State Farm

  www.statefarm.com
  www.statefarm.com

State Farm Reviews

Updated November 20, 2014
Updated November 20, 2014
1,740 Reviews
3.5
1,740 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
State Farm Chairman and CEO Ed Rust Jr.
Ed Rust Jr.
975 Ratings

Review Highlights

Pros
  • Great work life balance and encouragement to continue insurance education (in 103 reviews)

  • Great training program, plenty of opportunities to advance and great benefits package (in 79 reviews)


Cons
  • As a side note - I had significant work / life balance issues as an agent (in 25 reviews)

  • No room for advancement with contract employees and lower pay with no benefits (in 41 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Client Service Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative/Sales in Little Falls, MN
    Former Employee - Customer Service Representative/Sales in Little Falls, MN

    I worked at State Farm part-time (less than an year)

    Pros

    Nice coworkers. Good location. Company reps were very nice.

    Cons

    Bad Management. Inflexible. Schedule. Commute

    Advice to ManagementAdvice

    Work with your employees to create a good working relationship.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2. 2 people found this helpful  

    good benefits, awful managment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Richardson, TX
    Former Employee - Customer Service Representative in Richardson, TX

    I worked at State Farm full-time (less than an year)

    Pros

    paid holidays
    lots of perks and discounts within the company and elsewhere because you are an employee of statefarm.
    pay raises at the end of the year whether you really deserved it or not.
    good bonuses throughout the company each year.

    Cons

    ran like a nazi camp
    they tell you when and how long to take breaks and lunches.
    everyone gets written up for little things, like coming back 1 minute late from lunch.
    mangement does not care about their employees.
    I asked my supervisor to leave because my grandmother was being rushed into surgery, after I got her approval, I left, only to come back the next day with a write up for leaving and was considered AWOL for the time I was gone.
    once youve been written up, there is no chance of moving up in the company.
    its like the management writes you up for their own enjoyment.

    Advice to ManagementAdvice

    learn to have compassion for your employees.
    a happy worker is a remarkable worker.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Call Center Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Agent in Tempe, AZ
    Former Employee - Call Center Agent in Tempe, AZ

    I worked at State Farm full-time (less than an year)

    Pros

    Nice facilities in a pretty area of town.

    Cons

    Horrible training, managers who were not licensed agents and knew nothing about the systems, very poor communication, and no help when needed.

    Advice to ManagementAdvice

    Get your act together and train your employees properly. It costs money to make money.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Hostile Work Environment, Unprofessional and Inept Training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Document Processor in Tempe, AZ
    Former Employee - Document Processor in Tempe, AZ

    I worked at State Farm as a contractor (less than an year)

    Pros

    I don't work there anymore.

    Cons

    Where to start, this was the worst training I've ever had, ever. I've worked in call centers for 10+ years and there is constant training in that environment. In this environment with State Farm in their document processing area I don't know what they were thinking. There was no daily itinerary regarding training. The two trainers, both female, both very unprofessional especially the older one did not communicate clearly and obviously don't know how to train people. It's one thing to SHOW people how to do something, it's another thing entirely training people HOW to do something. They don't know how to communicate professionally either. I've never ever been yelled at in front of people. "LOOK at it!" "LOOK at it!" The fact that I had to teach them HOW to train me, and how to talk to me speaks volumes in how much State Farm does NOT care about it's employees.

    I mean come on I was working in the mail processing center, there was not mention of how to handle suspicious packages. No information relayed as to how or if the mail is checked for powdery substances. And this was in an area that received physical parts that could have been used to make bombs. Frankly I'm suprised give their cavalier attitude that, that facility is still standing.

    Advice to ManagementAdvice

    You need to train your trainers in how to train, communicate, and educate. This was the worst experience of my professional life.

    Doesn't Recommend
    No opinion of CEO
  6. 1 person found this helpful  

    BEWARE of State Farms MASS HIRING!!! It's THE MODERN SLAVE TRADE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Underwriting Service Assistant in Dunwoody, GA
    Former Employee - Underwriting Service Assistant in Dunwoody, GA

    I worked at State Farm full-time (more than an year)

    Pros

    Meeting new people
    Orientation
    The Dress Code Policy

    Cons

    UNPROFESSIONAL... No one can be trusted...NO MANAGEMENT AT ALL
    SUPERVISORS can't even properly complete or even explain the work they make us slave over
    TRAP POSITIONS... no room for growth unless you KISS MAJOR BUTT and POLITIC... Basically selling your soul
    BELITTLING rules such as 4 hours OF "Quiet Time" aka LOCKDOWN
    It's all about the NUMBERS
    DISRESPECTFUL supervisors
    Supervisors who create HOSTILE work environments
    FAVORITISM shown to Caucasian individuals when the minority on departmental teams
    NO REGARD for the employees well being AT ALL
    NOT A GOOD NEIGHBOR or at least NOT one I would like to have!

    Advice to ManagementAdvice

    Listen your employees when they have grievances they are the heartbeat of your company. You guys thought you could low ball us with the salary and then make us work like slaves and NO RESPECT is unbelievable and just down right DESPICABLE. And you guys are losing A LOT of great resourceful people.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    dont work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm

    Pros

    none this place really does stink

    Cons

    they really do suck its not fun at all

    Advice to ManagementAdvice

    go away

    Doesn't Recommend
    Disapproves of CEO
  8. 2 people found this helpful  

    Change...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Representative in Ballston Spa, NY
    Current Employee - Claims Representative in Ballston Spa, NY

    I have been working at State Farm full-time (more than 5 years)

    Pros

    Company has a pension and 401k

    Cons

    Company is going through a major reorginization right now that is not for the better. It is all about the numbers and not customer service and quality anymore. They are simplifying claims handling so claims can be handled any where in the country who lack experience and jurisdictional knowledge. Its becoming a one size fits all in an industry that really needa to be specialized so claims handlers can use their thorough knowledge to assist our customers. We are supposed to be REMARKABLE. Company policies are getting in the way.

    Advice to ManagementAdvice

    Listen to you employees. They know the claims and what our customers need. You don't handle claims and many of you never have and are making bad decisions without asking the input of those who know best...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 4 people found this helpful  

    Watch out, co,pany is reorganizing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Auto Claim Representative
    Current Employee - Auto Claim Representative

    I have been working at State Farm full-time (more than 10 years)

    Pros

    Salary and benefits are great
    If you work with experienced people, the atmosphere can be great
    Better work ethics than a lot of the competition

    Cons

    The company is undergoing a MAJOR rehaul which will likely result in the retirement or resignation of the majority of the experienced adjusters. There will be four large hubs handling most of the work in a call center environment, and the claim handlers' knowledge will be based on simplistic summaries of each state's laws. Attrition will be rampant. Salaries are being lowered. RUN!

    Advice to ManagementAdvice

    I know you'll never admit this five year plan was idiotic, but it is hard to be loyal to a company that basically claims to care, then says your choices are picking up and moving across country, retiring, or getting another job. What used to be a great place to work is fast becoming hell. I'm fortunate to have sufficient resources to retire, but I hate coming to work every day and I pray you decide to close my office SOON

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 2 people found this helpful  

    TOTAL INSECURITY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm full-time (more than 10 years)

    Pros

    All positives have gone by the wayside.

    Cons

    Another by annual restructure - this one jeapordizes all jobs with a force to move to "hubs". Entire claim handlingphilosopy turned upside down by corporate accountants completely detached from reality. Lowest employee morale in company history. Disgraceful.

    Advice to ManagementAdvice

    Go work for general motors.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Don't work for a local agent!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Insurance Representative in Greenville, SC
    Former Employee - Licensed Insurance Representative in Greenville, SC

    I worked at State Farm full-time (more than an year)

    Pros

    The only good thing I can say about the experience was not working weekends, although I did feel pressured to take work home with me so I ended up working weekends anyways.

    Cons

    No benefits whatsoever and terrible pay. They change your commission structure after you're hired without notice so that they don't have to pay you. With no HR department you can get fired for any reason at any time too no job security either! In this economy this is not the type of job you would want to leave another employer for.

    Advice to ManagementAdvice

    Put some type of accountability in place for how agents treat their employees, it is a reflection of State Farm as a company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at State Farm? Share Your Experiences

State Farm

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.