Starwood Hotels & Resorts Reviews

Updated March 26, 2015
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3.6
754 Reviews
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Recommend to a friend
Approve of CEO
Starwood Hotels & Resorts President & CEO Frits van Paasschen
Frits van Paasschen
323 Ratings

Pros
  • get to work with many talented people from around the world (in 16 reviews)

  • Good benefits we get hotel discounts (in 26 reviews)

Cons
  • work life balance was hard because we get so involved with everything on property (in 22 reviews)

  • Long Hours, some departments take longer than others for management opportunities to open up (in 26 reviews)

More Pros and Cons

Employee Reviews

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  1. Starwood is a good hospitality company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    I have been working at Starwood Hotels & Resorts full-time (less than a year)

    Pros

    Employee rates for hotel rooms.
    PTO time and requesting days off when you need it.
    You learn a lot if you are willing to work hard.

    Cons

    Sometimes management looks like they don't care about their employees.
    Sometimes long hours.

    Advice to ManagementAdvice

    Make sure you recognize the hard working employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. Starwood is an EXCELLENT company to work for. They have a n outstanding Culture and genuinely care about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservations Agent in Lancaster, CA
    Former Employee - Reservations Agent in Lancaster, CA

    I worked at Starwood Hotels & Resorts

    Pros

    When I worked for the company, I felt like I was a travel agent. The compensation was fare, however, their is room for growth and unlimited career opportunities.

    Cons

    There really aren't any cons but if I has to choose one thing that might interfere with a person's work-life balance would be the need for scheduling flexibility. Being flexible is actually and industry requirement when providing excellent hospitality.

    Recommends
    Positive Outlook
    Approves of CEO
  3. This is a wonderful company to work for. They really care about their employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Reservations Agent in Wichita, KS
    Current Employee - Reservations Agent in Wichita, KS

    I have been working at Starwood Hotels & Resorts

    Pros

    Great pay, easy job, fun environment

    Cons

    The attendance policy is a 100% so if you don't have pto you get wrote up

    Recommends
    Positive Outlook
    Approves of CEO
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  5. Company will not hire FT any more

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Front Desk Agent
    Former Employee - Front Desk Agent

    I worked at Starwood Hotels & Resorts full-time (more than 8 years)

    Pros

    Good travel perks, free employee meals

    Cons

    They are dishonest and do sketchy stuff with benefits

    Doesn't Recommend
    Positive Outlook
  6. Best for singles

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Overland Park, KS
    Former Employee - Assistant Manager in Overland Park, KS

    I worked at Starwood Hotels & Resorts

    Pros

    Good company fun culture but best for your single people

    Cons

    24/7 job no getting around it

    Advice to ManagementAdvice

    Nothing they can do about it...it is the industry in general

    Recommends
    Positive Outlook
    Approves of CEO
  7. Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starwood Hotels & Resorts

    Pros

    Great company to work for, fair PTO provided.
    Fun exciting environment, very fast paced.

    Cons

    Not too many, however work life balance can be lacking.

    Advice to ManagementAdvice

    Be flexible with work from home time.

    Recommends
    Positive Outlook
    Approves of CEO
  8. VSC Marketer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Myrtle Beach, SC
    Former Employee - Anonymous Employee in Myrtle Beach, SC

    I worked at Starwood Hotels & Resorts full-time (less than a year)

    Pros

    The people in management are amazing!

    Cons

    If you are not hitting bonus, you will struggle with the hours and pay

    Advice to ManagementAdvice

    Pay hourly and pay bonus

  9. IT was a wonderful journey that taught me how to properly serve .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Banquet Chef in Atlanta, GA
    Current Employee - Banquet Chef in Atlanta, GA

    I have been working at Starwood Hotels & Resorts

    Pros

    The atmosphere is very professional and yet quite comfortable. You feel welcomed and the staffs level of standard are up to par with the of the hotel.

    Cons

    During my time with Starwood I experience the turn over of all of my supervisors and general Managers. The result of good stint of hires and fires from personality conflicts, to communication issue within the same department.

    Recommends
    Positive Outlook
    Approves of CEO
  10. Never on the same page

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server
    Current Employee - Server

    I have been working at Starwood Hotels & Resorts full-time (more than a year)

    Pros

    Ability to be yourself pending on what brand you work for.

    Cons

    Management and Corporate are NEVER on the same page. I came in for work, told by Human Resources to just being in my paperwork the following day. I did, but no one was there. I worked the full weekend as a server and it was great. Monday, I reminded them again that NONE of my paperwork was given. They said I should talk to the HR department when they arrive after my split shift and before I come back for my night shift. I did so. This was at 3PM! Then, when I spoke to them they gave me an offer letter and said welcome to the team, but you need to take this drug test and we need to do a background check. I said that was fine. I left and went downstairs to finish my break. When I arrived for my evening shift at 6PM, I was told could not work until the drug test came back as well as my background. I had already worked for 3 days prior. I was told not to come back to work until things were cleared on their end. 3 days later I was able to come back to work.

    Benefits are not good in comparison to other Hoteliers. It is very difficult to get family visiting into a hotel or yourself if your traveling. The discount is at a minimum 49 for employees and Up. Health benefits are not the best either.

    Advice to ManagementAdvice

    Get on the same page with corporate or speak up about concerns. your subordinates should NOT have to wait or miss days of work due to lack of communication between you and the corporate office. As well, be a leader not a friend. Finally, training. Get more set on how to train your people doing whatever job that needs to be done.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. Lots of growth potential if you are willing to work hard...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starwood Hotels & Resorts full-time (more than 5 years)

    Pros

    Great hotel perks (discounts)
    Lots of opportunity to learn about the hospitality and grow within even without a degree in the field

    Cons

    compensation is very poor
    corporate initiatives are sometime unrealistic on the field level

    Recommends
    Neutral Outlook
    No opinion of CEO

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