Starbucks Reviews

These reviews contributed towards 2012's Best Places to Work recognition. See ratings and reviews for all time.
200 Reviews
3.6
200 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
148 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 421 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 215 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 122 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 129 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Excellent career path

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Everett, WA
    Current Employee - Anonymous Employee in Everett, WA

    I have been working at Starbucks

    Pros

    Benefits, people, workers, atmosphere are the best aspect when working for this great coffee company. The free employee drinks are nice.

    Cons

    Little flexibility in schedule and training. Customers can be quite rude and the increase in pay is usually less than hoped for

    Advice to ManagementAdvice

    Keep hiring within. When hiring managers with no Starbucks experience they are less likely to stay and also instill a positive working environment.

    Recommends
    Approves of CEO
  2. 3 people found this helpful  

    Good Job advancement, immature staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Starbucks Store Manager  in  New York, NY
    Current Employee - Starbucks Store Manager in New York, NY

    I have been working at Starbucks

    Pros

    Confidence by the company to lead your store. Realistic goals. Company Support. Make your own schedule, minimal supervision, average pay.

    Cons

    Barista's pay not competitive, high turnover. Frequent Changes in upper management, some don't know Starbucks culture. Store Manager is a barista, supervisor and assistant all in one in addition to own duties.

    Advice to ManagementAdvice

    More Non-Coverage for Store Managers. Our priority should be customer focus and partner training not controlling shift complement and doing 10 minute slides.

    Recommends
    Approves of CEO
  3.  

    Best place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Manager  in  Newport News, VA
    Current Employee - Manager in Newport News, VA

    I have been working at Starbucks

    Pros

    atmosphere
    benefits
    fun
    third place
    great place well structured company with an excellent training program and great benefits that include free pound of coffee each week

    Cons

    wage
    very fast pace
    advancement can be tough from a supervisor to get into management. there are few Assistant Manager spots in the company so the supervisor to General Manager jump can be challenging.

    Recommends
    Approves of CEO
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  5.  

    Great part time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Barista  in  Orlando, FL
    Former Employee - Barista in Orlando, FL

    I worked at Starbucks

    Pros

    Starbucks offered GREAT benefits, from tuition reimbursement, accumulated paid time off, discounted health insurance and much more. You meet interesting co-workers and customers. It is a fun job for highcschool and college.

    Cons

    It can be stressful. As any other retail/service companies, holidays are the busiest time of the year, so it is not so easy to take time off to travel away for the holidays.

    Advice to ManagementAdvice

    Communication of changes in new products, drinks, and other promotional offers should be handled more effectively. Many times employees have no clue of promotions until the customer informs us.

    Recommends
    Approves of CEO
  6.  

    I learned a lot and worked with some great people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Senior Customer Service Representative  in  Seattle, WA
    Former Employee - Senior Customer Service Representative in Seattle, WA

    I worked at Starbucks

    Pros

    I worked at the corporate office in Seattle. Starbucks is very LGBT friendly. If you're LGBT, this is a great company to work for. If you're a woman, this is a great company to work for. Their policies about harassment are extremely fair and professional. Oh, there are espresso machines in all the break rooms with syrups and whipped cream just like in the stores.

    Cons

    Starbucks is past their boom years, and they took a beating in the crash. I think that they'll pull themselves back up, but the creative jobs are probably even harder to get into than they used to be, and they've always been really tough and competitive.

    Advice to ManagementAdvice

    I think that outsourcing the Customer Contact Center was an error. Any representative of Starbucks that faces customers should be a Starbucks partner. You had an opportunity to use what customer service reps know about your customer base to help shape marketing strategies for greater success. No one has ever really done that before. Marketing gets feedback from customer service, but since they're only interested in hearing that their promotions were successful, any marketing person will shun advice from a contact center that knows how their customer base will react.

    Recommends
    No opinion of CEO
  7.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Barista  in  Fort Lauderdale, FL
    Current Employee - Barista in Fort Lauderdale, FL

    I have been working at Starbucks

    Pros

    The benefits are amazing flexible

    Cons

    Depends on which store and what people are working that will affect you

    Recommends
    No opinion of CEO
  8.  

    Starbucks is a perfect opportunity to make money, receive benefits, and make connections with customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Shift Supervisor  in  Lakewood, WA
    Current Employee - Shift Supervisor in Lakewood, WA

    I have been working at Starbucks

    Pros

    Experiences with different people.
    Free drinks.
    1 lb of whole beans per week.
    Full time benefits.

    Cons

    Customers can be very demanding at times.

    Advice to ManagementAdvice

    Managers could do a better job at scheduling but with economical times like these, it's not a big deal.

    Recommends
    Approves of CEO
  9.  

    Great place to work, not so great a place to get a promotion in IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Starbucks

    Pros

    Howard is an incredibly visionary and capable leader. The company is very ethically run and it's involvement in helping community, both for our coffee and tea farmers and for the places that host our stores is beyond compare.

    Cons

    Not a lot of opportunity in IT. Few promotions and each time a new VP comes in, they are very biased against inside talent.

    Advice to ManagementAdvice

    Senior management needs to be more hands on in promoting our core values across all levels of management when it comes to valuing internal talen.

    Recommends
    Approves of CEO
  10.  

    very very good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Server  in  Green Bay, WI
    Current Employee - Server in Green Bay, WI

    I have been working at Starbucks

    Pros

    free drinks, free food, tips, people, and the staff is awesome. no problems at all would love to stay but cant

    Cons

    the early mornings are bad after a long night of drinking, but cant complain it paid the bills. overall great place

    Advice to ManagementAdvice

    to pick on the little people, this job is not the last for most peolpe but a starting point. there

    Recommends
    Approves of CEO
  11.  

    Great first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Barista  in  Miami, FL
    Former Employee - Barista in Miami, FL

    I worked at Starbucks

    Pros

    Flexible hours, decent pay and scheduled raises. A fast, semi-rewarding work environment. Usually you'll work with good people, deepening on management .

    Cons

    High pressure, a lot of abuse from angry customers. Frequent turnover. Not good pay for anyone not a teenager. Odd hours.

    Advice to ManagementAdvice

    Work more in the trenches with your employees and realize what it is really like to work at Starbucks. As opposed to staying behind a desk.

    Recommends
    Approves of CEO

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