Starbucks

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Starbucks Reviews

Updated January 26, 2015
Updated January 26, 2015
5,318 Reviews
3.7
5,318 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,565 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 452 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 230 reviews)


Cons
  • Work-life balance is nearly impossible to achieve until you've gained experience (in 131 reviews)

  • While I was with the company, there was a huge turnaround with district managers (in 140 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Hectic and fast pace environment. However, great employees and great customer building bond.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starbucks

    Pros

    It's a great place to work if you want to meet many young interactive people but also very business say people as well. you get to meet a diverse set of people not just the typical "white girl" assumptions. The partners are great, family friendly environment and great benefits. health care, tips. 401 k plan. etc.

    Cons

    It's fast paced and very hectic. Arguments happen, customers are sometimes rude, partners do get upset with one another. Starting pay isn't great.

    Advice to ManagementAdvice

    No comment

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Creative in Seattle, WA
    Current Employee - Creative in Seattle, WA

    I have been working at Starbucks full-time (more than 8 years)

    Pros

    Management is genuinely interested in your career growth, many opportunities to explore different areas/functions within the organization, the partners love the brand which makes for a great corporate culture.

    Cons

    Depending on the group, there can be a lot of ambiguity with projects which makes getting thing done challenging.

    Advice to ManagementAdvice

    A culture of collaboration is great, however it also impedes the best work. Let the experts be the decision makers.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    you are the last priority

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Shift Supervisor
    Current Employee - Shift Supervisor

    I have been working at Starbucks

    Pros

    I liked the free coffee and pastries, they give you stock which is cool, and now they can help you pay for school. Making drinks in itself is fun, and there were a lot of great people there (both coworkers and customers) who have forever impacted my life in amazing ways.

    Cons

    The pay is far from competitive. I worked as a shift supervisor at an extremely busy store and was constantly busting my butt and could never manage to get my wages above $11/hour. Staffing is often terrible, and there is way more expected of you than is often possible with what you are given. I was very good at this job and constantly felt punished for that because management kept taking advantage of me. My search for a different job began when my doctor had to prescribe me anxiety medication just to get through the work day.

    Advice to ManagementAdvice

    We are your partners, not your slaves. Prioritize us for once.

    Doesn't Recommend
    Approves of CEO
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  5.  

    It was fun while it lasted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Philadelphia, PA
    Former Employee - Store Manager in Philadelphia, PA

    I worked at Starbucks full-time (more than 8 years)

    Pros

    Starbucks was a great company to work for. On top of a weekly coffee markout and discounts, partners receive excellent health benefits and a stock bonus yearly. Store managers also have the opportunity to receive a cash bonus quarterly based on sales. It is very possible to build a career at Starbucks with a little motivation. I was hired as a barista and worked my way up to store manager. I know many other people who did this same thing. They believe in their partners and are not afraid to promote within.

    Cons

    High pressure and fast paced all the time. Often unrealistic expectations from upper management. Zero work-life balance. The work-life balance is what drove me to quit after 9 years with the company.

    Advice to ManagementAdvice

    Be more hands-on with your stores.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Happy to be a Partner!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista Trainer in Denver, CO
    Current Employee - Barista Trainer in Denver, CO

    I have been working at Starbucks full-time (more than 5 years)

    Pros

    The recent improvements in policies and benefits truly show how much this company appreciates its employees!! For example: Free college tuition at ASU, partial tuition reimbursement at any other college, weekly tea or coffee mark-outs, free food and beverages when you work, awesome 401(k) plan with company match, company stock plans, great health insurance, discounts, etc.If there is ever an issue, Partner Resources Center is great! Flexible hours are also nice for us full-time college students. Pay, tips, and bonuses aren't half bad either! We really couldn't ask for anything more!

    Cons

    Customers can be wretched, and even in the worst cases we are still expected to kiss their butt. Things can get very busy, stressful, and downright chaotic with no warning, and usually at times when we are understaffed; breaks are very short, and A LOT of multitasking is required of us. Realistically, however, this is to be expected of any service industry job...

    Advice to ManagementAdvice

    Please encourage your partners to grow, learn, and help the store and company thrive!! I have seen many DMs, SMs, and ASMs who go out of their way to exclude baristas from literally everything (i.e. company changes and news, seasonal promo set-ups, etc.), and deny them the right to grow and learn (i.e. Barista training and certification, Coffee Master, Barista Trainer, etc.). Understandably, some things are only intended for upper management, but most aren't. There is no reason not to inform and empower the baristas that earn Starbucks its profits.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Barista Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in North Myrtle Beach, Horry, SC
    Current Employee - Barista - Starbucks in North Myrtle Beach, Horry, SC

    I have been working at Starbucks full-time (less than an year)

    Pros

    Fast Interview, Detailed management, and the employees

    Cons

    None at this time. I just started

    Recommends
    Positive Outlook
  8.  

    Fits me as a person

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Seattle, WA
    Current Employee - Assistant Manager in Seattle, WA

    I have been working at Starbucks full-time (more than 8 years)

    Pros

    Love what I do and really enjoy the fast pace and challenges while working with great people. Great benefits

    Cons

    Some markets have limited potential for growth and promotion due to lack of stores/available positions.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Starbucks is what you make of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in Jersey City, NJ
    Current Employee - Shift Supervisor in Jersey City, NJ

    I have been working at Starbucks part-time (more than an year)

    Pros

    The relationships that you build are the best part of the job so your attitude has a lot to do with how satisfied you are. If you are kind and warm to people they will reciprocate and you'll see what you do makes a difference in people's days and it makes this job incredibly rewarding. The pay could be a little better but I don't have much to complain about because they are paying for me to finish my degree.

    Cons

    Expectations from management are sometimes unreasonable. Stores are frequently short staffed and then you get asked to send more people home.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    A tremendous company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Columbia, SC
    Current Employee - Store Manager in Columbia, SC

    I have been working at Starbucks full-time (less than an year)

    Pros

    Culture, autonomy, comprehensive benefits, hours

    Cons

    Upon hire, you have to wait at least 60 days for insurance and etc to start

    Recommends
    Positive Outlook
  11.  

    Fun social job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista in Corvallis, OR
    Former Employee - Barista in Corvallis, OR

    I worked at Starbucks full-time (more than 3 years)

    Pros

    The people you meet, customers and coworkers
    Free drinks
    Flexible hours
    Easy work
    Fun work environment
    Opportunity for advancement.
    Benefits
    401k
    Stocks

    Cons

    Early hours (occasionally)
    Sporadic shifts
    Dealing with difficult customers (but they are lessons learned)
    Low pay
    Make (on average) $1 per hour in tips
    Not everyone you work with is mature enough to handle every situation, and you will encounter a wide variety of situations.

    Advice to ManagementAdvice

    Promote from within. Don't hire outside people for different management positions. I've seen it play out a couple different times, and it never works.

    Recommends
    Negative Outlook
    Approves of CEO

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