Starwood Hotels & Resorts

  www.starwoodhotels.com
  www.starwoodhotels.com

Starwood Hotels & Resorts Reviews in New York City, NY

Updated August 11, 2014
Updated August 11, 2014
665 Reviews
3.7
665 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starwood Hotels & Resorts President & CEO Frits van Paasschen
Frits van Paasschen
286 Ratings

Review Highlights

Pros
  • get to work with many talented people from around the world (in 16 reviews)

  • Good benefits we get hotel discounts (in 25 reviews)


Cons
  • work life balance was hard because we get so involved with everything on property (in 21 reviews)

  • Long Hours, some departments take longer than others for management opportunities to open up (in 26 reviews)

More Highlights

41 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Good Company - Sales Environment constantly changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Coordinator in New York, NY
    Current Employee - Sales Coordinator in New York, NY

    I have been working at Starwood Hotels & Resorts full-time (more than an year)

    Pros

    Great benefits - low cost health insurance, hotel room benefits (star hot, star friend)
    Great team to work with
    Great product to be a part of and to sell

    Cons

    Sales environment constantly changing without notice
    Coordinators are basically junior sellers without the compensation

    Advice to ManagementAdvice

    Communicate more with your administrative staff
    Promote growth from the coordinator level
    Cross train sales and catering

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Growing Hotel Chain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales in New York, NY
    Former Employee - Sales in New York, NY

    I worked at Starwood Hotels & Resorts full-time (more than 8 years)

    Pros

    The company's salary range seems to be higher than most hotel chains.

    Cons

    Providing more training to employees should be given more focus.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Exciting company to work for, but with challenges typical of a Fortune 500 co.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in New York, NY
    Current Employee - Manager in New York, NY

    I have been working at Starwood Hotels & Resorts full-time (more than 3 years)

    Pros

    Innovative company, exciting projects to work on, can lead to a fulfilling career if you are someone who knows how to navigate a highly-corporate environment.

    Cons

    Challenges are very typical of a fortune 500 company: lots of politics & red tape to navigate. Can be slow to implement new processes (especially those aimed at driving efficiency/innovation).

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    The hotel exemplifies New York City's culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Starwood Hotels & Resorts full-time

    Pros

    They are a Union hotel, and you will have both Union Worker's benefits as well as Starwood Hotel brand's benefits.

    Cons

    As with most Union properties, the employee mentality and moral may not always make it the happiest of places to work in but most jobs are not 100% perfect so this is not so bad as long as you do your job, you should be fine. The management could use some training in fairness and professionalism.

    Advice to ManagementAdvice

    Your managers should be retrained and tested for the quality of their professional demeanor regularly because they often are the first people to bring a poor example of customer service to the internal client which are the employees that they manage.

    Recommends
    Neutral Outlook
  6.  

    Decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in New York, NY
    Former Employee - Intern in New York, NY

    I worked at Starwood Hotels & Resorts full-time (less than an year)

    Pros

    Relaxed surroundings, newly renovated office

    Cons

    Not many interactions among employees as expected

    Advice to ManagementAdvice

    I think they are doing a great job to make quick wins and also the long-term success.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    It's a nice small hotel to work for with great people to work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent in Tarrytown, NY
    Current Employee - Front Desk Agent in Tarrytown, NY

    I have been working at Starwood Hotels & Resorts part-time (more than an year)

    Pros

    Nice place to work. Constant guest who stay each week. Great employee benefits.

    Cons

    Turnover is really high. Employees don't stay too long.

    Recommends
  8. 3 people found this helpful  

    Very, very corporate with unfriendly, passive-aggressive work environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Design in New York, NY
    Former Employee - Brand Design in New York, NY

    I worked at Starwood Hotels & Resorts full-time (less than an year)

    Pros

    - Compensation was decent, and the hotel stay perk was nice.

    Cons

    - Strained and sometimes contentious relationships between teams
    - Cloistered/siloed work environment with very little collaboration
    - Politically charged work atmosphere that frowns upon open communication
    - Poor relationships among senior leadership; low intensity conflicts between them definitely carried down to the team levels
    - Some (not all) senior-level colleagues succeed by playing the blame game; more than once I saw coworkers get thrown under the bus for their mistakes
    - Lack of clear vision/direction; brand-mandated projects seem to materialize out of thin air with little basis in overall brand strategy, which amounted to a waste of money on already limited budgets
    - One-way workflow from brand to design that discouraged real innovation or new ideas; more than once I was instructed to "give [brand] what they asked for."
    - Huge corporate environment in love with its own corporate procedures
    - Very poor on-boarding process for new hires

    Advice for applicants/candidates: keep your options open; learn what you can and move on to something else if you want to stay relevant in your profession

    Advice to ManagementAdvice

    -Stop saying you're "innovative" and "world class" and start being those things.
    - Break out of the straightjacket of corporate process once in a while and let your people truly explore new ideas
    - Stop letting senior execs hold teams hostage to their personal agendas
    - Management is not the same thing as leadership; management should lead by example, and inspire teams to succeed

    Doesn't Recommend
    No opinion of CEO
  9. 1 person found this helpful  

    Great Place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Rotational Intern in Hoboken, NJ
    Former Employee - Rotational Intern in Hoboken, NJ

    I worked at Starwood Hotels & Resorts as an intern (less than an year)

    Pros

    -Love the feel of the hotel
    -Employees were very easy going and open to new people/interns
    -Directors/Supervisors really have your best interest

    Cons

    -Sometimes long hours but worth it!

    Advice to ManagementAdvice

    -Continue doing what you're doing!

    Recommends
    Positive Outlook
  10. 1 person found this helpful  

    Great product, great innovation, and excellent opportunity to grow

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Director in New York, NY
    Current Employee - Associate Director in New York, NY

    I have been working at Starwood Hotels & Resorts full-time (more than 10 years)

    Pros

    tons of opportunity for growth and development, plus, the perks of workng for a luxury hotel chain are awesome if you travel!

    Cons

    because it is such a alarge company, they don't always move as fast as you would like them to.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    A positive work experience that brought about learning and growth. The company has good values and is progressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Brand Design in White Plains, NY
    Former Employee - Brand Design in White Plains, NY

    I worked at Starwood Hotels & Resorts as a contractor (more than 3 years)

    Pros

    Starwood can offer good travel opportunities and perks both job-related and for personal time. The company has a great community of associates. Duties are dynamic which keeps things interesting. The intricate network of this business model was beneficial to learn.

    Cons

    Large corporations can be cumbersome and it can take a while to accomplish something due to the dense line of protocols and chain of command.

    Advice to ManagementAdvice

    Treat your contractors like part of the family.

    Recommends
    Positive Outlook
    Approves of CEO

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