Sterling Jewelers Reviews

Updated June 30, 2015
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Approve of CEO
Sterling Jewelers President & CEO Mark Light
Mark Light
142 Ratings

Pros
  • discount on jewelry, flexible with your schedule (in 14 reviews)

  • The pay is decent, and commission checks are very nice (in 11 reviews)

Cons
  • Work-life balance" is a ridiculous joke: "those lazy Gen-Xers" (in 14 reviews)

  • Long hours, lots of micro managaing (in 12 reviews)

More Pros and Cons

384 Employee Reviews

Sort: Popular Rating Date
  1. Your place to shine

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Representative I in Akron, OH
    Current Employee - Account Representative I in Akron, OH

    I have been working at Sterling Jewelers (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great pay easy job every other weekend off

    Cons

    not flexible mandatory overtime no life/work balance you live at work


  2. Great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Lake Charles, LA
    Former Employee - Assistant Manager in Lake Charles, LA

    I worked at Sterling Jewelers full-time (More than 3 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    If you're a hard worker you can make as much money as you want. They are great at advancement if interested. Wonderful people to work with.

    Cons

    The hours (mall hours) weekends are required and you do have to be able to hold you composers with some very disgruntled customers.


  3. Best in Retail

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Salesman in Idaho Falls, ID
    Current Employee - Salesman in Idaho Falls, ID

    I have been working at Sterling Jewelers part-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Commission makes paychecks better than typical retail sales.
    Fun atmosphere selling jewelry. Lots of potential to move up in the company.

    Cons

    Sales standards can be quite stressful especially when the commission compensation is weighed against the actual work required to reach standards.

    Advice to Management

    Fix the repair shop structure because it's the biggest weakness the company has. 2 weeks for a simple ring sizing is an unacceptable wait time. Learn from associates what rings are hot sellers in which regions. Spend more time on social media sites like Pinterest and Etsy for trendy designs for college age buyers.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Too much turmoil

    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Sterling Jewelers

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great discounts, pretty jewelry, lots of interaction

    Cons

    Poor management, standing all day long

    Advice to Management

    Hire more qualified individuals


  6. Good company good pay and room to grow

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Third Key Holder in Orlando, FL
    Current Employee - Third Key Holder in Orlando, FL

    I have been working at Sterling Jewelers full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Always room to move up. Compensated well for every aspect. District manager is well organized and realistic.

    Cons

    Customer issues are horrible.

    You have to have the right clientele to make money.

    Almost every store needs a remodel!

    Advice to Management

    Work on training and order things for the store when needed. Fix up the store.


  7. Retail Sales Associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Carpentersville, IL
    Former Employee - Sales Associate in Carpentersville, IL

    I worked at Sterling Jewelers full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    I GOT TO WORK WITH GREAT PEOPLE AND INTERACT WITH AN INTERESTING VARIETY OF CUSTOMERS.

    Cons

    They cut hours drastically through the summer even for full time people.
    They say that your hourly pay is lower because you will be able to make much more because of their commission/incentive program. That's a farce. They use a multiplier based on what the store does each month so even if you had a great month if the store didn't you get squat!

    Advice to Management

    Compensation should be based on what each individual does.
    That would be the fair way to reward your employees.


  8. Helpful (1)

    It's sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Washington, DC
    Current Employee - Sales Associate in Washington, DC

    I have been working at Sterling Jewelers full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Just like most people in this world, most 'reviews' on the internet are negative. How many of us actually think to ourselves, "I'm having a wonderful experience, I can't wait to tell all my friends on the internet"? I'm one of few. I've been working for Kay as a sales associate, coming into it with hopes to grow into management. It's a quick road if you put dedication into it. Sterling is good to those that are good to them. Like any sales job, you reap what you sow. Benefits are great. 40 hours a week allows me to have a life outside of work on a retail basis. Most people get along. They hypersensitive, over dramatic type will not last. Also, it's a great product. I've read reviews on here that the jewelry is cheap but it's not. People don't know how to maintain nice things (horseback riding and gardening with a 2 ct diamond on your finger? Really?).

    Cons

    Most disgruntled employees (past and present) that complain aren't really sales people. They're more like order takers and they really should move on with their lives. They could be great at other things, but it's sales. The actual job title is "SALES ASSOCIATES" and many washouts are surprised by how important sales numbers are. It takes a little bit of endurance, patience, love for people, and the ability to take rejection. Sterling is top of the line, so they're looking for top of the line people. Can you handle it?

    Advice to Management

    You guys at Corporate have to ease back on your Credit Application initiatives. It really takes away from the enjoyment of working for a great company with credit application hanging over our heads. Can we make it about the jewelry again?


  9. Corp. Trainer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sterling Jewelers

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place, great people decent pay

    Cons

    Pay does not always match the job load

    Advice to Management

    n/a


  10. sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in College Station, TX
    Former Employee - Sales Associate in College Station, TX

    I worked at Sterling Jewelers full-time (More than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Good environment, great selling system. AWESOME discounts. Opportunity for advancement but you have to work for it and prove you deserve it. I learned a lot more than i thought there was to learn about jewelery. very interesting experience and met a lot of great people. My manager was awesome! She taught me so much. She will always be my favorite boss!

    Cons

    Selling standards can be difficult to meet depending on your location. If its slow its slow. Commission percentage is based on the store as a whole, so if you are trying hard and making sales but the rest of your team is slacking, you wont get the higher percentages.


  11. sales associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Landover, MD
    Former Employee - Anonymous Employee in Landover, MD

    I worked at Sterling Jewelers full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work.
    Growth potential
    Great pay
    Easy sales goals
    Great discounts

    Cons

    Angry customers
    Poor training
    On your feet all day

    Advice to Management

    Nothing



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