Starwood Hotels & Resorts Reviews

Updated July 29, 2015
827 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset
3.5
Rating Trends
Recommend to a friend
Approve of CEO
Starwood Hotels & Resorts CEO Adam Aron
Adam Aron
26 Ratings

Pros
  • Help people make reservations around the world (in 16 reviews)

  • Good benefits we get hotel discounts (in 26 reviews)

Cons
  • work life balance was hard because we get so involved with everything on property (in 22 reviews)

  • slow winter season and long hours (in 26 reviews)

More Pros and Cons

827 Employee Reviews

Sort: Popular Rating Date
  1. security director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Director in Atlanta, GA
    Former Employee - Security Director in Atlanta, GA

    I worked at Starwood Hotels & Resorts full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Awesome company! Great advancement opportunities

    Cons

    None that I can think of.

    Advice to Management

    Keep doing what you're doing!


  2. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Platinum in Lancaster, CA
    Former Employee - Platinum in Lancaster, CA

    I worked at Starwood Hotels & Resorts (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Steady work, good benefits and bonus money

    Cons

    Being employed there for many years and legitimately meeting and exceeding monthly goals the only con was having to bid for a schedule no other cons

    Advice to Management

    none


  3. Executive Assistant to the General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in San Diego, CA
    Current Employee - Executive Assistant in San Diego, CA

    I have been working at Starwood Hotels & Resorts

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    There are Starwood Hotels & Resorts all over the world, and both for work and leisure. Every single brand target different markets, making connections with different lifestyles, personalities, and occasion.

    Cons

    The magnitude of the company is so large that it can sometimes be overwhelming when it comes to the vast choice of career paths, or possibilities of relocation.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Working Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Security Officer in Rio Grande, PR
    Current Employee - Lead Security Officer in Rio Grande, PR

    I have been working at Starwood Hotels & Resorts full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Human resources team. They always keep the moral of the employees up.

    Cons

    There is not too much growing opportunities in the property i work in.

    Advice to Management

    Give internal associates the opportunity to grow instead of hiring people from the outside.


  6. Corporate regulations, loose ends, upset guests due to poor upkeep and misleading advertisements. Good temporary job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent/PBX in San Diego, CA
    Current Employee - Front Desk Agent/PBX in San Diego, CA

    I have been working at Starwood Hotels & Resorts full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Met alot of very interesting people from all around the work due to starwoods foreign employee program. Benefits kick in after 90 days. Pto after 1 year. Room to move up and around and all over the globe really. Limited employee discounts at sister properties with a lot of blackout dates. Easy to take vacations but no set schedules. Will work around school schedules, kids etc. Fun, interesting place to work, but the lack of communication between depts, and short staffing are difficult to tolerate after a few years.

    Cons

    Raises are minimal and yearly for the most part. In order to move up must be able to tolerate the ridiculous scenarios and please guests simultaneously. Very corporate, management will be friendly and throw you under the bus any chance they get. Workload goes from 0 to 100 with occupancy levels. Understaffed and over occupied almost always.

    Advice to Management

    Don't throw your busy work onto employees, do it yourself. Raise salaries based on merit. Don't give regular schedules and times off to employees who constantly call off on their shifts. Be respectful, flexible and thankful for the little guys who to most of the tough work, they keep the place running!!


  7. Good place for development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant Manager in South China, ME
    Former Employee - Executive Assistant Manager in South China, ME

    I worked at Starwood Hotels & Resorts

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good overall working environment and development opportunities within your geographical region.

    Cons

    Not so flexible when willing to move to another geographical division and must go back many positions in order to achieve so.

    Advice to Management

    Care, but really care.


  8. Just an okay job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at Starwood Hotels & Resorts

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Depending on the department you work in, there is the ability to shift adjust if you are unable to work your normal shift. You do receive discounts to hotels globally under Starwood as well.

    Cons

    The pay is not very competitive here. If you work in sales, there are a lot of rewards handed out, but if you work in a specialty department, there is less of a budget for rewarding employees. Your chances of working on major holidays are very high as well. There are many opportunities for lateral moves, but as far as promotions, there are not many in the office.

    Advice to Management

    Be more open about communication. Find more ways to recognize employees in all departments, not just sales. Upgrade the office. The equipment and cubicles are old and very out-dated. Makes for a bland office environment.


  9. Good experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Services Agent in San Antonio, TX
    Current Employee - Guest Services Agent in San Antonio, TX

    I have been working at Starwood Hotels & Resorts full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Multiple managers incentives creative atmosphere health oriented gain knowledge

    Cons

    high turnover rate crazy hours no lunch break

    Advice to Management

    value long term employees


  10. Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Contact in Fall River, MA
    Former Employee - Customer Contact in Fall River, MA

    I worked at Starwood Hotels & Resorts full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Competitive pay, you can make a good bonus if your sales are ridiculously lucky. That's about it.

    Cons

    Written up for hitting 6% under sales goal, written up for going under 99% of your time off the phone, they idealize around the term "auto progression" you get promoted when you meet your goals, but they don't tell you that you have to wait for positions to open, which takes forever, because the turnover rate for starting positions is ridiculous, out of 15 people hired a week, 5 MIGHT last 2 months.

    Advice to Management

    Management is OK, just company policies blow.


  11. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Sales Associate in Austin, TX
    Former Employee - Reservation Sales Associate in Austin, TX

    I worked at Starwood Hotels & Resorts full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Loved the company. Loved the benefits. Loved the ability to work from home (they provided most everything). Contest were offered to win prizes like free stays. Had tight metrics to meet but were very helpful in helping you attain them. Great spa-like relaxing office. Ability to move to other locations and positions is up to you and your work ethic.

    Cons

    If you work from the office you will not have your own desk, in most cases.

    Advice to Management

    Keep up the great work. Showing that you care about your employees and not just the metrics has gone a long way.



Showing 827 of 858 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.