Sterling Jewelers Reviews

Updated April 14, 2015
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3.0
351 Reviews
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Sterling Jewelers President & CEO Mark Light
Mark Light
127 Ratings

Pros
  • discount on jewelry, flexible with your schedule (in 14 reviews)

  • The pay is decent, and 60% discount is awesome, plus being able to work with jewelry is exciting (in 11 reviews)

Cons
  • Work-life balance" is a ridiculous joke: "those lazy Gen-Xers" (in 14 reviews)

  • You are expected to put in long hours without any comp time (in 12 reviews)

More Pros and Cons

Employee Reviews

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  1. Sales

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sterling Jewelers part-time (more than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Love the merchandise, customer interaction, and training

    Cons

    Varied work schedule, low pay rate

    Advice to Management

    Invest in talent in base wages

  2. Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Sterling Jewelers full-time

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Avancement opportunity and Good pay if you can sell

    Cons

    Lots of hours and very high expectations

    Advice to Management

    Take better care of the salespeople

  3. It was okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Nashville, TN
    Former Employee - Management in Nashville, TN

    I worked at Sterling Jewelers full-time (more than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It's was a fun job when you're making money,
    Management was okay
    People was okay
    Job was okay
    Time there was okay

    Cons

    Could do better with time management
    Doesn't promote from within
    Unless making commission you're wasting your time. Very micromanage. Everyone stabbing everyone in the back

    Advice to Management

    Get real

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  5. store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sterling Jewelers

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    great benefits paid time off vacation and every September you get a paid trip to Florida for the managers meeting you also have the chance every Christmas holiday season to win a trip that you don't have to take your vacation days for and still get paid I went to Hawaii and Puerto Rico and it was awesome

    Cons

    very strict standards must be met. circumstances do not matter your personal life does not matter. it's all about the bottom line no matter what your location is like. it's a very demanding and stressful job. since your salary you get no overtime and maybe get 5 to 6 days at the max off per month working many double shifts.

    Advice to Management

    treat your managers and assistant managers with more compassion they work very hard to make you lots of money any cut them very little slack. I felt under appreciated and very under valued while I was there. stop coercing your employees to do shady credit apps just for a percentage

  6. Sterling is a great organization!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management in Detroit, MI
    Former Employee - Management in Detroit, MI

    I worked at Sterling Jewelers

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good atmosphere in the field.

    Cons

    Political connections are a must to move up.

    Advice to Management

    Keep up the good work.

  7. Retail hours are rough. Good atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Full Time Sales in Louisville, KY
    Current Employee - Full Time Sales in Louisville, KY

    I have been working at Sterling Jewelers

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Management is good to employees.

    Cons

    Working until 10 sometimes at night.

  8. Helpful (2)

    A company full of (half) promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Sterling Jewelers full-time (more than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Sterling provides employees with great benefits and a really great discount on their jewelry. Also, there are incentives for success.

    Cons

    The worst part about this company is the low pay, long hours, and frequent turnover. In my 2.5 years with this company, from start to finish, my manager was the only one still employeed at my location that was there on my start day. It is very hard to request time off with this company, and there are multiple blackout days throughout the year. I actually was unable to attend my finance's college graduation due to a blackout day in December even after requesting it 9 months in advance.

    Advice to Management

    My advice would be to focus on your employees, and look into why the turnover rate is so high. You focus on this company being a career job, yet it has a higher turnover than most retail stores.

  9. Amazing company to work for!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Birmingham, AL
    Current Employee - Assistant Store Manager in Birmingham, AL

    I have been working at Sterling Jewelers

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Company is very quick to promote

    Cons

    Having to meet company sales goals.

    Advice to Management

    Make sure you are patient with training employees.

  10. stand on feet trying to get credit apps all day

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Waldorf, MD
    Current Employee - Sales Associate in Waldorf, MD

    I have been working at Sterling Jewelers

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Customers some fellow co workers

    Cons

    Managers pick favorites and while certain people make sales you stand and get credit apps all day

    Advice to Management

    get off your butt and stop sitting around

  11. Helpful (1)

    big big company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sterling Jewelers full-time (more than 3 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    large company with a lot of growth opportunities. able to approach management. very personable management

    Cons

    hefty work heaped on admin workers might be killing them. consider additional hires to beef up and improve customer service

    Advice to Management

    consider hiring more workers so that customer service can improve. beef up benefits and compensation to attract quality candidates.

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