Starbucks

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Starbucks Reviews in Toronto, ON

Updated August 2, 2014
Updated August 2, 2014
4,432 Reviews

3.7
4,432 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,022 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 401 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 200 reviews)


Cons
  • Work/life balance was preached corporately but ignored in the field (in 109 reviews)

  • Store Managers and District Managers are disconnected from hourly partners (in 114 reviews)

More Highlights

60 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Toronto, ON (Canada)
    Former Employee - Cashier in Toronto, ON (Canada)

    Pros

    It was great to work here at starbucks. The culture was great the people were great. overall, amazing experience, awesome work culture,

    Cons

    bad timing, salary was not great, having to deal with customers, bad timing, salary was not great, having to deal with customers,

    Advice to ManagementAdvice

    no advice

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Very physically demanding, and yet rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Barista  in  Toronto, ON (Canada)
    Former Employee - Lead Barista in Toronto, ON (Canada)

    Pros

    It was a great experience and I personally was able to discover and develop diverse interpersonal qualities which I would have never known working any other places. being a true team worker is not easy, but definitely worth the effort. I personally enjoyed developing relationships with regular customers. yes, it is a part of starbucks' strategy to get people to continue to come, but still it really is just great to get to know people.

    Cons

    Working at starbucks as a barista does not only ask brewing coffee. The job includes lots of cleaning tasks including bathrooms, floor, mop, bussing condiment stands, wiping tables, etc. It could be difficult unless you learn to find joy in a way.

    Advice to ManagementAdvice

    I worked under 2 managers, and I think the work environment quality hugely depends on the management. For their end, finding a nice responsible team worker is important which will make all the baristas life easy, but also giving some trust and not micro-managing would help the atmosphere less tense. I would've loved to continue to work for as long as I could, but it was just impossible to live off a minimum wage. other than that, I would've loved to stay.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    "Partner" experience varies from store to store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  Toronto, ON (Canada)
    Current Employee - Barista in Toronto, ON (Canada)

    Pros

    Side benefits are great:
    - Free drinks half hour before, on breaks and after work
    - Weekly partner "markout" (take-home) coffee and tea benefit once per week
    - Global 30%-40% discount at all company operated brands
    - Coupons when a new promotion cycle starts (Summer 1, Summer 2)
    - Shifts are closer to 8 hours rather then 5-6 hour shifts at other part time places
    - Additional paid breaks that other part time places don't give
    - Paycheck deductible full coverage health insurance plan if you work 30+ hours a week
    - Able to work at multiple stores for extra hours
    - Tuition program - have not used yet but the benefit ($500/semester) is doubled compared to my previous job
    - Receive a portion of pooled tips weekly - If the store gets roughly $150 tips for the week and you work 35-40 hrs of the 450 labor hours you get $10-15 in cash.

    Cons

    Minimum wage to start, maybe $1-2 per hour extra if you stay awhile. Entirely dependent on reviews from your Store Manager (SM)
    Standing for extended periods
    Cleaning the floors including lifting heavy mats as a pre-closer (task I hate the most)
    Cracked, peeling hands due to constant hand washing and dish washing
    Abusive and impatient customers who order over complicated drinks - if your in a hurry keep it simple!
    Deep cleaning in order to get the best score on the QASA (Quality Assurance Starbucks Audit)
    Repetitive tasks - Register, Making drinks, cleaning
    Business levels can be very erratic
    Some stores have to clean washrooms and drive thru, mall locations always have a line of no less than 15 people
    Raises gaps might not be maintained when minimum wage periodically increases - tenured employees end up making the same as new hires

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Not the best job, but It's flexibility makes it hard to let go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista Trainer  in  Toronto, ON (Canada)
    Current Employee - Barista Trainer in Toronto, ON (Canada)

    Pros

    Phantom system (get your shift covered by any employee from any store)
    Free drinks on shift and weekly coffee or tea markouts
    Flexible hours

    Cons

    No tattoos visible and only 2 piercings per ear. I would say at least 50% of employees are affected by this.
    Can get very stressful, hot and tiring during busy rushes.
    Store hours. Opening shifts at 5:30 am and closing shifts at 10:45 can mean you get days when your're up late and have to be in again very early.
    In my store at least the "employee area" is one small desk crammed beside a water heater. Also where any meetings take place, or where Supervisors have to work so if it's full, you're out of luck

    Advice to ManagementAdvice

    Barista appreciation is not very strong. It's a stressful job and more support would be nice.

    Recommends
    Positive Outlook
    Disapproves of CEO
  6.  

    The longer you spend there the more you realize how much is wrong.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor  in  Toronto, ON (Canada)
    Former Employee - Shift Supervisor in Toronto, ON (Canada)

    Pros

    -Great health benefits offered with very few hours required per week to maintain them
    -Up to five free drinks a day
    -Some of your partners are amazing people
    -There are numerous opportunities to educate yourself on coffee culture

    Cons

    -They promote growth within the company but managers play favourites and in reality there are fewer opportunities for upper management than they state
    -Starbucks hires externally to save money, so often Assistant Managers, Managers and DMs are completely clueless as to the detailed workings of the company that Baristas and Shift Supervisors are left to deal with
    -Staff is often split between a group of teenagers paying their way through school that don't care about the job and just need a paycheck and the lifers that refuse to leave. The younger partners were rude, irresponsible, immature, and tended to 'clique' together as if it was highschool. The partners who had been there for years were even ruder, un-supportive, didn't like when newer staff were hired- they would gossip about them, teach them how to do things incorrectly when management wasn't around, and would ignore them when they were asked important questions (it was a lot like a hazing process)
    -Customers are often arrogant and disrespectful and treat you poorly

    Advice to ManagementAdvice

    -Hire qualified staff who really want to be there rather than whoever is available

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    great place for students, part-timers - horrible if you want to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor  in  Toronto, ON (Canada)
    Former Employee - Shift Supervisor in Toronto, ON (Canada)

    Pros

    the people, the benefits, the store-level culture are all great. part timers who need flexibility or a reliable set of hours week to week will thrive here. most managers are great in terms of helping you succeed and develop

    Cons

    where it starts to get crappy is when you get into mid-upper level management. district managers and so forth are unbelievably detached from the realities on the store level. they pick and prod based on mandates from head office but do little to help solve inefficiencies and other barriers present at the stores.

    STOP HIRING EXTERNALS. there are so many internal partners ready and willing to move up, but instead they choose to hire a bloke from another retailer who knows NOTHING about the way we work, give them a month to train and expect them to pick it up just like everybody else. it's an extreme disservice to your staff when the best advice ever given to those who want to move up is: quit, work somewhere else, and apply for the position you want.

    Advice to ManagementAdvice

    for a company that places so much importance on its culture, starbucks management wholly undervalues the partners that make this culture possible. provide better incentives, better work/life balance and most of all - clear and attainable paths to moving up to those who want this as a career. this company has an amazing group of people working for them, and it's about time they appreciated this fact.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Great place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista  in  Toronto, ON (Canada)
    Former Employee - Barista in Toronto, ON (Canada)

    Pros

    Free coffee lots of coffee tastings good training great culture

    Cons

    Management with no experience not enough staff pay could be better for amount of work

    Advice to ManagementAdvice

    Hire more people and focus on the coffee

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Great Corporate Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks  in  Toronto, ON (Canada)
    Current Employee - Barista - Starbucks in Toronto, ON (Canada)

    Pros

    A pleasant place to work at. Coworkers are always cheerful, genuine, and interesting people.

    Cons

    Very top-down. Stores are chains, not franchises. This ensures beverage quality and consistency but also a fairly big bureaucracy.

    Recommends
    Positive Outlook
    Disapproves of CEO
  10.  

    Great overal environment, but sometimes lacking in forward thinking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Starbucks Store Manager  in  Toronto, ON (Canada)
    Former Employee - Starbucks Store Manager in Toronto, ON (Canada)

    Pros

    Great set of people, above average product, company values

    Cons

    uneven leadership, compensation below average

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier/Barista  in  Toronto, ON (Canada)
    Former Employee - Cashier/Barista in Toronto, ON (Canada)

    Pros

    Friendly atmosphere, great for gaining experience, flexible schedules so worked well with my school schedule.

    Cons

    Sometimes you need to deal with customers demanding crazy things (refunding half eaten energy bar).

    Advice to ManagementAdvice

    More training for making drinks as some employees make terrible drinks, need to standardise more.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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