Sterling Jewelers Reviews

Updated August 31, 2015
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3.1
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Recommend to a friend
Approve of CEO
Sterling Jewelers President & CEO Mark Light
Mark Light
168 Ratings

Pros
  • discount on jewelry, flexible with your schedule (in 14 reviews)

  • The pay is decent, and commission checks are very nice (in 11 reviews)

Cons
  • Work-life balance" is a ridiculous joke: "those lazy Gen-Xers" (in 14 reviews)

  • Long hours, lots of micro managaing (in 12 reviews)

More Pros and Cons

429 Employee Reviews

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  1. Good company with competitive pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Competitive pay structure for management

    Cons

    Hit or miss on the job training by management for new staff, promotions, and tenured employees depending on which location you're at.

    Advice to Management

    Be more in depth and up front with managers especially when they're new.


  2. Helpful (1)

    i really enjoy my job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Jeweler
    Current Employee - Jeweler
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sterling Jewelers full-time (More than 3 years)

    Pros

    there are great benefits, great on the job training especially for becoming a jeweler, the company promotes from within whenever possible, fun place to work

    Cons

    definitely a very corporate environment, the pay could be higher and it definitely gets a little stressful around the holidays

    Advice to Management

    I feel that management generally does a good job, but that higher management should try to see things from the perspective of the lower grade employees sometimes


  3. Customer Care

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Process took 4 days long

    Cons

    Training is a long time and it takes away from school and other jobs


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    Overall Good Company to Work For

    Current Employee - Anonymous Employee in Peninsula, OH
    Current Employee - Anonymous Employee in Peninsula, OH
    Approves of CEO

    I have been working at Sterling Jewelers (More than a year)

    Pros

    The company is growing at a rapid rate.

    Cons

    Work environment can get clicky.


  6. timepiece manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salem, NH
    Former Employee - Anonymous Employee in Salem, NH
    Doesn't Recommend
    Neutral Outlook

    I worked at Sterling Jewelers full-time (More than 8 years)

    Pros

    Inside and light duty work.

    Cons

    High standards, written up each month all standards are not met, hourly based with percentage bonus, not usually met.

    Advice to Management

    Most do not make it to 5 year, 5 weeks vacation status.


  7. review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sterling Jewelers (Less than a year)

    Pros

    good company to work for

    Cons

    Retail hours make home life difficult


  8. Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Akron, OH
    Former Employee - Anonymous Employee in Akron, OH
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Sterling Jewelers full-time (More than 8 years)

    Pros

    Stable company, cushy corporate office job

    Cons

    I often wonder how I worked there as long as I did, but the economy was bad, and I had a false hope that I might get promoted after I graduated college. The pay is terrible. Honestly, you'd be better off working at Walmart, because after many many years, I was only making $13 hr. They also have what's called the "GEM Program", which is a mentorship program, that allows you to shadow with someone in your area of interest. After jumping through several hoops to get into it, I was told 40 people applied, and I wasn't accepted in, since they only allow 15 people per year. Now I'm glad I wasn't accepted. It would have been a complete waste of time, better spent working somewhere else that actually paid a living wage, and getting better experience. The work was mind numbing office work, because you're expected to do what you're told, and not expected to make any business decisions. It's just about impossible to work your way up there, as they prefer to hire outside the company, the same type of person, with a degree in fashion merchandising. If you interview there, you will be competing with at least 20 other highly qualified individuals, for a position that might pay $12 hr. The only thing keeping Sterling in business is their reputation of over 100 years, and people not knowing the pricing structure of jewelry, or that they can get way better deals online or through other sources.

    Advice to Management

    Trust your employees more. Let them be a part of the decision making, and help them grow with the company.


  9. Just don't.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sterling Jewelers full-time (More than 3 years)

    Pros

    people you work with, some customers, sort of flexible(not really), decent benefits. Lots of opportunity to advance.

    Cons

    Management, hours, sales driven, you don't get to have a life. Treated like you work in life and death situations.


  10. Helpful (1)

    Customer Service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sterling Jewelers (More than a year)

    Pros

    Friendly, Upbeat , Clean, Outgoing, Motivating

    Cons

    I have nothing to say negative to say about this company

    Advice to Management

    Keep up the good work


  11. Helpful (1)

    Positive Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fairlawn, OH
    Current Employee - Anonymous Employee in Fairlawn, OH
    Recommends
    Positive Outlook

    I have been working at Sterling Jewelers full-time (More than a year)

    Pros

    Great work environment. I feel that my work is appreciated everyday

    Cons

    Security is extremely tight. It can get annoying.

    Advice to Management

    Compensate people better for staying with the company.



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