Sterling Jewelers

  www.sterlingjewelers.com
  www.sterlingjewelers.com

Sterling Jewelers Reviews

Updated October 22, 2014
Updated October 22, 2014
287 Reviews
3.1
287 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sterling Jewelers President & CEO Mark Light
Mark Light
105 Ratings

Review Highlights

Pros
  • discount on jewelry, flexible with your schedule (in 13 reviews)

  • The pay is decent, and commission checks are very nice (in 10 reviews)


Cons
  • Work-life balance" is a ridiculous joke: "those lazy Gen-Xers" (in 12 reviews)

  • You are expected to put in long hours without any comp time (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Seattle, WA
    Former Employee - Store Manager in Seattle, WA

    I worked at Sterling Jewelers full-time (more than 10 years)

    Pros

    great training , well organized company .

    Cons

    some of upper management need to be replaced .

    Advice to ManagementAdvice

    upper management should take more time to listen to sales people .

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Eat, DRINK and be merry!!!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Pittsburgh, PA
    Current Employee - Sales in Pittsburgh, PA

    I have been working at Sterling Jewelers full-time (more than 8 years)

    Pros

    If you love playing with beautiful things, this is the place to work. There are constantly new things coming so there is a lot to learn about it all before you can sell it with gusto! When you are busy the time goes by fast and you can really get into it. Most places are really tight, but we got this employee who came in drunk every day; and it didn't take long for the rest of us to catch on. You can sell so much better when you lighten up a little. Now we are all having fun. Love my co-workers who make us laugh all day long.

    Cons

    What's not to like in a happy place ??????

    Advice to ManagementAdvice

    Thanks for giving us such a great boss

    Recommends
    Approves of CEO
  3.  

    My experience at Sterlings was very rewarding. I was very hands on, and was able to play a big role in companies growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sterling Jewelers full-time (more than an year)

    Pros

    The pay is decent, and 60% discount is awesome, plus being able to work with jewelry is exciting. They can get yearly raises.

    Cons

    Last minute request for mandatory overtime wasn't the best. Yes I loved the overtime but when plans have been made this isn't good. There is also a lot of drama there.

    Advice to ManagementAdvice

    It's a shame for those of you who show favoritism. All employees should be able to advance into other opportunities. They shouldn't be stuck in a position where they can excel.

    Recommends
    Approves of CEO
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  5.  

    Sterling Jewelers is a fabulous company to work for. Great Benefits. Wish I was paid a little more.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inside Sales Specialist in Center Valley, PA
    Current Employee - Inside Sales Specialist in Center Valley, PA

    I have been working at Sterling Jewelers full-time (less than an year)

    Pros

    Sales experience, time-off policies come quick. you can get diamond certified in 3 months

    Cons

    Retail hours are very demanding.

    Advice to ManagementAdvice

    You could train new hires a little more efficiently.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    It is a great, competitive sales environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Representative in White Marsh, MD
    Current Employee - Sales Representative in White Marsh, MD

    I have been working at Sterling Jewelers part-time (less than an year)

    Pros

    Flexibility of Schedule
    Commission based pay
    Employee Discounts

    Cons

    None to speak of. This is a great place to work

    Advice to ManagementAdvice

    Continue training

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Mgr

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Sterling Jewelers full-time (more than 5 years)

    Pros

    The money is good. I like that you get credit and a percentage of the repairs. I also like the fact that you also get credit for ESPs as well.

    Cons

    The Hours there are really long. Sometimes the goals they have are crazy to meet especially when you are the Asst Mgr, acting Store Mgr, Office Mgr, and sales assc all at the same time.

    Approves of CEO
  8.  

    Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Annapolis, MD
    Current Employee - Sales in Annapolis, MD

    I have been working at Sterling Jewelers full-time (less than an year)

    Pros

    On going training and management

    Cons

    Sales standards are too much

    Recommends
    Positive Outlook
  9.  

    Great training programs but very standards driven.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager in Cleveland, OH
    Current Employee - Assistant Manager in Cleveland, OH

    I have been working at Sterling Jewelers full-time (more than 5 years)

    Pros

    Training and tuition reimbursement is a huge perk plus a great discount.

    Cons

    Pay isn't great with a lot of responsibility and stress for management.

    Advice to ManagementAdvice

    If you want quality people to do quality work with far more responsibilities than other jobs out there with less responsibilities, you have to pay them. You can't find quality people at minimum wage.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    I have been working at Sterling Jewelers

    Pros

    Challenging and fast pace environment

    Cons

    Salary/wages are most time below expectations

  11.  

    Do not work for this sleazy company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Not Sharing in Akron, OH
    Former Employee - Not Sharing in Akron, OH

    I worked at Sterling Jewelers full-time (more than 8 years)

    Pros

    There is not much that is a pro.

    Cons

    You will get far in this company if you are a good at brown nosing and telling on your coworkers. It is so sleazy. The team gets very involved in your personal life and the company as a whole is very much into gossip.Everyone gossips about everyone, no matter what level you are on. They constantly run short staffed in every department. This makes it a very chaotic and stressful place to work. The management will do whatever it takes to make themselves look good at the cost of any employee under them. There is no passion, just employees looking to make a buck locally. You rarely will hear an employee state they like their job, it is a pay check and that is all. They pay very low. People in the distribution areas make the lowest, and stay at a low rate no matter how long they have been there. An employee has been in distribution for around 20 years and makes a little over 15.00 an hour. The collections area expects very high numbers that are usually unattainable. Probably so they don't have to pay out bonuses as much. Unless you are in an area that work Mon-Fri expect to live there because they do not care how or when they schedule you. That goes for the field and home office. There isn't much work life balance. If you are single with no kids and have no life this part would not be bad for you. They are very obsessed with discrimination claims because of the bad press they have received with the currents claims. But, that is about all they care about. So if you are not in a protected class, you will be treated worse. It is an ongoing joke in the community that Sterling Jewelers Inc home office (NE Ohio) are always hiring because they treat employees so bad they cannot keep employees. Management plays favorites to the extreme.

    Advice to ManagementAdvice

    One thing that can be done is stop allowing management to hire friends and relatives. To many times I have seen sleazy nasty managers get away with murder because most of the staff are friends, relatives, in-laws etc.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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