Sterling Bank Services

  www.sterlingbankservices.com
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Sterling Bank Services Reviews

Updated August 1, 2014
Updated August 1, 2014
9 Reviews

3.0
9 Reviews
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Dan Kessler
6 Ratings

Employee Reviews

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  1.  

    A good stepping stone for a future higher career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Missoula, MT
    Current Employee - Anonymous Employee in Missoula, MT

    I have been working at Sterling Bank Services full-time for more than 8 years

    Pros

    There is never a dull moment, there is always something new to learn. The pay for the area where I work is decent and the hours are good. I have been given the opportunity to be mentored and the opportunity for growth has been good for me.

    Cons

    Communication can be very delayed or non existent at times. There are some tendencies to take on work that is not extremely profitable and unfortunately this negatively impacts some of our other employees. The sales force does not communicate well or take the time to understand the business. The work life balance needs to be improved.

    Advice to ManagementAdvice

    The Sale Team needs to spend some time making sure they really understand the work they are trying to get and how it will impact the company at all levels. The management team needs to cut ties will employees who refuse to perform or cannot perform causing others to have to pick up the slack.

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    A Low Paying McJob

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Part-Time Technician
    Former Employee - Part-Time Technician

    I worked at Sterling Bank Services part-time for less than a year

    Pros

    I appreciated the semi-flexible schedule. Working in and around every part of a bank was interesting at times. Once you get the hang of the basic cleaning and service work, it is not all that hard. If you prefer working independently this might be perfect for you. The head office support staff was very nice. The training was good, although very fast paced. The parts department was always great to deal with.

    Cons

    You'll have keep up with constantly changing policies. You'll get limited support when you are in the field so you better be well prepared. You can expect abysmally low automobile mileage reimbursement which drags down your net pay. Don't expect any raises for the first year on the job, and only small ones after that. You can't afford to make any mistakes or overlook even the smallest detail when doing your work. There is no paid time off and virtually no benefits.

    Advice to ManagementAdvice

    Invest in your people. A mindset that field techs are easily-replaceable commodities may fly in today's economy when jobs are scarce. But look ahead to a time when the employment picture has changed and good workers become harder to find. What will SBS's employee turnover numbers look like then? Companies that demonstrate they value their people and compensate them well seldom have employee turnover problems.

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    A Few Additional Thoughts

    The Pay
    The only way you can hope to make anything above minimum wage level is if you are always masterfully efficient at your job, are willing to drive to the limits of speed and safety to get to your next job, learn to take perfect photos of your work with a cell phone, maintain a complete inventory of parts and supplies in your vehicle at all times, and never make a mistake that results in your work being rejected.

    Off the Clock Work
    There is some off-the-clock work required for this job. You'll be expected to check every day for emails from the head office - even if you only work part time. You will be on the phone regularly with your supervisor. It is important that you spend time keeping up on new procedures as things seemed to change often. You should plan on spending as long as needed every night preparing for the next day's work. This took me 30 minutes minimum every night, and if you don't prepare well you may find that you are missing critically important paperwork, bulbs, decals, maintenance parts, or some piece of equipment when you are a very long way from home. You will be responsible for buying some replacement bulbs locally. I would have to drive an hour away to an industrial supply for the odd-sized commercial bulbs you can't get elsewhere. After each day of work you must complete a detailed report for each work order and submit these reports electronically without errors or missing information. You are expected to closely monitor your inventory and make sure you get what you need well in advance. I had over two thousand items in my inventory crammed into my car, stacked up in the garage, and pushed under the bed.

    None of these added responsibilities are really any big deal individually, but added together they constitute a steady drain on a person's time and attention.

    Auto Mileage Reimbursement
    You are told you will get paid 30 cents per mile for using your own vehicle. This sounds pretty good until you consider that it actually costs around 50 cents per mile to operate a compact car, and 75 cents per mile and up for an SUV or full size car (for reference try Googling "driving cost per mile"). Thirty cents a mile barely covers the cost of gas let alone your car payment, insurance, tires, oil changes, tune ups, brakes, or major repairs. You should be aware that they don't start counting mileage pay until after you travel outside of a 30-mile zone from your home. For example, say your job site is 40 miles away. You'll drive 80 miles round trip, but get reimbursed for only 20 miles. That's $6. Say your car gets 20 miles per gallon, that works out to be 4 gallons of fuel. At $4 per gallon, you just used $16 worth of gas alone, and the actual cost of driving those 80 miles is more like $40.

    If you have many work orders within the 30-mile free* zone, you will find you're racking up many thousands of miles on your vehicle with no mileage reimbursement at all. Thirty miles really means your free* zone measures 60 miles across from one end to the other, and some days you do just that - drive from one end to the other and beyond. Your best bet will be to drive an older compact hatchback or wagon that is easy on gas and is something can you drive into the ground.

      *free means free for the company

    Scheduling
    Even though they advertise you'll have a flexible schedule, in reality you will be given a limited window of time to get your work done and you are evaluated each month on whether you got your work done on time. Since most jobs are grouped together by location, in practice you'll have only limited control over your schedule. Sometimes you can ask that they shift some non-critical work to another week but only on a limited basis.

    One thing I found unsettling was they would sometimes give you only a few days notice for upcoming work which made it hard to plan everything else in life.

    Training
    Much of the training is done over the phone typically on a one-hour group conference call. You follow along online as an instructor clicks through a PowerPoint presentation. You are encouraged to ask questions because after the hour is over you will be pretty much on your own. Some advanced training may be done at a regional hotel conference center for up to several days at a time.

    Getting "Disapproved"
    If you make an error, even an unintentional one, such as one of your photos being too blurry or taken from the wrong angle, a missing decal, or a smudge left on the front of an ATM, you may get your work order "disapproved" and you'll have to go back as many times as it takes - without pay - to get it right. I found the bank security survey work to be especially challenging in this regard. It is so easy to overlook something such as the model number on the back of a surveillance camera that is mounted up high, or the serial number of a piece of equipment that is sitting in the corner of a server room draped with ethernet cables.

    You will come to loath the term "disapproved."

    Policy Changes
    You will get a fairly constant stream of emails and letters regarding major and minor changes in how the work is to be done. You are expected to read every email attachment and every letter they send you. If you don't, you may miss some small but important change and end up with your work order disapproved.

    Bottom Line
    If you decide you need the work, sure, go for it. There are lots of jobs today that are way worse. And you'll be working on your own and not stuck in a cubicle, warehouse, or store. Just don't make any mistakes...

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Worked as a Web/Mobile Developer and really enjoyed it, great to work for at the time (company recently changed hands)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Web/Mobile Developer  in  Missoula, MT
    Former Employee - Web/Mobile Developer in Missoula, MT

    I worked at Sterling Bank Services full-time for more than a year

    Pros

    Great people to work with, friendly atmosphere, good holiday parties, really enjoyed what I did

    Cons

    Pay wasn't that great, communication in between departments wasn't that great

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    nice company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Paterson, NJ
    Former Employee - Anonymous Employee in Paterson, NJ

    I worked at Sterling Bank Services full-time for more than a year

    Pros

    no get boring, you can learn much

    Cons

    they dissaprove for anything even is correct

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    No respect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technician
    Former Employee - Technician

    I worked at Sterling Bank Services full-time for more than a year

    Pros

    There are no pros working for this company. Working as a tech for any other company will pay more.

    Cons

    Have to pay for your own expenses including car ownership
    Pay comes out to near minimum wage after all expenses
    Nepotism in management
    No idea what my job title is other than doing whatever work they think they can charge for, maybe you will be picking up garbage and landscaping next.

    Advice to ManagementAdvice

    Nothing can save your company at this point, your entire business model is ancient and revolves around using techs. I am surprised you still have employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Dissatisfied.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Missoula, MT
    Former Employee - Anonymous Employee in Missoula, MT

    I worked at Sterling Bank Services

    Pros

    Work at your own pace and schedule.

    Cons

    If you want high car mileage every month using your own car and a very minimal support from supervisors if your work order is disapproved you can apply for a technician job. They love to implement rules that are unknown to the technicians and will punish technicians for these retroactive implementation. If you love driving back to sites and not being paid because of what they thought is your mistake then this job is for you. To get continued business from banks they will lessen the pay of their technicians. If you think these facts are erroneous you can try working with them for 3 months and discover for yourselves.

    Advice to ManagementAdvice

    Keep doing what you have been doing. Get all needed advice from office workers and supervisors who never had any long history of working as technicians in the field. Best wishes.

    Doesn't Recommend
    Disapproves of CEO
  8. 1 person found this helpful  

    Had a great time working for Sterling Bank Services Inc. but it ended on a bad note due to lack of communication.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Technician  in  New York, NY
    Former Employee - Technician in New York, NY

    I worked at Sterling Bank Services full-time for more than a year

    Pros

    Very flexible scheduling, Very nice people working at the Head office, They give you a Laptop and a verizon Phone.

    Cons

    You have to use your own car ( I put on about 50,000 miles in 13 months ), You get reimbursed for expenses after 2 weeks.

    Advice to ManagementAdvice

    Make sure your Supervisors are doing their job before firing a Tech.

    Recommends
    Positive Outlook
  9. 2 people found this helpful  

    Management only cares about bottom line and does not care what a supervisor/technician has to do to get it done.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Supervisor/Technician  in  Missoula, MT
    Current Employee - Supervisor/Technician in Missoula, MT

    I have been working at Sterling Bank Services

    Pros

    Flexible schedule
    Comission based pay

    Cons

    Management restructuring lead to budget cuts which were taken out of technician pay.
    Work is no longer becoming flexible, they want to pay you comission for work in the field yet they want to tell you exactly when and where to do it in the month for its new contacts with banks that pay you much less.
    You are on call 24/7 without being paid extra to be available during this time.
    One area of the country has been completely restructured which was never addressed formally by the management.
    They pay you 30 cents a mile to travel which covers gas/tolls/vehicle wear+tear but they expect you to do the drive for free.
    As a supervisor I have no control over the field so my job is basically delegating emails and ridiculous changes to technicians that I have worked with for years.
    Everyone on the field works independently but they make blanket changes if one technician screws up. Instead of addressing that single technician they would rather have everyone screwed over.
    Company blatantly undercuts its workers for new projects. For instance, running cable lines and changing networking cards will net you 40 dollars after 3 hours of work. Auditing renovations in a banking center will net you 18 dollars after 3 hours of work. How much is the company charging for this? Hundreds.

    Advice to ManagementAdvice

    Enjoy high turnover rates when your competitors start taking your best technicians away. Maybe you will learn that those who are on the field and those who can actually supervise provide you with quality work. Why would anyone want to see the company grow if they are getting cheated?

    Doesn't Recommend
  10. 1 person found this helpful  

    Good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sterling Bank Services full-time for more than 10 years

    Pros

    Some flexibility in work schedule. Good management team. Opportunities for advancement. I started as a tech and worked well up the management ladder. Good training and quality control program. Has a history of growth. I enjoyed my years there.

    Cons

    There are times during projects or elevated workloads that travel can be a bit on the heavy side.

    Advice to ManagementAdvice

    A more regular review schedule would be in line with a company of this scope and stature.

    Recommends
    Positive Outlook

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