Stericycle

  www.stericycle.com
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Stericycle Reviews

Updated Jul 23, 2014

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All Employees Current Employees Only

2.6 112 reviews

65% Approve of the CEO

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Charles A. Alutto

(31 ratings)

38% of employees recommend this company to a friend

Review Highlights

Pros
  • Benefits, pay is good, but think about what you have to do to get it(in 7 reviews)

  • Freedom to be creative and present solutions to problems; genuine commitment from top leadership; great benefits(in 6 reviews)


Cons
  • I never got the feeling that upper management valued their employees(in 8 reviews)

  • A lot of customer service issues are caused by this; people from hospitals who have bills near(in 7 reviews)

112 Employee Reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Not bad to work

    Anonymous Employee (Current Employee)

    ProsIT has good benefits package - 401K, medical insurance, etc. Good, helpful people in the company, who are easy to work with.

    ConsNo transparency in the company. Hard to understand corporate structure, not easy to know or access people across the company. This limits growth opportunities.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    They don't care

    Anonymous Employee (Former Employee)

    ProsConsistent work. Nowhere to go in the company, you have to know somebody who knows somebody to advance.

    ConsManagement knows nothing about being a good manager. They don't care about you or your family.

    Advice to Senior ManagementThink about who makes your money and treat them better.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Can't wait to leave....

    Inside Sales (Current Employee) Northbrook, IL

    ProsMy manager was very nice, half decent hourly pay with overtime, great commission if you're a favorite of the manager..

    Consprogressively higher quoatas while progressively worse leads, upper manager is distant, extremely unethical, no upward mobility, high turnover, threats from management, favoratism is rampant, zero care about customers - only about upselling things the customers don't need, high pressure, constant lawsuis from government and customers, constantly dealing with customers upset by price... i can go on and on...

    Advice to Senior ManagementStart caring about your customers... the only reason why this company is in the black is because they constantly are acquiring mom and pop waste haulers, taking their customers, and then jacking up their rates... they essentially have a monopoly on the medical waste transport industry in many areas...

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Comp & Benefits
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    1 person found this helpful  

    Nice 1st job

    Anonymous Employee (Former Employee)

    ProsIts a great place to start if you're in college or just starting out.

    ConsHard to "move up" if you're a lifer.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Tele-phony

    Customer Service Representative (Former Employee) Saint Louis, MO

    ProsBenefits. This is nothing of an accident. If employees cannot be retained for the knowledge of a quality job done well, or advancement opportunity, which I do not see how in good conscience any one could, this helps to keep employees with health or medical issues in their or their families' lives complacent.

    ConsDo not value nor condone individual thought, reason, or judgement. Inane scripts and policies only a true blue syncope could appreciate. Bottom line focused, that is; Statistics, Profits, Not people. Mandatory, uninformative brainwash seminars. Cut hours across the board and require employees to vie for themselves amongst coworkers for additional hours if they would still like to receive a decent paycheck.

    Advice to Senior ManagementStop the ill-conceived acquisitions. Stick to taking out the ill-conceived waste.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    If you are willing to risk your time hoping this company gets it act together - fee free, otherwise...RUN!!!

    Customer Service Representative (Former Employee) Long Island City, NY

    ProsWorking with the customer accounts was great the job itself was fine. The company was ok about schedule flexibility and sending you paperwork.

    ConsThe company will tell you plenty but do very little when it comes to your future or their plan for the company. Partially because they have not found out how to cut every penny from the higher paid employees and to get their "buddies" into positions of power and the other is because they genuinely don't know. This is a VERY bottom line company, they will have you come in on any holiday saying they are mandatory! Why? Because, they always put on the least amount of people to save and then compain when the same people are overworked.

    Advice to Senior ManagementLearn to balance earnings vs taking over more companies before you can fix what is already purchased

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Employment

    Anonymous Employee (Former Employee) Northbrook, IL

    ProsManagement projects the "family environment"

    ConsThe metrics are very harsh and objective at best. Very minority-centric, which is fine, but the average joe very early on loses their position because of it. Middle management plays favorites acts like a ghost whisperer.

    Advice to Senior ManagementWorst place I ever worked for.

    • Culture & Values
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    • No Opinion of CEO

    2 people found this helpful  

    Nobody is safe! Run don't walk!

    Anonymous Employee (Former Employee) Indianapolis, IN

    ProsThere is always work to do. Day, night, holidays, vacations, time off and in spite of your so called "back up". Oh and if you salary forget about an adjust in pay for the 24/7days

    ConsPromotions occurs with the same people in management always. This company has a thousand focuses but they are not EXPERTS in any of them. Training is lack luster and not direct, Supervisors only care about bonuses and are willing to let go of long term employees to get it. Nepotism is rampant but no one in Client services will speak up because they are afraid to loss there jobs or be shot down by the bully's in the office. Employees are told to keep bonuses secret from others that work in "like" departments. You will only move up if your connected, look the part and behave badly to others.

    Advice to Senior ManagementFly in and spend some time at Executive Drive.Ask your Managers the tough questions. Empower HR like it use to be. Your employees see this department (HR) as a joke, an extension of the catty management that serves the executive drive site. Stericycle turn over rate is deplorable and it is because of the manager/supervisors in charge. How many studies do you need to conduct that tell you this locations management is rife with uneducated, spiteful managers and supervisors.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Poor attention to holding people accountable; still good ole' boys network in the field.

    Anonymous Employee (Former Employee)

    ProsGreat company with many successes and a sense of vision.
    Multiple opportunities for employees to grow with the company, if you are willing to move
    outside your state.

    ConsLeadership blindly trusting. Need to ask more questions and check into things. Just because someone says a situation never happened does not mean this is the truth. When people complain, there is usually a reason and management does not check into it. I am so surprised at the lying that occurs and management believes them because they keep the costs down.

    Plant quickly cleans up when the managers come to visit. We know better what goes on behind the scenes. Lost confidence in this company.

    Advice to Senior ManagementGet in the field and see what happens. Do not announce you are coming.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    Meh

    Contract Management (Former Employee) Northbrook, IL

    ProsThe hours were decent and you have a reasonable amount of work to get done and metrics that measure your productivity. You are eligible for recognition and bonus' if your quality scores are high enough. The company seems to have a good overall team and sense of direction. The company is the worlds largest medical waste facility and grosses billions of dollars every year, which means a stable company to be working for.

    ConsThe company was in a class action lawsuit, being sued by12 different states and the United States for systematically overcharging the government. While working in contract management, I read through and entered tens of thousands of contracts - all specifically designed with terms and conditions that gave the company the legal right to increase the price of the service every 9 months for no real reason. See clause 2b. A lot of customer service issues are caused by this; people from hospitals who have bills near $5000 per month are now paying almost triple their initial payment because they didn't understand the terms and conditions they signed and they are legally bound to keep paying it no matter what unless they cancel their agreement and have to pay "liquidated damages" which is probably even more than what you would pay if you didn't cancel. It got to the point that the company hired me to audit approximately ten thousand contracts and create spreadsheets with information for each account and associated contract, with a line item specifically for the "Price Increase Addendum" - and not every contract was the same. One company who wants Medical and Dental Waste pickups 2x a month could pay $150 per box, and the next guy could have the same exact services for $1000 per month. The sales reps dictate the payments based on how much they think they can get out of the customer. So I suppose that's good and bad news - bad for the customer, but incentive for the sales rep to get as much as they possibly can commission wise. Aside from company ethics, management is very questionable. There were always problems with interdepartmental communication, and that also created customer service issues. My most disturbing part of the stericycle experience was with my boss. It may sound like the typical disgruntled employee who got fired, but I can honestly say I did nothing wrong and was fired unjustly. The contract admin manager (C.Barbosa) is a very grumpy, spiteful person. Upon meeting her, she would not acknowledge my presence with a good morning or say hi back to me, but she would sit at the desk next to me and joke around with my coworker. It continued as such that she refused to give me any kind of monthly review so I could be hired from contract to full time, permanent. Her reason being was that she wanted me to get higher quality assurance scores - even though I had received nothing but 98, 99, and 100% on the monthly metric. I also volunteered to take over account cancellations for two regions, a 6 month long project, as well as purchase order processing on top of my already demanding contract processing. I have daily logs of all the work I completed and it is clear that I exceeded company expectations consistently - and yet she said I never did enough and was off task and socialized too much. (Without getting too personal, honestly she's just mad because the hot sales guy liked me and not her. Anyways -) There was also an incident when one of the team members was changing careers and had brought in cake for her last day - I did not like cake, so when she came around to give me mine, I quietly gave it to someone else in the company... not to be rude, I just don't like cake. Then.... my boss called me into the conference room and said verbatim, "Someone told me that you were giving cake out to sales. Is this true"
    Me: "No, I just gave my piece away because I don't eat cake"
    Her: "Well that was very inconsiderate of you, you need to make sure the rest of your team has a piece before you go giving cake away"

    ......Really?

    On another instance, I was sent home because my boss was "uncomfortable" with my outfit. I was wearing a designer Bebe suit and skirt that was rather professional looking, and she had the nerve to call me into her office, again, and hand me a copy of the company policies with the dress code section highlighted - apparently my skirt was too short, so I got out the ruler to compare and ensure my skirt did not in fact violate the 3" above the knee or longer rule.... and my skirt was only 1" above my knee. Modest, in my opinion. I showed her this and she said if I don't agree then I can ask HR about it. So I did. And they sided with her, saying that if anything makes someone in the company uncomfortable then.... I have to bend over backwards and go home to change what I'm wearing. So I spent the rest of the day in yoga pants.

    The last memorable incident before getting fired was when I was five minutes late. When I walked outside to go to work that Monday morning, I noticed I had a really flat tire on one side. So I called my boss and told her that I had a flat tire, and not expecting that to happen I would probably be about five minutes late. She said fine, no problem. I ended up being exactly five minutes late. As a temp, you fill your time card out online and submit it at the end of the week. When I filled it out at the end of the week, I totally forgot to put down that I was five minutes late - and the timer was set to round up after 8 minutes anyways, so 5 minutes wouldn't have made a difference. But no - she called me into her office... again. And abruptly told me that she's not approving my time card because I falsified information and didn't include the five minutes that I was late....

    Really?

    I received a call later that evening, which was a week before Thanksgiving, saying that I was not to return to work because:
    1. I falsified my time card
    2. I socialized excessively
    3. I did not fulfill monthly expectations.

    So, being five minutes late, giving away a piece of cake, and volunteering to do too much got me fired by a vindictive manager who has a GED. How she got the job, I have no idea - she had no idea how our department worked and never made an effort to understand. Bottom of the barrel for skillset and effort. Poor management skills. Spent more time smoking cigarettes outside and on her blackberry than anything else.

    Advice to Senior ManagementHire a contract management supervisor who actually knows the process and how to improve it, rather than the status quo - inefficient and backlogged.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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