Starwood Hotels & Resorts

  www.starwoodhotels.com
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Starwood Hotels & Resorts Reviews

Updated August 24, 2014
Updated August 24, 2014
637 Reviews

3.6
637 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starwood Hotels & Resorts President & CEO Frits van Paasschen
Frits van Paasschen
271 Ratings

Review Highlights

Pros
  • get to work with many talented people from around the world (in 14 reviews)

  • Good benefits we get hotel discounts (in 24 reviews)


Cons
  • work life balance was hard because we get so involved with everything on property (in 19 reviews)

  • Long Hours, some departments take longer than others for management opportunities to open up (in 23 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Guest Services

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starwood Hotels & Resorts full-time for more than 5 years

    Pros

    This was by far the most amazing Company to work for!! Not only were the benefits great but also the people!!

    Cons

    There were no flaws here.

    Recommends
  2.  

    Great company!

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Management
    Current Employee - Management

    I have been working at Starwood Hotels & Resorts full-time for more than 3 years

    Pros

    Lots of of growth and development opportunity
    World wide company allowing you to work for them just about anywhere
    Good benefits - health, medical, 401k
    great employee perks

    Cons

    It is a very large corporation, which can in turn offer different challenges for different people. Just know what type of work environment you need in order to succeed.

    Recommends
    No opinion of CEO
  3.  

    Great people, great business!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT

    I have been working at Starwood Hotels & Resorts full-time for more than a year

    Pros

    Lots of smart, driven people; great benefits (hotel discounts!); clear company-wide goals from a strong management team

    Cons

    Work-life balance can be hard depending on workload (which can vary a lot); stronger individuals tend to carry weaker individuals.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Manager
    Former Employee - Guest Service Manager

    I worked at Starwood Hotels & Resorts full-time for more than 5 years

    Pros

    Great company to work for, good programs such as Associate Development Program and Starwood University to further your career. Flexible with time off requests given reasonable notice. In recent years, company has driven core values and implemented fun activities to encourage teams.

    Cons

    Very easy to get overlooked despite your accomplishments. You must butter up upper management to get noticed.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Great Company...

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starwood Hotels & Resorts full-time

    Pros

    Brands are amazing and can be fun to represent

    Cons

    They truly dont care about seasoned sales employees in the long run, very political - tons of unhappy individuals in the sales division at all hotels because of lack of pay, difficult bonus structure and severe lack of opportunities

    Advice to ManagementAdvice

    Sales Managers should be union because they are treated horribly

    Doesn't Recommend
    Disapproves of CEO
  7.  

    Great entry level opportunities for people trying to break into the hospitality industry.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Starwood Hotels & Resorts full-time for more than a year

    Pros

    The company can and will provide you will a wealth of experience if you take advantage of their training programs and mentorships.

    Cons

    The pay level is lower compared to some of the other companies in the industry but the opportunity to move around the company is there. However, you can be limited in your growth as with any job.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    A satisfied experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Manager  in  Hollywood, FL
    Current Employee - Front Desk Manager in Hollywood, FL

    I have been working at Starwood Hotels & Resorts full-time for more than 8 years

    Pros

    Structure of the organization - Policies and procedures in place. Innovation, diversity,

    Cons

    Some Resorts don't follow proper corporate polices and procedures

    Recommends
    Neutral Outlook
    Approves of CEO
  9.  

    An enjoyable workspace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent  in  Atlanta, GA
    Current Employee - Front Desk Agent in Atlanta, GA

    I have been working at Starwood Hotels & Resorts full-time for less than a year

    Pros

    The people are great. Good quality people work at these hotels. The work life balance is possible even if management positions, because, usually when you leave you are done and someone else is there to take on your responsibilities. Of course, when someone calls out or doesn't show in the Front Office, someone else has to cover that. The company likes to train it's employees and continue learning.

    Cons

    Compensation is ridiculously low at an entry level. In a major city even with minimum expenses it is almost impossible to live off of. Because of such pay, there is a constant turn over. For most it is a stepping stone to what's next. There is also an extremely high expectation of Guest interaction and problem solving (understandably) but when you ask so much from your employees they should be compensated accordingly.

    Advice to ManagementAdvice

    Pay for entry level front office should average $15/hour and your expectations would more consistently be met.

    Recommends
    No opinion of CEO
  10.  

    Overall good place to work and a lot of opportunity to move around

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent  in  Austin, TX
    Former Employee - Call Center Agent in Austin, TX

    I worked at Starwood Hotels & Resorts full-time for more than a year

    Pros

    Because Starwood is an international company, you can pretty much go anywhere you want, if where you live isn't doing it for you. Vacation policy was OK for a call center. I didn't have much issue finding time off as long as it wasn't during the holidays.

    Cons

    Although taking vacation wasn't an issue, it was the unexpected days off that caused potential problems. Because you need a certain percentage of attendance through a month, it can really mess you up if you come down with something bad. Or in my case, since I worked at home, I had to work with the flu for a few days because I was in danger of my attendance counting against me.

    Advice to ManagementAdvice

    For call centers, consider hour-long lunch breaks and more understanding policies for employees who have to take time off.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Good Company - Sales Environment constantly changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Coordinator  in  New York, NY
    Current Employee - Sales Coordinator in New York, NY

    I have been working at Starwood Hotels & Resorts full-time for more than a year

    Pros

    Great benefits - low cost health insurance, hotel room benefits (star hot, star friend)
    Great team to work with
    Great product to be a part of and to sell

    Cons

    Sales environment constantly changing without notice
    Coordinators are basically junior sellers without the compensation

    Advice to ManagementAdvice

    Communicate more with your administrative staff
    Promote growth from the coordinator level
    Cross train sales and catering

    Recommends
    Neutral Outlook
    Approves of CEO

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