Starbucks

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Starbucks Reviews

Updated February 28, 2015
Updated February 28, 2015
5,589 Reviews
3.7
5,589 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,698 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 131 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 140 reviews)

More Highlights

Employee Reviews

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  1. 134 people found this helpful  

    Great company if you can handle it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista
    Former Employee - Barista

    I worked at Starbucks part-time (more than a year)

    Pros

    The benefits are out of sight. I was offered Starbucks stock after my first year, as well as 401k through Fidelity, and a superb Blue Cross Blue Shield health insurance plan. You can cover your whole family with that plan, and it can include domestic partners. I got a pound of free coffee every week and free coffee all day (although I think that was specific to my store, which bent the rules). There's also an Employee Assistance Hotline which you can call if you're having issues in your personal life. And HR is really responsive--they won't see you as a troublemaker if you're legitimately having an issue. They will handle it.

    Also, sexual orientation and gender identity are included in their anti-discrimination policy. None of the gay or lesbian people on my staff got crap for it, even though about half the staff was quietly conservative Christian and Republican.

    If you're a people person, you develop relationships with the regulars and it's fun to make their day. I felt it was pretty rewarding to make drinks. I loved the artistic side of it. And again, the free coffee...just awesome.

    They're also usually pretty flexible about scheduling, so it's ideal for if you're working two jobs or are a student. I worked with people in their 50's who had their own careers, but worked part-time at Starbucks for the health insurance.

    The vacation time system is also pretty sweet. I worked with a guy who was there for 10 years and took like a month vacation to his home country.

    The staffs can be really tight...or they can be really vicious. But a spirit of teamwork is definitely encouraged. And exemplary work is recognized.

    In an 8-hour shift you get three breaks: one 30-minute clock-out lunch, and two 10-minute on the clock breaks.

    You'll also occasionally get those amazing customers and you live for seeing them. We had four customers who every year each put 100 bucks in our tip jar around Christmas. Sometimes those people can make your day with the things they say and do.

    Cons

    If you work at a store worth their salt they will work you to the bone. Especially in a large or high-volume store there is so much to do, so much to clean. A morning shift person will have the absolutely insanity of a morning rush, but an evening person should be expected to handle evening rushes with a limited staff as WELL as get the place spotless in what I believe is not a reasonable time. We could get the place clean by 10:45, all right--if we broke the health and corporate rules about when to tear things down. And of course if that was ever found out we were in deep. And if we went over 10:45 we were also in trouble. Management sometimes has some very unrealistic ideas about what the job actually entails and what rules and boundaries should go with that.

    The pay in my state starts near minimum wage. The ceiling for a barista is $10/hr, which you hit when you've been there about five years. But tips help, and some high-volume affluent stores will have tips up to $4/hr.

    There's also a tendency to have fanatical management. Other "kindly" corporations like Whole Foods have this too--the managers drink the Kool-Aid and worship the company. I once spoke with my manager because my schedule was being changed with less than 24 hours notice, and that was against state law. She got this crazed look in her eye and spat "Starbucks law goes above state law!" But that's only a tendency. There are some pretty cool managers out there. Mine was insane.

    The customers are spoiled rotten so they also get kind of unreasonable about their Starbucks. They will stand there and demand that you make a drink five times because there's still foam on that latte and they said NO foam, not LIGHT foam. This is a business model of Starbucks': everyone is special, and we will bend the rules for everybody. And I've had people scream at me and call me a (b) and promise me that they would make me lose my job. I've also had stuff thrown at me. But, that's also just customer service.

    These last few years Starbucks has been obsessed with selling, too. There's a lot of pressure on the staff to make sure people go home with $15 bags of coffee and sub-par espresso machines. It's hard to maintain the relationships they want us to maintain while trying to sell stuff.

    Overall, if you can put up with the customers and the physical demand, and if benefits are more important than income, do it. It's rewarding in its own way. Wear insoles.

    Advice to ManagementAdvice

    Drop the obsession with sales. You're damaging customer relationships and making yourself look like "Just another corporation."

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Awesome job for Students

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Los Angeles, CA
    Current Employee - Barista in Los Angeles, CA

    I have been working at Starbucks part-time (more than a year)

    Pros

    Since a lot of locations are open 20 hours or more per day, it is easy to work around your school schedule. My senior year of college, I had to work around class, volunteering, and research hours. I was still able to work as much as I wanted, which for me was about 30 hours per week.

    Great place to learn to connect to and talk with all types of people.

    Cons

    Starbucks is the opposite of a passive desk job. If you aren't willing to keep moving and stay productive at all times, this is not the job for you.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Overall a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in Houston, TX
    Current Employee - Barista - Starbucks in Houston, TX

    I have been working at Starbucks part-time (more than a year)

    Pros

    Awesome benefits.

    Awesome customers.

    Flexible hours.

    Cons

    Constant ridiculous promotion that I have to push even though 80% of my customers I see everyday dont care and wont buy it...but I'm supposed to ask them every since day...:would you like your treat receipt?" "would you like any breakfast with that?" Even though I've known and seen them pretty much every day for 3 years and know that they don't want a treat receipt or breakfast.

    Insurance is amazing but after paying for said insurance my checks are always less than $150 (insurance for 3 people). It works just fine for me but I can't see anyone who has to live on their own and support themselves to be able to live on such a low wage.

    Advice to ManagementAdvice

    "Veteran' Baristas and supervisors should make more money hourly, people tend to be happier and more friendly to customers when they know they have food in their fridge or even that they feel appreciated by the company that they work for.

    Doesn't Recommend
    Neutral Outlook
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  5.  

    Great place to work, great benefits and great friends.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Virginia Beach, VA
    Former Employee - Barista in Virginia Beach, VA

    I worked at Starbucks part-time (more than 3 years)

    Pros

    I enjoyed working at Starbucks. The benefits were great and my co-workers were awesome. I always looked forward to going to work.

    Cons

    The only con I can think of is having to work some holidays. But they payed more on those days.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Awesome company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Career Opportunities
    Former Employee - Shift Supervisor
    Former Employee - Shift Supervisor

    I worked at Starbucks

    Pros

    Lots of fun, great environment

    Cons

    Low pay, slow crawl to a livable wage

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Every store is different.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks
    Former Employee - Barista - Starbucks

    I worked at Starbucks part-time (more than 5 years)

    Pros

    Getting free drinks while working is pretty awesome. Employees also get stock in the company while they work there making them actually partners. The environment is typically laid back.

    Cons

    "Playbook", a system of streamlining tasks is very rigid and one person working is always required to wear a timer that dictates what and when to do tasks. The company keeps implementing more corporate rules every year.

    Advice to ManagementAdvice

    The people at corporate need to give store managers more power to run their stores efficiently.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Good for some people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks

    Pros

    free coffee every week
    tips
    discounts

    Cons

    busy
    closers never leave on time

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Wonderful! I absolutely love working for Starbucks. I've been lucky enough to finish college and get health insurance!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor
    Current Employee - Shift Supervisor

    I have been working at Starbucks

    Pros

    Flexible schedule, great people, fast paced, different day to day, college reimbursement/college plan, health insurance at 20 hours a week, ability to move up in the company or stay in your position

    Cons

    Early or late hours that you eventually adjust to

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Overall, a very good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Starbucks Store Manager in Los Angeles, CA
    Current Employee - Starbucks Store Manager in Los Angeles, CA

    I have been working at Starbucks full-time (more than 10 years)

    Pros

    Free coffee, stock options, heath benefits, employer matching 401k

    Cons

    To run a good store you'll always be working overtime and get in trouble for it. The DM's offer little help and expect unreasonable results.

    Advice to ManagementAdvice

    There is little understanding of what it takes to manage a store by the DM's, which leads to unreasonable expectations, the computer software for scheduling is trash, and there is no praise for jobs well done.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in Minneapolis, MN
    Former Employee - Barista - Starbucks in Minneapolis, MN

    I worked at Starbucks part-time (more than a year)

    Pros

    I personally had a phenomenal boss
    Great coworkers
    Fun work environment
    If, like me, this is your second job it was nice to just be able to operate without too much critical thinking.

    Cons

    Schedule - often only given one week advance notice and if you are scheduled when you have said you are not available, it is still your responsibility to find coverage.

    Advice to ManagementAdvice

    Force management to give all employees 2 weeks notice of schedule and do not allow them to schedule during marked-off hours.

    Recommends
    Positive Outlook
    Approves of CEO

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