Starwood Vacation

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Starwood Vacation Reviews

Updated September 17, 2014
Updated September 17, 2014
48 Reviews
3.6
48 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Starwood Vacation President and Chief Executive Officer of Starwood Hotels & Resorts Worldwide, Inc. Frits van Paasschen
Frits van Paasschen
20 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Starwood SVO IS A GOOD COMPANY TO WORK FOR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at Starwood Vacation full-time

    Pros

    Good hot rates but still high for the average employee will never find $49.00 always higher, vacation benefits good when you start,2 weeks first year 3 weeks second year.

    Cons

    4 weeks vacation after 10 years, overworked and under pay. Yearly increases very low, managers state the company is not doing well. Fritz sends out quarterly earnings and it is the opposite. Higher Management gets bonuses, high salaries etc.

    Advice to ManagementAdvice

    Think about your people who makes the money for the company and are close to the owners . The little increase you gave the supervisors last year was a good gesture but did not place us where we need to be in the salary range. Your supervisors works diligently to make the agents perform at their best, they can only do so much if the pay is not good. Starting salary for a phone agent $11.00 for the last 7-8 years. Figure it out. Think about your agents and supervisors this year 2014. Share the wealth and people will stay with the company. Send your team from CT to talk to the call center associates,supervisors and resort associates you will get the answer. Care more for your employees well being it is part of the culture and values which you are not delivering. Upper management in Orlando do not care.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2.  

    Keep Looking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Analyst  in  Orlando, FL
    Former Employee - Analyst in Orlando, FL

    I worked at Starwood Vacation full-time for more than 3 years

    Pros

    In the interview, they pressed the company culture of being a fun, happy place to work (really?) The best perk they offered was a cheap rate at one of their hotels. Didn't turn out to be worth it.

    Cons

    The technology situation there was very bad. Email would work intermittently and the IT helpdesk could be very rude and incompetent because they use temps and foreign call centers. In my department, the women projected a rich, barbie doll image. If you don't fit the mold, then you might as well move on because you won't fit in. Even though I was a salaried employee my boss actually asked me to move appointments and personal days off - more than once! Also, this company only offers high deductible health insurance which works by making doctor visits so unaffordable that you never go. I have no idea how very low earners could possibly afford health care on that ridiculous plan. The pay was average to below average.

    Advice to ManagementAdvice

    Invest in technology. Add to department headcounts so that people aren't so stressed and burned out. Encourage projects, activites, etc. that mix up the cliques with other people.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  3.  

    Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Starwood Finance Intern  in  Orlando, FL
    Former Employee - Starwood Finance Intern in Orlando, FL

    I worked at Starwood Vacation as an intern for more than a year

    Pros

    Great location, Pay is competitive to industry standard, real assignments that have a lasting impact on company. Great people to work with.

    Cons

    No growth opportunities and no full time positions available. But this maybe because its in the timeshare industry.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Supportive Team/Great Hotels

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Starwood Vacation

    Pros

    Great benefits, Properties, Supportive management, great programs to grow

    Cons

    Less Pay, Limited jobs, need more jobs in starwood vacation ownership site

    Recommends
    Positive Outlook
  6.  

    Unprofessional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Off-Site Marketing  in  Orlando, FL
    Former Employee - Off-Site Marketing in Orlando, FL

    I worked at Starwood Vacation full-time for less than a year

    Pros

    Decent rates on hotels for employees

    Cons

    Working at Starwood
    Inefficient "drop" procedures

    Advice to ManagementAdvice

    Monitor the training closer. The trainers can be pretentious and misinformed

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7.  

    Be very careful...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vacation Planning Counselor  in  Orlando, FL
    Former Employee - Vacation Planning Counselor in Orlando, FL

    I worked at Starwood Vacation full-time for less than a year

    Pros

    Friendly and professional staff, great hotel/resort discounts, good amount of time off.

    Cons

    Required forfeiture of legal rights, some employees are subcontractors, high deductible medical insurance, extremely high turnover rate, micromanaged at all levels, no advancement opportunities.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Disappointed Sr. Financial Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Financial Analyst  in  Orlando, FL
    Former Employee - Senior Financial Analyst in Orlando, FL

    I worked at Starwood Vacation full-time

    Pros

    My co-workers were great! The company's hotel discounts are beneficial.

    Cons

    The company is way behind on technology. The executives are micromanagers and do not provide work life balance. Health Benefits are horrible! There is no room for growth.

    Advice to ManagementAdvice

    Upgrade the company's technology. Management needs to implement good policies and procedures and then allow their employees to do their jobs.

    Doesn't Recommend
    Negative Outlook
  9.  

    it was great minus the supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vacation Services Coordinator (VSC)  in  Princeville, HI
    Former Employee - Vacation Services Coordinator (VSC) in Princeville, HI

    I worked at Starwood Vacation full-time for more than a year

    Pros

    hours flexibility and unlimited earnings potential

    Cons

    Horrible supervisor, nitpicky about everything from hand writing to directions.

    Advice to ManagementAdvice

    Top performers don't make good supervisors

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mortgage Ops Intern  in  Orlando, FL
    Current Employee - Mortgage Ops Intern in Orlando, FL

    I have been working at Starwood Vacation as an intern for less than a year

    Pros

    Great company, great senior management. They spend time and money on employees to keep them happy.

    Cons

    Small company, but growing. Mortgage Ops is trying out the Intern program and are doing well. Will get better each year.

    Advice to ManagementAdvice

    Keep it up.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great hotels, par company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Starwood Vacation full-time

    Pros

    Wonderful hotels and resorts and excellent training.

    Cons

    They pay people only the median of the average between all companies. It doesn't matter if you have tons of experience they will only pay you the average. If you want the best, you pay for the best or the best will go somewhere else. Which I did.

    Advice to ManagementAdvice

    Your company has so much promise. As far as the customers are concerned you are fantastic, but you have a long way to go when it comes to taking care of your employees.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

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