State Farm

  www.statefarm.com
  www.statefarm.com

State Farm Reviews

Updated December 16, 2014
Updated December 16, 2014
1,801 Reviews
3.5
1,801 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
State Farm Chairman and CEO Ed Rust Jr.
Ed Rust Jr.
997 Ratings

Review Highlights

Pros
  • Great work life balance and encouragement to continue insurance education (in 106 reviews)

  • Great training program, plenty of opportunities to advance and great benefits package (in 82 reviews)


Cons
  • As a side note - I had significant work / life balance issues as an agent (in 28 reviews)

  • No room for advancement with contract employees and lower pay with no benefits (in 41 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 8 people found this helpful  

    Good Company; Some Challenges

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agency Specialist in Atlanta, GA
    Current Employee - Agency Specialist in Atlanta, GA

    I have been working at State Farm full-time (more than 10 years)

    Pros

    Decent pay for tenured employees. Stability! Great benefits. Few jobs offer pension. Excellent work-life balance.

    Cons

    The company has changed. There is not a lot of entry level opportunities for new hires. They hire so many people off the street without face to face interviews and the culture is drastically changing for the negative. Also, they are paying ridiculously low salaries for some jobs. I can't convince new hires of what a great company SF is because of how they changed. Some new hires don't even have their own desks, so the morale is low, low, low! Also, in order to move up, you need to take insurance education courses and study them on your own time. It is a very outdated standard that needs to be removed.

    Advice to ManagementAdvice

    Promote based on performance, not CPCU. Realize that this is no longer the family oriented company with great entry-level pay and go back to that model. Just because people are glad to have jobs don't mean you should take advantage of that by offering low paying jobs which still don't allow them to adequately support themselves. Many people drive 2+ hours to get to work and spend as much money in gas as they receive in their pay. Change SF back and build your reputation again among the employees, not just your customers and competition.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Overqualified and Underpaid!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Agent/Customer Service Representative in Atlanta, GA
    Former Employee - Sales Agent/Customer Service Representative in Atlanta, GA

    I worked at State Farm part-time (more than an year)

    Pros

    Tuition reimbursement so you can take something worthwhile with you when they kick you out the door...great food services and proximity to MARTA if you choose to commute. Crappy designated smoking locations...

    Cons

    Excessively long weeks of training for menial entry level positions...juvenile work environment, embarrassingly unprofessional atmosphere in a so-called "corporate" environment, inept senior managers who shirk responsibilities, overworked and under-qualified junior managers, highly nepotistic environment...if you great-grandfather wasn't an agent forget about advancement!

    Advice to ManagementAdvice

    If you prefer to pay high school graduate wages then I'd prefer you NOT hire people like me with a degree! Pay a livable wage for metro Atlanta! Wasted two years of my life with this department...would have been better off in an agent's office!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    It was ok, at first....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm

    Pros

    Job security, relaxed environment. The facilities were well kept, and buildings were nice.

    Cons

    Moving anywhere in the company is ridiculously hard. Pay is not competitive, despite what you are told.

    Advice to ManagementAdvice

    Pick management on better experience and character, not on numbers that don't tell the whole picture.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good company with good benefits. Typical call cell environment though

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm

    Pros

    Training, good pay, benefits, time off

    Cons

    Numbers driven call center, inconsistent management

    Recommends
    Positive Outlook
  6.  

    Transparency is lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at State Farm

    Pros

    The salary is very good and so are the benefits.

    Cons

    very little training but are expected to excel on the survey's. Company is under on going reorganization, and they offer to move and relocate people only to tell them once they have moved , that their job once again will be moved out of state. They also still haven't told the Jersey folks what their end date will be, or if any severance package will be included.

    Advice to ManagementAdvice

    More transparency for your dedicated employee's that will be losing their jobs.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Pretty decent

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at State Farm

    Pros

    great environment depending on agent

    Cons

    low pay and not enough agent support

  8.  

    Belittling Micromanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - State Farm Insurance in El Cajon, CA
    Current Employee - State Farm Insurance in El Cajon, CA

    I have been working at State Farm

    Pros

    Commission based sales. Paid time off. Health benefits.

    Cons

    Unrealistic daily action plan. I was hired for customer service but have to make cold calls and sales and have a sales quota. The management is rude and belittles you. Constant put downs.

    Advice to ManagementAdvice

    Treat your employees better and there would not be such a high turn over rate. 3 people have quit in our 6 person office within 6 months. Realize it is because of your additude towards them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - PIP Claim Representative
    Former Employee - PIP Claim Representative

    I worked at State Farm full-time (more than 10 years)

    Pros

    Was wonderful in the beginning........completely different company now and not for the better.
    Worked there for over 20 years.

    Cons

    Company has gone completely downhill. Used to be family oriented and cared about employees. As they became more electronic, it was all about the numbers and the turn around times for things. If you are breathing down peoples neck about turn around time, something has to give and that is the quality.
    They now keep condensing offices so people who uprooted their entire families, may have to move again.

    Advice to ManagementAdvice

    Upper management needs to realize that you cannot spit out work without something being given up.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Such a shame

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Underwriting Service Assistant in Dallas, TX
    Current Employee - Underwriting Service Assistant in Dallas, TX

    I have been working at State Farm full-time (less than an year)

    Pros

    Relaxed work environment. No managers always breathing down your back.

    Cons

    Very low pay. State farm is hiring quite a bit and that's great but the starting pay is crap. I was just thankful to have a job but have already begun looking for a new one. I can't live off of the horrible pay. My team is all new people and we are all looking because of pay. If the company doesn't come to its senses, it's going to be left with only mediocre new hires who couldn't find another job.

    Advice to ManagementAdvice

    Pay needs to increase drastically if you hope to keep any talent.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    The benefits are good.......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claim Representative
    Current Employee - Claim Representative

    I have been working at State Farm (more than 5 years)

    Pros

    The local people are great and the benefits and pay are hard to beat. Everyone really seems to care about each other. The training used to be amazing. If you don't mind working for a big company and feeling like a number then this is the place for you. Highly recommend anyone considering a job to speak to someone who already works there.

    Cons

    The company is going in a direction that is supposed to be good for the customer. Unfortunately the people making the decisions aren't doing the job they are making decisions for. It's difficult to find a department that is happy in their jobs. The schedules are rigid and include shift work. You could potentially could end up working every single Saturday with a random day off during the week for 6 months straight with your lunches and breaks scheduled. This wouldn't typically be a problem if this is what you were hired to do. Work/life balance used to be very important. Everything is now enterprise led and everything has to be consistent. Unfortunately it's the employees that suffer. If you want to be promoted you have to be willing to play the game.

    Advice to ManagementAdvice

    Listen to your people.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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