Starbucks Reviews

Updated April 14, 2015
120 reviews filtered by
  • Toronto, ON, Canada Area (Canada)
  • Any Job Title
3.6
120 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Starbucks Chairman, President, and CEO Howard D. Schultz
Howard D. Schultz
69 Ratings

120 Employee Reviews

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  1. Barista and Shift Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in Toronto, ON (Canada)
    Current Employee - Shift Supervisor in Toronto, ON (Canada)

    I have been working at Starbucks part-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Flexible hours, great benefits, pays slightly above minimum wage, regular raises, fun environment, make friends easily, challenging and changing environment, easy job

    Cons

    management can be iffy, hours can get cut without notice, poor treatment by customers, pressure from head office

  2. shift supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Mississauga, ON (Canada)
    Former Employee - Shift Supervisor in Mississauga, ON (Canada)

    I worked at Starbucks

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    excellent company, excellent team, i have worked for different location about 5-6 stores, all of them are very friendly team!

    Cons

    sometimes you have to deal with very very rude customers, but its part of work. totally ok with that

  3. Defenfitly look into Starbucks for you're first job .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in Toronto, ON (Canada)
    Current Employee - Barista - Starbucks in Toronto, ON (Canada)

    I have been working at Starbucks full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Chill Environment, easy going,

    Cons

    If you're early bird stay away from the opening shifts and focus on closing

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  5. Great place to work for a university/college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista in Toronto, ON (Canada)
    Current Employee - Barista in Toronto, ON (Canada)

    I have been working at Starbucks part-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Hours are very flexible and amazing team to work with

    Cons

    The company needs to provide more examples on how to initiate what they want, instead of just telling their partners what they want.

    Advice to Management

    Don't open stores one block away from each other if you want to meet or beat target

  6. Non-stop work environment, crazy hours, lots of bickering and juvenile attitudes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Starbucks Store Manager in Toronto, ON (Canada)
    Current Employee - Starbucks Store Manager in Toronto, ON (Canada)

    I have been working at Starbucks full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    The Starbucks' mission statement is great. Howard Shultz' book is inspirational. If only his dream was well represented by middle management on the front lines

    Cons

    The training plan is fantastic, but not enough time is allotted to store managers for proper mentoring and implementation. This leads to a lot of frustration with the store teams

    Advice to Management

    You go through the motions, but you don't follow through. Don't leave your store managers with little support and understanding. This leads staff to hold a grudge against the very managers who are busting their behinds in order to help make this company a success

  7. Good so far.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Supervisor in Toronto, ON (Canada)
    Current Employee - Shift Supervisor in Toronto, ON (Canada)

    I have been working at Starbucks part-time (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Employee benefits. Flexible Hours. Lets you switch shifts anytime you want.

    Cons

    Workplace drama. so-and-so hates so-and-so. You gotta be really good at detaching yourself personally from work

    Advice to Management

    needs better management

  8. Held to double-standard by corporate management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Toronto, ON (Canada)
    Former Employee - Manager in Toronto, ON (Canada)

    I worked at Starbucks full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    great benefits for retail management

    Cons

    limited career advancement, under compensated

    Advice to Management

    hold middle and senior managers to store manager success profile

  9. Barista (Over Two Years Experience)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista - Starbucks in Toronto, ON (Canada)
    Current Employee - Barista - Starbucks in Toronto, ON (Canada)

    I have been working at Starbucks part-time (More than a year)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Learned excellent customer servicing skills, including how to consistently connect with customers to a personal extent regardless of them being familiar or new faces

    Enhanced my abilities to work in a team in an efficient manner

    Excellent leadership skills and positive working environment exported to the team by the manager

    Gained top knowledge in my profession, and mastered the craftsmanship of making the drinks

    Developed the ability to balance multitudinous tasks during rush hours

    Enabled my skills to make swift decisions in order to please the customer and their needs

    Worked with friendly people who work together to uplift the barista experience

    Learned how to work with cash handling through register experience

    Cons

    When I first started, some of the people I worked with were bitter (to be expected at any work environment)

    I am a closer-pre closer, and I find my job to be exceedingly boring after all this time

    Customers can come in with unreasonable attitudes, but you must accept it and make them content for a positive customer experience no matter what

    Tips are little to non-existent (My location is situated in a rather slow location, so perhaps that is why)

    Advice to Management

    I have an amazing manager, but I find no one is receiving the hours they require to make a living.

    We have too many staff members for our slow location, which is also why hours are not being distributed in the way that is beneficial for all.

  10. Helpful (1)

    Amazing company but a lot of work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Mississauga, ON (Canada)
    Current Employee - Store Manager in Mississauga, ON (Canada)

    I have been working at Starbucks full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Fantastic people. Amazing FREE coffee. Lots of opportunity to learn and move around in the company.

    Cons

    A lot of accountability and pressure from Regional Director. Not great for work life balance since the hours can be sporadic. Plenty of changes constantly, always needed to redirect priorities.

    Advice to Management

    More support for Store Managers with regards to team development, especially with providing Assistant Store Managers and Shift Supervisors. Better distribution of responsibilities within the store. SM's are overworked.

  11. Ok place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor in Toronto, ON (Canada)
    Former Employee - Shift Supervisor in Toronto, ON (Canada)

    I worked at Starbucks part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Health benefits .Tuition reimbursement.

    Cons

    Hard work. Not enough time to do what's expected from you.

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