Starwood Hotels & Resorts Reviews

Updated July 26, 2015
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3.5
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Recommend to a friend
Approve of CEO
Starwood Hotels & Resorts CEO Adam Aron
Adam Aron
21 Ratings

Pros
  • Help people make reservations around the world (in 16 reviews)

  • Good benefits we get hotel discounts (in 26 reviews)

Cons
  • work life balance was hard because we get so involved with everything on property (in 22 reviews)

  • slow winter season and long hours (in 26 reviews)

More Pros and Cons

821 Employee Reviews

Sort: Popular Rating Date
  1. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Platinum in Lancaster, CA
    Former Employee - Platinum in Lancaster, CA

    I worked at Starwood Hotels & Resorts (More than 10 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Steady work, good benefits and bonus money

    Cons

    Being employed there for many years and legitimately meeting and exceeding monthly goals the only con was having to bid for a schedule no other cons

    Advice to Management

    none


  2. Executive Assistant to the General Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in San Diego, CA
    Current Employee - Executive Assistant in San Diego, CA

    I have been working at Starwood Hotels & Resorts

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    There are Starwood Hotels & Resorts all over the world, and both for work and leisure. Every single brand target different markets, making connections with different lifestyles, personalities, and occasion.

    Cons

    The magnitude of the company is so large that it can sometimes be overwhelming when it comes to the vast choice of career paths, or possibilities of relocation.


  3. Great Working Environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Security Officer in Rio Grande, PR
    Current Employee - Lead Security Officer in Rio Grande, PR

    I have been working at Starwood Hotels & Resorts full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Human resources team. They always keep the moral of the employees up.

    Cons

    There is not too much growing opportunities in the property i work in.

    Advice to Management

    Give internal associates the opportunity to grow instead of hiring people from the outside.


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  5. Good place for development

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant Manager in South China, ME
    Former Employee - Executive Assistant Manager in South China, ME

    I worked at Starwood Hotels & Resorts

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good overall working environment and development opportunities within your geographical region.

    Cons

    Not so flexible when willing to move to another geographical division and must go back many positions in order to achieve so.

    Advice to Management

    Care, but really care.


  6. Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Reservation Sales Associate in Austin, TX
    Former Employee - Reservation Sales Associate in Austin, TX

    I worked at Starwood Hotels & Resorts full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Loved the company. Loved the benefits. Loved the ability to work from home (they provided most everything). Contest were offered to win prizes like free stays. Had tight metrics to meet but were very helpful in helping you attain them. Great spa-like relaxing office. Ability to move to other locations and positions is up to you and your work ethic.

    Cons

    If you work from the office you will not have your own desk, in most cases.

    Advice to Management

    Keep up the great work. Showing that you care about your employees and not just the metrics has gone a long way.


  7. Core sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Core Sales in Austin, TX
    Former Employee - Core Sales in Austin, TX

    I worked at Starwood Hotels & Resorts

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work on your chosen shift and you can bid for schedules too . Work from home so save on gas and commute . They give you incentive like best attendance and contests to earn points to use in any hotels or gift card options

    Cons

    Salary is not so great

    Advice to Management

    Pay better to establish loyalty


  8. great customer service job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Stamford, CT
    Current Employee - Customer Service Agent in Stamford, CT

    I have been working at Starwood Hotels & Resorts (More than 5 years)

    Pros

    awesome pay, great staff, honest company

    Cons

    can not think of any


  9. Good idea, poor execution

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starwood Hotels & Resorts

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Great if you want to move out of the country to advance your career

    Cons

    You have to move out of the country to advance your career Little to no career development Micro-managers Treated like a child

    Advice to Management

    Hire more qualified people, pay them better, and then let them do their job


  10. Helpful (1)

    Starwood Hotels

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Migrations Specialist in Stamford, CT
    Current Employee - Data Migrations Specialist in Stamford, CT

    I have been working at Starwood Hotels & Resorts (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you enjoy travel, there are a number of jobs in the company that require a fair amount of travel. All employees are given cell phones. The general work environment is relaxed and casual, and the majority of the people there are friendly and helpful.

    Cons

    The company seems to be very top-heavy with management, especially middle management. Also, in the recent elimination of positions, they seemed to use the last in, first out method, rather than evaluating the quality and skill of the employees in each affected department. And of course, it isn't really fair that the on-the-line employees are the ones that pay the steepest price for failed policies and practices.

    Advice to Management

    Don't eliminate so many of the workers while you retain so many managers, especially people managers. How do you expect to get anything accomplished if you lay off the people who do the actual work, while retaining people who simply can't do the job.


  11. Good Work Environment, Terrible Benefits & HR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Stamford, CT
    Former Employee - Anonymous Employee in Stamford, CT

    I worked at Starwood Hotels & Resorts full-time (More than a year)

    Neutral Outlook
    Disapproves of CEO
    Neutral Outlook
    Disapproves of CEO

    Pros

    - Good work life balance - Depending on the team, great individuals to work with - Recognize and reward top performers - Interesting office events

    Cons

    - No clear career advancement path - Non-competitive benefits - very expensive for medical! - Terrible HR department & HR solutions (very paper based): mistakes are the norm and the team is not responsive. You have to jump through hoops to get things like change of address taken care of.

    Advice to Management

    Simplify the HR processes as it regards to onboarding and offboarding employees. Provide more competitive benefits and compensation



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