Stefanini TechTeam

  www.techteam.com
  www.techteam.com

Stefanini TechTeam Reviews

Updated October 5, 2014
Updated October 5, 2014
51 Reviews
2.4
51 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Antonio Moreira
22 Ratings

Review Highlights

Pros
  • Good entry level positions for those starting out in IT (in 5 reviews)

  • Entry level call center support, works well as a first job for new tech school grads (in 3 reviews)


Cons
  • You come here to grind for 8 hours and that's it (in 4 reviews)

  • Everything, poor management, no real opportunities to advance, management is terrible (in 2 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It used to be much better.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deskside Technician II in Dearborn, MI
    Current Employee - Deskside Technician II in Dearborn, MI

    I have been working at Stefanini TechTeam full-time (more than 10 years)

    Pros

    It was a job, and at first it was really good
    I worked day to day with great people.
    My team leaders, middle management and co workers were fine people
    I learned more every year
    I got to help people
    I worked there for sixteen years, and am now happily retired.

    Cons

    Every year senior management (the ones we never saw,) expected more and gave less.
    A lot of the great people I worked with were let go so the company could offshore more work.
    There was no job security. We were constantly reminded of that. We often got emails saying that the consequences for relatively small issues could be termination.
    We were all made to re-interview for our own jobs. It had us all terrified. I will never forget that.

    Advice to ManagementAdvice

    There was a time when this company said that their employees were their most important asset.
    As years progressed, that became less and less true, but they kept saying it
    Now they seldom even pretend.
    Make your employees feel valued, both by your treatment of them and your compensation and they will respond positively beyond your imagination.
    There is a study that divides management into Theory X and Theory Y schools of thought. (google it, if you care to. There is an excellent Wikipedia article on it.)
    Try more theory Y. It's good for everybody

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Run Forrest run

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Former Employee - Administrative Clerk in New Kensington, PA
    Former Employee - Administrative Clerk in New Kensington, PA

    I worked at Stefanini TechTeam full-time (more than an year)

    Pros

    There are no reasons to work for Stefanini

    Cons

    You don't get pay raises but are required to take on more responsibilties.

    Advice to ManagementAdvice

    Listen to the employees instead of worrying about keeping the contract.

    Doesn't Recommend
    No opinion of CEO
  3. 1 person found this helpful  

    OK company, Bad pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Helpdesk Technician in Davenport, IA
    Current Employee - Helpdesk Technician in Davenport, IA

    I have been working at Stefanini TechTeam full-time (more than an year)

    Pros

    Good entry level positions for those starting out in IT.
    Benefits are good.
    Some lower managers are actually pretty understanding, it is upper management that needs the boot.

    Cons

    Low pay compared to other companies.
    Upper Management sets unrealistic goals.
    Most of the work is being outsourced to Manila.

    Advice to ManagementAdvice

    Stop outsourcing everything to other countries if you want to keep your customers.
    Listen to your employees.
    Offer better pay, or those that don't leave because of losing their job will flee for higher ground.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Need a lot of improving

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Stefanini TechTeam

    Pros

    Brought in the tech team that was already at location.

    Cons

    Salary, management and poor communication.

    Advice to ManagementAdvice

    Need to improve everything, but actually be close to the average salary for ALL employees amd positions.

  6.  

    My experience was valuable which allowed me to learn more about Computer hardware and networking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Field Tech in Detroit, MI
    Former Employee - Field Tech in Detroit, MI

    I worked at Stefanini TechTeam full-time (more than an year)

    Pros

    The flexibility that was given

    Cons

    The salary compensation was on the lower side.

    Advice to ManagementAdvice

    Treat your employees well, and the work environment will emprove at all levels

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Terrible company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Southfield, MI
    Former Employee - Team Leader in Southfield, MI

    I worked at Stefanini TechTeam full-time (more than 3 years)

    Pros

    They'll hire you if you need an entry level job. You can get ITIL and Six Sigma certifications, even if they are given only so that the company can say they have xx people with them. Pretty sure there are only a handful who truly understand any of it and can put it into practice though.

    Cons

    Training for your job at any level is a joke. At the TL level, I'm guessing turnover in two years had been about 60%. The Executive management never turns over, so there were no new ideas and the culture was stale. The leadership have absolutely no idea how outside companies and the workforce have evolved. They are stuck in their processes from 1995. You're lucky if they even acknowledge you with a simple nod when passing. They offer the lowest pay scales and no one is rewarded for good work. There is zero incentive to do anything above average. Expect quality issues on every desk because of the turnover. The atmosphere in Southfield was depressing. Even the break room is sad - a few tables and a tv. No windows. The carpet was disgustingly dirty. The chairs are from 1985. Communication is done through gossip - most of which usually turns out to be correct. Stand in the smoking area and you'll be shocked at what people know. They tried to infuse a culture change with Fish! Philosophy - basically ideas for making it fun to work there. That fizzled quickly and it became a junk newsletter email. The executives didn't participate or seem to support it much. It was all talk.

    Advice to ManagementAdvice

    Replace the executives who have been there for 10+ years. You need new ideas. How about a training program? What are you doing to make people feel part of the company? Create a bonus plan - and not some chintzy crap that would be expected. I'm talking $100+ (agents) to $500+ (Ops and TLs) quarterly. Invest in your employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    IT Technician

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Stefanini TechTeam full-time

    Pros

    Good people to work for. Knowledgeable staff. Easy to communicate with management.

    Cons

    Hard to move around within the company unless you are living in the location of opportunity.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Joke

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support Agent in Southfield, MI
    Current Employee - Technical Support Agent in Southfield, MI

    I have been working at Stefanini TechTeam full-time (less than an year)

    Pros

    Decent place to start for those starting out in IT. For anybody who has no experice, the colleagues work with you to expand your knowledge base.

    Cons

    Pay, simply pay. There is a special kind of inept for people who believe that paying the very people who keeps your business flowing far below national average, then make them jump through hoops for raises, if they decide to give them.

    Advice to ManagementAdvice

    Understand how to compensate your workers or install a revolving door.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Fired Before HD was moved to Phililipines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior IT Tech in Southfield, MI
    Former Employee - Senior IT Tech in Southfield, MI

    I worked at Stefanini TechTeam full-time (more than 10 years)

    Pros

    An almost Steady Job with a few benefits.

    Cons

    This place is hell. Punished for thinking out of the box, health issues, and doing the right thing. It was a great company before HR took over. Health Care degraded. Good people fired for stupid reasons. It is a good starter job for the first time worker who wants to see how management totally mismanages. You won't advance or see a pay raise after the first 5 years. Heart attack on the job is an HR write-up. The building is filthy and the air bad. Rats and when the vents spewed dirt, handi wipes were handed out. The equipment is shoddy and you are punished if you have tech problems to access their systems. Before the GSS division was transferred to the Phililipines half the techs were fired so they didn't have to pay unemployment. Techs Team Leaders quit in droves. Clients quit a lot.

    Advice to ManagementAdvice

    Send this company to Brazil or hopefully it will sink to the 11th level of hell.
    Get new management and fire HR

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Great place to put on a resume

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Technician in Southfield, MI
    Current Employee - IT Technician in Southfield, MI

    I have been working at Stefanini TechTeam full-time (more than an year)

    Pros

    The people here are amazing to work with. They have an open door policy so it's easy to talk to management about things. Most projects are lenient about schedules, they cater very well to school schedules.

    Cons

    The pay is on the low end of the pay scale.

    Recommends
    Neutral Outlook
    Approves of CEO

Work at Stefanini TechTeam? Share Your Experiences

Stefanini TechTeam

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.