Sterling Jewelers Reviews

Updated March 31, 2015
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3.0
342 Reviews
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Sterling Jewelers President & CEO Mark Light
Mark Light
126 Ratings

Pros
  • discount on jewelry, flexible with your schedule (in 14 reviews)

  • The pay is decent, and 60% discount is awesome, plus being able to work with jewelry is exciting (in 11 reviews)

Cons
  • Work-life balance" is a ridiculous joke: "those lazy Gen-Xers" (in 14 reviews)

  • You are expected to put in long hours without any comp time (in 12 reviews)

More Pros and Cons

Employee Reviews

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  1. Retail hours are rough. Good atmosphere.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Full Time Sales in Louisville, KY
    Current Employee - Full Time Sales in Louisville, KY

    I have been working at Sterling Jewelers

    Pros

    Management is good to employees.

    Cons

    Working until 10 sometimes at night.

    Recommends
    Positive Outlook
    Approves of CEO
  2. Amazing company to work for!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Birmingham, AL
    Current Employee - Assistant Store Manager in Birmingham, AL

    I have been working at Sterling Jewelers

    Pros

    Company is very quick to promote

    Cons

    Having to meet company sales goals.

    Advice to ManagementAdvice

    Make sure you are patient with training employees.

    Recommends
    Positive Outlook
  3. 1 person found this helpful

    A company full of (half) promises

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Sterling Jewelers full-time (more than 3 years)

    Pros

    Sterling provides employees with great benefits and a really great discount on their jewelry. Also, there are incentives for success.

    Cons

    The worst part about this company is the low pay, long hours, and frequent turnover. In my 2.5 years with this company, from start to finish, my manager was the only one still employeed at my location that was there on my start day. It is very hard to request time off with this company, and there are multiple blackout days throughout the year. I actually was unable to attend my finance's college graduation due to a blackout day in December even after requesting it 9 months in advance.

    Advice to ManagementAdvice

    My advice would be to focus on your employees, and look into why the turnover rate is so high. You focus on this company being a career job, yet it has a higher turnover than most retail stores.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful

    big big company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sterling Jewelers full-time (more than 3 years)

    Pros

    large company with a lot of growth opportunities. able to approach management. very personable management

    Cons

    hefty work heaped on admin workers might be killing them. consider additional hires to beef up and improve customer service

    Advice to ManagementAdvice

    consider hiring more workers so that customer service can improve. beef up benefits and compensation to attract quality candidates.

    Neutral Outlook
    No opinion of CEO
  6. Icon companies. Tough goals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate

    I have been working at Sterling Jewelers part-time (less than a year)

    Pros

    There are lots of things that are pros about the company, you get to look at, handle, clean, sell jewelry. You learn the way to register repairs. You get acquainted with the pieces of jewelry the company sells and how some can scam you. Retail basics.

    Cons

    Two Words. Credit. Applications. If you are ever at a certain point where you are behind on your credit applications, their response is that the customers that are coming in are ALL capable of filling out a credit app anytime they come in. And if you remain behind (because believe it or not, not every customer wants a credit app), they'll stress that you find a way to make up that credit application void, if it's taking tons home and making your family members fill it out... etc... The daily/weekly/monthly goals are just more than what is humanly possible.

    Advice to ManagementAdvice

    I don't really have a problem with a way the management was. My boss was pretty much the coolest one out there. Hah, by some chance I just ended up under her rather than a lot of others that had been through the system.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful

    Great Opportunity, Outrageous Goals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Canton, OH
    Former Employee - Sales Associate in Canton, OH

    I worked at Sterling Jewelers full-time (more than a year)

    Pros

    Chance to make a great paycheck. Work environment is based on team performance.

    Cons

    High goals to obtain. If team performs below goal, you receive less pay.

    Advice to ManagementAdvice

    Lower expectations. Treat employees more civil.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. The company has many training and advancement opportunities for those who excel at their position

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Commissioned Sales Associate
    Current Employee - Commissioned Sales Associate

    I have been working at Sterling Jewelers part-time (less than a year)

    Pros

    The company has many training and advancement opportunities for those who excel at their position.

    Cons

    They pay is not very good.

    Recommends
    Neutral Outlook
  9. Ok company, good for when you're younger and need to make some money.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Sterling Jewelers

    Pros

    Benefits are good if you choose full time

    Cons

    Don't care about the people

    Advice to ManagementAdvice

    allow people who have been working there for a while to move up to management. Care more about people than numbers.

  10. Store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sterling Jewelers full-time (more than 8 years)

    Pros

    Easy to move up in the company.

    Cons

    They build a store every 10 miles and expect you to do more business each year. They are about quantity not quality

    Doesn't Recommend
    Negative Outlook
  11. Its a nice second job, or a job for someone not needing to actually support themselves.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales, Third Key Holder, In Management Training Program
    Former Employee - Sales, Third Key Holder, In Management Training Program

    I worked at Sterling Jewelers full-time (more than 3 years)

    Pros

    Nice people, not very demanding, easy to learn, nice environment, nice to get to help people choose important jewelry items.

    Cons

    Need to work nights, low pay/commission, high prices for low quality jewelry, required to get at least 1 credit application per day, which can be quite difficult during slow seasons, can be quite boring.

    Advice to ManagementAdvice

    Better quality jewelry sells better!

    Recommends
    Positive Outlook
    No opinion of CEO

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