Starbucks Reviews

Updated October 22, 2014
Updated October 22, 2014
4,772 Reviews
3.7
4,772 Reviews
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Recommend to a friend
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Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,240 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 434 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 219 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 123 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 133 reviews)

More Highlights

Employee Reviews

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  1. 56 people found this helpful  

    Great company if you can handle it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista
    Former Employee - Barista

    I worked at Starbucks part-time (more than an year)

    Pros

    The benefits are out of sight. I was offered Starbucks stock after my first year, as well as 401k through Fidelity, and a superb Blue Cross Blue Shield health insurance plan. You can cover your whole family with that plan, and it can include domestic partners. I got a pound of free coffee every week and free coffee all day (although I think that was specific to my store, which bent the rules). There's also an Employee Assistance Hotline which you can call if you're having issues in your personal life. And HR is really responsive--they won't see you as a troublemaker if you're legitimately having an issue. They will handle it.

    Also, sexual orientation and gender identity are included in their anti-discrimination policy. None of the gay or lesbian people on my staff got crap for it, even though about half the staff was quietly conservative Christian and Republican.

    If you're a people person, you develop relationships with the regulars and it's fun to make their day. I felt it was pretty rewarding to make drinks. I loved the artistic side of it. And again, the free coffee...just awesome.

    They're also usually pretty flexible about scheduling, so it's ideal for if you're working two jobs or are a student. I worked with people in their 50's who had their own careers, but worked part-time at Starbucks for the health insurance.

    The vacation time system is also pretty sweet. I worked with a guy who was there for 10 years and took like a month vacation to his home country.

    The staffs can be really tight...or they can be really vicious. But a spirit of teamwork is definitely encouraged. And exemplary work is recognized.

    In an 8-hour shift you get three breaks: one 30-minute clock-out lunch, and two 10-minute on the clock breaks.

    You'll also occasionally get those amazing customers and you live for seeing them. We had four customers who every year each put 100 bucks in our tip jar around Christmas. Sometimes those people can make your day with the things they say and do.

    Cons

    If you work at a store worth their salt they will work you to the bone. Especially in a large or high-volume store there is so much to do, so much to clean. A morning shift person will have the absolutely insanity of a morning rush, but an evening person should be expected to handle evening rushes with a limited staff as WELL as get the place spotless in what I believe is not a reasonable time. We could get the place clean by 10:45, all right--if we broke the health and corporate rules about when to tear things down. And of course if that was ever found out we were in deep. And if we went over 10:45 we were also in trouble. Management sometimes has some very unrealistic ideas about what the job actually entails and what rules and boundaries should go with that.

    The pay in my state starts near minimum wage. The ceiling for a barista is $10/hr, which you hit when you've been there about five years. But tips help, and some high-volume affluent stores will have tips up to $4/hr.

    There's also a tendency to have fanatical management. Other "kindly" corporations like Whole Foods have this too--the managers drink the Kool-Aid and worship the company. I once spoke with my manager because my schedule was being changed with less than 24 hours notice, and that was against state law. She got this crazed look in her eye and spat "Starbucks law goes above state law!" But that's only a tendency. There are some pretty cool managers out there. Mine was insane.

    The customers are spoiled rotten so they also get kind of unreasonable about their Starbucks. They will stand there and demand that you make a drink five times because there's still foam on that latte and they said NO foam, not LIGHT foam. This is a business model of Starbucks': everyone is special, and we will bend the rules for everybody. And I've had people scream at me and call me a (b) and promise me that they would make me lose my job. I've also had stuff thrown at me. But, that's also just customer service.

    These last few years Starbucks has been obsessed with selling, too. There's a lot of pressure on the staff to make sure people go home with $15 bags of coffee and sub-par espresso machines. It's hard to maintain the relationships they want us to maintain while trying to sell stuff.

    Overall, if you can put up with the customers and the physical demand, and if benefits are more important than income, do it. It's rewarding in its own way. Wear insoles.

    Advice to ManagementAdvice

    Drop the obsession with sales. You're damaging customer relationships and making yourself look like "Just another corporation."

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great company, fabulous co-workers and customers who were passionate about our product.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Davenport, IA
    Former Employee - Barista in Davenport, IA

    I worked at Starbucks part-time (less than an year)

    Pros

    Starbucks enabled me to have a flexible work schedule. The culture was laid-back & friendly. The free coffee was great.

    Cons

    One or two of the co-workers were coffee snobs.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great benefits, great atmosphere, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Davis, CA
    Former Employee - Shift Supervisor in Davis, CA

    I worked at Starbucks full-time (more than 5 years)

    Pros

    Amazing benefits such as health, dental, optical, as well as shares in Starbucks stock and highly discounted or free beverages, food, and merchandise. Even though I think any work environment is highly dependent on the local management, on average (based on working as a supervisor in three different stores) Starbucks maintains a fast-pace, vibrant, and fun atmosphere to work in. Time flies by and most of the people you meet (co-workers and customers) are truly wonderful.

    Cons

    Very low pay given the hard work and high energy required as a barista, supervisor, or store manager.

    Advice to ManagementAdvice

    To regional and district manager--pay more attention to your store managers! They make or break your stores. I worked in three under 5 different store managers and several different regional managers, and they truly vary. Some upper management cares and visits stores regularly to maintain consistency and accountability, and some never come around. In regard to the store managers, everyone has strengths and weaknesses, but some store managers really take advantage of their employees' good-nature and hard-work. Some store-managers also knew very little about food, safety, and sanitary standards, and did not enforce them, which was horrifying to me as an employee and as a customer.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Management should be evaluated every three months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Jersey City, NJ
    Former Employee - Assistant Store Manager in Jersey City, NJ

    I worked at Starbucks full-time (more than an year)

    Pros

    Great benefits and flexibility. Great for students.

    Cons

    Management should be evaluated every three months

    Advice to ManagementAdvice

    There should be surprise visits to some stores

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Barista

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Boston, MA
    Current Employee - Barista in Boston, MA

    I have been working at Starbucks part-time (less than an year)

    Pros

    provide good benefits for employees

    Cons

    not a good teamwork atmosphere

    Advice to ManagementAdvice

    the culture of the working environment is not motivating

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    goog company

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Analyst in Miami, FL
    Former Employee - Senior Financial Analyst in Miami, FL

    I worked at Starbucks as a contractor (less than an year)

    Pros

    good company, flexible schedule, friendly environment, great coffee

    Cons

    frequent changes, management levels need to be at sync, market divisions need a better management structure

    Recommends
    Positive Outlook
  8.  

    Being a Shift Supervisor at Starbucks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in San Diego, CA
    Current Employee - Shift Supervisor in San Diego, CA

    I have been working at Starbucks part-time (more than an year)

    Pros

    -Great benefits (medical, dental, vision, 401K, stock options, tips, etc.)
    -Great company culture

    Cons

    -hard work
    -Can have some bad store managers and district managers

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Great times with my buds

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks

    Pros

    Makin coffee for the homies

    Cons

    Not enough cash money, honey

  10.  

    Challenging and fun work environment, with the right balance of business focus and recognition of their people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in Pueblo, CO
    Current Employee - Shift Supervisor in Pueblo, CO

    I have been working at Starbucks full-time (more than 3 years)

    Pros

    The most exciting thing about working at Starbucks is that they are a company who is constantly challenging the norm and pushing to grow more and more! For partners that means that opportunity to grow is there four those who are willing to work hard for it.

    Cons

    Sometimes people get left behind in the training process, I think if you are not self directed and willing to strive to learn than the company may not be the best place for that type of person to work.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Our store is one big happy, slightly dysfunctional family.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in Ankeny, IA
    Current Employee - Barista - Starbucks in Ankeny, IA

    I have been working at Starbucks part-time (more than an year)

    Pros

    This job is fast paced and fun, as long as you can keep up! Hours are very flexible and there are great benefits! Reviews are usually every 6 months with small raises if you have been a good employee.

    Cons

    You are required to work either Thanksgiving or Christmas because Starbucks is open 365 days a year. Also, you will probably become addicted to caffeine.

    Advice to ManagementAdvice

    Pay raises would be appreciated, as this job is a lot of work!

    Recommends
    Positive Outlook
    Approves of CEO

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