Starwood Hotels & Resorts

  www.starwoodhotels.com
  www.starwoodhotels.com
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Starwood Hotels & Resorts Reviews

Updated September 18, 2014
Updated September 18, 2014
651 Reviews
3.6
651 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starwood Hotels & Resorts President & CEO Frits van Paasschen
Frits van Paasschen
276 Ratings

Review Highlights

Pros
  • get to work with many talented people from around the world (in 14 reviews)

  • Good benefits we get hotel discounts (in 24 reviews)


Cons
  • work life balance was hard because we get so involved with everything on property (in 19 reviews)

  • Long Hours, some departments take longer than others for management opportunities to open up (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Love this Company!

    Current Employee - Manager - New Business Development
    Current Employee - Manager - New Business Development

    I have been working at Starwood Hotels & Resorts full-time for more than 8 years

    Pros

    Innovative and consistently working to outpace the competition.

    Cons

    Smaller footprint than other major chains (Beige Box and Hilton)

  2.  

    Really sharpened my skills at Starwood

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Project Manager  in  Stamford, CT
    Former Employee - IT Project Manager in Stamford, CT

    I worked at Starwood Hotels & Resorts as a contractor for more than a year

    Pros

    The people there are smart and really care about the company.

    Cons

    Lots of growth over the last couple of years and now its important that the management systems catch up. Heroics typically needed to meet IT launch commitments which would not be necessary if all processes were documented and and there was rigor around enforcing compliance.

    Advice to ManagementAdvice

    Relying too much on contractors, especially given the little to no knowledge management at Starwood, means that there's no significant institutional memory. This inhibits Starwood from achieving a true environment of continuous improvement. Progress is made but the turnover means mistakes are repeated frequently because no one remembers the lessons learned previously.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at Starwood Hotels & Resorts full-time for more than a year

    Pros

    Fun and Flexible - great earning potential.

    Cons

    Work most holidays and weekends.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Excellent hotelier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hotel Front Desk Manager  in  Los Angeles, CA
    Current Employee - Hotel Front Desk Manager in Los Angeles, CA

    I have been working at Starwood Hotels & Resorts full-time for more than 5 years

    Pros

    Salary, locations, benefits, training, excutive commitee

    Cons

    hours are long and could take its toll

    Advice to ManagementAdvice

    Allow more hands-on management

    Recommends
    Positive Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Guest Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starwood Hotels & Resorts full-time for more than 5 years

    Pros

    This was by far the most amazing Company to work for!! Not only were the benefits great but also the people!!

    Cons

    There were no flaws here.

    Recommends
  7.  

    This is the best hospitality company you can work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hotel Group Sales Manager
    Former Employee - Hotel Group Sales Manager

    I worked at Starwood Hotels & Resorts full-time for more than 8 years

    Pros

    Starwood has so much training and treats it's employees really well. The pay is high, and they hire the best of the best. I worked for multiple hotels and properties and found each one to be amazing. They really care about the guest and want to be the best through employee trainings and service, not cutting cost to show a better bottom line.

    They have great intensive trips around the world.

    Starwood really takes care of employees relocating them and trying to keep them with the company.

    Cons

    In sales the teams can be cut throat competitive. Management let this happen. It is hospitality so the dress and industry is conservative. Starwood was the least out of all the brands however.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collection Specialist  in  Orlando, FL
    Current Employee - Collection Specialist in Orlando, FL

    I have been working at Starwood Hotels & Resorts full-time for more than 10 years

    Pros

    They care about the employees, great benefits

    Cons

    No room to grow, hard to move to another departments.

    Advice to ManagementAdvice

    SVO management needs to develop people and help them to grow

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Management
    Current Employee - Management

    I have been working at Starwood Hotels & Resorts full-time for more than 3 years

    Pros

    Lots of of growth and development opportunity
    World wide company allowing you to work for them just about anywhere
    Good benefits - health, medical, 401k
    great employee perks

    Cons

    It is a very large corporation, which can in turn offer different challenges for different people. Just know what type of work environment you need in order to succeed.

    Recommends
    No opinion of CEO
  10.  

    Great people, great business!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT

    I have been working at Starwood Hotels & Resorts full-time for more than a year

    Pros

    Lots of smart, driven people; great benefits (hotel discounts!); clear company-wide goals from a strong management team

    Cons

    Work-life balance can be hard depending on workload (which can vary a lot); stronger individuals tend to carry weaker individuals.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Great Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Manager
    Former Employee - Guest Service Manager

    I worked at Starwood Hotels & Resorts full-time for more than 5 years

    Pros

    Great company to work for, good programs such as Associate Development Program and Starwood University to further your career. Flexible with time off requests given reasonable notice. In recent years, company has driven core values and implemented fun activities to encourage teams.

    Cons

    Very easy to get overlooked despite your accomplishments. You must butter up upper management to get noticed.

    Recommends
    Neutral Outlook
    Approves of CEO

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