buds

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks

    Pros

    Makin coffee for the homies

    Cons

    Not enough cash money, honey

  6.  

    Challenging and fun work environment, with the right balance of business focus and recognition of their people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in Pueblo, CO
    Current Employee - Shift Supervisor in Pueblo, CO

    I have been working at Starbucks full-time (more than 3 years)

    Pros

    The most exciting thing about working at Starbucks is that they are a company who is constantly challenging the norm and pushing to grow more and more! For partners that means that opportunity to grow is there four those who are willing to work hard for it.

    Cons

    Sometimes people get left behind in the training process, I think if you are not self directed and willing to strive to learn than the company may not be the best place for that type of person to work.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Our store is one big happy, slightly dysfunctional family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in Ankeny, IA
    Current Employee - Barista - Starbucks in Ankeny, IA

    I have been working at Starbucks part-time (more than an year)

    Pros

    This job is fast paced and fun, as long as you can keep up! Hours are very flexible and there are great benefits! Reviews are usually every 6 months with small raises if you have been a good employee.

    Cons

    You are required to work either Thanksgiving or Christmas because Starbucks is open 365 days a year. Also, you will probably become addicted to caffeine.

    Advice to ManagementAdvice

    Pay raises would be appreciated, as this job is a lot of work!

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Starbucks has been such a lovely place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in San Jose, CA
    Current Employee - Barista - Starbucks in San Jose, CA

    I have been working at Starbucks part-time

    Pros

    The best things about working at starbucks are the people, the benefits, and the experience. The other partners really care about their job too, so you don't feel like the only person there working.

    Cons

    I don't think Starbucks has many cons. Maybe having to wait a year to get a stalk for some people would be a problem, but everything is really great.

    Recommends
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Good people working for a good company trying to do great things.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista, Shift Supervisor in Seattle, WA
    Current Employee - Barista, Shift Supervisor in Seattle, WA

    I have been working at Starbucks full-time (more than 3 years)

    Pros

    The best thing about being a partner (Starbucks employee) is the quality of the people you will work with and meet while working for the company. The employee compensation package is fair for the industry and benefits all employees (including part-time) who work a minimum of 23 hours per. week. Hourly pay for most baristas begins at minimum wage plus tip share. Reviews for raises and/or promotion opportunities occur a couple of times a year. Starbucks matches 401(k) retirement contributions at 5%. They provide a Blue Cross Blue Shield health insurance plan. They have a company stock investment option available to partners.

    Cons

    The starting hourly pay is low, and the hours are part-time. The turnover rate can be high in some locations. Scheduling may be a challenge. Tip rates can vary wildly depending on the store's location and business volume. Satisfaction in this company is largely dependent on your relationships with your coworkers, so if they're not positive one's, you probably will not enjoy your job. The company has a strict dress and appearance code that does not permit tattoos, piercings, or other visible expressions of individual personality. The challenges of retail and customer service are combined with the challenges of food service.

    Advice to ManagementAdvice

    Increase the base pay for hourly employees. Match 401(k) contributions up to 10%. Increase the number of full-time employees averaging (40) hours per.work week. Consider making some full-time shift supervisors salaried employees. Expand Starbucks College Achievement Plan to include technical/associates degrees, and post-graduate degrees.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Hard work, pay could be higher.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Indianapolis, IN
    Current Employee - Barista in Indianapolis, IN

    I have been working at Starbucks full-time (less than an year)

    Pros

    People are fun to work with, friendly and productive. Benefits are good, and qualification is only 20 hours per week. People are getting promoted quickly. Barista position requires lots of skill, and you learn a lot from that.

    Cons

    Pay could definitely be higher, given the amount of skill required to perform tasks well. But the benefits do help.

    Advice to ManagementAdvice

    In hiring managers and district managers, hire more from within, not externally.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Big changes in the wrong direction

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Starbucks full-time (more than 5 years)

    Pros

    Great Benefits, Flexible Schedule, Nice perks, simple dress code, good co-workers

    Cons

    Major changes often not explained well by low level management due to lack of communication from senior management.
    Currently a large focus on "food program" and lack of focus on coffee.
    Managers under scrutiny for labor, thus causing short staffing on the floor which causes extremely stressful workloads for the partners. Difficult to maintain extremely high cleaning standards due to short staffing.
    Expecting baristas to work like robots.
    No work life balance for Store Managers.

    Advice to ManagementAdvice

    Better communication from senior management, better training for lower level management, allow extra labor for your high expectations of customer service.

    Recommends
    Negative Outlook
    Approves of CEO

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