Sterling Jewelers Reviews

Updated July 28, 2015
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3.1
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Recommend to a friend
Approve of CEO
Sterling Jewelers President & CEO Mark Light
Mark Light
154 Ratings

Pros
  • discount on jewelry, flexible with your schedule (in 14 reviews)

  • The pay is decent, and commission checks are very nice (in 11 reviews)

Cons
  • Work-life balance" is a ridiculous joke: "those lazy Gen-Xers" (in 14 reviews)

  • Long hours, lots of micro managaing (in 12 reviews)

More Pros and Cons

408 Employee Reviews

Sort: Popular Rating Date
  1. Admin

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Akron, OH
    Current Employee - Anonymous Employee in Akron, OH

    I have been working at Sterling Jewelers full-time (More than 10 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great company, personable CEO. Mark Light is a true leader.....people person working for a jewelry company. Living the dream. Growing...growing, growing

    Cons

    The pay is not competitive and doesn't compensate for longevity. New hires often make more than those who have been there over ten years and are training the new hires that are being hired at today's rates. Would be nice to be compensated for the tenure with the company. I heard they gave a dime for every year of employment in the past to bring tenured employees current...that would be wonderful if they would do that now.

    Advice to Management

    Pay to keep good employees. Tired of training people for other companies. Show appreciation for meeting /exceeding goals.


  2. Sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Auburn, MA
    Former Employee - Sales in Auburn, MA

    I worked at Sterling Jewelers part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Good company. Never ran into any problems with them.

    Cons

    Retail hours and the store manager of the Kay's I worked at was not very nice to customers, but they are no longer there. Pay is low.


  3. District manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in Roseville, CA
    Former Employee - District Manager in Roseville, CA

    I worked at Sterling Jewelers full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The great thing about sterling is rewards follow performance. The company would have many incentives through out the year and a yearly incentive trip for 2

    Cons

    The standards are high for promotion for sterling. The company is big and sometimes it operates as a big box chain that can not separate itself from one part of the company from the other

    Advice to Management

    Keep the brands separate and grow the stores without cannibalizing


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  5. assistant manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Boston, MA
    Current Employee - Sales Associate in Boston, MA

    I have been working at Sterling Jewelers full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    If you put in the hard work you do get rewarded.

    Cons

    bad work life balance, but this is retail!

    Advice to Management

    you need to put in the time to keep up the culture that corporate intends.


  6. Apprentice Jeweler

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sterling Jewelers

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great training and opportunities for advancement.

    Cons

    Heavy workload must manage time efficiently daily.

    Advice to Management

    Pay could be better.


  7. Great opportunity for growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Office Manager in Jackson, MI
    Former Employee - Office Manager in Jackson, MI

    I worked at Sterling Jewelers full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Able to move up quickly Able to make really good money Nice people to work with ( mostly) Great training provided

    Cons

    Backstabbing as in any commission based sales Some people will try to steal sales, stay on top of your numbers, and do your own " accounting" in terms of commission etc.

    Advice to Management

    Stop letting the wrong people continue to get ahead, and make sterling look bad. You have some very bad eggs, I'd recommend checking a bit closer into what you store managers do. And if it seems fishy it probably is.


  8. Home office

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Akron, OH
    Current Employee - Anonymous Employee in Akron, OH

    I have been working at Sterling Jewelers (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good benefits. Growth opportunities due to the large number of departments and positions. Location is easily accessible to Akron and surrounding areas

    Cons

    Pay varies greatly. Hard to move up or departments if already an employee.

    Advice to Management

    Management could be more proactive and continuously grow their employees instead of seeking outside talent.


  9. Good so far

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Waterbury, CT
    Current Employee - Sales Associate in Waterbury, CT

    I have been working at Sterling Jewelers (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    the work place enviornemnt is very nice.

    Cons

    nothing so far. a good experience.

    Advice to Management

    the store should be more spacious. need more room for employees to repair. more room to take a short break.


  10. If you possess any kind of morals this is not the place for you

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in York, PA
    Former Employee - Retail Sales Associate in York, PA

    I worked at Sterling Jewelers full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Will pay for you to become a certified gemologist and diamondtologist IF you meet their qualifications, after a set amount of time with the company.

    Cons

    Employee discount is not that great. Their training and business policy in a nutshell is to "emotionally blackmail", badger and harass customers into products and services they do not want or are out of the price range the customers have said they're comfortable with. You are belittled if you get a sale that is not an amount they want. Imo, any sale is better than no sale; I saw many customers walk out the door because they felt overly pressured by other associates and/or store management. Medical insurance coverage is an absolute joke.

    Advice to Management

    Be more aware of the (poor) economy and increase in internet sales when setting sales goals. Treat you employees better, provide insurance with at least halfway decent coverage, have some morals and respect customer's wishes, actually listen to them vs being concerned only with profits. Word or mouth really can make or break an establishment, and I think they've lost sight of that concept.


  11. Sales

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sterling Jewelers

    Pros

    I enjoyed dealing with customers service issues.

    Cons

    It was nothing I didn't enjoy about this job.



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