Starwood Hotels & Resorts

  www.starwoodhotels.com
  www.starwoodhotels.com

Starwood Hotels & Resorts Reviews

Updated October 29, 2014
Updated October 29, 2014
673 Reviews
3.7
673 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starwood Hotels & Resorts President & CEO Frits van Paasschen
Frits van Paasschen
291 Ratings

Review Highlights

Pros
  • get to work with many talented people from around the world (in 16 reviews)

  • Starwood offers great benefits with Hot Rates, stock options, medical & 401K (in 26 reviews)


Cons
  • work life balance was hard because we get so involved with everything on property (in 22 reviews)

  • Long Hours, some departments take longer than others for management opportunities to open up (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Fantastic company culture!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inventory Analyst in Orlando, FL
    Current Employee - Inventory Analyst in Orlando, FL

    I have been working at Starwood Hotels & Resorts full-time (more than an year)

    Pros

    great benefits and work life balance in corporate offices. additional perks provided that are great

    Cons

    some departments in operations have trouble with keeping full staff and achieving work life balance, pay should be above the competition, not below.

    Advice to ManagementAdvice

    absorb the Starwood culture and live it, your employees will love you for it. Continue to promote internally, if your employees are passionate about the company.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Pretty good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager in Boston, MA
    Former Employee - Manager in Boston, MA

    I worked at Starwood Hotels & Resorts full-time

    Pros

    Great deals on hotels
    Training programs
    Advancement opportunities in over 1,000 properties
    If you are in a management position you have the opportunity to travel to other hotels and help out for a few weeks at a time

    Cons

    Very corporate, not too much freedom to come up with your own ideas and have to jump through a lot of hoops when trying to implement changes.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    great experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hostess in Miami, FL
    Current Employee - Hostess in Miami, FL

    I have been working at Starwood Hotels & Resorts full-time (more than 3 years)

    Pros

    The Benefits are great, good training process

    Cons

    Operations in Hospitality Industry demand a flexible schedule. Need to work on Saturdays and Sundays

    Recommends
    Positive Outlook
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 2 people found this helpful  

    A good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starwood Hotels & Resorts full-time (more than 5 years)

    Pros

    Good culture and interesting fun business model, large company with lots of opportunity. They compensate their employees well.

    Cons

    My department required very long work hours irrespective of major life events leading to unbalanced work-life balance

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    great company, work hard play hard motto.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Operations in Palm Desert, CA
    Current Employee - Director of Operations in Palm Desert, CA

    I have been working at Starwood Hotels & Resorts full-time (more than 3 years)

    Pros

    meet great people, lots of personal development, opportunities for growth and relocation.

    Cons

    You are generally working on all the holidays and busy vacation times. When people are taking time off you are the busiest.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Learn Politics

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Night Manager in Houston, TX
    Former Employee - Night Manager in Houston, TX

    I worked at Starwood Hotels & Resorts full-time (more than 3 years)

    Pros

    Patients and timing is everything when it comes to promotions.

    Cons

    Stagnant Department Heads can be a bit bureaucratic.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Work in Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Accounts Receivable Associate in Scottsdale, AZ
    Current Employee - Accounts Receivable Associate in Scottsdale, AZ

    I have been working at Starwood Hotels & Resorts full-time (more than 3 years)

    Pros

    Decent pay for non educated employees.

    Cons

    The benefits are terrible, may as well not have any at all. Sales people get away with murder and treat the rest of the staff like slaves. The FD employees are paid to much for what little they do. Everyone passes on their work for somebody else to do.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    Depends who you work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Concierge in New York, NY
    Former Employee - Concierge in New York, NY

    I worked at Starwood Hotels & Resorts full-time (more than an year)

    Pros

    Can be a fun job if you have a good attitude and are willing to put up with people who can be extremely rude and demanding.

    Cons

    It really depends who you work with. Guests will treat you poorly, its unavoidable, but if you work with people who are rude, it makes it unbearable.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Great Company - Poor Leadership at the top.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Scottsdale, AZ
    Current Employee - Manager in Scottsdale, AZ

    I have been working at Starwood Hotels & Resorts full-time

    Pros

    StarHOT employee rates at SPG properties
    Fortune 500 (name recognition, more opportunities, more resources)
    Job stability - company performing well & stock is on the rise

    Cons

    Leadership: Top leaders within the organization do not focus on developing people, don't truly have an "open door policy", no transparency, inconsistent decisions as well as temperament (hot & cold).
    Comp: Pay is not competitive, especially in relation to job responsibilities. All comp decisions are behind the scenes and employees are not rewarded based on their performance.
    Culture/Rewards: No rewards & recognition program.
    Work load: High turnover at corporate level which makes existing employees stretched.
    CIGNA benefits have extremely high deductibles and high premiums, has gotten worse since ObamaCare

    Advice to ManagementAdvice

    Make transparent and consistent decisions about organizational structure, staffing, new initiaves and communicate them to employees (don't assume they already know). Smile, be pleasant, say thank you. Focus less on mistakes and more on successes. Don't blame, problem solve.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11.  

    Great environment; Doesn't make up for lacking job advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX

    I have been working at Starwood Hotels & Resorts full-time (less than an year)

    Pros

    Friendly environment that promotes knowledge of hospitality industry. Promotes a work environment with an open door policy concerning guests and their satisfaction.

    Cons

    If you are looking to expand your career into another field or even to another property, the lack of communication about positions is lacking.

    Advice to ManagementAdvice

    Communicate with employees looking to transfer. If you aren't interested in them taking the position send them an email or give them a call. Also you should give all internal transfer requests an opportunity to at least interview for the position.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

Starwood Hotels & Resorts Photos

Work at Starwood Hotels & Resorts? Share Your Experiences

Starwood Hotels & Resorts

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.