Starwood Hotels & Resorts Reviews

Updated April 16, 2015
764 reviews filtered by
  • Any Location
  • Any Job Title
3.6
764 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Starwood Hotels & Resorts CEO Adam Aron
Adam Aron
1 Rating

Pros
  • get to work with many talented people from around the world (in 16 reviews)

  • Good benefits we get hotel discounts (in 26 reviews)

Cons
  • work life balance was hard because we get so involved with everything on property (in 22 reviews)

  • Long Hours, some departments take longer than others for management opportunities to open up (in 26 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. pastry cook as commis 1

    Current Contractor - Pastry Cook in New York, NY
    Current Contractor - Pastry Cook in New York, NY

    I have been working at Starwood Hotels & Resorts as a contractor (more than a year)

    Pros

    iwould like to work difference company to gate more experience one day ineed to be a chef of pastry

    Cons

    I work royal carribean international cruise as pastry cook,

    Advice to Management

    iam going to show you hard worker

  2. Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starwood Hotels & Resorts full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    the company made a really positive influence on my career development

    Cons

    Unsocial Worktime is the common con of hospitality

  3. Front Office

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starwood Hotels & Resorts

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent training and management cares about staff

    Cons

    Compensation is a little lower than comparable organizations

    Advice to Management

    Raise hourly rate.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Take the good with the bad.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Services Manager
    Current Employee - Guest Services Manager

    I have been working at Starwood Hotels & Resorts full-time (more than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fair work/life balance. Salary is decent.

    Cons

    Weak benefits - both healthcare and travel. Training measures could be improved. No loyalty incentives.

    Advice to Management

    To encourage promoting from within, instead of pulling from other properties and brands. My experience with St. Regis has put me with managers from many different companies, so the company vision is blurred. I've seen a lot of managers come and go. There seems to be no loyalty.

  6. Banquet Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starwood Hotels & Resorts

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Great Job, people and benfits

    Cons

    Long Hours no set day off

  7. good place

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starwood Hotels & Resorts

    Pros

    challenging and fast paced environment

    Cons

    long work hours and pressure

  8. Server

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server in Kansas City, MO
    Former Employee - Server in Kansas City, MO

    I worked at Starwood Hotels & Resorts full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    They provide discounts on hotel rooms world wide, starting from $49 a night. I used this discount in numerous cities including Kansas City, Seattle, and Los Angeles.

    Cons

    The food services are awful, no consistent scheduling, unsophisticated training for employees which is surprising considering how many employees they have. Break rooms for employees are in poor condition.

    Advice to Management

    Figure out a way to keep your top talent and move them into corporate roles. In this day and age there is no excuse for the lack of a talent pipeline.

  9. Starwood is a good hospitality company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    I have been working at Starwood Hotels & Resorts full-time (less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Employee rates for hotel rooms.
    PTO time and requesting days off when you need it.
    You learn a lot if you are willing to work hard.

    Cons

    Sometimes management looks like they don't care about their employees.
    Sometimes long hours.

    Advice to Management

    Make sure you recognize the hard working employees.

  10. Good benefits and perks, but the pay is low and you are treated like a machine.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fall River, MA
    Current Employee - Anonymous Employee in Fall River, MA

    I have been working at Starwood Hotels & Resorts full-time (more than a year)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Travel perks, tuition reimbursement, referral bonuses.

    Cons

    Metrics driven; treated like a computer; every activity is monitored - bathroom breaks, paid breaks, lunch breaks. If you shorten a break by a few minutes, but then take a bathroom break, your "availability" and "productivity" metric suffers. If it is falls below a certain metric enough it will cost you - from your monthly incentive up to an including your job.

    Advice to Management

    Treat your associates like human beings and not like computers or machines.

  11. Helpful (1)

    Excellent benefits and travel rates for all Starwood properties

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Meeting Specialist in New Orleans, LA
    Current Employee - Executive Meeting Specialist in New Orleans, LA

    I have been working at Starwood Hotels & Resorts

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Excellent employee training programs. BRAND standards are clear and communicated consistently.

    Cons

    If you do not have a degree you won't make it past an Assistants position, regardless of the amount of knowledge and training you have.

    Advice to Management

    There is a visible line between Management and hourly employees. Sales Managers specifically. They act as if they hold the keys to the kingdom and everyone should bow at their feet. Very cut throat and back stabbing atmosphere in the CS/Catering & Sales departments.

Starwood Hotels & Resorts Photos

Work at Starwood Hotels & Resorts? Share Your Experiences

Starwood Hotels & Resorts

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.