Steak n Shake

  www.steaknshake.com
  www.steaknshake.com
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Steak n Shake Reviews

Updated September 22, 2014
Updated September 22, 2014
319 Reviews
2.4
319 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Steak n Shake Chairman and CEO Sardar Biglari
Sardar Biglari
191 Ratings

Review Highlights

Pros
  • great career starter, lots of room to move up, and work around a flexible schedule (in 20 reviews)

  • Flexible schedule, nice employees, discounted food when on the clock, make good tips (in 8 reviews)


Cons
  • Long long hours No personal life what so ever (in 22 reviews)

  • The back of the house staff works very hard for not much more than minimum wage, the hourly workers max out at 9 (in 19 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great co-workers but terrible managemnet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Hostess  in  Grand Rapids, MI
    Former Employee - Hostess in Grand Rapids, MI

    I worked at Steak n Shake part-time for more than a year

    Pros

    I really liked how the company liked to hire from within for upper management so even though I was working there part-time before I went to college, one of the regional managers asked me to come back and apply to a corporate job.

    Cons

    General management was generally very disorganized and definitely created an unhappy environment.

    Advice to ManagementAdvice

    Please at least get the schedules straight. I didn't go one week without seeing a server crying in the back due to the shifts being understaffed.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    BAD COOPERATE CULTURE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Steak n Shake full-time for more than 3 years

    Pros

    Servers makeding on the location. Good servers make a killing. good money on the weekends depending on Location

    Cons

    Terrible Cooperate culture. No correlation of organizational culture to Mission and Vision of the Organization. Inability to promote from withing and pay decent salary. They could work you to death if they knew you were good at your job. Breakdown in communication from above store leaders and terrible Hiring, and retention practices.

    Advice to ManagementAdvice

    Realize the talent you have in-house and do not Promote Incompetent people to cover positions. Stop making it seem like management employees have no life. Lack of solid strategic leadership initiative to motivate good Managers to stay.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    The experience is horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fountain Operator  in  Marietta, GA
    Current Employee - Fountain Operator in Marietta, GA

    I have been working at Steak n Shake part-time for less than a year

    Pros

    The only "pro" there is working at Steak n Shake is that my start pay was $8.00 a hr and awesome Co workers. Oh, and they gave a constant hours.

    Cons

    Everything about the company is horrible. When you come in for the interview they talk you up and get you ready but once you are hired they change. They are always down grading their employees. Management does not work well with each other. One manager will tell you to do this while the other tells you to that. It was a horrible experience as my first job.

    Advice to ManagementAdvice

    Improve everything about yourselves

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    DREADFUL!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Prep
    Current Employee - Prep

    I have been working at Steak n Shake full-time for more than 3 years

    Pros

    40% discount for employees, easy to get time off and a few decent employees who actually care.

    Cons

    New no more than 30 hours/week policy (at least in my district), low pay for expected work, management, favoritism. Good and hard working employees get paid less than new employees. You'll find yourself doing(and expected to do) everyone else's job including the managers most of the time. It is hard to be motivated when you're constantly having to come into work and babysit your coworkers. This company has absolutely no loyalty to their employees. What a joke!

    Advice to ManagementAdvice

    Employees (who actually work hard and care) should be recognized more often. I've had really great co workers who go above and beyond but never get noticed or appreciated for their hard work.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    Good for a first job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Austin, TX
    Former Employee - Server in Austin, TX

    I worked at Steak n Shake full-time for more than 3 years

    Pros

    Easy work and good earning potential for servers. It was a good first job: flexible schedule and mostly great co-workers. I had a couple of great managers, but the company failed to give them incentive to stay.

    Cons

    I always did way more work than I got paid for (acting as a floor manager, but getting paid a servers wage). They experience high turnover, especially for management. I went through more than 5 managers in 3 years. The employees knew more than management most of the time. I though it was a great place to work when I started, but it went downhill quickly. Now they have a hard time keeping good servers. Everyone moves on to better serving jobs after they get the hang of it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    I hate this place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Server  in  Tampa, FL
    Current Employee - Server in Tampa, FL

    I have been working at Steak n Shake part-time for less than a year

    Pros

    steady customers, good training, food is ok.

    Cons

    rude co workers, slow kitchen, servers are suppose to be the server, hostess, busser and dishwasher even during a huge rush. tips suck. drama, minors, bad supervisors, worst wait staff I've ever worked with.

    Advice to ManagementAdvice

    quit

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  8.  

    Very good Start in UnitedStates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Steak n Shake full-time

    Pros

    Help to improve you management skills

    Cons

    affect on Your personal life

    Approves of CEO
  9.  

    No appreciation

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Lawrenceville, GA
    Former Employee - Server in Lawrenceville, GA

    I worked at Steak n Shake full-time for more than a year

    Pros

    Can make a lot of money as server...if it's busy and not too many servers on.

    Cons

    Management was always strung out due to overly demanding and ignorant DM. Seemed like all they cared about was getting no complaints, kissing the DMs butt, and saving hours. My guess is there was a big fat bonus hidden in over working their employees. Insane amount of favoritism at this location.

    Advice to ManagementAdvice

    Listen to your employees and increase their pay. Bonuses for hourly employees, for reaching goals, could go a long way to improve morale when they are feeling overworked.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Ok place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Steak n Shake part-time for more than a year

    Pros

    they offer flexible hours and co workers are nice

    Cons

    low pay and very busy - particularly night shift

    No opinion of CEO
  11.  

    It has potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Server  in  Cincinnati, OH
    Former Employee - Server in Cincinnati, OH

    I worked at Steak n Shake full-time for more than 5 years

    Pros

    I loved the people i worked with. I loved how customer service is important for them. About half the managers I worked for were decent

    Cons

    It needs to be a bit more cohesive, some managers need to be on the same page.

    Advice to ManagementAdvice

    I would hire in managers that actually care about the stores growth, not just hire to fill a position

    Recommends
    Neutral Outlook
    No opinion of CEO

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