Starwood Hotels & Resorts
3.5 of 5 566 reviews
www.starwoodhotels.com Stamford, CT 5000+ Employees

Starwood Hotels & Resorts Reviews

Updated Apr 18, 2014
All Employees Current Employees Only

3.5 566 reviews

                             

88% Approve of the CEO

Starwood Hotels & Resorts President & CEO Frits van Paasschen

Frits van Paasschen

(234 ratings)

71% of employees recommend this company to a friend
566 Employee Reviews
Relevance Date Rating
in

Review Highlights

Pros:
  • "get to work with many talented people from around the world"
    in 13 reviews
  • "Good benefits we get hotel discounts"
    in 22 reviews
Cons:
  • "Work life balance leans toward work as business is open 24/7"
    in 17 reviews
  • "Long Hours, some departments take longer than others for management opportunities to open up"
    in 21 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Fun and dynamic group of people

Sales Coordinator (Current Employee)

I have been working at Starwood Hotels & Resorts full-time for less than a year

ProsFlexibility, team spirit, advancement opportunities and welcoming environment

ConsNo cons at this time

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Great place to work! Great people at local Customer Contact Center

@home Reservation Sales Associate (Current Employee)
Austin, TX

I have been working at Starwood Hotels & Resorts part-time for more than 5 years

ProsWork at home! Help people make reservations around the world!

ConsHourly pay is ok. Raises are low but the bonus is where to make an increase if you can do it.

Advice to Senior ManagementKeep it up. Great company to work for!

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Reservation Associate

Reservations Agent (Former Employee)
Wichita, KS

I worked at Starwood Hotels & Resorts full-time

ProsQuick training, ease of systems to navigate, decent pay and PTO options.

ConsNew center, variety of managers in and out so continuity is sparse. New policies seem to be evolving in this new market for the call center.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Fun Place to Work

Anonymous Employee (Current Employee)

I have been working at Starwood Hotels & Resorts

ProsFun, Free Lunches, Cool Perks, Personal Growth, You put a lot in, you will get a lot out!

ConsWork/Life balance, working on holidays, expected hours.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

 

Personal, instinctual, renewal!

Anonymous Employee (Former Employee)

I worked at Starwood Hotels & Resorts

ProsThe pay is great. Work environment is high class while still feeling casual. They provide all drinks, meals, and even some snacks during shifts, meetings, events. Coworkers all have great personality and work ethic due in part the strict hiring process.

ConsHard to advance. Deal with some pretty high maintenance clientele.

Advice to Senior ManagementConnect more with lower level staff

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

Reservation Associate

Reservations Agent (Former Employee)
Wichita, KS

I worked at Starwood Hotels & Resorts full-time for less than a year

ProsOffice Culture, Hours, Flexibility, Management. I liked how well my supervisor treated all of us. And when we did well we were greatly appreciated.

ConsHuman Resources Department. They acted like they just didn't care about the employees at all. I had some personal issues arise and they tried to fire me, but instead bullied me into resigning so they did not have to deal with unemployment issues.

Advice to Senior ManagementGet a human resources department that actually cares about its employees.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Approves of CEO

 

They care a lot of the training of their associates.

Catering Sales Manager (Current Employee)
Seattle, WA

I have been working at Starwood Hotels & Resorts full-time for more than 3 years

ProsThe company has a lot of energy and people are constanting getting to be promoted or explore new role.

ConsA lof of turnover takes place in all the departments.

Advice to Senior ManagementFind out the true reasons why an associate is leaving or moving on, not just what's on the surface.

Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Front Office Manager

Front Office Manager (Current Employee)
Birmingham, AL

I have been working at Starwood Hotels & Resorts full-time for more than a year

ProsStarwood is a results driven company. As a manager meeting your numbers are your top priority. Benefits are great, and the company is fast paced and innovative. Take care of their managers.

ConsThe company is very competitive. Work life balance is a struggle. Meeting staffing productivity and guest expectation index will always be a a battle due to tight expectations from corporate.

Advice to Senior ManagementWork, work, work... then work harder.

Yes, I would recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • No Opinion of CEO

 

Awful company to work for.

Customer Service (Former Employee)
Fall River, MA

I worked at Starwood Hotels & Resorts full-time for less than a year

ProsThe monthly bonus was easy to achieve. the benefits were a plus to the job. hourly rate was good too

Consupper management picks favorites. rules are only enforced to SOME individuals. hard to advance in the company. no one is on the same page. you'll never get the same answer to a question. unlawful terminations. not enough seating in the building yet they hire 30 people a month, then fire the rest of the staff 1 by 1. everyone's walking on egg shells. terrible training set up.

Advice to Senior Managementknow who you're making a supervisor. record terminations because your supervisors LIE and aren't professional. they also tend to forget to make people sign a termination letter. your people don't know what their doing.

No, I would not recommend this company to a friend

Was this review helpful?
Yes | No
Add Employer Response Flag Review

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

 

It's been hard work but at times fun

Front Desk Agent (Current Employee)
Atlanta, GA

I have been working at Starwood Hotels & Resorts full-time for more than 5 years

ProsGood benefits we get hotel discounts. Free lunch in the cafe everyday. You get to meet people from all over the world. It's a pretty good company to work for

ConsWork lots of hours and all
Kinds of hours days nights when ever. If it snows you get stuck at work. The money could be better.

Advice to Senior ManagementLots of Inadequate managers at all 4 hotels I have worked.

No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

Was this review helpful?
Yes | No
Add Employer Response Flag Review
RSS Feed Embed

Worked for Starwood Hotels & Resorts? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Starwood Hotels & Resorts reviews and ratings — including employee satisfaction and approval rating for Starwood Hotels & Resorts CEO Frits van Paasschen . All 566 reviews posted anonymously by Starwood Hotels & Resorts employees.