State Farm

www.statefarm.com

State Farm Reviews

Updated January 31, 2015
Updated January 31, 2015
1,906 Reviews
3.5
1,906 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
State Farm Chairman and CEO Ed Rust Jr.
Ed Rust Jr.
1,054 Ratings

Review Highlights

Pros
  • Great work life balance and encouragement to continue insurance education (in 106 reviews)

  • Great training program, plenty of opportunities to advance and great benefits package (in 82 reviews)


Cons
  • As a side note - I had significant work / life balance issues as an agent (in 28 reviews)

  • No room for advancement with contract employees and lower pay with no benefits (in 41 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Decent job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Indianapolis, IN
    Current Employee - Anonymous Employee in Indianapolis, IN

    I have been working at State Farm full-time (more than 10 years)

    Pros

    Great place to work full time.

    Cons

    Fast pace environment and always changing.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Agent Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm full-time (less than a year)

    Pros

    Thorough training program that is fully paid for.

    Cons

    Depending on where you train, experience could be different for all.

    Advice to ManagementAdvice

    Advice is more for the corporate side: Insurance is changing and State Farm is slow to move. State Farm is losing entry level clients (Autos) because of price.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Office Manager-State Farm Agency

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Manager in Los Angeles, CA
    Current Employee - Office Manager in Los Angeles, CA

    I have been working at State Farm full-time (more than 8 years)

    Pros

    I have worked for SF for 8 years on the agency side. I don't have one complaint. My pay is very good 65K plus a year. Time off is great and office culture is amazing. Working under and Agent vs SF Corporate allows the agent to make decisions. Working for in an office is like any other small business each situation is unique.

    Cons

    Anyone who works in Agency that complains about the office or agent the work for its simple leave. If you are a good team member who knows what they are doing and does it will there are plenty of good agency. There are many agents that pay well, repeat their team members and make working in insurance fun. People also need to understand that State Farm have no control over how agents manage their employees. Most long term team members consider this a major PLUS..

    Advice to ManagementAdvice

    Work on operations. It is frustrating for team members to have 30 minute hold times when trying to get help from our SF departments.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Great place to forge a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bloomington, IL
    Current Employee - Anonymous Employee in Bloomington, IL

    I have been working at State Farm

    Pros

    Great work/life balance, good benefits, strong focus on and support for ongoing career development. Opportunities to make a significant business impact. Nice flat management structure. The company takes pride in its history, culture and reputation.

    Cons

    Salary ranges were reasonable, but not overly competitive with opportunities in less isolated/rural geographies. Culture, while well-knit, can feel exclusionary at times.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Micromanagement to the tenth power

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Payment Plan Account Representative in Birmingham, AL
    Former Employee - Payment Plan Account Representative in Birmingham, AL

    I worked at State Farm full-time (less than a year)

    Pros

    Stable company to work for, friendly environment.

    Cons

    Too much money is spent on commercials and not enough on employee compensation. On the first day we received several speeches from employees of various levels stating that they weren't enthusiastic about their pay in the beginning but it gets better over years! They use a time management system which basically tells you what you should be doing literally down to the minute and the schedule changes everyday.
    Call time is to be an average of one minute which means that the employees are just doing anything to get off the phone within that time frame. Accuracy and quality is second in importance. Team huddles every single day in the morning to either tell you if you're doing well or badly. Somehow they feel that it's a motivator. I overheard a manager criticize her team for having an average call time of 1 minute and 6 seconds and suggested that they focused on getting it under a minute. Really?
    I love the nature of the business and was even put into accelerated training but I had to resign because I could not stomach going to work everyday and being treated like a child. There's a simple solution for people who don't do their job, fire them! It's not fair to punish those who act like adults and take their job seriously.

    Advice to ManagementAdvice

    Consider a new time management system that is more dignified to responsible and hardworking employees. Compensation should be increased because the amount of knowledge needed to be successful in SFPP is almost equivalent if not more than the Agents. Set reasonable expectations so that the issues can be resolved on the first phone call and it would probably decrease the amount of overtime production work that is needed to correct all of the mistakes that are made within that one minute time frame.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  7.  

    A decent company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Change Coordinator
    Current Employee - Change Coordinator

    I have been working at State Farm

    Pros

    State Farm is family focused. The people are great to work with. State Farm seems to be secure, having recently passed 90 years.

    Cons

    if you are a contractor looking to get hired on, this can be a very long process. There are some here that have been contractors for 10+ years. people are told there is a hiring freeze while people are getting hired on.

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Great place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Bloomington, IL
    Former Employee - Anonymous Employee in Bloomington, IL

    I worked at State Farm

    Pros

    -Support from management
    -Friendly atmosphere
    -Pension plan
    -Many opportunities for growth
    -Job stability

    Cons

    -I do not have any cons that I can think of.

    Advice to ManagementAdvice

    I am grateful for the opportunity that I had to work for State Farm...It was a great place and made many good friends. I would recommend this company to anyone who wants to build a long term career.

    My advice to management would be to implement MBA rotational programs in order to attract a greater pool of talented candidates into the organization.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    My Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at State Farm part-time (less than a year)

    Pros

    It was close to home. I enjoyed the atmosphere.

    Cons

    there was not enough training, I had to figure it out as I went

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great company and perks... it just doesn't pay enough.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm

    Pros

    Incentives! There are lots of promotions and the agents are business owners so perks are varied by office.

    Cons

    No set training when in an agency office. Very busy and sometimes overwhelming.

    Advice to ManagementAdvice

    Have one set way of training and do things in all offices.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Love the company, not the agent's office I was in

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Coordinator in Saint Louis, MO
    Former Employee - Marketing Coordinator in Saint Louis, MO

    I worked at State Farm

    Pros

    Very flexible hours, felt like I was actually helping people

    Cons

    Agent was very volatile, had financial issues, didn't know how to pay us. If you are in an agent's office and aren't looking to become an agent yourself, you are pushed to the back burner most of the time. Agents get very lax and things slip

    Advice to ManagementAdvice

    Agents need to be held more accountable for how they treat their staff.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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