Starwood Hotels & Resorts

www.starwoodhotels.com

Starwood Hotels & Resorts Reviews

Updated January 23, 2015
Updated January 23, 2015
710 Reviews
3.7
710 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starwood Hotels & Resorts President & CEO Frits van Paasschen
Frits van Paasschen
303 Ratings

Review Highlights

Pros
  • get to work with many talented people from around the world (in 16 reviews)

  • Good benefits we get hotel discounts (in 26 reviews)


Cons
  • work life balance was hard because we get so involved with everything on property (in 22 reviews)

  • Long Hours, some departments take longer than others for management opportunities to open up (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Amazing training, solid company"

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Welcome Desk Agent in Dallas, TX
    Former Employee - Welcome Desk Agent in Dallas, TX

    I worked at Starwood Hotels & Resorts full-time (more than 3 years)

    Pros

    Meeting a diverse range of people, expert in people skills, great training program, Starwood University, free lunches, awesome healthcare benefits, amazing hotel discounts, 401k matching.

    Cons

    Long hours, overtime, high turn over with front desk agents, easily get stuck in position. Management can be weak sometimes.

    Advice to ManagementAdvice

    Strengthen the mid-level managers and hire for attitude not experience. Don't just hire warm bodies.
    Offer better pay to match standard of service.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Borderline neutral and satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Starwood Hotels & Resorts (more than an year)

    Pros

    401K, benefits, pretty easy to make a transfer considering you have not been written up within last 6 months, job security, hotel discounts

    Cons

    Guests can be extremely particular and demanding, but that's to be expected. However, I believe they are allowed to get away with murder at times - often degrading staff members beyond belief. Pretty easy to succeed here if you are liked by management - however, if you are not, I wish you well. There's a lot of favoritism as a whole.

    Advice to ManagementAdvice

    Stick by what you say in meetings.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Quality

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Housekeeper in Orlando, FL
    Former Employee - Housekeeper in Orlando, FL

    I worked at Starwood Hotels & Resorts full-time (more than 3 years)

    Pros

    The benefits of this company far exceed any other. The convenient location and multi function has it at the top of my list to work at.

    Cons

    Although many pros, the only con I have seen is access to the resort. Its busy construction zone makes its a challenge but that should go away soon.

    Advice to ManagementAdvice

    Keep doing a great job.

    Recommends
    Positive Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Front Desk Operations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starwood Hotels & Resorts

    Pros

    The Brand training classes and opportunity to interface with all departments in hotel operations provides insight into possible career paths.

    Cons

    Management does not always enforce the training.

    Advice to ManagementAdvice

    enforce brand training and hold people accountable for doing their jobs.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Excellent company and Great Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Global Reservationist in Lancaster, CA
    Former Employee - Global Reservationist in Lancaster, CA

    I worked at Starwood Hotels & Resorts full-time (more than 3 years)

    Pros

    Hotel and Resorts with points stays that are free !!!

    Cons

    Had to Talk a lot!!!!

    Advice to ManagementAdvice

    None, loved everyone there.

    Recommends
    Positive Outlook
  7.  

    Great company that really cares about its associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT

    I have been working at Starwood Hotels & Resorts

    Pros

    I can't speak too much to other departments, but my leadership encourages associates and challenges them with new projects beyond standard job roles. Successes are rewarded well. Work-life balance is a priority and 'life' time is respected.

    Cons

    salaries tend to not be competitive enough for the area

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Innovative company, smart people -- sometimes too political and corporate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Marketing Director in Stamford, CT
    Current Employee - Marketing Director in Stamford, CT

    I have been working at Starwood Hotels & Resorts full-time (more than 5 years)

    Pros

    Really smart colleagues, amazing brands and industry, autonomy/ability to run with ideas, work/life balance, perks

    Cons

    Unclear career growth, politics, takes too long to get things done in an extremely matrixed organization

    Advice to ManagementAdvice

    Take goal of being "agile" seriously -- why does it take 9 months to hire someone? 60 days to make a decision? Why is fighting for capital dollars so difficult?

    Recommends
    Neutral Outlook
  9.  

    No complaints

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hourly in Princeville, HI
    Current Employee - Hourly in Princeville, HI

    I have been working at Starwood Hotels & Resorts part-time (more than 8 years)

    Pros

    Benefits are as good as any found in Hawai'i. Employee share is reasonable in my opinion. At the hotel at which I work, St. Regis, it's an OK place to work. For hourly employees, you do have chances to apply for other jobs and cross train. If you are part time or full time, you get hotel benefits within the Starwood chain.

    Cons

    If you are casual, you get nothing but the opportunity to say "no" when called for hours. If you are in management you will work until you drop. It's a revolving door of managers unless the GM is good, which recently, has not been the case. New GM started awhile ago so time will tell. Often shorthanded among the rank and file and overtime or no day off is often required.

    Advice to ManagementAdvice

    Listen to the rank and file and act. No lip service.

    Recommends
  10.  

    great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starwood Hotels & Resorts

    Pros

    great values, some hard working people, security and benefits

    Cons

    as with anywhere, some great managers and some who should have never been put in charge

    Advice to ManagementAdvice

    listen to employee's more than once a year in a survey

  11.  

    Guest Attendent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Guest Service Attendant in Philadelphia, PA
    Former Employee - Guest Service Attendant in Philadelphia, PA

    I worked at Starwood Hotels & Resorts part-time (less than an year)

    Pros

    Great work atmosphere, decent pay for a part-time job, CEO very friendly and down to earth.

    Cons

    Very boring, Worked overnight shifts

    Advice to ManagementAdvice

    N/A

    Recommends
    Positive Outlook

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