Starbucks

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Starbucks Reviews

Updated January 31, 2015
Updated January 31, 2015
5,373 Reviews
3.7
5,373 Reviews
Rating Trends

Recommend to a friend
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Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,591 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 131 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 140 reviews)

More Highlights

Employee Reviews

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  1.  

    Great experience until la boulange

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in New York, NY
    Former Employee - Barista - Starbucks in New York, NY

    I worked at Starbucks full-time (more than 3 years)

    Pros

    * Part time company that offers benefits (RARE!)
    * Flexible scheduling
    * Great pay
    * Room for promotion
    * Tuition reimbursement

    Cons

    * 5 AM opening shifts (some stores)
    * Midnight/1 AM closing shifts (some stores)
    * Workload is simply too much (My last store was small so sometimes I had to prep coffee and run the oven and make drinks, while making sure the milk carafes are within temp and the sugars are stocked in the lobby)

    Advice to ManagementAdvice

    Ensure enough bodies on the floor to not burn out and discourage employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 118 people found this helpful  

    Great company if you can handle it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista
    Former Employee - Barista

    I worked at Starbucks part-time (more than a year)

    Pros

    The benefits are out of sight. I was offered Starbucks stock after my first year, as well as 401k through Fidelity, and a superb Blue Cross Blue Shield health insurance plan. You can cover your whole family with that plan, and it can include domestic partners. I got a pound of free coffee every week and free coffee all day (although I think that was specific to my store, which bent the rules). There's also an Employee Assistance Hotline which you can call if you're having issues in your personal life. And HR is really responsive--they won't see you as a troublemaker if you're legitimately having an issue. They will handle it.

    Also, sexual orientation and gender identity are included in their anti-discrimination policy. None of the gay or lesbian people on my staff got crap for it, even though about half the staff was quietly conservative Christian and Republican.

    If you're a people person, you develop relationships with the regulars and it's fun to make their day. I felt it was pretty rewarding to make drinks. I loved the artistic side of it. And again, the free coffee...just awesome.

    They're also usually pretty flexible about scheduling, so it's ideal for if you're working two jobs or are a student. I worked with people in their 50's who had their own careers, but worked part-time at Starbucks for the health insurance.

    The vacation time system is also pretty sweet. I worked with a guy who was there for 10 years and took like a month vacation to his home country.

    The staffs can be really tight...or they can be really vicious. But a spirit of teamwork is definitely encouraged. And exemplary work is recognized.

    In an 8-hour shift you get three breaks: one 30-minute clock-out lunch, and two 10-minute on the clock breaks.

    You'll also occasionally get those amazing customers and you live for seeing them. We had four customers who every year each put 100 bucks in our tip jar around Christmas. Sometimes those people can make your day with the things they say and do.

    Cons

    If you work at a store worth their salt they will work you to the bone. Especially in a large or high-volume store there is so much to do, so much to clean. A morning shift person will have the absolutely insanity of a morning rush, but an evening person should be expected to handle evening rushes with a limited staff as WELL as get the place spotless in what I believe is not a reasonable time. We could get the place clean by 10:45, all right--if we broke the health and corporate rules about when to tear things down. And of course if that was ever found out we were in deep. And if we went over 10:45 we were also in trouble. Management sometimes has some very unrealistic ideas about what the job actually entails and what rules and boundaries should go with that.

    The pay in my state starts near minimum wage. The ceiling for a barista is $10/hr, which you hit when you've been there about five years. But tips help, and some high-volume affluent stores will have tips up to $4/hr.

    There's also a tendency to have fanatical management. Other "kindly" corporations like Whole Foods have this too--the managers drink the Kool-Aid and worship the company. I once spoke with my manager because my schedule was being changed with less than 24 hours notice, and that was against state law. She got this crazed look in her eye and spat "Starbucks law goes above state law!" But that's only a tendency. There are some pretty cool managers out there. Mine was insane.

    The customers are spoiled rotten so they also get kind of unreasonable about their Starbucks. They will stand there and demand that you make a drink five times because there's still foam on that latte and they said NO foam, not LIGHT foam. This is a business model of Starbucks': everyone is special, and we will bend the rules for everybody. And I've had people scream at me and call me a (b) and promise me that they would make me lose my job. I've also had stuff thrown at me. But, that's also just customer service.

    These last few years Starbucks has been obsessed with selling, too. There's a lot of pressure on the staff to make sure people go home with $15 bags of coffee and sub-par espresso machines. It's hard to maintain the relationships they want us to maintain while trying to sell stuff.

    Overall, if you can put up with the customers and the physical demand, and if benefits are more important than income, do it. It's rewarding in its own way. Wear insoles.

    Advice to ManagementAdvice

    Drop the obsession with sales. You're damaging customer relationships and making yourself look like "Just another corporation."

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Great environment, great benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Ocean City, MD
    Current Employee - Anonymous Employee in Ocean City, MD

    I have been working at Starbucks part-time

    Pros

    The benefits available through Starbucks, even for part-time employees are great. Lots of options to move up within the company as well as transferring between stores when needed.

    Cons

    Customers can be a challenge, because of the sense of entitlement the Starbucks brand gives people. There is also a lot of management to answer to (regional manager, district manager, store manager) who may implement changes without prior discussion with anyone.

    Advice to ManagementAdvice

    Mandatory supervisor meetings a minimum of quarterly would be helpful. Making sure that shifts get all new information first-hand, to pass to baristas, would be much more useful than everyone hearing from so-and-so what it happening.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    I love the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista Trainer in Orange, CA
    Current Employee - Barista Trainer in Orange, CA

    I have been working at Starbucks

    Pros

    Great management and hours and the ability to get promoted is good if your hard working.

    Cons

    It's hard working with a group of knowledgeable people who are all fighting to get promoted. It creates a lot of tension

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Barista 101

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Manhasset, NY
    Former Employee - Barista in Manhasset, NY

    I worked at Starbucks part-time (more than a year)

    Pros

    Benefits
    Tips
    Fun environment
    Helps communication skills with crappy people
    Learn how to bartend essentially

    Cons

    Shifts can be very early
    Easily annoying if coworkers suck

    Advice to ManagementAdvice

    Learn to decide who can manage people better.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Positive environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in Sacramento, CA
    Current Employee - Barista - Starbucks in Sacramento, CA

    I have been working at Starbucks part-time (more than 3 years)

    Pros

    There are opportunities to advance if you want to make this a career or you can choose to work part-time while going to school. They are very flexible and willing to work with your schedule. Also, the benefit plans are as good as they get, and you only have to work 20 hours/week for this.

    Cons

    For the workload that's expected from you, the pay can definatively improve. It is a very physical job that can drain you out at the end of your shift.

    Advice to ManagementAdvice

    May consider more community work and working with non-profit organizations.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    I am Destiny Dooley, I am currently working for my schools student run coffee shop, here at Kennewick High School.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Kennewick, WA
    Current Employee - Barista in Kennewick, WA

    I have been working at Starbucks part-time (less than a year)

    Pros

    Some of the pros of working here are I get job experience, I can learn to do new things and I can meet people.

    Cons

    I don't really have any cons because I really like to work here.

    Recommends
    Positive Outlook
  9.  

    Large company that knows how to treat employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Portland, OR
    Former Employee - Shift Supervisor in Portland, OR

    I worked at Starbucks full-time (more than 3 years)

    Pros

    Employee benifits are great! Pay is pretty good. Upward mobility it possible with hard work and dedication. There are many opportunities to help community.

    Cons

    Standards are constantly improving and changing making it hard to get everyone on board. Early morning shifts are really early.

    Advice to ManagementAdvice

    Reduce the stress, it's coffee!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Quality company grounded in values that make you proud

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks

    Pros

    Considered and recognized as partners, employees receive high regard by company. Brisas primarily.

    Cons

    While diversity of color is respected and desired, diversity of style is suppressed.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Tribeca Starbucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in New York, NY
    Current Employee - Barista in New York, NY

    I have been working at Starbucks full-time (more than a year)

    Pros

    The best part of this job is the customers who come in and make your day. Also as long as there is good communication with the partners during your shift, the workload will be easy and being able to joke around a bit will make the time go by. Also, the companies benefits make it worth the time being there. They are always coming up with new things and new ways to comfort its employees.

    Cons

    Sometimes during huge rushes it can get hectic and overwhelming. Also, if other employees call out you are given their workload on top of yours. Some customers can be bossy and irate when they don't get their way.

    Advice to ManagementAdvice

    Keep constant communication with your employees. A lot gets brushed under the rug when you make yourself unavailable or you don't pay attention to details.

    Recommends
    Neutral Outlook
    Approves of CEO

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