Sterling Jewelers

www.sterlingjewelers.com

Sterling Jewelers Reviews

Updated January 30, 2015
Updated January 30, 2015
323 Reviews
3.0
323 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sterling Jewelers President & CEO Mark Light
Mark Light
122 Ratings

Review Highlights

Pros
  • discount on jewelry, flexible with your schedule (in 14 reviews)

  • The pay is decent, and 60% discount is awesome, plus being able to work with jewelry is exciting (in 11 reviews)


Cons
  • Work-life balance" is a ridiculous joke: "those lazy Gen-Xers" (in 14 reviews)

  • You are expected to put in long hours without any comp time (in 12 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    great comapany

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sterling Jewelers

    Pros

    Advancement possibilities for all employees

    Cons

    nothing I can think of at this time

    Advice to ManagementAdvice

    none

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Norfolk, VA
    Former Employee - Sales Associate in Norfolk, VA

    I worked at Sterling Jewelers full-time (more than 3 years)

    Pros

    Great sales experience that will translate to other fields.

    Cons

    Hours constantly change so it is hard to have a second job or school unless the scheduler allows it.

    Advice to ManagementAdvice

    Take away the managers goals and commission.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A company that embraces its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sterling Jewelers

    Pros

    Excellent leadership and office culture that looks towards change as a positive necessity for growth. Good compensation packages and tendency to promote and foster growth from within the company.

    Cons

    Growth paced at a rate much faster than projects can handle. Management sometimes focused more on timelines than taking proper course of action to ensure quality results.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Sterling Company is Great, but the Customer Care Dept is Emotionally Challenging

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Care Representative in Akron, OH
    Current Employee - Customer Care Representative in Akron, OH

    I have been working at Sterling Jewelers

    Pros

    Fun work culture
    Great health benefits and corporate perks
    Paid vacation and Paid time off after 6 months
    Classes and Programs offered for personal and professional betterment
    Love the company
    Ability for upward growth

    Cons

    Customer care department is challenging
    Inconsistent scheduling and expected nights and weekends make work life balance near impossible
    Weekends are always understaffed and management puts on constant pressure to maintain quotas when there is no way the staff can keep up and everyone is burnt out before the shift is half over.
    During Holidays you have to take hours of verbal abuse, insults and patronizing comments from the customer's that call in.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Think long and hard before accepting a position in Sterling. Don't be fooled.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Sterling Jewelers full-time (more than 3 years)

    Pros

    -Jewelry discount (though they don't pay you enough to make many purchases worth while).
    -Opportunity to move up.
    -Benefits are decent.
    -Mall employees get great lunch selections, being near a food court.

    Cons

    -Management is unprofessional and full of plots. It's all about what will make them happy in the long run, and what will make the company the most money. I watched a DISTRICT MANAGER quote a customer a FALSE estimate for a repair, and then promptly leave the store, leaving the sales associates to back track and inform the customer that the price would actually be triple what was originally quoted.
    -Pay is not commensurate with the job characteristics. Constant struggles with home office, customer care, special orders, and repair shops make it near impossible to do your job effectively.
    -"Commission" is next to nothing. The structure in which commission is figured is mind boggling, and never pays off.
    -Environment is debilitating and mentally exhausting. Team morale is non-existent, and the gossip becomes nauseating.
    -Overall quality of jewelry and inventory is poor, and falls apart quickly. Customers become frustrated after their precious treasures break time and time again.
    -MANY pieces are unable to be properly sized without inevitably damaging the structure of it. Custom ordering takes months, even though the home office houses thousands of them.
    -Higher management will threaten stores with "Saturday morning meetings" if they do not crank out appropriate standards.
    -POS and technological systems are archaic and slow.

    Advice to ManagementAdvice

    My advice is to the higher management that governs districts and above: Take a quick reality check from your throne, and realize that you've got several people underneath you pretending to sell "quality" pieces. In reality, your company breeds an unnecessary dog-eat-dog community, and causes them physical and mental health problems. You pretend to offer such opportunity and chance to make high salaries, but it's nothing but a rat race through and through.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Overly Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Part Time Sales Associate in Cumberland, MD
    Current Employee - Part Time Sales Associate in Cumberland, MD

    I have been working at Sterling Jewelers

    Pros

    Commission checks are better than just hourly

    Cons

    However the stress for getting people to sign up for credit cards is over the top

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8.  

    no work life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager in Harrisburg, PA
    Current Employee - Store Manager in Harrisburg, PA

    I have been working at Sterling Jewelers

    Pros

    you get Christmas off!

    discount on jewelry

    Cons

    no work life balance
    hard to move up

    Advice to ManagementAdvice

    there is more to life than open to close shifts and working all weekend
    stop trying to punish employees for your lack of effort and care

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Striving to achieve standards that are set too high.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Manager in North Little Rock, AR
    Current Employee - Office Manager in North Little Rock, AR

    I have been working at Sterling Jewelers full-time (more than 3 years)

    Pros

    A company that is constantly growing and dominating the jewelry field.

    Cons

    Poor compensation, unachievable goals, high turn-over

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10.  

    No work/life balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sterling Jewelers full-time (more than 3 years)

    Pros

    good compensation and benefits. Excellent training systems

    Cons

    long hours especially during peak season

    Advice to ManagementAdvice

    Balance out peak season hours

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Company has trained me and molded me into an excellent Salesperson

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sterling Jewelers

    Pros

    I like the fact that I get PTO and vacation time.

    Cons

    Commission is a joke. Retail pulls you away from your loved ones.

    Advice to ManagementAdvice

    Get a training program and enforce it.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

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