Starbucks Reviews

Updated October 31, 2014
Updated October 31, 2014
4,863 Reviews
3.7
4,863 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,294 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 442 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 221 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 128 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 135 reviews)

More Highlights

Employee Reviews

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  1. 65 people found this helpful  

    Great company if you can handle it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista
    Former Employee - Barista

    I worked at Starbucks part-time (more than an year)

    Pros

    The benefits are out of sight. I was offered Starbucks stock after my first year, as well as 401k through Fidelity, and a superb Blue Cross Blue Shield health insurance plan. You can cover your whole family with that plan, and it can include domestic partners. I got a pound of free coffee every week and free coffee all day (although I think that was specific to my store, which bent the rules). There's also an Employee Assistance Hotline which you can call if you're having issues in your personal life. And HR is really responsive--they won't see you as a troublemaker if you're legitimately having an issue. They will handle it.

    Also, sexual orientation and gender identity are included in their anti-discrimination policy. None of the gay or lesbian people on my staff got crap for it, even though about half the staff was quietly conservative Christian and Republican.

    If you're a people person, you develop relationships with the regulars and it's fun to make their day. I felt it was pretty rewarding to make drinks. I loved the artistic side of it. And again, the free coffee...just awesome.

    They're also usually pretty flexible about scheduling, so it's ideal for if you're working two jobs or are a student. I worked with people in their 50's who had their own careers, but worked part-time at Starbucks for the health insurance.

    The vacation time system is also pretty sweet. I worked with a guy who was there for 10 years and took like a month vacation to his home country.

    The staffs can be really tight...or they can be really vicious. But a spirit of teamwork is definitely encouraged. And exemplary work is recognized.

    In an 8-hour shift you get three breaks: one 30-minute clock-out lunch, and two 10-minute on the clock breaks.

    You'll also occasionally get those amazing customers and you live for seeing them. We had four customers who every year each put 100 bucks in our tip jar around Christmas. Sometimes those people can make your day with the things they say and do.

    Cons

    If you work at a store worth their salt they will work you to the bone. Especially in a large or high-volume store there is so much to do, so much to clean. A morning shift person will have the absolutely insanity of a morning rush, but an evening person should be expected to handle evening rushes with a limited staff as WELL as get the place spotless in what I believe is not a reasonable time. We could get the place clean by 10:45, all right--if we broke the health and corporate rules about when to tear things down. And of course if that was ever found out we were in deep. And if we went over 10:45 we were also in trouble. Management sometimes has some very unrealistic ideas about what the job actually entails and what rules and boundaries should go with that.

    The pay in my state starts near minimum wage. The ceiling for a barista is $10/hr, which you hit when you've been there about five years. But tips help, and some high-volume affluent stores will have tips up to $4/hr.

    There's also a tendency to have fanatical management. Other "kindly" corporations like Whole Foods have this too--the managers drink the Kool-Aid and worship the company. I once spoke with my manager because my schedule was being changed with less than 24 hours notice, and that was against state law. She got this crazed look in her eye and spat "Starbucks law goes above state law!" But that's only a tendency. There are some pretty cool managers out there. Mine was insane.

    The customers are spoiled rotten so they also get kind of unreasonable about their Starbucks. They will stand there and demand that you make a drink five times because there's still foam on that latte and they said NO foam, not LIGHT foam. This is a business model of Starbucks': everyone is special, and we will bend the rules for everybody. And I've had people scream at me and call me a (b) and promise me that they would make me lose my job. I've also had stuff thrown at me. But, that's also just customer service.

    These last few years Starbucks has been obsessed with selling, too. There's a lot of pressure on the staff to make sure people go home with $15 bags of coffee and sub-par espresso machines. It's hard to maintain the relationships they want us to maintain while trying to sell stuff.

    Overall, if you can put up with the customers and the physical demand, and if benefits are more important than income, do it. It's rewarding in its own way. Wear insoles.

    Advice to ManagementAdvice

    Drop the obsession with sales. You're damaging customer relationships and making yourself look like "Just another corporation."

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Management should be evaluated every three months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Jersey City, NJ
    Former Employee - Assistant Store Manager in Jersey City, NJ

    I worked at Starbucks full-time (more than an year)

    Pros

    Great benefits and flexibility. Great for students.

    Cons

    Management should be evaluated every three months

    Advice to ManagementAdvice

    There should be surprise visits to some stores

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    One of the best places I've ever worked!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Seguin, TX
    Current Employee - Barista in Seguin, TX

    I have been working at Starbucks full-time (less than an year)

    Pros

    Great benefits and pay. If you work hard and do what you're supposed to do, then there is definitely opportunity for advancement. Fast paced and fun.

    Cons

    Sometimes it can be stressful, and the fast paced nature of it can be overwhelming to some.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Amazing Place to Work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks

    Pros

    The people are like a second family and they work with my school schedule

    Cons

    Sometimes a large influx of customers at once

  6.  

    Fantastic!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks

    Pros

    Great growth opportunities, benefits, stock options, flexible schedules. I was able to work here and put myself through college. Also very competitive wages compared to similar jobs.

    Cons

    Each store is a story of their own. There are a lot of really good stores that foster really great partners. But if you accidentally land yourself in one with a shoddy manager, you're going to have a rough time.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Fun, fast paced job with benefit options

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in Fayetteville, AR
    Former Employee - Barista - Starbucks in Fayetteville, AR

    I worked at Starbucks part-time (more than an year)

    Pros

    Never a boring day! Everyday was as busy as the last. This is one job I never got bored with.

    Excellent benefit options for. Partners. I know some of these have changed since I've been there but there were great options to choose from.

    Cons

    As any corporate based job, there are some no fun beurocratic things with the job. Standards are important but there is never any wiggle room or creative space.

    management can be a real downer as well. If your store is managed poorly, or reflects on you.

    It's not the most flexible job for schedules at times. I understand retail Jobs require holidays and such but there were always blackout dates and this was a bit frustrating.

    Advice to ManagementAdvice

    Listen to your batista. They voice can keep the style afloat.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Fun, fast-paced environment---a great opportunity to meet and grow accustomed to the customer!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in Clarksville, IN
    Former Employee - Barista - Starbucks in Clarksville, IN

    I worked at Starbucks part-time (more than an year)

    Pros

    It was pretty cool being able to meet so many people and learn about their personal lives

    Cons

    Sometimes the world is busy. One of the Starbucks' which I worked for were very inclined to cutting our staffing so when the workload increased, we weren't always able to satisfy the customer in a TIMELY manner.

    Advice to ManagementAdvice

    Hire more baristas!

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Excellent Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks full-time (more than 3 years)

    Pros

    Excellent benefits even for part time employees. 401K matching.

    Cons

    Hard to find someone to fill for you when sick.

    Recommends
    Positive Outlook
    Disapproves of CEO
  10.  

    Decent Place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Murfreesboro, TN
    Current Employee - Assistant Store Manager in Murfreesboro, TN

    I have been working at Starbucks full-time (more than 5 years)

    Pros

    Great Benefits, stock options, and free coffee

    Cons

    Low pay, early/late hours, stressful environment.

    Advice to ManagementAdvice

    Employees need better pay, more opportunities for advancement, and less stress put on the employees.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Works with college students hours!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks

    Pros

    The store I work for gives good hours & works well with my schedule in college!

    Cons

    The stress level due to it being a fast paced enviroment, but a great workout!

    Advice to ManagementAdvice

    Keep catering to the customers as you are doing so! You are doing an amazing job!

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