Steak n Shake

  www.steaknshake.com
  www.steaknshake.com
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Steak n Shake Reviews

Updated September 8, 2014
Updated September 8, 2014
313 Reviews
2.4
313 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Steak n Shake Chairman and CEO Sardar Biglari
Sardar Biglari
187 Ratings

Review Highlights

Pros
  • great career starter, lots of room to move up, and work around a flexible schedule (in 20 reviews)

  • Flexible schedule, nice employees, discounted food when on the clock, make good tips (in 8 reviews)


Cons
  • Long long hours No personal life what so ever (in 22 reviews)

  • The back of the house staff works very hard for not much more than minimum wage, the hourly workers max out at 9 (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Ok place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Steak n Shake part-time for more than a year

    Pros

    they offer flexible hours and co workers are nice

    Cons

    low pay and very busy - particularly night shift

    No opinion of CEO
  2.  

    No appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Lawrenceville, GA
    Former Employee - Server in Lawrenceville, GA

    I worked at Steak n Shake full-time for more than a year

    Pros

    Can make a lot of money as server...if it's busy and not too many servers on.

    Cons

    Management was always strung out due to overly demanding and ignorant DM. Seemed like all they cared about was getting no complaints, kissing the DMs butt, and saving hours. My guess is there was a big fat bonus hidden in over working their employees. Insane amount of favoritism at this location.

    Advice to ManagementAdvice

    Listen to your employees and increase their pay. Bonuses for hourly employees, for reaching goals, could go a long way to improve morale when they are feeling overworked.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great staff, the ones that pull their own weight!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Steak n Shake

    Pros

    Friendly business, good customers, lunch and dinner time rushes are the best money making times!

    Cons

    Servers that serve and do not take care of any behind the scene work. Cleaning up spills, taking dishes back or even busing their own tables!

    Advice to ManagementAdvice

    Work on cleaninless

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    It has potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Cincinnati, OH
    Former Employee - Server in Cincinnati, OH

    I worked at Steak n Shake full-time for more than 5 years

    Pros

    I loved the people i worked with. I loved how customer service is important for them. About half the managers I worked for were decent

    Cons

    It needs to be a bit more cohesive, some managers need to be on the same page.

    Advice to ManagementAdvice

    I would hire in managers that actually care about the stores growth, not just hire to fill a position

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Restaurant managers had zero experience in a high volume setting.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prep Cook  in  Florence, KY
    Current Employee - Prep Cook in Florence, KY

    I have been working at Steak n Shake full-time for less than a year

    Pros

    Flexible hours, worked with good people, with the volume of restaurants the growth potential was there

    Cons

    Restaurant managers had zero experience in a high volume setting. The low-wages attracted fellow employees with minimal to no experience

    Advice to ManagementAdvice

    Make promotions merit based, not tenure based.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Love the crew, hate the customers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Steak n Shake full-time for more than 5 years

    Pros

    All the people who work at SNS are great people. You can be promoted quickly.

    Cons

    Complicated menu. Low price point so you get the worst type of guests. Managers pushed to cut hours with no support from corporate. Missing members of management team with no support from corporate. Old technology system, runs slow.

    Advice to ManagementAdvice

    Help!!!! Let us have 4 managers for each store!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Corporate has unrealistic expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Cleveland, OH
    Former Employee - Server in Cleveland, OH

    I worked at Steak n Shake full-time for more than 5 years

    Pros

    Great for students who need evening shifts or will return for the summer when business picks up. Great for people who work two jobs and want to work odd hours. The employees who do last more than a few months are probably some of the hardest working and patient people you will ever meet.

    Cons

    Corporate sets unrealistic standards, especially considering their resistance to pay outside the very minimum, Bow tie employees deal with long, odd hours and few pay incentives, yet have to constantly meet high standards. Employee discounts on meals have been decreased each year rather than increased, and the uniform aprons have gone from solid to flimsy and easily breakable. While management is more than eager to reward customers who want a free meal to ensure future business, you would never ever ever expect corporate to offer anything of such kindness to employees. SNS is open on ALL holidays, and DOES NOT offer an increased pay to those working holidays, NOT even to those who work on Christmas. The turnover rate, understandably, is a few months. Managers work long hours and are more likely than not working more hours than they will be paid. It is not desirable to work at this company, most of the workers are there because they don't have another option. Lastly, it is absolutely disgusting that Steak N' Shake has never ever employed any form of recycling program. All paper, cardboard, glass, plastic, and food waste go to the same thing. This company has no other value that money in the management's pockets.

    Advice to ManagementAdvice

    I would love it if the CEO and higher management spent a few weeks depending on the salary of a bowtie employee. I guarantee that getting paid $3 an hour as a waitress getting tips on meals that cost $4, SNS might consider 1.) raising the salary, or 2.) making the work environment more enjoyable. We are not robots, management.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Great atmosphere, loved the staff and loved working there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Orlando, FL
    Former Employee - Server in Orlando, FL

    I worked at Steak n Shake full-time for more than a year

    Pros

    Great place to relax and have a good time with friends and family.

    Cons

    You have to be used to always moving.

    Advice to ManagementAdvice

    Nothing, you all are doing a great job!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Awesome for hourly associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server/Service Trainer/Manager  in  Columbus, OH
    Former Employee - Server/Service Trainer/Manager in Columbus, OH

    I worked at Steak n Shake full-time for more than 8 years

    Pros

    Serving was fantastic. Server wage plus tips, you make much more tips than you'd expect if you're a good, fast server. Opportunity for advancement ONLY WITHIN THE RESTAURANT. Very flexible scheduling for hourly associates.

    Cons

    To move into corporate you have to be a general manager, even if you worked there for over 7 years with fantastic results as a server, trainer, and as a manager, and have a very qualifying college degree. Usually have to ask for promotions. 50+ hour weeks for salaried management with swing shifts required. Benefits only for full time, which is impossible to get unless you're in management. Benefits do suck.

    Advice to ManagementAdvice

    Let people who have a great reputation move up to corporate. They're more qualified than the outside hires for corporate positions and they understand the operations at the restaurant level. You don't need to be a general manager to be promoted outside the restaurant. Plain and simple. Everything went to crap when Sardar Biglari took over the company, from employee benefits to napkin quality.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    It was a good first job

    Former Employee - Cashier
    Former Employee - Cashier

    I worked at Steak n Shake part-time

    Pros

    The people were nice to talk to, because everyone was in the same boat. Discounts on food when you were off the clock.

    Cons

    The pay was low (min wage), training was rough because it was so fast paced.

    No opinion of CEO

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