Stefanini TechTeam

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Stefanini TechTeam Reviews

Updated August 6, 2014
Updated August 6, 2014
48 Reviews

2.5
48 Reviews
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Antonio Moreira
22 Ratings

Employee Reviews

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  1.  

    Overall good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deskside Technician  in  Springfield, MO
    Current Employee - Deskside Technician in Springfield, MO

    Pros

    Decent pay; not micromanaged; attempted to create enjoyable work experience, good resources available for continued development

    Cons

    Depending on location, little to no ability for advancement; very little, if any, interaction with management; work schedule can be intense at times, but again dependent on location

    Advice to ManagementAdvice

    None, given the nature of the work, very little management can do outside of restructuring the contracts they have with clients

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    If you come looking for job advancement, you won't find it here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Help Desk Support  in  Southfield, MI
    Current Employee - Help Desk Support in Southfield, MI

    Pros

    Windows if you sit in the front of the building

    Cons

    You come here to grind for 8 hours and that's it. Someone has to quit or die to advance

    Advice to ManagementAdvice

    Complacency kills, so switch it up. Also stop forcing Non-Compete agreements when the agent brings more skill than what is required.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    OK company as a whole but with very weak overall compensation.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader II  in  Davenport, IA
    Current Employee - Team Leader II in Davenport, IA

    Pros

    Good job security and health benefits with little to no micromanaging.

    Cons

    Weak 401K and no profit sharing, stock options, or bonus program. Culture needs to be changed to allow employees to work from home when applicable. More positions need to be remote and not only out of a couple select offices.

    Advice to ManagementAdvice

    If you want to get more work out of your employees try starting a better 401K, profit sharing, stock options, or bonus program.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    Great place to work, people are very outgoing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Southfield, MI
    Current Employee - Anonymous Employee in Southfield, MI

    Pros

    If a person needs help, another person will chip in to offer it. In addition, you're not just a number, but a person, and a person who is treated with respect.

    Cons

    Due to the fast pace of the industry, things can become hectic, but in the end it's worth it.

    Advice to ManagementAdvice

    Titles mean nothing, you may require the person under you to do a favor, and if you treat him/her as an equal, they will jump through hoops to do it.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 2 people found this helpful  

    Horrible. Sweatshop.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Southfield, MI
    Former Employee - Anonymous Employee in Southfield, MI

    Pros

    Entry level call center support, works well as a first job for new tech school grads. There are some work from home opportunities. Most "employees" are contractors. First level management is generally comprised of okay people who are doing their best with limited resources.

    Cons

    Poor communication. High turnover in staff and management. Priorities change from day to day, minute to minute. Sweatshop-like environment. Very little opportunity to be actually hired in to TechTeam if you start as a contractor, which most agents do. Pretty crummy technical equipment - old computers.

    Advice to ManagementAdvice

    Get in touch with your teams!

    Doesn't Recommend
    Disapproves of CEO
  7. 1 person found this helpful  

    Good place to start for the self motivated

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Local Support  in  New Kensington, PA
    Current Employee - Local Support in New Kensington, PA

    Pros

    I like the hands off approach considering that my Stefanini manager is in another state and I never see him/her. The healthcare seems a little steep but I appreciate the offered 401k, dental, and vision. Overall I feel this is a good place to gain experience in corperate IT environment right out of school.

    Cons

    I have two managers, one Stefanini and one from my client. My Stefanini manager lives and works in another state and I have never met him/her in over a year of working for the same client. This manager has given me 2 performance reviews, one two months after I was hired and another a year later. Both reviews were copied and pasted out of the "good review" boilerplate with my name pasted in where appropriate. He/she called at 4:30 on a Friday to give me my last review, proceeded to speed through it so I could check a box saying he had performed his duty. I felt shoehorned in at the end of the week to make a quota.

    PTO can be a problem. Hours can only be taken 4 or 8 hours at a time which left me with 3 hours at the end of the year that I will never see compensation for. I have to fill out 2 time cards every week one for client, one for Stefanini and it can be a pain when their holidays don't line up. The client has Good Friday off and not MLK Jr. Day, and vice versa for Stefanini.

    Advice to ManagementAdvice

    My Stefanini manager is way overworked, or just doesn't care about me. Find out which it is and make your employees feel like they are a part of Stefanini and not a part of the client they are currently working for.

    No opinion of CEO
  8.  

    Long way to go for this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Richmond, VA
    Current Employee - Anonymous Employee in Richmond, VA

    Pros

    Multinational Company with various offerings

    Cons

    Still lot more to do.
    Cannot compete with big companies.

    Advice to ManagementAdvice

    Need to check ground reality

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Since being taken over by Stefanini the management doesn't live by its own guidelines.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Southfield, MI
    Former Employee - Anonymous Employee in Southfield, MI

    Pros

    it's now a global company in all countries

    Cons

    Stefanini doesn't understand the business

    Doesn't Recommend
    No opinion of CEO
  10. 1 person found this helpful  

    Good starting point

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Project Manager  in  Southfield, MI
    Former Employee - Project Manager in Southfield, MI

    Pros

    -Good place to start with little experience
    -Possible routes of advancement for qualified personnel
    -Diverse business culture, global footprint
    -Good benefits
    -Casual atmosphere for many positions

    Cons

    -Many employees become 'stuck' in entry level positions
    -Employee satisfaction is low across the board
    -Lack of personal skills make some employees and managers very difficult to work with
    -Annual compensation reviews for salaried employees suspended for last two years, 401k matching suspended
    -Environment of fear-based motivation; frequent layoffs and firings, very little loyalty to even long-term employees

    Advice to ManagementAdvice

    N/A - the company was purchased by a Brazilian IT firm in 2010, apparently the entire business has changed since.

    No opinion of CEO
  11.  

    Helpful stepping stone, but outweighed by horrible management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Systems Technician  in  San Marcos, CA
    Current Employee - Systems Technician in San Marcos, CA

    Pros

    This place is a good place only if you want to break into the field and don't know what you want in the long run. You'll start off in the call center which is the worst place in the world and nobody knows what they are doing. Limited tuition assistance. If management wasn't incompetent and unreasonable this might be a good job, but no pro's outweigh the cons.

    Cons

    Management is absolutely horrible. It is always something with these guys, and payroll screws up frequently; when they do it's your fault and you'll be the one paying for it, but only several months after the fact when they finally get around to doing their job.

    Advice to ManagementAdvice

    The only advice I'd give them is to find a different field to work in or go back to school and learn some ethics.

    Doesn't Recommend
    No opinion of CEO

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