Starbucks Reviews

Updated October 30, 2014
Updated October 30, 2014
4,852 Reviews
3.7
4,852 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,285 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 442 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 221 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 128 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 135 reviews)

More Highlights

Employee Reviews

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  1. 64 people found this helpful  

    Great company if you can handle it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista
    Former Employee - Barista

    I worked at Starbucks part-time (more than an year)

    Pros

    The benefits are out of sight. I was offered Starbucks stock after my first year, as well as 401k through Fidelity, and a superb Blue Cross Blue Shield health insurance plan. You can cover your whole family with that plan, and it can include domestic partners. I got a pound of free coffee every week and free coffee all day (although I think that was specific to my store, which bent the rules). There's also an Employee Assistance Hotline which you can call if you're having issues in your personal life. And HR is really responsive--they won't see you as a troublemaker if you're legitimately having an issue. They will handle it.

    Also, sexual orientation and gender identity are included in their anti-discrimination policy. None of the gay or lesbian people on my staff got crap for it, even though about half the staff was quietly conservative Christian and Republican.

    If you're a people person, you develop relationships with the regulars and it's fun to make their day. I felt it was pretty rewarding to make drinks. I loved the artistic side of it. And again, the free coffee...just awesome.

    They're also usually pretty flexible about scheduling, so it's ideal for if you're working two jobs or are a student. I worked with people in their 50's who had their own careers, but worked part-time at Starbucks for the health insurance.

    The vacation time system is also pretty sweet. I worked with a guy who was there for 10 years and took like a month vacation to his home country.

    The staffs can be really tight...or they can be really vicious. But a spirit of teamwork is definitely encouraged. And exemplary work is recognized.

    In an 8-hour shift you get three breaks: one 30-minute clock-out lunch, and two 10-minute on the clock breaks.

    You'll also occasionally get those amazing customers and you live for seeing them. We had four customers who every year each put 100 bucks in our tip jar around Christmas. Sometimes those people can make your day with the things they say and do.

    Cons

    If you work at a store worth their salt they will work you to the bone. Especially in a large or high-volume store there is so much to do, so much to clean. A morning shift person will have the absolutely insanity of a morning rush, but an evening person should be expected to handle evening rushes with a limited staff as WELL as get the place spotless in what I believe is not a reasonable time. We could get the place clean by 10:45, all right--if we broke the health and corporate rules about when to tear things down. And of course if that was ever found out we were in deep. And if we went over 10:45 we were also in trouble. Management sometimes has some very unrealistic ideas about what the job actually entails and what rules and boundaries should go with that.

    The pay in my state starts near minimum wage. The ceiling for a barista is $10/hr, which you hit when you've been there about five years. But tips help, and some high-volume affluent stores will have tips up to $4/hr.

    There's also a tendency to have fanatical management. Other "kindly" corporations like Whole Foods have this too--the managers drink the Kool-Aid and worship the company. I once spoke with my manager because my schedule was being changed with less than 24 hours notice, and that was against state law. She got this crazed look in her eye and spat "Starbucks law goes above state law!" But that's only a tendency. There are some pretty cool managers out there. Mine was insane.

    The customers are spoiled rotten so they also get kind of unreasonable about their Starbucks. They will stand there and demand that you make a drink five times because there's still foam on that latte and they said NO foam, not LIGHT foam. This is a business model of Starbucks': everyone is special, and we will bend the rules for everybody. And I've had people scream at me and call me a (b) and promise me that they would make me lose my job. I've also had stuff thrown at me. But, that's also just customer service.

    These last few years Starbucks has been obsessed with selling, too. There's a lot of pressure on the staff to make sure people go home with $15 bags of coffee and sub-par espresso machines. It's hard to maintain the relationships they want us to maintain while trying to sell stuff.

    Overall, if you can put up with the customers and the physical demand, and if benefits are more important than income, do it. It's rewarding in its own way. Wear insoles.

    Advice to ManagementAdvice

    Drop the obsession with sales. You're damaging customer relationships and making yourself look like "Just another corporation."

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Management should be evaluated every three months

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Jersey City, NJ
    Former Employee - Assistant Store Manager in Jersey City, NJ

    I worked at Starbucks full-time (more than an year)

    Pros

    Great benefits and flexibility. Great for students.

    Cons

    Management should be evaluated every three months

    Advice to ManagementAdvice

    There should be surprise visits to some stores

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Works with college students hours!

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks

    Pros

    The store I work for gives good hours & works well with my schedule in college!

    Cons

    The stress level due to it being a fast paced enviroment, but a great workout!

    Advice to ManagementAdvice

    Keep catering to the customers as you are doing so! You are doing an amazing job!

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Fun place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista Trainer in Lakewood, CA
    Former Employee - Barista Trainer in Lakewood, CA

    I worked at Starbucks part-time (more than 3 years)

    Pros

    Busy fun fast paced environment potentially become a higher up manager if you want it.

    Cons

    Long hours...tiring...standing...pain in hands. Causes carpeltunnel and sometimes hours suck.

    Advice to ManagementAdvice

    Be open to reviews...from employees

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Great company to work for. Work hard and other opportunities are available.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing in Fountain Valley, CA
    Former Employee - Marketing in Fountain Valley, CA

    I worked at Starbucks full-time (more than 3 years)

    Pros

    Close to home. Training opportunities for your career path. Recognition programs for all employees. Professional atmosphere (worked in corporate field office). Great salary and benefits. Always striving to be the best as a company and looking for the next opportunity to bring great products and service to their customers.

    Cons

    A lot of different departments to interact with - mainly at corporate Seattle. Makes timelines on moving projects along challenging.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    It used to be great, now not so much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in Tacoma, WA
    Former Employee - Barista - Starbucks in Tacoma, WA

    I worked at Starbucks full-time (more than 5 years)

    Pros

    Global Brand
    Free coffee
    Benefits

    Cons

    Uniform
    Micro Managers
    Automatic machines

    Advice to ManagementAdvice

    Focus on quality, and your customers. Teach the philosophies of good customer service. Allow baristas to be themselves.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8.  

    Excellent Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks full-time (more than 3 years)

    Pros

    Excellent benefits even for part time employees. 401K matching.

    Cons

    Hard to find someone to fill for you when sick.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9.  

    Enjoyable but high stress

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista
    Former Employee - Barista

    I worked at Starbucks full-time (less than an year)

    Pros

    I really loved the atmosphere and the constant upbeat attitude of all my coworkers. We could really have a good time while also doing our jobs. Cleaning up really wasn't bad there and getting coffee while working the register was pretty quick also. I worked at the busiest store in my state so I met a lot of really awesome, friendly people as well.

    Cons

    I don't feel that minimum wage or $8-$8.25 is enough for what a barista does. It is very stressful sometimes. Working on bar can be very frustrating in a rush and often times if your coworkers fall behind or have problems, you will too. People are very picky about their coffee and sometimes you really just can't appease them. Be ready for 4 am to become your best friend and get ready to watch a ton of perfectly good pastries and coffee go to waste.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Stressful, but a lot of fun!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Columbia, MO
    Former Employee - Barista in Columbia, MO

    I worked at Starbucks part-time (more than an year)

    Pros

    Free coffee, good people that all work hard, lots of opportunity for advancement

    Cons

    I worked in a franchised store so we didn't qualify for Starbucks benefits plans.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks full-time (less than an year)

    Pros

    The benefits are great. The job itself isn't terribly hard ( just juggling multiple demands.). Making drinks is fun. Talking to customers is what you make of it. The company really seems to care about its people.

    Cons

    You will love or hate your job depending on your manager. But that is true anywhere. Sometimes the retail aspect (sales) is draining.

    Recommends
    Positive Outlook
    Approves of CEO

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