Starbucks

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Starbucks Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

3.7 4,320 reviews

88% Approve of the CEO

Starbucks Chairman, President, and CEO Howard D. Schultz

Howard D. Schultz

(2,944 ratings)

78% of employees recommend this company to a friend

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 401 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 200 reviews)


Cons
  • Work/life balance was preached corporately but ignored in the field (in 109 reviews)

  • Store Managers and District Managers are disconnected from hourly partners (in 114 reviews)

More Highlights
4,320 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    7 people found this helpful  

    Shift Supervisor

    Anonymous Employee (Former Employee)

    ProsGreat fun when working under the good management. Perks are awesome. Customers can be amazing sometimes. All in all if you work in a strong store you'll love it.

    ConsPay is not enough for shift managers. If you are in a store run by lazy managers you will hate your job. Sadly it seems good managers can be far and few between.

    Advice to Senior ManagementStop hiring lazy dispassionate/mediocre managers who take advantage of their title and work hardly any hours yet get salaried. Quality vs. quantity comes to mind. Happy employees equals better customer service which equals more business.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    4 people found this helpful  

    Great benefits, realistic expectations, getting a bit too much like 'Fast Food'...

    Shift Supervisor (Current Employee) Glenwood Springs, CO

    ProsYou can work as little as 20 hours per week and get full-time benefits. Discounts and free coffee. Customer interaction. Some stores are awesome and you get to see regular faces and connect and enjoy great coffee together. Store Management teams are ususally great and really mean well. For the most part, great environment.

    ConsThe company is beginning to feel like a high priced McDonalds. Becoming very corporate fast food... People (customers and partners) are mattering less and less and more focus is being put on numbers, profits and bottom lines. Less training = less knowledgeable partners = terrible service and no kind of consistency. Higher up management is more often than not completely unexperienced and newer to the company than most of the partners ACTUALLY WORKING in the stores. They are not there to help, they are not team players, they only exist, form what I can tell, to criticize.

    Advice to Senior ManagementRemember why Starbucks is awesome! People and great coffee! Customers should feel important! Partners should have fun, love serving up the most delicious beverages and be empowered to connect with one another and their customers. We're Starbucks! We're going to make money! Let's get back to the people who make that possible.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    3 people found this helpful  

    Give us more time!!

    Store Manager (Current Employee)

    ProsI get to create relationships with regular customers and feel like they're family!
    I believe we have a quality product and strive to make every customer enthusiastically satisfied!

    ConsUnrealistic expectations make you always feel behind the ball/rushed/like there's not enough time to get everything done.

    Advice to Senior ManagementYour store managers are holding the puppet strings for every movements of your front line- your baristas and shift supervisors. We are the ones who set the tone and hold them to the standards and communicate important information and set the examples and ... We WANT to make their experience at work a positive one, but ours isn't!! Removing labor hours and trimming all the fat away from everything makes the expectations near impossible and not only that but it removes that positive experience at work. It runs your people who you value so much into the ground. I think if you really want to put a value on the customer experience and the partner experience , you need to rethink how much you value our time. We come to work to make excellent coffee, to put smiles on peoples faces, to connect with our community....but come work one day in our stores with the labor you allot us and the amount of tasks you expect us to complete. As someone who ALWAYS believed in our company and who always does what's asked of me, I'm disappointed as a partner in how much I feel like I cannot do my job within the parameters we are given. If you gave us more hours I'd stay.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
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    2 people found this helpful  

    Assistant Store Manager

    Assistant Store Manager (Current Employee)

    ProsStarbucks is a responsible company that tries to take care of it's partners and it's surrounding environment. The culture is fast paced and you take away more things than just how to make coffee.

    ConsThe company is in a competitive market and tries to innovate to stay on top of it's game. In doing so, it's losing the personal touch and connection it used to have with customers. Partners are often over worked and there are just so many customizations to drinks and food that it has become unreasonable. It slowly becoming a fast food chain like McDonalds and less about coffee culture.

    Advice to Senior ManagementGet rid of fizzio. Stop with the individual pulling of pastries. Go back to being about coffee and tea. You're going in the right direction with helping partners pay for college and continuing with 401k contributions etc.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    1 person found this helpful  

    Shift Supervisor

    Barista, Shift Supervisor (Current Employee) Baltimore, MD

    ProsLots of fun on the job, a great way to get your foot in the door for management experience.

    ConsThis job can be tough when your coworkers don't pull their own weight. It's a team effort and if someone slacks off your job is harder than it should be. With the new LaBoulange, we are required to do an inventory count that takes up needed time from the floor and is just annoying.

    Advice to Senior ManagementPlease consider more competitive pay if you want to keep high quality employees. I have seen many good partners leave for jobs that pay just a dollar or 2 more.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Starbucks is a great company to work for. Howard Shultz makes sure all his partners have benefits/tuition reimbursement

    Barista - Starbucks (Former Employee)

    ProsOne of the best places to learn great customer service skills, barista training, networking, my partners became family members to me

    ConsConstant standing and stress. You have a different schedule every week so if you are looking for consistency with days off/the type of shifts you get (opener, mid, close) this might not be the place for you

    Advice to Senior ManagementRemember that the baristas who work 8 hours only get 40 minutes to sit and relax....while in normal 8 hour jobs there is a lot more sitting/relaxing throughout the day. It is extremely stressful and exhausting sometimes.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Awesome!

    Starbucks-Barista (Former Employee) San Leandro, CA

    ProsThere is definitely team work everyday

    ConsI hate dumb picky customers

    Advice to Senior ManagementMove us around because we get tired too

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great People, Strict policies

    Barista - Starbucks (Current Employee) Geneseo, NY

    Proscommunication / consumer service skills will improve

    ConsVery routine and robotic

    Advice to Senior ManagementNone really

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Pretty good!

    Barista (Current Employee) Centennial, CO

    ProsThe partners I work with are absolutely amazing. This is a GREAT job for a student, with the flexible hours and with networking with other coworkers. I feel that working out my schedule with my boss was very easy to do - when I first started working, I was also completing my college work. I was able to still work on the weekends while I did school during the weekdays, and then easily change my schedule back after I graduated. It was very nice!

    ConsYou need to have a tough skin dealing with some customers, of course. However, working at the company long enough, you'll start to develop a thicker skin when dealing with customers, as well as with other partners at times. Sometimes the work can be pretty intense physically, there have been times where after work and I rest, I have a hard time walking around.

    Advice to Senior ManagementI feel that there have been more changes happening recently with the way stores are run, and if something doesn't work immediately, more changes happen instead of waiting to see if something works.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Starbucks is a good company to work for, but it can be stressful, depending which department you work in.

    Trainer (Current Employee) San Francisco, CA

    ProsStarbucks has an unbelievable benefits package for all of its employees. There is growth potential and longevity within the company, if you either want to work in a store or work your way to the HQ in Seattle.

    ConsThe corporate side can be political and tough to deal with. I don't want to play that game, but sometimes, that what it takes to move up.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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