Sterling Jewelers

www.sterlingjewelers.com
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Sterling Jewelers Reviews

Updated February 25, 2015
Updated February 25, 2015
330 Reviews
3.0
330 Reviews
Rating Trends

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Sterling Jewelers President & CEO Mark Light
Mark Light
123 Ratings

Review Highlights

Pros
  • discount on jewelry, flexible with your schedule (in 14 reviews)

  • The pay is decent, and 60% discount is awesome, plus being able to work with jewelry is exciting (in 11 reviews)


Cons
  • Work-life balance" is a ridiculous joke: "those lazy Gen-Xers" (in 14 reviews)

  • You are expected to put in long hours without any comp time (in 12 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Great opportunities but depends on management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sterling Jewelers

    Pros

    Career growth, learning experience, trips

    Cons

    No weekends off, long 48 hour mandatory schedule

    Recommends
    Positive Outlook
  2.  

    it was ok, nothing special, not paid much

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Rapid City, SD
    Former Employee - Sales Associate in Rapid City, SD

    I worked at Sterling Jewelers

    Pros

    good first time job in the jewelry industry

    Cons

    Pay is not very good

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Hard work will pay off

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Sterling Jewelers full-time (more than 3 years)

    Pros

    heavy promote from with in culture. Can make a very good salary plus year end bonus as well as commissions earned each month, but is not paid with out considerable time and work put in to it.

    Cons

    Work life balance at times can be difficult. One of the few employers who require managers to a 5 day work then a 6 day work week during off seasons or non peak times.

    Advice to ManagementAdvice

    Look into making the life of your managers less stressful allowing for 3rd keys to be used except for emergencies. As well as allowing managers to work 5 day work weeks in none peak times. Company preaches family first but is not always the case.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Manger

    Current Employee - Manager
    Current Employee - Manager

    I have been working at Sterling Jewelers

    Pros

    Very understanding if you need to call off

    Cons

    They bull crap u as much as they can and if I don't work in a Kay store u don't make good money

    Recommends
  6.  

    Solid Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager in Columbus, OH
    Former Employee - Assistant Store Manager in Columbus, OH

    I worked at Sterling Jewelers full-time (more than a year)

    Pros

    - Large company with lots of opportunity
    - Many product offerings with a scale of price points
    - Decent training programs
    - Some wonderful employees with lots of experience in jewelry
    - Benefits are pretty average, pay is pretty fair

    Cons

    - Change is not something the company as a whole takes to very well
    - Working with human resources is a nightmare - it was a battle to get new hires their first pay checks
    - Competing against your own company at the same mall
    - Store culture and vary greatly by location - be wary of transfers
    - Hours can be demanding but no more so than any other retail business.

    Advice to ManagementAdvice

    Be willing to change and update, better training for home office employees (75% of them seem miserable on the phone), allow store management to keep more of their own recruits

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    great comapany

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sterling Jewelers

    Pros

    Advancement possibilities for all employees

    Cons

    nothing I can think of at this time

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Overly Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate in Cumberland, MD
    Current Employee - Part Time Sales Associate in Cumberland, MD

    I have been working at Sterling Jewelers

    Pros

    Commission checks are better than just hourly

    Cons

    However the stress for getting people to sign up for credit cards is over the top

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  9.  

    The hardest part time job I have ever had and I do not consider myself a lazy employee by any means.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Salesperson in Ontario, CA
    Current Employee - Salesperson in Ontario, CA

    I have been working at Sterling Jewelers

    Pros

    Commission and excellent employee discount. The annual incentive trips are actually nice, if you can sell enough to attend (very difficult to do).

    Cons

    everything else; specifically, the fact that you get paid peanuts and are required to maintain not just one but 6 sales standards. The company is very money hungry.

    Advice to ManagementAdvice

    Pay up, cheapos!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Great entry sales job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Nashville, TN
    Current Employee - Sales Associate in Nashville, TN

    I have been working at Sterling Jewelers

    Pros

    Great for college grad or anyone wanting to get into retail sales

    Cons

    Starting wage is low and pay increases are hard to come by. Managers often promise quick promotions that are not realistic and describe commission that are not typical. Very demanding performance driven company.

    Advice to ManagementAdvice

    Be honest in the recruiting process and attrition will decrease.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Norfolk, VA
    Former Employee - Sales Associate in Norfolk, VA

    I worked at Sterling Jewelers full-time (more than 3 years)

    Pros

    Great sales experience that will translate to other fields.

    Cons

    Hours constantly change so it is hard to have a second job or school unless the scheduler allows it.

    Advice to ManagementAdvice

    Take away the managers goals and commission.

    Recommends
    Positive Outlook
    Approves of CEO

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