Sterling Jewelers Reviews

Updated March 26, 2015
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3.0
340 Reviews
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Sterling Jewelers President & CEO Mark Light
Mark Light
124 Ratings

Pros
  • discount on jewelry, flexible with your schedule (in 14 reviews)

  • The pay is decent, and 60% discount is awesome, plus being able to work with jewelry is exciting (in 11 reviews)

Cons
  • Work-life balance" is a ridiculous joke: "those lazy Gen-Xers" (in 14 reviews)

  • You are expected to put in long hours without any comp time (in 12 reviews)

More Pros and Cons

Employee Reviews

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  1. Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Norfolk, VA
    Former Employee - Sales Associate in Norfolk, VA

    I worked at Sterling Jewelers full-time (more than 3 years)

    Pros

    Great sales experience that will translate to other fields.

    Cons

    Hours constantly change so it is hard to have a second job or school unless the scheduler allows it.

    Advice to ManagementAdvice

    Take away the managers goals and commission.

    Recommends
    Positive Outlook
    Approves of CEO
  2. A company that embraces its employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sterling Jewelers

    Pros

    Excellent leadership and office culture that looks towards change as a positive necessity for growth. Good compensation packages and tendency to promote and foster growth from within the company.

    Cons

    Growth paced at a rate much faster than projects can handle. Management sometimes focused more on timelines than taking proper course of action to ensure quality results.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Great company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Sterling Jewelers

    Pros

    A company if great Growth Opportunities. The company has expanded to well over 3600 locations worldwide with the acquisition of Zale

    Cons

    Very hard to recruit the best of the best since some applicants can't see the financial opportunities in hard work that can payoff in incentives through commission and other incentive programs .

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  5. Great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in Annapolis, MD
    Current Employee - Sales in Annapolis, MD

    I have been working at Sterling Jewelers full-time (less than a year)

    Pros

    On going training and management

    Cons

    Sales standards are too much

    Recommends
    Positive Outlook
  6. Excellent Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Sterling Jewelers full-time (more than 5 years)

    Pros

    Excellent pay and promotion opportunities

    Cons

    you will work ALOT of hours and have demanding goals

    Advice to ManagementAdvice

    Suck it up and do the job and the rewards will be worth it.

    Recommends
    Positive Outlook
    Approves of CEO
  7. All in all good company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Atlanta, GA
    Current Employee - Sales Associate in Atlanta, GA

    I have been working at Sterling Jewelers full-time (more than a year)

    Pros

    We have a great company discount, great career advancement opportunities, and decent health benefits, paid time off, vacation time etc.

    Cons

    Pay could be better. You arent really making money unless you are in management. Work life balance is challenging.

    Advice to ManagementAdvice

    Sales associates raise hundreds of thousands of dollars over what you pay them. We should all be paid a better wage.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. Provided Me Great Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Manager
    Current Employee - Store Manager

    I have been working at Sterling Jewelers full-time (more than 5 years)

    Pros

    Largest national retail jeweler with a strong focus on continual improvement. Great incentives and opportunities for personal improvement.

    Cons

    Challenging work schedule that can be inflexible at times.

    Recommends
    Positive Outlook
    Approves of CEO
  9. Great Company To Work For

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections-60 in Akron, OH
    Current Employee - Collections-60 in Akron, OH

    I have been working at Sterling Jewelers full-time (more than 3 years)

    Pros

    Benefits - medical, dental, prescription card, stock options, growth opportunity, training, merchandise discounts, bonus potential, contests and rewards. They really work hard to make the job fun and exciting.

    Cons

    Challenging goals and this may require extra hours to achieve goals. But you get out of it what you put into it. These cons bring big rewards by getting monthly bonuses that are definitely rewarding. It is a very fast paced job.

    Recommends
    Positive Outlook
    Approves of CEO
  10. A top 5 company to work within.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Specialist in Akron, OH
    Former Employee - Customer Care Specialist in Akron, OH

    I worked at Sterling Jewelers full-time (less than a year)

    Pros

    Exceptional Training as well as mentoring new employees towards a successful transition into the work place.

    Cons

    There where no considerations of a negative side for working with the best team at Sterling Jewelers.
    I would love to be considered as a returning former employee if an opportunity where ever to arise. call me!

    Advice to ManagementAdvice

    Upper management should allow former employees to return as a new hire under certain circumstances.

    Recommends
    Positive Outlook
    Approves of CEO
  11. It is exactly what you make of it, and the people that surround you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Full Time Sales in Myrtle Beach, SC
    Current Employee - Full Time Sales in Myrtle Beach, SC

    I have been working at Sterling Jewelers full-time (less than a year)

    Pros

    Discount is fantastic.
    99.9% of customers are happy and enjoyable to work with
    Environment depends 100% on your DM, your Manager and Sales Team.
    You have six standards to meet with each customer, if you can meet those you will do well
    Excellent training system, wealth of knowledge you can gain if you want to learn it

    Cons

    Team members who don't like the job and aren't committed to the job bring the team way down with negativity.
    Low starting pay, low commission and commission ranges from 1/2 % to 3%, the only way to move from 1/2 to 3% is by entire team making store goals so you have to have a good team or hang it up.

    Advice to ManagementAdvice

    Get rid of the sore thumbs that bring the team down

    Recommends
    Positive Outlook
    No opinion of CEO

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