Starbucks Reviews in Toronto, ON

Updated September 9, 2014
Updated September 9, 2014
4,555 Reviews
3.7
4,555 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
3,095 Ratings

Review Highlights

Pros
  • The best part of working there were the benefits offered to part time employees (in 401 reviews)

  • You also get to enjoy a nice perk of receiving a free pound of coffee or tea each week (in 200 reviews)


Cons
  • Work/life balance was preached corporately but ignored in the field (in 109 reviews)

  • Store Managers and District Managers are disconnected from hourly partners (in 114 reviews)

More Highlights

89 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks  in  Toronto, ON (Canada)
    Current Employee - Barista - Starbucks in Toronto, ON (Canada)

    I have been working at Starbucks full-time for more than a year

    Pros

    benefits are great
    can be a very chill environment if in a cafe stores
    mall stores (such as the one I worked in) are crazy as hell
    can pick up unlimited shifts at any other store in the country

    Cons

    Pay is garbage
    Only a 10 cent raise every 6 months
    When minimum wage increases you do not get your raise on top of minimum

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Good for a student.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Barista - Starbucks  in  Toronto, ON (Canada)
    Former Employee - Barista - Starbucks in Toronto, ON (Canada)

    I worked at Starbucks part-time for more than a year

    Pros

    Good training. Pleasant work. Good company culture. Good place to learn basics of adulthood, such as reliability, accountability and even leadership.
    Develop a lot of interpersonal skills which can be transferred to other professions. Regular awards, recognition and reviews given in writing, which are great confidence boosters and can be shown to future employers.
    Free coffee.

    Cons

    A bad manager or supervisor can ruin your day.
    They are a bit strange with the way they handle hours of work. As a student and a part time employee, I was required to commit to a minimum of 20 hours a week, which I counted on to help towards expenses. During the middle of a shift, if customer volume was low, they would select an employee at random and send them home early.
    Conversely, they would also call you up during your free time(most of which I spent at University) and ask you to come in to cover a shift and/or help with sudden high volume.
    Some managers/supervisors take the job WAY too seriously, especially when dealing with students who are looking for some part time work in their time at university.

    Advice to ManagementAdvice

    If you try to keep the Barista level employees perspective in mind, you will make better decisions.
    Also, there should be some way of ensuring uniformity for all Shift Supervisors.
    And keep expectations of Barista level partners realistic.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Amazing experience from start to finish.

    Former Employee - Barista  in  Mississauga, ON (Canada)
    Former Employee - Barista in Mississauga, ON (Canada)

    I worked at Starbucks part-time for more than a year

    Pros

    Great benefits, amazing atmosphere and nice people

    Cons

    Early morning shifts and late nights.

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  5.  

    great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Toronto, ON (Canada)
    Former Employee - Cashier in Toronto, ON (Canada)

    I worked at Starbucks full-time for more than a year

    Pros

    It was great to work here at starbucks. The culture was great the people were great. overall, amazing experience, awesome work culture,

    Cons

    bad timing, salary was not great, having to deal with customers, bad timing, salary was not great, having to deal with customers,

    Advice to ManagementAdvice

    no advice

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  6.  

    "Partner" experience varies from store to store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista  in  Toronto, ON (Canada)
    Current Employee - Barista in Toronto, ON (Canada)

    I have been working at Starbucks part-time for less than a year

    Pros

    Side benefits are great:
    - Free drinks half hour before, on breaks and after work
    - Weekly partner "markout" (take-home) coffee and tea benefit once per week
    - Global 30%-40% discount at all company operated brands
    - Coupons when a new promotion cycle starts (Summer 1, Summer 2)
    - Shifts are closer to 8 hours rather then 5-6 hour shifts at other part time places
    - Additional paid breaks that other part time places don't give
    - Paycheck deductible full coverage health insurance plan if you work 30+ hours a week
    - Able to work at multiple stores for extra hours
    - Tuition program - have not used yet but the benefit ($500/semester) is doubled compared to my previous job
    - Receive a portion of pooled tips weekly - If the store gets roughly $150 tips for the week and you work 35-40 hrs of the 450 labor hours you get $10-15 in cash.

    Cons

    Minimum wage to start, maybe $1-2 per hour extra if you stay awhile. Entirely dependent on reviews from your Store Manager (SM)
    Standing for extended periods
    Cleaning the floors including lifting heavy mats as a pre-closer (task I hate the most)
    Cracked, peeling hands due to constant hand washing and dish washing
    Abusive and impatient customers who order over complicated drinks - if your in a hurry keep it simple!
    Deep cleaning in order to get the best score on the QASA (Quality Assurance Starbucks Audit)
    Repetitive tasks - Register, Making drinks, cleaning
    Business levels can be very erratic
    Some stores have to clean washrooms and drive thru, mall locations always have a line of no less than 15 people
    Raises gaps might not be maintained when minimum wage periodically increases - tenured employees end up making the same as new hires

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Very physically demanding, and yet rewarding.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lead Barista  in  Toronto, ON (Canada)
    Former Employee - Lead Barista in Toronto, ON (Canada)

    I worked at Starbucks full-time for more than a year

    Pros

    It was a great experience and I personally was able to discover and develop diverse interpersonal qualities which I would have never known working any other places. being a true team worker is not easy, but definitely worth the effort. I personally enjoyed developing relationships with regular customers. yes, it is a part of starbucks' strategy to get people to continue to come, but still it really is just great to get to know people.

    Cons

    Working at starbucks as a barista does not only ask brewing coffee. The job includes lots of cleaning tasks including bathrooms, floor, mop, bussing condiment stands, wiping tables, etc. It could be difficult unless you learn to find joy in a way.

    Advice to ManagementAdvice

    I worked under 2 managers, and I think the work environment quality hugely depends on the management. For their end, finding a nice responsible team worker is important which will make all the baristas life easy, but also giving some trust and not micro-managing would help the atmosphere less tense. I would've loved to continue to work for as long as I could, but it was just impossible to live off a minimum wage. other than that, I would've loved to stay.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Not the best job, but It's flexibility makes it hard to let go.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista Trainer  in  Toronto, ON (Canada)
    Current Employee - Barista Trainer in Toronto, ON (Canada)

    I have been working at Starbucks part-time for more than a year

    Pros

    Phantom system (get your shift covered by any employee from any store)
    Free drinks on shift and weekly coffee or tea markouts
    Flexible hours

    Cons

    No tattoos visible and only 2 piercings per ear. I would say at least 50% of employees are affected by this.
    Can get very stressful, hot and tiring during busy rushes.
    Store hours. Opening shifts at 5:30 am and closing shifts at 10:45 can mean you get days when your're up late and have to be in again very early.
    In my store at least the "employee area" is one small desk crammed beside a water heater. Also where any meetings take place, or where Supervisors have to work so if it's full, you're out of luck

    Advice to ManagementAdvice

    Barista appreciation is not very strong. It's a stressful job and more support would be nice.

    Recommends
    Positive Outlook
    Disapproves of CEO
  9.  

    great place for students, part-timers - horrible if you want to move up

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor  in  Toronto, ON (Canada)
    Former Employee - Shift Supervisor in Toronto, ON (Canada)

    I worked at Starbucks full-time for more than 3 years

    Pros

    the people, the benefits, the store-level culture are all great. part timers who need flexibility or a reliable set of hours week to week will thrive here. most managers are great in terms of helping you succeed and develop

    Cons

    where it starts to get crappy is when you get into mid-upper level management. district managers and so forth are unbelievably detached from the realities on the store level. they pick and prod based on mandates from head office but do little to help solve inefficiencies and other barriers present at the stores.

    STOP HIRING EXTERNALS. there are so many internal partners ready and willing to move up, but instead they choose to hire a bloke from another retailer who knows NOTHING about the way we work, give them a month to train and expect them to pick it up just like everybody else. it's an extreme disservice to your staff when the best advice ever given to those who want to move up is: quit, work somewhere else, and apply for the position you want.

    Advice to ManagementAdvice

    for a company that places so much importance on its culture, starbucks management wholly undervalues the partners that make this culture possible. provide better incentives, better work/life balance and most of all - clear and attainable paths to moving up to those who want this as a career. this company has an amazing group of people working for them, and it's about time they appreciated this fact.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Overall, i gained a lot of experience in customer service, inventory control and scheduling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor  in  Burlington, ON (Canada)
    Former Employee - Shift Supervisor in Burlington, ON (Canada)

    I worked at Starbucks full-time for more than a year

    Pros

    - upbeat environment
    - good employee dynamics
    - gain experience in multiple areas: scheduling, training, employee reviews, inventory, cash handling
    - a lot of room for growth both within a store (barista> shift supervisor> assistant store manager> manager) and within the company (can move to head office)

    Cons

    - very fast paced environment and customers have high expectations (expect their to never be a line and have their drink in 3 seconds - which is not realistic)
    - many employees are high school students - only working for spending money and therefor (at least at my location) did not take the job seriously (skipped shifts and gossiped)
    - Store managers are usually promoted internally (which is good for growth/promotion) but lack proper management and employee engagement skills and training (no formal business, sales or human resource education)

    Advice to ManagementAdvice

    - for the amount of work that a shift supervisor conducts per day, the compensation is very low
    - store managers need better training prior to being given their own store (do not know how to properly run a location, deal with employee problems or increase sales)

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    The longer you spend there the more you realize how much is wrong.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor  in  Toronto, ON (Canada)
    Former Employee - Shift Supervisor in Toronto, ON (Canada)

    I worked at Starbucks full-time for more than 3 years

    Pros

    -Great health benefits offered with very few hours required per week to maintain them
    -Up to five free drinks a day
    -Some of your partners are amazing people
    -There are numerous opportunities to educate yourself on coffee culture

    Cons

    -They promote growth within the company but managers play favourites and in reality there are fewer opportunities for upper management than they state
    -Starbucks hires externally to save money, so often Assistant Managers, Managers and DMs are completely clueless as to the detailed workings of the company that Baristas and Shift Supervisors are left to deal with
    -Staff is often split between a group of teenagers paying their way through school that don't care about the job and just need a paycheck and the lifers that refuse to leave. The younger partners were rude, irresponsible, immature, and tended to 'clique' together as if it was highschool. The partners who had been there for years were even ruder, un-supportive, didn't like when newer staff were hired- they would gossip about them, teach them how to do things incorrectly when management wasn't around, and would ignore them when they were asked important questions (it was a lot like a hazing process)
    -Customers are often arrogant and disrespectful and treat you poorly

    Advice to ManagementAdvice

    -Hire qualified staff who really want to be there rather than whoever is available

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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