Steven Madden

www.stevemadden.com

Steven Madden Reviews

Updated January 28, 2015
Updated January 28, 2015
81 Reviews
3.2
81 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Steven Madden CEO Ed Rosenfeld
Ed Rosenfeld
37 Ratings

Review Highlights

Pros
  • Fun activities and great discount and free shoes (in 11 reviews)

  • amazing people, fun job, and you get free shoes periodically (in 7 reviews)


Cons
  • high turnover, underpay, stock room set up, pressure on numbers, little appreciation shown for hard work, no work/life balance (in 5 reviews)

  • sales associates can only work part time (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    No Work Life Balance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Long Island City, NY
    Current Employee - Anonymous Employee in Long Island City, NY

    I have been working at Steven Madden full-time

    Pros

    Good benefits, good people, good discount, breakfast on Fridays.

    Cons

    No work-life balance, long work hours, no summer Fridays, no early dismissal before holidays, no flex time, less that generous time off policy, not a lot of paid holidays. Everyone works long work days (6pm) and then before a holiday while every other company lets their employees have half days senior management makes everyone work a full day. If they do an early dismissal, it's 4:00pm. They make you work long hours and don't give anything in return. All people do before a holiday or on Friday's in the summer is complain that they are working instead of doing any work.

    Advice to ManagementAdvice

    Wake up senior management...you want people to work give them something in return. Get with the times and stop being so old fashioned. Make yourself more competitive. You pride yourself on being on top of the latest trends but when it comes to benefits you lag behind. Start treating your employees like humans instead of robots. Maybe you don't want to spend time with your family but some of us do.

  2.  

    Enjoyable experience

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at Steven Madden part-time (more than a year)

    Pros

    Fast-paced, fun, great merchandise, company values, great staff

    Cons

    Not too much room for promotions when in school, also hard to balance both.

  3.  

    I have enjoyed it. Very flexiable

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Steven Madden full-time

    Pros

    Flexible hours, small company so you learn a lot

    Cons

    Small company so there is not that much room for groth

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Awful experience in retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Steven Madden

    Pros

    pay in competitive, offers commission.

    Cons

    work overtime all the time- with no overtime benefits, was a manager and never trained, lots of gossiping in upper management and favoritism. Boss has made inappropriate passes on former employees. Very unorganized.

    Advice to ManagementAdvice

    Work for a more respectful company.

    Doesn't Recommend
    Neutral Outlook
  6.  

    Fun place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in New York, NY
    Former Employee - Sales Associate in New York, NY

    I worked at Steven Madden part-time (more than a year)

    Pros

    amazing people, fun job, and you get free shoes periodically.

    Cons

    not the best compensation, good for a college student

    Advice to ManagementAdvice

    pay your employees more!

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    Good work experience

    • Work/Life Balance
    Former Employee - Production Assistant in New York, NY
    Former Employee - Production Assistant in New York, NY

    I worked at Steven Madden as an intern (less than a year)

    Pros

    Paid internship! Paid hour lunch.

    Cons

    Long hours and commuting.
    Cliques.

    Recommends
  8.  

    Busy all the time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Steven Madden

    Pros

    sell more shoes- make more money

    Cons

    not a lot of hours

  9.  

    Definitely a competitive environment, but all positive!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Santa Monica, CA
    Current Employee - Sales Associate in Santa Monica, CA

    I have been working at Steven Madden full-time (more than a year)

    Pros

    Insofar as working here, the company really takes care of their employees. Having been working here the past year, there has been a lot of growth from within the company. As for promotions, if one's numbers show in black and white, there is no reason (aside from availability of position) for them not to be promoted within the company.

    Amazing discounts help as well!

    Cons

    Hours can be straining at times, especially for students who work here to support themselves.

    Advice to ManagementAdvice

    Have a suggestion forum for employees to place their input. As great as the company is, there is always room for improvement.

    Approves of CEO
  10. 2 people found this helpful  

    Not somewhere to stick around for the long run

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member of Management Team in Toronto, ON (Canada)
    Former Employee - Member of Management Team in Toronto, ON (Canada)

    I worked at Steven Madden full-time

    Pros

    This was a great stepping stone, they give the management staff free reign creatively and it pays off when the stores do well. The commision rate earned by management and full time employees was good considering the price of the product.
    The co-workers for the most part were great we all got along very well and enjoyed working together. They tend to hire people who are sales driven and the environment in the stores reflects that.
    For a company that still has leaps and bounds to go it helps that the customer's are great, very passionate about the product and from a commission standpoint the product sells itself!

    Cons

    The pay was well below market value given that this is a globally recognized fashion brand. The company is owned and operated in Canada by people who have no real sense of today's retail market who really need to get with the times. They are unable to keep good staff because they are not willing to compensate talent accordingly - undervalued employees and gossiping is something you will find in every single store location.
    When I was hired here I trained myself and used what I had learned from previous companies I had worked for to make sure I was successful given the limited training that was provided to me.
    There was no growth above being a Store Manager no matter what positions they said they would "create" - it was evident because the "district supervisor" was not actually fully integrated into the role, having to manage new store openings and work 12 hour days to keep the stores in the GTA from "falling apart" because they didn't seem to trust the employees that were there.
    The supervisor for the GTA was completely overwhelmed by the pressure put on them from upper management (head office) to the point where they regularly had nervous breakdown's and crying fits in the stores. This individual is under qualified and far too emotionally involved in their role making them difficult to approach and impossible to respect.
    They lack in proper HR practices in relation to how they screen potential candidates and why they choose to let people go.

    Advice to ManagementAdvice

    As mentioned above, upper management (eg. Director of Retail & CEO) need to get with the times. They need to appreciate the talent that they have in the stores and value their skills not only from a development and advancement standpoint, but with financial compensation (throwing free shoes at people does not pay the bills) .
    INVEST IN PEOPLE - take the risk instead of treating all of your employees like they can be replaced without a care, it would create better moral in your stores and would guarantee to boost revenue.
    Fire or demote the GTA supervisor, they are a ticking time bomb - and it doesn't represent the brand well.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    think TWICE before joining this company...not unless you enjoy being OVERworked & UNDERpaid, with bunions on your feet!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Supervisor in Philadelphia, PA
    Former Employee - Sales Supervisor in Philadelphia, PA

    I worked at Steven Madden full-time (less than a year)

    Pros

    GREAT discount (50%) and a free pair of shoes seasonally, however the selection for female employees is substantially better than the selection for male employees, unfortunately.

    Cons

    This company treats it's customers better than it's own employees, and is very cheap. there's no reason why a crew member at chick-fil-a makes more than a manager at steve madden (tfactual story, due to personal experience). This company is NOTORIOUS for over hiring staff members, then, because of overstaffing asking you to relocate, or continually write you up due to missed sales goals, when..hello?! you cant sell to customers that arent walking through the door! also, steve madden's shoes are ridiculously narrow cut and extremely PAINFUL, i worked at a philadelphia location store and not one, not some, but...EVERY female employee had damaged feet due to the shoes (corns, bunions..etc) a few male employees had to actually purchase a new pair of shoes during their shift, due to their heels bleeding! This company also has very outdated software, which makes it not ideal for customers who want to do things like place an order for an out of stock item. There is no real advancement within the company unless you kiss butt, or you're being used as a space holder until someone else is hired for the same position you were already offered. take it from me, please think TWICE before deciding to join this company...not unless you enjoy being overworked, underpaid, and expendable, with bunions on your feet, and a subpar paycheck.

    Advice to ManagementAdvice

    Instead of brown nosing for a higher position, speak up about the unfair and nonsensical working conditions and lack of ethics.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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