State National Co. Reviews

Updated April 15, 2015
11 reviews filtered by
  • Any Location
  • Any Job Title
2.2
11 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Lonnie Ledbetter
3 Ratings

Employee Reviews

Sort: Popular Rating Date
  1. Account Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at State National Co.

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Work Life Balance
    Employees treated with respect and appreciated for a job well done

    Cons

    The benefits are good, but could be better!

  2. Need a steady paycheck and a work-life balance!? Get in, get your experience, and take it elsewhere!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Bedford, TX
    Former Employee - Anonymous Employee in Bedford, TX

    I worked at State National Co. full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I enjoyed working with the other staff level employees on my team, each team member brought a respected set of skills and experience to the table. Other pros: Annual Employee Appreciation Week, Competitive Medical/Dental/Vision Benefits and 401K Matching, Performance Bonus Incentives, Industry Stability and Work-life Balance.

    Cons

    As State National is in a niche industry, for some positions in small departments, there is no vertical advancement. Also for departments like the Service Center, there are very few opportunities to "climb the corporate ladder." During my time with State National, turnover was very high due to lack of leadership from direct supervisors or people found opportunities with a better salary. Salaries in general, but specifically in IT, were much lower compared to the rest of the DFW market making recruiting top talent difficult. From a technical software standpoint, there was no "latest and greatest technology" being utilized. I reached a ceiling in my skill set and voiced my concern to my direct Supervisor..."I needed to grow, I needed more opportunities to learn." Unfortunately, she had been tasked with Supervising me and that wasn't something that she was initially hired to do. At that point, she was disengaged and I was no longer set up for success.

    Advice to Management

    My advice to the Executive staff would be to put people in management positions who are passionate about managing people. Most managers became managers because of their tenure with the company. Unfortunately, this has directly impacted the culture of State National, as managers were promoted who lacked significant leadership skills(or the desire to enhance them). There has been no "buy in" from management to develop the employees who report to them. A leader of Operations demands respect by instilling fear in employees but insists he has an "open door" policy. Also in the IT arena, one person in a leadership role has been considered a "work-place bully" but gets away with his behavior per the wealth of knowledge he's obtained in his long tenure with the company.

  3. Unfair, slave driven, no care for employees. Contact Center, unprofessional.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Center Representative in Bedford, NH
    Current Employee - Contact Center Representative in Bedford, NH

    I have been working at State National Co. full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The best reason to work here is to gain experience and LEAVE!. The pay is average and you can bonus. Insurance benefits SUCK! The ded.is extremely too high! Upper management needs to investigate the Contact Center. Complaints have been sent to CEO and upper mang David and Brian however, nothing is ever done about it.

    Cons

    Training is good for the Contact Center while you are in classroom. When you are on the floor, things are totally different. Its confusing, both upstairs training and on the floor training should be the same (Contact Center) but its not.

    Advice to Management

    The turn over rate is high due to the fact you dont listen to the employees. Isabel Martinez is the WORST Sup I have ever seen in my life. She is on her Ipad and Iphone when you have important questions and she takes her time while the customers are holding, Not fair at ALL. She is always late and calls lead Chelsea to open the door and let her in so her badge swipe will not show her actual time. This has been going on since my 1 yr of service. Several complaints sent to Brian and David- nothing done. Other Sups, are very helpful. I hate she is my current Sup. I'm looking for another job!

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    A Great Place to Work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Document Processor in Bedford, TX
    Current Employee - Document Processor in Bedford, TX

    I have been working at State National Co. full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    For all new employees there is two weeks of paid training as well as on the job training. Given the nature of the business there is so much to learn that it can't possibly be squeezed into two weeks. The O-T-J training is very valuable because you learn from not only management but also your peers who have been there and are more than willing to give you the direction needed to be successful at your job. Best of all, this company is one of the few out there to pay company bonuses and allow you to work form home two days a week. Other small perks include Employee Appreciation Week and Quarterly Lunches.

    Cons

    Information can filter from executive management very slowly which is annoying at times.

    Advice to Management

    Keep doing what you're doing! You get out of something what you put into it and although the work is hard, the rewards are great and companies that succeed do so by ensuring that everyone is working toward one goal to make the company better.

  6. Overall a decent place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerk in Bedford, TX
    Former Employee - Clerk in Bedford, TX

    I worked at State National Co. full-time (More than 3 years)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The best thing about the company is fellow employees. It was work but there were also nice people to interact with.

    Cons

    Sometimes the work can be repetitive or tedious and easily become boring. It can get tiring sitting down all day as well.

    Advice to Management

    Cross training might help to alleviate tediousness and learn how other departments work.

  7. Helpful (1)

    A family company that only cares about themselves

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Contact Center Specialist in Fort Worth, TX
    Former Employee - Contact Center Specialist in Fort Worth, TX

    I worked at State National Co. full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great Co-Workers. I really have nothing positive to say about the place.

    Cons

    Well to start off the H.R. dept has been changed at least 5 times since i was working there. If you work in service your treated as just a number and don't expect to advance because you won't. Upper management acts as if they are superior to everyone and you could work there for years and no one never knows your name. The health insurance is expensive and covers nothing...the total benefit package is a joke and the company is to cheap to do anything better. This company does not give breaks in certain departments but not service and you are driven by numbers and if you have a problem with that you will be out the door. There is no loyalty or appreciation to the employees from THE FAMILY OWNED COMPANY unless your their family

    Advice to Management

    My advice would be owner, VP or upper management please be loyal and appreciate your service (call center) and other departments. You wouldn't be State National if those wonderful people didn't answer your calls, process your paperwork or work as hard as they do. Oh by the way stop hanging people's jobs or their heads...your turn over rate is outrageous.

  8. Helpful (1)

    Good Ole Boys Club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Applications Systems Engineer III
    Former Employee - Applications Systems Engineer III

    I worked at State National Co. full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Annual bonuses and quarterly catered lunches.

    Cons

    They put more value on employees with tenure who are not only unethical, but also inept.

    Advice to Management

    Dump the old guard and bring in fresh blood as well as the overt favoritism.

  9. Helpful (2)

    SLAVE-DRIVEN ENVIRONMENT

    Former Employee - Document Processor in Bedford, TX
    Former Employee - Document Processor in Bedford, TX

    I worked at State National Co. full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Four years ago, State National Companies was and felt family oriented.

    Cons

    I would like to refer to State National Companies as a modernized sweatshop. If you carefully read what is required of you in their job description, you will clearly see that they have a very strick set of rules and standards. This is the reason why their turn-around rate is so high and they are always seeking new employees.

    Production is designed to have you working non-stop within your schedule shift, with little room for two fifteen minute breaks. The time that you accrue cannot be used at your own discretion but at the discretion of the management and their workflow. Many of their employees have resigned due to management's lack of employee needs, i.e. scheduling time off.

    Human Resources at SNC is not for the employees but for the departments only. I am not sure how other departments are but if you are seeking a position as a Document Processor, seeker beware!

    Advice to Management

    Hire new management first and learn to sympathize with your employees' needs.

  10. Helpful (1)

    Typical family run business

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims in Bedford, TX
    Current Employee - Claims in Bedford, TX

    I have been working at State National Co. full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Small company. Nice modern, clean facility. Peers are pleasant to work with. Upper management (owners).

    Cons

    Middle management set in their ways, not open to new ideas. Some managers manage through fear. Employees are treating differently. Some employees are fired for tardiness, while others, including managers have more tardiness issues than the person let go. Poor benefits. Layoffs. Not much room for advancement. Location.

    Advice to Management

    Be open to new ideas. Share information about the company. Treat your employees better.

  11. Helpful (1)

    Great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bedford, TX
    Current Employee - Anonymous Employee in Bedford, TX

    I have been working at State National Co. full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great work environment
    Vacation and sick time continue to roll over every year
    Co-workers are very kind
    Management is understanding about unforeseen family devastations

    Cons

    High deductible medical plan
    Limited vision and dental plan, however it is comparable to other plans on the market

    Advice to Management

    Management does a good job showing appreciation for a job well done. Just remember you can always give more.

Work at State National Co.? Share Your Experiences

State National Co.

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.