Starbucks Reviews

Updated August 29, 2014
Updated August 29, 2014
4,487 Reviews

3.7
4,487 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,054 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 401 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 200 reviews)


Cons
  • Work/life balance was preached corporately but ignored in the field (in 109 reviews)

  • Store Managers and District Managers are disconnected from hourly partners (in 114 reviews)

More Highlights

Employee Reviews

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  1.  

    A wonderful company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager  in  Alexandria, VA
    Former Employee - Assistant Store Manager in Alexandria, VA

    I worked at Starbucks full-time for more than 3 years

    Pros

    Benefits. Free coffee! Training opportunities. Stock. Employee relationships. Great product that you can believe in. Community involvement. Multiple locations means transferring is very easy.

    Cons

    Too many locations.Having to always say the customer is right (even if they are not). Having to deal with concerns that senior management is not being honest about plans for the company (lay-offs).

    Advice to ManagementAdvice

    Don't make promises that cannot be kept.

    Recommends
    Positive Outlook
    Disapproves of CEO
  2. 21 people found this helpful  

    Great company if you can handle it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista
    Former Employee - Barista

    I worked at Starbucks part-time for more than a year

    Pros

    The benefits are out of sight. I was offered Starbucks stock after my first year, as well as 401k through Fidelity, and a superb Blue Cross Blue Shield health insurance plan. You can cover your whole family with that plan, and it can include domestic partners. I got a pound of free coffee every week and free coffee all day (although I think that was specific to my store, which bent the rules). There's also an Employee Assistance Hotline which you can call if you're having issues in your personal life. And HR is really responsive--they won't see you as a troublemaker if you're legitimately having an issue. They will handle it.

    Also, sexual orientation and gender identity are included in their anti-discrimination policy. None of the gay or lesbian people on my staff got crap for it, even though about half the staff was quietly conservative Christian and Republican.

    If you're a people person, you develop relationships with the regulars and it's fun to make their day. I felt it was pretty rewarding to make drinks. I loved the artistic side of it. And again, the free coffee...just awesome.

    They're also usually pretty flexible about scheduling, so it's ideal for if you're working two jobs or are a student. I worked with people in their 50's who had their own careers, but worked part-time at Starbucks for the health insurance.

    The vacation time system is also pretty sweet. I worked with a guy who was there for 10 years and took like a month vacation to his home country.

    The staffs can be really tight...or they can be really vicious. But a spirit of teamwork is definitely encouraged. And exemplary work is recognized.

    In an 8-hour shift you get three breaks: one 30-minute clock-out lunch, and two 10-minute on the clock breaks.

    You'll also occasionally get those amazing customers and you live for seeing them. We had four customers who every year each put 100 bucks in our tip jar around Christmas. Sometimes those people can make your day with the things they say and do.

    Cons

    If you work at a store worth their salt they will work you to the bone. Especially in a large or high-volume store there is so much to do, so much to clean. A morning shift person will have the absolutely insanity of a morning rush, but an evening person should be expected to handle evening rushes with a limited staff as WELL as get the place spotless in what I believe is not a reasonable time. We could get the place clean by 10:45, all right--if we broke the health and corporate rules about when to tear things down. And of course if that was ever found out we were in deep. And if we went over 10:45 we were also in trouble. Management sometimes has some very unrealistic ideas about what the job actually entails and what rules and boundaries should go with that.

    The pay in my state starts near minimum wage. The ceiling for a barista is $10/hr, which you hit when you've been there about five years. But tips help, and some high-volume affluent stores will have tips up to $4/hr.

    There's also a tendency to have fanatical management. Other "kindly" corporations like Whole Foods have this too--the managers drink the Kool-Aid and worship the company. I once spoke with my manager because my schedule was being changed with less than 24 hours notice, and that was against state law. She got this crazed look in her eye and spat "Starbucks law goes above state law!" But that's only a tendency. There are some pretty cool managers out there. Mine was insane.

    The customers are spoiled rotten so they also get kind of unreasonable about their Starbucks. They will stand there and demand that you make a drink five times because there's still foam on that latte and they said NO foam, not LIGHT foam. This is a business model of Starbucks': everyone is special, and we will bend the rules for everybody. And I've had people scream at me and call me a (b) and promise me that they would make me lose my job. I've also had stuff thrown at me. But, that's also just customer service.

    These last few years Starbucks has been obsessed with selling, too. There's a lot of pressure on the staff to make sure people go home with $15 bags of coffee and sub-par espresso machines. It's hard to maintain the relationships they want us to maintain while trying to sell stuff.

    Overall, if you can put up with the customers and the physical demand, and if benefits are more important than income, do it. It's rewarding in its own way. Wear insoles.

    Advice to ManagementAdvice

    Drop the obsession with sales. You're damaging customer relationships and making yourself look like "Just another corporation."

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Wonderful company with amazing benefits, great customers, awesome vibe, and amazing partners. 10/10

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks part-time

    Pros

    Tuition reimbursement, customers are great, vibe is wonderful, benefits are amazing.

    Cons

    Customer service is the name of the game. You really need to be personable.

    Recommends
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  5.  

    Good Job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks

    Pros

    Good team work with all employees

    Cons

    Consider extra staffing during peak times

  6.  

    Barista

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista  in  Charleston, SC
    Former Employee - Barista in Charleston, SC

    I worked at Starbucks part-time for more than a year

    Pros

    The barista position is the front-line of Starbucks. After you learn how to do everything, it is a relatively low stress job, good compensation plus tips, opportunities for advancement

    Cons

    Depends on the manager/store. Some are great/empowering, some are micro-managers and don't trust their baristas

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Great Company to work for part-time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks  in  Los Angeles, CA
    Current Employee - Barista - Starbucks in Los Angeles, CA

    I have been working at Starbucks part-time for more than 3 years

    Pros

    Health Insurance and Flexible hours. Easy to get shifts at other locations.

    Cons

    Compensation is not that great, and job can get repetitive.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Awesome job for someone new to the area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor  in  Tacoma, WA
    Current Employee - Shift Supervisor in Tacoma, WA

    I have been working at Starbucks part-time for more than 5 years

    Pros

    This is a great job to meet people in the community. The work is fun and easy for the most part, unless short staffed. The other baristas are like family. The manager makes or breaks the store environment. Benefits are amazing at 20+ hours and it is the perfect job for many students.

    Cons

    Waking up at 3am for an opening shift is not fun especially when you are on the third or fourth day in a row. I can't count how many family/friend functions that I had to leave early to just ensure I could get 5-6 hrs of sleep before opening the next day. Pay is low for supervisors in relation to the amount of responsibility that is required.

    Advice to ManagementAdvice

    Please invest more hours in labor and pay your shift supervisors more.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great Company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Buena Park, CA
    Former Employee - Store Manager in Buena Park, CA

    I worked at Starbucks full-time for more than 5 years

    Pros

    Great pay, no room for advancement past Store Manager

    Cons

    Allow to make job easier with meeting labor targets!.

    Advice to ManagementAdvice

    Enjoy your positions!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Good First Job/ College Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks  in  Farmingdale, NY
    Current Employee - Barista - Starbucks in Farmingdale, NY

    I have been working at Starbucks full-time for more than 5 years

    Pros

    Great benefit options (min 20 hours a week for Health Insurance) and hour choices. This is the ideal job for a college student; whether you work in the Morning & take night classes or work nights and take AM classes, there are hours for you. Tuition reimbursement and opportunities to be promoted to Shift Supervisor looks great on your resume. 30% Employee discount and free drinks during shifts. You will build strong relationships with your co-workers (partners) and they will live close to you.

    Cons

    You're a legalized drug dealer; people are not understanding when it comes to their coffee/caffeine. Be prepared to deal with irate customers often and to keep your composure. The company will rarely take your side, like all retail companies "The customer is always right." Busy stores are stressful, you will be expected to help a high volume of customers under a small amount of time, you will need to handle the stress well or will not enjoy this job. Taking off weekends and holidays is next to impossible. You will most likely work Christmas/Thanksgiving. The highest volume stores I've worked in often don't have the time or coverage to give you all your breaks, that means 7-8 hours on your feet in high stress and high volume shifts.

    Advice to ManagementAdvice

    Pay attention to the volume of your stores. Do not hold your store managers responsible for over staffing the floor on weekends; they know what they are doing. Barista's who have been at Starbucks for years are often over worked but also incredibly knowledgeable about your customer base, reach out to them and get insight on new policy ideas or marketing campaigns.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    A great company where you are constantly learning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor  in  Seattle, WA
    Former Employee - Shift Supervisor in Seattle, WA

    I worked at Starbucks full-time for more than 3 years

    Pros

    Great place to work with. You have to make the most of it and if you go to work with a good attitude, no day seems bad!

    Cons

    You have to be very intentional with your manager about climbing up the ladder. Managers need to be more upfront about letting their baristas know they see potential for growth.

    Advice to ManagementAdvice

    I think sometimes managers are trying to "climb the ladder" as well, and sometimes gets caught up in their own development and forgets to develop their own partners.

    Recommends
    Positive Outlook
    Approves of CEO

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