Sterling Jewelers

  www.sterlingjewelers.com
  www.sterlingjewelers.com
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Sterling Jewelers Reviews

Updated September 13, 2014
Updated September 13, 2014
277 Reviews
3.0
277 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Sterling Jewelers President & CEO Mark Light
Mark Light
99 Ratings

Review Highlights

Pros
  • discount on jewelry, flexible with your schedule (in 12 reviews)

  • The pay is decent, and commission checks are very nice (in 9 reviews)


Cons
  • Work-life balance" is a ridiculous joke: "those lazy Gen-Xers" (in 9 reviews)

  • You are expected to put in long hours without any comp time (in 13 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Great training programs but very standards driven.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Manager  in  Cleveland, OH
    Current Employee - Assistant Manager in Cleveland, OH

    I have been working at Sterling Jewelers full-time for more than 5 years

    Pros

    Training and tuition reimbursement is a huge perk plus a great discount.

    Cons

    Pay isn't great with a lot of responsibility and stress for management.

    Advice to ManagementAdvice

    If you want quality people to do quality work with far more responsibilities than other jobs out there with less responsibilities, you have to pay them. You can't find quality people at minimum wage.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    I have been working at Sterling Jewelers

    Pros

    Challenging and fast pace environment

    Cons

    Salary/wages are most time below expectations

  3.  

    Excellent Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Sterling Jewelers full-time for more than 5 years

    Pros

    Excellent pay and promotion opportunities

    Cons

    you will work ALOT of hours and have demanding goals

    Advice to ManagementAdvice

    Suck it up and do the job and the rewards will be worth it.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good entry level career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate and Key Holder  in  Bangor, ME
    Current Employee - Sales Associate and Key Holder in Bangor, ME

    I have been working at Sterling Jewelers full-time for more than a year

    Pros

    able to advance in the company
    become certified in diamontology
    comission can be lucrative

    Cons

    Base rate is not satisfactory

    Advice to ManagementAdvice

    Teach the ways of the sterling culture
    train employees how to be successful

  6.  

    bigger does not mean better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sterling Jewelers for more than 3 years

    Pros

    not a 9-5 office job

    Cons

    schedule is never the same week to week...can not make plans for a healthy lifestyle

    Disapproves of CEO
  7.  

    mixed bag commission can average from 50-1000 depending on the store you are at know your volume.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Boston, MA
    Current Employee - Sales Associate in Boston, MA

    I have been working at Sterling Jewelers full-time for more than 3 years

    Pros

    Can be a fun environment at times, contests and incentives are always going on.

    Cons

    Work life balance, commission fluctuates, sales are subjective.

    Advice to ManagementAdvice

    Pay your starting employees more, we will have a happier more productive workers and retain them!

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Leaves a lot to be desired

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collector  in  Akron, OH
    Current Employee - Collector in Akron, OH

    I have been working at Sterling Jewelers full-time for more than a year

    Pros

    Benefits are good, people I work with are great. Jewelry discount is phenomenal.

    Cons

    Horrible scheduling that makes no sense, back and forth 8 to 5, 12 to 9, 1 to 10...no consistency. Supervisors and assistant supervisors who know what they're doing spread to thin, and the lazy do the minimum supervisors come and go as they please. Favoritism to complexion extreme in every department of recovery is so blatant it's an embarrassment. I have never seen a corporation so oblivious to misconduct of a handful of individuals and so blatantly turn a blind eye. Guess it's all in who you know and the color of your skin. Do your job? Be punctual, professional and respectful of others?? You'll get nowhere. Cheat, lie, make your own schedule and be a slob, you're in.

    Advice to ManagementAdvice

    None....they know it all, just look at employee retention.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Great job to start out in sales as a stepping stone for future opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Milwaukee, WI
    Current Employee - Sales Associate in Milwaukee, WI

    I have been working at Sterling Jewelers full-time for more than 3 years

    Pros

    Opportunities to advance within company if you perform well and are 6 for 6 in standards for YTD. If you land a Sales associate position at a high volume store that hits levels, you can make good commission, especially over the holiday season.

    Cons

    Office culture is gossipy, nosy, and unprofessional. There is often poor leadership due to lack of employees to promote, and it's not a good place for a work life balance.

    Neutral Outlook
    Approves of CEO
  10.  

    Okay place to work, but...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - E-Merchandiser  in  Akron, OH
    Current Employee - E-Merchandiser in Akron, OH

    I have been working at Sterling Jewelers full-time for more than 8 years

    Pros

    Set Monday- Friday schedule, decent benefits

    Cons

    Low wages, office politics, hard to advance

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Great company that provides opportunity for advancement to store management.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Office Manager/Sales Associate  in  Minneapolis, MN
    Current Employee - Office Manager/Sales Associate in Minneapolis, MN

    I have been working at Sterling Jewelers full-time for more than 3 years

    Pros

    I loved working for a company that provided training and promotion opportunities to all of their employees. Benefits are also pretty good -- paid time off for part-time employees is pretty amazing. I loved the team environment and flexibility. I had some of the best bosses in my career while working for Sterling.

    Cons

    The commission structure leaves something to be desired. Considering the size and revenue of this company, they REALLY didn't pay very well. Unfortunately this results in unnecessary turnover because the very best employees leave for higher paying companies.

    Advice to ManagementAdvice

    Improve your talent acquisition and management. Reward top performing sales associates better! I've seen Sterling lose some incredible people that really wanted to stay but needed higher compensation. Opportunities for training are good but could be better.

    Recommends
    Positive Outlook
    No opinion of CEO

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