Starwood Hotels & Resorts

  www.starwoodhotels.com
  www.starwoodhotels.com
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Starwood Hotels & Resorts Reviews

Updated September 28, 2014
Updated September 28, 2014
657 Reviews
3.7
657 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starwood Hotels & Resorts President & CEO Frits van Paasschen
Frits van Paasschen
281 Ratings

Review Highlights

Pros
  • get to work with many talented people from around the world (in 15 reviews)

  • Good benefits we get hotel discounts (in 25 reviews)


Cons
  • work life balance was hard because we get so involved with everything on property (in 20 reviews)

  • Long Hours, some departments take longer than others for management opportunities to open up (in 26 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Starwood is a very professional and well-organized company providing countless jobs in hospitality.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Beach Attendant  in  Dana Point, CA
    Current Employee - Beach Attendant in Dana Point, CA

    I have been working at Starwood Hotels & Resorts part-time for more than 3 years

    Pros

    The perks this company provides when traveling are exquisite and fantastic. The work environment is very professional and exciting. All of the employees, with a few exceptions, are wonderful and feel like family.

    Cons

    May be hard to move up or transfer to other departments in the resorts.

    Advice to ManagementAdvice

    Give more full-time positions to the people who really need the hours and benefits.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Loving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Outlet Supervisor  in  Atlanta, GA
    Former Employee - Outlet Supervisor in Atlanta, GA

    I worked at Starwood Hotels & Resorts full-time for more than 3 years

    Pros

    High pay
    Great benefits
    Huge discounts
    Always willing to help you out.

    Cons

    Long hours
    Confused management
    Cliques
    Always being asked or forced to help

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great experience in hotel business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Coordinator  in  Lone Tree, CO
    Former Employee - Sales Coordinator in Lone Tree, CO

    I worked at Starwood Hotels & Resorts full-time for more than a year

    Pros

    Good training and great culture with great brands

    Cons

    Huge company you can feel like you get lost

    Advice to ManagementAdvice

    More personalized culture

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Love this Company!

    Current Employee - Manager - New Business Development
    Current Employee - Manager - New Business Development

    I have been working at Starwood Hotels & Resorts full-time for more than 8 years

    Pros

    Innovative and consistently working to outpace the competition.

    Cons

    Smaller footprint than other major chains (Beige Box and Hilton)

  6.  

    Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Scottsdale, AZ
    Current Employee - Anonymous Employee in Scottsdale, AZ

    I have been working at Starwood Hotels & Resorts full-time for more than a year

    Pros

    Fun and Flexible - great earning potential.

    Cons

    Work most holidays and weekends.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Really sharpened my skills at Starwood

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Project Manager  in  Stamford, CT
    Former Employee - IT Project Manager in Stamford, CT

    I worked at Starwood Hotels & Resorts as a contractor for more than a year

    Pros

    The people there are smart and really care about the company.

    Cons

    Lots of growth over the last couple of years and now its important that the management systems catch up. Heroics typically needed to meet IT launch commitments which would not be necessary if all processes were documented and and there was rigor around enforcing compliance.

    Advice to ManagementAdvice

    Relying too much on contractors, especially given the little to no knowledge management at Starwood, means that there's no significant institutional memory. This inhibits Starwood from achieving a true environment of continuous improvement. Progress is made but the turnover means mistakes are repeated frequently because no one remembers the lessons learned previously.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Excellent hotelier

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hotel Front Desk Manager  in  Los Angeles, CA
    Current Employee - Hotel Front Desk Manager in Los Angeles, CA

    I have been working at Starwood Hotels & Resorts full-time for more than 5 years

    Pros

    Salary, locations, benefits, training, excutive commitee

    Cons

    hours are long and could take its toll

    Advice to ManagementAdvice

    Allow more hands-on management

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    This is the best hospitality company you can work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hotel Group Sales Manager
    Former Employee - Hotel Group Sales Manager

    I worked at Starwood Hotels & Resorts full-time for more than 8 years

    Pros

    Starwood has so much training and treats it's employees really well. The pay is high, and they hire the best of the best. I worked for multiple hotels and properties and found each one to be amazing. They really care about the guest and want to be the best through employee trainings and service, not cutting cost to show a better bottom line.

    They have great intensive trips around the world.

    Starwood really takes care of employees relocating them and trying to keep them with the company.

    Cons

    In sales the teams can be cut throat competitive. Management let this happen. It is hospitality so the dress and industry is conservative. Starwood was the least out of all the brands however.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Leaders in the hospitality industry, good perks and promotes internal employees.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager  in  Stamford, CT
    Former Employee - Manager in Stamford, CT

    I worked at Starwood Hotels & Resorts full-time for more than a year

    Pros

    The people I worked with were down to earth and love there job. Positive energy.

    Cons

    A lot of projects are thrown at you at one time. If you do no live near the Stamford CT don't bother applying.

    Advice to ManagementAdvice

    Invest more time in your employees for personal growth.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    educational

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Reservation Sales Associate  in  Lancaster, CA
    Former Employee - Reservation Sales Associate in Lancaster, CA

    I worked at Starwood Hotels & Resorts full-time for more than 3 years

    Pros

    you could work as many hrs. as you wanted when they offered overtime

    Cons

    they really don't care about their employees

    Advice to ManagementAdvice

    the loyal employees take care of

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

Starwood Hotels & Resorts Photos

Outside Starwood Hotels & Resorts Worldwide headquarter offices in White Plains, New York. (Photo attributed to Coolcaesar - licensed under the CCL Attribution-ShareAlike 3.0 & GFDL, version 1.2)
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