Starwood Hotels & Resorts

  www.starwoodhotels.com
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Starwood Hotels & Resorts Reviews

Updated August 22, 2014
Updated August 22, 2014
635 Reviews

3.6
635 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starwood Hotels & Resorts President & CEO Frits van Paasschen
Frits van Paasschen
270 Ratings

Review Highlights

Pros
  • get to work with many talented people from around the world (in 14 reviews)

  • Good benefits we get hotel discounts (in 24 reviews)


Cons
  • work life balance was hard because we get so involved with everything on property (in 19 reviews)

  • Long Hours, some departments take longer than others for management opportunities to open up (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great people, great business!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT

    Pros

    Lots of smart, driven people; great benefits (hotel discounts!); clear company-wide goals from a strong management team

    Cons

    Work-life balance can be hard depending on workload (which can vary a lot); stronger individuals tend to carry weaker individuals.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Great Company...

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Brands are amazing and can be fun to represent

    Cons

    They truly dont care about seasoned sales employees in the long run, very political - tons of unhappy individuals in the sales division at all hotels because of lack of pay, difficult bonus structure and severe lack of opportunities

    Advice to ManagementAdvice

    Sales Managers should be union because they are treated horribly

    Doesn't Recommend
    Disapproves of CEO
  3.  

    An enjoyable workspace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  Atlanta, GA
    Current Employee - Front Desk Agent in Atlanta, GA

    Pros

    The people are great. Good quality people work at these hotels. The work life balance is possible even if management positions, because, usually when you leave you are done and someone else is there to take on your responsibilities. Of course, when someone calls out or doesn't show in the Front Office, someone else has to cover that. The company likes to train it's employees and continue learning.

    Cons

    Compensation is ridiculously low at an entry level. In a major city even with minimum expenses it is almost impossible to live off of. Because of such pay, there is a constant turn over. For most it is a stepping stone to what's next. There is also an extremely high expectation of Guest interaction and problem solving (understandably) but when you ask so much from your employees they should be compensated accordingly.

    Advice to ManagementAdvice

    Pay for entry level front office should average $15/hour and your expectations would more consistently be met.

    Recommends
    No opinion of CEO
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  5.  

    Good Company - Sales Environment constantly changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Coordinator  in  New York, NY
    Current Employee - Sales Coordinator in New York, NY

    Pros

    Great benefits - low cost health insurance, hotel room benefits (star hot, star friend)
    Great team to work with
    Great product to be a part of and to sell

    Cons

    Sales environment constantly changing without notice
    Coordinators are basically junior sellers without the compensation

    Advice to ManagementAdvice

    Communicate more with your administrative staff
    Promote growth from the coordinator level
    Cross train sales and catering

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great entry level opportunities for people trying to break into the hospitality industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    Pros

    The company can and will provide you will a wealth of experience if you take advantage of their training programs and mentorships.

    Cons

    The pay level is lower compared to some of the other companies in the industry but the opportunity to move around the company is there. However, you can be limited in your growth as with any job.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    A satisfied experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Manager  in  Hollywood, FL
    Current Employee - Front Desk Manager in Hollywood, FL

    Pros

    Structure of the organization - Policies and procedures in place. Innovation, diversity,

    Cons

    Some Resorts don't follow proper corporate polices and procedures

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Overall good place to work and a lot of opportunity to move around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent  in  Austin, TX
    Former Employee - Call Center Agent in Austin, TX

    Pros

    Because Starwood is an international company, you can pretty much go anywhere you want, if where you live isn't doing it for you. Vacation policy was OK for a call center. I didn't have much issue finding time off as long as it wasn't during the holidays.

    Cons

    Although taking vacation wasn't an issue, it was the unexpected days off that caused potential problems. Because you need a certain percentage of attendance through a month, it can really mess you up if you come down with something bad. Or in my case, since I worked at home, I had to work with the flu for a few days because I was in danger of my attendance counting against me.

    Advice to ManagementAdvice

    For call centers, consider hour-long lunch breaks and more understanding policies for employees who have to take time off.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT

    Pros

    Truly an innovative company who focuses on lifestyle brands. Great work-life balance.

    Cons

    Promotions can be difficult as you need to move departments to really move up in the company. HR is strict about salary increases from either raises or promotions so negotiate your first salary very carefully as it will influence your pay at the company the rest of your time there.

    Advice to ManagementAdvice

    Release some of the pay and promotion rules in place so you can truly reward hard-working people who are excelling in their roles. It is better to promote and keep the good talent than lose them to another department or company because you are unable to promote them a level.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Overall a good employer...some good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Training Manager  in  Stamford, CT
    Former Employee - Training Manager in Stamford, CT

    Pros

    Starwood has a great culture. They hire for attitude and train for skills. This can make it a wonderful place to work. My division always listened to the employee input. They conduct 360 evaluations every other year and yearly they survey the employees to see how they feel the company is doing. My favorite benefit at Starwood was summer hours. You work 1 hour extra every day Monday-Thursday (Memorial Day to Labor Day) and you only put in 4 hours on Friday. Typically you could work those hours from home.

    Cons

    Some divisions don't respect the employee's time off.You can expect long hours and you can expect to check (and respond) your email evenings, weekends and even vacation! This culture starts and the top and trickles down to the ranks. The benefits don't always make up for the demands on your time. During summer hours you can work the same number of hours during the week and just leave early on Friday.

    The health benefits are terrible. I don't know how families can afford the insurance on some of the wages. They recently changed the annual review/bonus process so now loyal employees are finally getting a more reasonable annual increase. Prior you got less than a cost of living increase for your merit raise and possibly a bonus (bonuses are based on your pay grade/band, your performance and company performance)

    Advice to ManagementAdvice

    People work to live, not live to work.

    I also have noticed that the Leadership don't practice what they preach, especially in the HR arena. Remember, how you get the job done is as important as getting the job done. You have a little Napoleon in cowboy boots creating a culture of fear.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Awesome Experience with Nice People to Work with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    It was a great experience with hard-working people. They like to help each other.

    Cons

    It's hard for me to find any cons about this job because I had never had any complains about them!

    Recommends
    Positive Outlook

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