Starbucks

www.starbucks.com

Starbucks Reviews

Updated January 27, 2015
Updated January 27, 2015
5,329 Reviews
3.7
5,329 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,570 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 131 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 140 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks
    Former Employee - Barista - Starbucks

    I worked at Starbucks full-time (more than a year)

    Pros

    Flexible, lots of benefits, good people to work with.

    Cons

    Depends on management at any store you go to.

    Advice to ManagementAdvice

    Keep continuing to grow as a company.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great learning experience but not conducive to a work life balance if you run a busy store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Starbucks

    Pros

    It's great to have total control of your store, hiring, making your own schedule, paid vacation and holidays. You also get an opportunity to make connections with your regulars and staff if you like people this is definitely the place.

    Cons

    Work life balance is almost non existent if you want to reach targets and make sure the store is performing above par which is expected. Sometimes you feel alone as a manager and your support system depends on you to reach out for it rather than upper managment making sure you are set up for success.

    Advice to ManagementAdvice

    Make sure everyone is trained exactly the same and that you support your managers as much as you can. Maybe create classes on how to handle difficult situations and possibly test the managers to make sure all information is the same accross the board.

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Great benefits, crappy managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Kingston, NY
    Current Employee - Barista in Kingston, NY

    I have been working at Starbucks full-time (more than a year)

    Pros

    Company matches 401K increases over 6%
    Health insurance working average of 20 hrs/week
    Higher education opportunities/scholarships
    Partner weekly coffee and daily food markouts
    Product discounts
    Periodic performance scaled raises
    Tip income (although it does fluctuate)

    Cons

    Inflexible and/or punitive scheduling
    Typical unreasonable holiday retail expectations
    Extremely entitled customers
    Demanding and fast-paced work environment
    Must supply own uniform (spent approx. $100+)
    Transferring between "markets" means either an increase or decrease in pay (lost approx. $2.00/hr)

    Advice to ManagementAdvice

    Starbucks is at its basis, a retail company. Make it easier for partners to pursue a higher education, take on another job, or make time for their personal life without feeling as if they are being punished by management.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks full-time (more than a year)

    Pros

    A lot of benefits, great mission, awesome values, great partner experience

    Cons

    our area is very "clicky" and everyone keeps to themselves and not work as a team

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Excellent customer service and fast paced environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in San Diego, CA
    Current Employee - Shift Supervisor in San Diego, CA

    I have been working at Starbucks

    Pros

    Working as a team
    Flexible hours
    Excellent support from corporate

    Cons

    Sometimes the environment can be overwhelming to some. High turnover rate which makes team building difficult at times.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Great first job and learned a lot.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks in Seattle, WA
    Former Employee - Barista - Starbucks in Seattle, WA

    I worked at Starbucks part-time (more than a year)

    Pros

    They take the time to properly train you, make sure you're prepared, and you learn a lot about the corporate atmosphere and what it has to offer. There are also a lot of room for growth and development within the company.

    Cons

    I don't have any cons. Starbucks are a fantastic first job and taught me a lot of about customer service.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Barista

    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starbucks

    Pros

    Was really fun working at Starbucks if you are into the fast paced scene

    Cons

    The customers can be insulting & demeaning

    Advice to ManagementAdvice

    Don't get mad at your employees for having a bad interaction with the customers

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    4 year Partner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in Cleveland, OH
    Current Employee - Shift Supervisor in Cleveland, OH

    I have been working at Starbucks

    Pros

    The benefits make it hard to leave. Barista and Shift Supervisor are great positions for college students.

    Cons

    Customers can be a pain, but thats like any customer service position. You HAVE to sip the kool-aid if you want to move up in management.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Na the same thing as the first time in the morning and evening.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Starbucks Store Manager in Omaha, NE
    Current Employee - Starbucks Store Manager in Omaha, NE

    I have been working at Starbucks full-time (more than 5 years)

    Pros

    Nadaguide the same thing as well as 84 nonfat the same time.

    Cons

    Starbucks Coffee Company is not a problem with that said I should have been a great day.

    Recommends
    Positive Outlook
  11.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Supervisor - Starbucks in Deerfield Beach, FL
    Current Employee - Supervisor - Starbucks in Deerfield Beach, FL

    I have been working at Starbucks full-time (more than a year)

    Pros

    Good Benefits
    High Pace Environment
    Many Opportunities to Grow
    Good Values

    Cons

    Need to be at a High Volume Store to Grow
    If Full Time Takes a Toll on Personal Life
    Hard Labour

    Advice to ManagementAdvice

    Keep it up

    Recommends
    Positive Outlook
    Approves of CEO

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